Role Description

This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.

How your day looks like?

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures, using guest name at all times
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time, and also future availability
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Manage upselling opportunities, email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular, global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Duties & Responsibilities:

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.

• Knowledge of procurement process example; Request for Quotation [RFQ], Request for Proposal [RFP], creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.

• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.

• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.

• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.

• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.

• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.

• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).

• Any other duties / tasks as requested by management.

Job Requirements:

• Candidate must possess at least a Degree or Advanced/Higher/Graduate Diploma, in any field.

• At least 3 year(s) of working experience in the related field is required for this position

• Experience or knowledge of basic financial administration is essential

• Proficiency in Microsoft Office Word / Excel / Powerpoint

• Highly developed organizational skills

• Possess initiative and pro-activeness

• Outstanding verbal and written communication skills

• Ability to handle sensitive information in a confidential manner

Key Responsibilities:
• Manage daily fleet operations, including logistics, maintenance, and repairs, while crafting strategic plans to boost efficiency and performance.
• Ensure adherence to international maritime regulations and promote a strong safety culture.
• Lead fuel optimization efforts and implement strategies to reduce environmental impact.
• Work closely with cross-functional teams to promote continuous improvement in fleet management.

Key Requirements:
• Proven experience as a Fleet or Technical Manager, with significant expertise in fleet operations, people management, and leadership.
• Comprehensive understanding of maritime regulations and industry best practices, especially for Oil tankers and LNG Bunker Barges.
• Strong strategic mindset with a focus on enhancing operational efficiency.
• Exceptional leadership abilities with a track record of inspiring teams and building strong working relationships.

• Plan, organize, and coordinate manufacturing operations to meet production goals and customer requirements
• Manage and supervise production staff, including hiring, training, and performance evaluations
• Develop and implement production schedules, ensuring optimal utilization of resources and efficient workflow
• Monitor and analyze production metrics, identifying areas for improvement and implementing corrective actions
• Collaborate with other departments, such as procurement, engineering, and quality control, to ensure seamless operations and resolve production-related issues
• Oversee equipment maintenance and calibration to minimize downtime and maximize productivity
• Implement and enforce safety protocols and quality standards to maintain a safe and compliant working environment
• Optimize production processes and implement continuous improvement initiatives to enhance efficiency and reduce costs
• Monitor inventory levels and ensure availability of raw materials and components for production
• Stay updated with industry trends, technologies, and best practices in manufacturing

Requirement:

• Related field; or releavant certifications is an advantages
• Experience as a Production Manager or in a similar manufacturing leadership role
• In-depth knowledge of manufacturing processes, lean principles, and quality management systems
• Strong leadership and people management skills, with the ability to motivate and develop a high-performing team
• Proficiency in using manufacturing software and systems for production planning and control
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 3 years of retail banking experience will be advantageous.
• Strong knowledge of investment and insurance products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Professional development and growth opportunities
• Collaborative working culture

About Our Client

Our client is a regional headquarters, renowned for their innovative products and quality in the electronics industry. As a leading player in the electronics market, our client continues to elevate lifestyles and inspire innovation through its state-of-the-art products and dedication to technological advancement.

Job Description

• Ensure adherence to tax regulations and timely submission of tax returns, including Corporate Income Tax and Goods and Services Tax
• Maintain accurate and timely filing of all tax-related documents and reports
• Monitor tax law changes and assess their impact on the company's tax position
• Work closely with external auditors and tax advisors to address tax-related matters
• Update internal tax policies and procedures to align with ACRA requirements
• Prepare and review tax-related financial statements and documentation
• Work closely with other departments to address tax related inquiries and issues
• Any other ad-hoc tasks assigned

The Successful Applicant

• Bachelor's degree in Accounting or Finance with at least 5 years of relevant working experience
• Strong knowledge of Singapore tax laws and regulations
• Good written and verbal communication skills
• Strong attention to details, able to work independently and think critically

What's on Offer

An exciting opportunity to work with a renowned FMCG company and be part of the Singapore tax team!

Contact

Audrey Ang (Lic No:R22111098/ EA no: 18C9065)

Quote job ref

JN-102024-6572133

Phone number

+65 6541 9940

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

We are a fast growing supply chain company providing end to end solutions for reputed clients. We are looking for an experienced assistant shipping manager who has good knowledge and experience (minimum 5 years) on handling all shipping documentation thru Letter of Credit.

Preference will be given to candidate who has handled end to end shipping procedure including bank co-ordination, L/C checking and handle complete documentation & co ordination/negotiation with bank etc.

Should be able to lead a team, to handle shipments and work independently.

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Attendance bonus
• Yearly bonus

Work Location: In person

• Career growth and learning opportunities
• Impactful work with strong community focus

About Our Client

Our client is a leading real estate development, investment, capital, and property management company. It operates with a focus on investing in and developing quality real estate asses across the Asia-Pacific, the UK, Europe, and the United States.

Job Description

• Develop and execute investor relations programmes.
• Manage production of investor relations materials.
• Manage investor and analyst engagement events.
• Be updated of developments in the REITs and real estate sectors to provide insights on market activities, competitive landscape, shareholder and ESG related issues.

The Successful Applicant

• Degree in Finance, Accounting, Real Estate, or Communications.
• Familiarity with the real estate industry and exposure to equity capital markets.
• About 4 years of external communications in the REITs/ BFSI industry - to manage communication between corporate management and investors.

What's on Offer

• Career growth and learning opportunities.
• Contribute to projects that benefit communities and support sustainable urban development.

Contact

Eunice Ho (Lic No: R24125003 / EA no: 18C9065)

Quote job ref

JN-102024-6577472

Phone number

+6564169811

Michael Page International Pte Ltd | Registration No. 199804751N

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

The Senior Franchise Operations Manager will be responsible for overseeing the operational performance and compliance of franchise locations within Bacha Coffee outlets. This individual will work closely with franchisees and overseas partners to ensure that brand standards, operational procedures, and customer service expectations are met or exceeded. This individual will be reporting to Head of Franchise Team.

Responsibilities

• Conduct regular visits and audits to franchise locations to assess operational performance, provide guidance, and ensure compliance with brand standards.
• Develop and maintain strong relationships with franchisees, serving as the main point of contact for operational support and guidance.
• Implement training programs and initiatives to ensure that franchise employees are properly trained on operational procedures, food safety standards, and customer service protocols.
• Develop and monitor key performance indicators (KPIs) such as sales, profitability, outlet compliance and customer satisfaction metrics for each franchise location.
• Implement the franchise operating manual and update wherever required and provides guidance in all operational and training areas.
• Lead preparation and host Franchise functional meetings.
• Collaborate with franchisees to develop action plans to address any operational challenges or opportunities for improvement.
• Collaborate with various departments to drive growth and implement action plans.
• Prepare reporting on outlet audits and market opