Total 23,736 lab manager job vacancies in Others category in Singapore

• Permanent position with variable bonus
• Must with office leasing background
• Minimum with 7 years of related experience and ready network

Job Responsibilities

•  Formulate and implement strategies to maximise rental and occupancy of the group properties.
• Secure new tenancies, identifying market segments and prospects.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Responsible for preparing and checking annual rental budget and rental forecast.
• Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset.

Requirements

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing.
• 7 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC environment with a large portfolio
• Variable bonus

Manage multiple accounts; develop positive working relationships with all customer touch points

· Drive client retention, renewals, upsells and client satisfaction

· Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

· Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

· Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

· Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

· Prepare campaign insights reporting, including analysis and research

· Manage weekly campaign status documents for review

· Work closely with Finance on billing set up and invoicing

· Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

· Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

· Provide input on new processes and workflows as needed

· Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

· Maintains administrative staff by recruiting, selecting, orienting, and training employees.

· Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

· Sets policies and procedures for training, coaching, counselling, and career development for staff.

· Initiates and coordinates goals, deadlines, and projects for their department.

· Develops and implements policies and procedures to improve operations and function of the department.

· Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

· Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

· Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

• Bilingual in English & Tamil in order to liaise with Tamil-speaking stakeholders.
• Customer service orientation.

• Bachelor's degree in Business Management or Economics or IT, with a minimum of 2-4 years of experience.
• Proficiency in MS Excel, E-commerce market place and billing/inventory systems.

• Perform daily and weekly site maintenance activities including removing out-of-stock items, relaunching back-in-stock items, removing non-go forward SKUs, maintaining rollover SKUs.

12 hours shift (10 AM to 10 PM)

Weekly off will be Monday or Tuesday

Basic Heigne course from SFA is mandatory

Operations Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

• Permanent position with variable bonus
• Must with office leasing background
• Minimum with 7 years of related experience and ready network

Job Responsibilities

• Managing day to day function of the department and providing supervision to staff.
• Lead and manage the team to formulate and implement strategies to maximise rental and occupancy of the group properties.
• Provide strong strategic leadership and coaching to the team securing new tenancies, identifying market segments and prospects.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Responsible for preparing and checking annual rental budget and rental forecast.
• Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset.

Requirements

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing.
• 7 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Prepare all the cost estimates for Marine/Coastal Tender Projects.
• Review upstream contract terms and identify possible risks and opportunities related to the application of contract clauses.
• Calculate quotations from specialists/sub-contractors, prepare competitive comparison for cost committee prior for negotiation and award contracts.
• Assist in negotiation of contract terms and assessment of contract proposals.
• Draft and issue contracts and agreements (between customers and the company, with Sub-Contractors and Suppliers).

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 8 years of contract management experience in Marine/Coastal Projects.
• Hands-on experience from pre-contract stage to post-contract stage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is actively searching for a HRBP (Manager) to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

Talent Acquisition and Management:

• Work with business units to identify staffing needs, and support the recruitment and onboarding of top talent.
• Collaborate on workforce planning, succession planning, and talent development initiatives.

Business Partnership:

• Collaborate with business unit leaders to understand their objectives and challenges, and work as a strategic partner to develop and implement HR strategies that support those objectives.
• Provide expert HR guidance to business leaders on employee relations, performance management, talent acquisition, compensation and benefits and organizational development.

Performance Management:

• Assist in the design and implementation of performance management programs that align with business objectives.
• Provide guidance on goal setting, feedback, and development planning for employees.

Organizational Development:

• Identify opportunities for organizational development and provide expertise in areas such as team dynamics, leadership development, and change management.
• Assist with the design and implementation of HR programs and initiatives that drive cultural and operational improvements.

Employee Relations:

• Manage employee relations matters by resolving issues and addressing concerns, mediating conflicts, and fostering open communication between staff and management.
• Uphold adherence to employment laws and regulations, offering guidance to business leaders on HR policies and procedures.

Data Analysis and Reporting:

• Utilize HR analytics and data to provide insights and recommendations to drive informed decision-making.
• Create and maintain HR metrics and reports for business unit leaders.

L & D:

• Collaborate with the HR and Learning & Development teams to identify training and development needs within the business units.
• Assist in the creation and implementation of training programs and initiatives.

The ideal candidate will need to have the following qualities and experience:

• Excellent communication and good interpersonal flexibility.
• Strong problem-solving and analytical abilities.
• Strategic thinking and the ability to align HR practices with business goals.
• 8 years of experience in HR, including prior HRBP roles.
• Knowledge of employment laws and regulations.
• Min. Bachelor's degree in Human Resources, Business, or a related field (Master's degree preferred).
• Certification in HR (e.g., IHRP-CP) is a plus.

Brief description of the Outelet

“Relay use” what Komehyo believes in.

‘To bring items that are no longer frequently used to a new owner who needs them, so the goods can complete their full mission and be used effectively’…this is the philosophy behind our business model.Komehyo wants to change people’s old perception of second-hand products, encouraging positive attitudetowards them, as well as, open up another opportunity for domestic incomeand improve the overall economy.

Job Descriptions

• Shop management, working closely with Japanese General Manager and Director to manage shop related.
• Managing shop operations
• Managing shop staff, shift scheduling of work for sales staff
• Managing products (Mainly bags and watches)
• Building relationship with customers
• Communicating with customers
• Manage and analyze budget and actual result, and propose action plans for further development
• Report on actual result, buying trends, customer needs, profits etc.
• Training and motivate shop staff to achieve goal, follow company policies and procedure

Job Requirements

• 3 to 5 years of Shop management experience in retail business (luxury brand related field would be preferred)

Working hours

• Rotating shift / must work on weekends and PH/ 7-8 days off a month

Benefits

• - but they can take offs one of the weekends in a month

Reporting to CAO, the main missions for this role will be to direct the planning, implementation, and management of improvement activities regarding governance, compliance and internal audit activities of our company in Singapore and related companies and/or its subsidiaries in the Asia Oceania (AO) region.

Responsibilities:

• Plan and organize initiatives to meet role commitments and deadlines in the improvement of governance, compliance and internal audit activities across relevant regions.
• Lead and manage requirements analysis, including requirements gathering, setting up and facilitating workshops, understanding processes and priorities, and project scope while consistently determining approach and next steps.
• Create quality and accurate as-is and to-be process flows and collect baseline and post-improvement data in English and/or Japanese
• Build strong relationships with business stakeholders and manage expectations in English and/or Japanese.
• Identify, manage, and report on project-related risks and issues and develop effective solutions to mitigate or manage risks.
• Strive for continuous improvement of internal processes and take the initiative to develop solutions to improve such processes
• Analyze data and identify process bottlenecks to create recommendations for project management.
• Work closely in consultation with related departments such as legal and administrative groups to ensure compliance of policies and procedures as proposed.
• Provide responsible leadership to Internal Audit team by training subordinates and giving effective management.
• Perform continuous improvement for the duties described above.
• Perform any other ad-hoc duties be assigned by management or Japan HQ

Requirements:

• Minimum bachelor’s degree holder from reputable local or international universities in relevant field of study with professional certification (e.g. CIA).
• Minimum 8 years of prior work experience in auditing, with at least 6 years dedicated to internal audit, with a strong grasp of risk and control.
• Minimum 8 years of leadership with people management experience especially in leading an internal audit department
• Strong leadership, people management skills with a positive attitude and innovative mind
• Must have project leadership experience in multiple projects over course of career in the capacity of team lead/ overall project manager or equivalent capacity
• Minimum 12 years of relevant working experience in automotive/trading industry
• Prior working experience in a Japanese firm would be advantageous
• Strong negotiation and interpersonal skills, and must be able to create vision and set directions to impact and influence own department's mid to long term strategy
• Open-mindedness towards different cultures (to interact with parties from various backgrounds as a contact person at the regional headquarters)
• Must be effectively bilingual in English and Japanese to manage relevant stakeholders, communicate initiatives with Japan HQ and regional companies within AO Region.

Job Description:

The Country Manager sets overall direction for the operations, formulates strategic goals and drives organisational growth while aligning with the Company’s strategies.

He/ she identifies new business opportunities, champions the organisation's service excellence aspirations and fosters strategic relationships with stakeholders. He/ she is also responsible for driving the organisation’s financial, innovation and productivity strategies based on the Company’s overall direction.

He/ she operates in a rapidly transforming business environment where he/ she is accountable for the success of the entire operations.

He/ she is a forward-thinking strategic leader with a strong business acumen, able to make calculated-risk decisions, constructive, analytical and performs effectively in a complex and difficult environment.

Responsibilities:

Strategic

• Deliver on country commercial and profitability targets
• Lead in budgeting and forecasting activities
• Manage business to maximize profitability. Complete ownership of costs and other overheads in line with P&L plans.
• Develop and implement strategy to accelerate Läderach Chocolatier Suisse’s business in Singapore
• Hire, coach, and develop personnel across a range of job areas in order to meet sales and business-growth targets.
• Spear head the brand’s retail expansion in Singapore
• Identify and evaluate leasing opportunities
• Lead in real estate and building infrastructure expansion plans for boutiques and/or offices

Brand Management

• Present and share brand performance on a regular basis with the Management
• Lead the marketing team to develop, manage and execute brand targets, strategy and marketing plans
• Work closely with management to develop standard and seasonal product assortment

Operations

• Formulate and implement operating procedures and standards to ensure that Läderach Chocolatier Suisse (SG)’s short and long term goals are met.
• Work closely with the operations manager to forecast stock requirements, plan purchases, and manage inventory
• Manage the daily country operations & identify key opportunities to accelerate growth & profitability in the market(s)
• Lead the operations team to fulfil the country’s operational requirement efficiently
• Lead and implement formulation of technology strategies and roadmaps to boost business productivity

Retail Management

• Work closely with the boutiques to achieve sales targets
• Determine manpower requirements, work closely with Boutique Supervisors and HR team to recruit and develop high performing teams with the right staff at the right shops
• Optimise service performance of our retail teams through service excellence
• Monitor and optimise operational performance of boutiques inclusive of inventory flows and accuracy, team operational productivity, stock organization and training
• Support the training needs of the retail team

Requirements:

• Minimum Diploma/Degree in Business Management preferably major in Marketing, Operations Management, Supply-chain Management or Retail Management
• Minimum of 5 years' experience in the retail industry occupying a management position
• Excellent communication and interpersonal skills with good command of English
• Must be able to articulate well to all stakeholders in the Company and external customers

• Overall responsible for tender submission for M&E works from interpretation of specifications, compliances, terms and conditions, drawings and any other relevant document.
• Handle tender clarifications, investigation of clarification response by communicating with relevant stakeholders.
• Support in preparation of presentation slide, technical write up for tender interview.
• Offer Value Engineering solution for MEP works.
• To manage projects related to M&E works

Requirements:

• Degree in Mechanical/Electrical Engineering or equivalent
• At least 5 years of relavant working experience.
• Good technical knowledge in M&E works.

• Perform quality controls and monitor production KPIs
• Developing new business relationships and maintaining existing ones with suppliers to ensure adequate supply of products
• Negotiating contracts with vendors to ensure that terms are fair for both parties
• Monitoring inventory levels to ensure that products are available when needed
• Ensuring that products are stored properly to eliminate spoilage or damage
• Communicate all operating policies and/or issues at department meetings
• Work closely with management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

• Delegate responsibilities and supervise business operations.
• Resolve conflicts or complaints from customers and employees.
• Analyze information and processes and develop more effective or efficient processes and strategies.
• Establish and achieve business and profit objectives.
• Generate reports and present information to upper-level managers or other parties.

Job Description

a) To report and assist the Project Director (EHS) and oversee the overall safety aspects of project(s).

b) The detailed duties and responsibilities include but not limited to the following:

i) Develop, implement & maintain EHS management system.

ii) Ensure compliance to corporate EHS policy, implement actions to drive compliance and improvements to maintain EHS Management Systems.

iii) Review any statutory updates, identify relevant EHS requirements, prepare procedures towards achieving compliance to the new statutory requirement.

iv) Lead and facilitate compliance, EHS internal audit/surveys.

v) Organize and lead regular EHS inspections, meetings, and monitoring of corrective/preventive action.

vi) Review new processes and lead risk assessment relevant to the new processes.

vii) Responsible for corporate EHS reporting requirements.

viii) Lead incident/accident investigation, write up report and follow up on effectiveness of implemented action.

ix) Plan and facilitate EHS training programme to increase safety awareness.

x) Coordinate and work together with all departments, contractors/vendors to advise on all EHS related issues.

xi) Promote zero accident culture in the company to strive group EHS KPI targets.

xii) Ad-hoc matters as assigned which is necessary for the execution of the project.

Job Requirements

i) Bachelor’s degree in engineering or health and safety related disciplines.

ii) Minimum 5-10 years working experience as WSHO for A1 building contractor or EHS management role.

iii) Possess valid MOM registered WSHO, NEA registered ECO and PUB Registered ECMO license.

iv) Good communication skills, team player, good knowledge and understanding of ISO9001, ISO14001 and ISO45001, good written and spoken English.

Roles & Responsibilities

Finance Duties:

· Daily operation of Finance, HR, IT and Admin Department

· Record suppliers’ invoices and staff claims.

· Process payments.

· Reconcile AP balance against supplier’s SOA.

· Maintain Fixed Assets listing.

· Reconcile inventory regularly

· Perform month end financial closing.

· Prepare monthly reports / Management report

· Prepare and submit GST returns.

· Prepare bank reconciliation and audit schedules.

· Maintain accounting files and records.

· Support in financial audits

HR

Run Payroll and all tasks associated with payroll.

Administrative duties

· Manage the office and ensure that all administrative tasks are completed efficiently and effectively.

· Undertake any other ad-hoc tasks and responsibilities assigned.

Requirements:

· Bachelor’s degree in finance/accounting and/or relevant professional qualifications

· Proficiency in Office 365/ ERP system

· Part time can be considerate

Please email to : [email protected]

• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Maintain quality brand image standards as pass evaluations.
• Supervise, and discipline all store employees (and assistant manager) according to company policy.
• Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Have the physical ability to perform all duties of a store cashier regularly.
• Understand all information in the daily reporting of store operations.

Role and Responsibilities

1. To Oversee daily operation and activity for Hotel department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

IT Manager Job Description

The IT Manager is responsible and accountant for the smooth running of the Company’s computer systems and infrastructure within the limits of requirements, specifications, costs and timelines. The IT Manager will supervise the implementation and maintenance of the Company’s computing needs.

Job Responsibilities:

• Manage information technology and computer systems

• Plan, organize, control and evaluate IT and electronic data operations

• Design, develop, implement and coordinate systems, policies and procedures

• Ensure security of data, network access and backup systems

• Act in alignment with user needs and system functionality to contribute to organizational

policy

• Identify problematic areas and implement strategic solutions in time

• Audit systems and assess their outcomes

• Preserve assets, information security and control structures

• Handle annual budget and ensure cost effectiveness

Job Requirements:

• Entry level candidates are welcome to apply

• Diploma in Information Technology, Computer Science, MIS or similar field

• Working experience as an IT manager or relevant experience

• Excellent knowledge of technical management, information analysis and of computer

hardware/software systems

• Expertise in data centre management and data governance

• Hands-on experience with computer networks, network administration and network

installation, firewall (Fortinet/Juniper) and VPN

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Simone Sim (R23118263)

We are looking for an Assistant Manager, Communications for one of our international shipping client. The incumbent will be part of the communications and branding team, responsible for external and internal communications, media relations, social media engagement, and corporate publications. The ideal candidate should have at least 3 years of working experience in a Global MNC, with excellent copywriting and copyediting skills.

Responsibilities

• Support corporate communications for the company and some of its affiliates with timely, relevant, and engaging content and visuals.
• Support, draft and contribute to the Groups annual Sustainability Report.
• Support, draft and contribute to World Horizon, the Groups bi-annual publication.
• Assist with press releases and media inquiries.
• Assist in maritime crisis communications in conjunction with the Head of Communications and a third-party partner agency.
• Create and execute digital communications campaigns to engage internal/external stakeholders and enhance the company's online presence e.g. LinkedIn
• Oversee social media platforms and the comapny website.
• Plan and draft internal communications to keep employees informed about company news, achievements, and initiatives.
• Provide support for company events, industry forums and exhibitions (e.g. take photos and prepare videos).
• Manage the company’s creative assets and media library.
• Develop relationships with third-party providers (web agency, design partners etc.).
• Update distribution lists, raise Purchasing Orders and process third-party invoices.
• Ensure consistency in messaging and branding across all print/online communications platforms.
• Support ad-hoc and unplanned communication and branding requests.

Qualifications

• Minimum 3 years working in corporate communications (preferably a global organisation)
• Ability to adapt and design content for internal/external audiences and channels, breaking down complex topics into clear, compelling, easy-to-understand content.
• Excellent copywriting and copyediting skills
• Experience in managing digital communications/social media e.g. LinkedIn
• Proficient in MS Office applications, communication tools and media monitoring tools.
• Good eye for design. Proficient with content creation and photo editing tools e.g. Canva.

Interested applicants, please send your CV and your contact details to [email protected]. We regret that only shortlisted candidates will be contacted.

• Take charge of the Accounts Receivable procedure, dealing with outstanding accounts.
• Manage employee claims and manage the cash book.
• Oversee ISO management and handle internal and external audit concerns.

Requirements:

• Diploma and above.
• At least 2 years of experience in using SAP system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Roles & Responsibilities

• Review architectural working drawings with compliance with authorities' requirements
• Prepare tender drawing and coordinate with other stakeholders
• Experience on submission of plans to the authorities and corenet e-submission
• Manage and handle key account of existing and new client
  

Requirements

• 3 years of relevant experience, preferably in the architecture and built industry sector
• Diploma in Architectural Technology or relevant technical certifications
• Fluent in English, other language is a plus
• Unafraid of interacting with stakeholders

Responsibilities:

• Implement Powercard Issuer module across various verticals
• Contributes to the analysis and writing of the preliminary study.
• Help with the operational translation of expressions of needs in line with the implementation constraints.
• Determine and define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Sets up the process and stages of project management.
• Quantify the assumptions and set up a provisional budget.
• Design risk mitigation plan.
• Ensures the drafting of the documentation and specifications necessary for a good understanding of the project.
• Monitors the use of resources, alerts on risks and proposes action plans based on the progress of the project.
• Ensures the delivery of solutions.

Requirements:

• 8-10 years of overall experience out of which at least 5 years in PowerCARD projects is a MUST.
• Minimum of 10 years of professional experience in Payment / finance industries or IT Domain, with strong knowledge in Project Management, Agile methodologies and PM tools & Software.
• Good command of PowerCARD Solutions with successful implementations in different client sites
• Experience of defining and documenting process workflows for system implementation.

Sumit Sambhi

EA License No. – 23C2060

EA Registration No. - R1330510

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

NTUC Health is one of the largest community health and eldercare providers in Singapore. Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.

As a Cluster Manager, you lead and manage a cluster of Active Ageing Centres (AAC). You will work closely with the cluster's respective centre-in-charge (CICs) and other internal stakeholders to develop, improve and implement plans to achieve long-term objectives. Additionally, you will work closely with Quality Management to ensure operations comply with the policies and practices of NTUC Health.

You are also responsible for guiding the CICs to ensure the overall smooth operation of the AACs and establish close partnerships with the regional health system (RHS, healthcare cluster) and community partners.

Client Satisfaction

• Ensure the responsible AACs practice NTUC-Health Care and Service philosophies
• Using observations made at the centres, input from clients and other stakeholders, and knowledge of the market to identify and help each centre capitalize on priorities and ensure a satisfactory client experience
• Assist in strategizing inter-clusters/cross-agencies/disciplines collaborations where necessary
• Review and propose enhanced services through value-adding processes (e.g. projects, events, external partnerships) and partner with both internal and external stakeholders to ensure successful implementations
• Evaluate the customer journey in awareness (referrals), onboarding, centre experience, and customer engagement to improve the customer experience

People Management and Development

• Conduct regular mentoring, coaching, and consulting sessions with CICs to help them resolve issues at work (i.e. operational, quality management, managing of staff) and accomplish the centre's objectives
• Work shoulder to shoulder with the teams to create a culture of the centre of excellence. Induct new centre managers/supervisors, and provide support for CIC to develop and grow with best practices
• Conduct appraisal and evaluate performance fairly and constructively. Guide and work with CIC to handle complex cases when required.
• Formulate a training plan for CICs to upgrade their competencies and skill sets aligned with the organizational directives
• Create and manage a workforce resource plan for headcount budgeting, succession planning, and career progression
• Manage the centre recruitment process: interviewing, assessing, and selecting suitable candidates based on centre requirements, organizational goals, and values

Ensure Quality Service and Smooth Operations

• Together with other Cluster Managers, enforce Standard Operating Procedures (SOP) and work processes for the centre based on funders (e.g. MOH / AIC) guidelines and service model requirements in centre facilities, clients' activities and programs and safety
• Ensure the centres meet funders' KPI and audit requirements, including accurate and on-time external and internal reporting
• Ensure the overall smooth operations of AACs within the allocated budget
• Evaluate, identify gaps, and provide solutions for improvement in clusters' centres' operations and maximizing resources
• Keep abreast of trends and changes in the eldercare industry to stay competitive and up to date with the centres' service offerings.
• Assist in introducing and implementing new services, programmes, equipment, initiatives, and systems
• Conduct case discussions with CICs on cases with high complexity or clients' complaints.
• Ensure incident reports are reviewed, conduct Root Cause Analysis (RCA), and escalate to the relevant internal partners (e.g. HR and RO, if required)
• Ensure coverage of the CIC's role at the centre in their absence temporarily, when needed (i.e. in emergencies or long periods of leave) May require to perform additional duties as requested

• Degree in Business Management / Psychology / Gerontology or other relevant fields
• Candidates with Diploma with relevant working experience will be considered
• At least 3 to 5 years experience in leadership and management
• Proficiency in digital skills Good collaborative and stakeholder management skills
• Good problem solving and planning skills
• Proficient in Google Suite Applications
• Able to motivate peers and team members
• Service mindset, genuine interest to engage our seniors in the community
• Possess good interpersonal and communication skills
• Pleasant, proactive and highly accountable for the work assigned
• Data-driven decision-making; able to collect data based on the organization's KPIs and transform that data into actionable insights
• Team player with strong internal and external customer focus

Advantageous skills:

• Experience in running operations or Active Ageing Centres would be an advantage.
• Ability to converse in local languages

Job Highlights

- Institutional Sales in Crypto Mining

- Asia Coverage

- Well-known brands in the industry

Job Responsibilities

- Develop institutional business opportunities in Asia, in particular Singapore and Hong Kong SAR

- Develop strong relationships which lead to new investment in mining machines.

- Maintain existing and new institutional clients to broaden the customer base

- Contribute ideas for new products which will be suitable to the markets and clientele assigned

- Handle ad-hoc enquiries as required

Requirements

- Crypto mining practitioners or enthusiasts

- Prefer a minimum of 2 years of experience in institutional sales

- Good understanding of the risk appetite of institutional investors and experience in handling sophisticated institutional clients at a senior level

- Accurate, articulate, presentable and detail-oriented

- Good written and verbal communication capabilities in both English and Mandarin.

• To manage day to day operations, monthly budget and staff work schedule for Monet & Friends at Flower Dome @ Gardens By The Bay.
• To manage a team of Experience Executives (EE) and Part Time Experience Guides.
• Conduct Operations Team’s training and performance evaluations.
• Support in hosting VIP and protocol requirements (NEON & GBTB).
• Work closely with GBTB Operation Teams to ensure seamless guest experience.
• Work closely with Production and Technical Team to ensure all interactive stations and AV equipments are in good working conditions for daily opening and after closing follow up actions.
• Work closely with Retail Team to maximise photo operations revenue and merchandising opportunities and monetization activations.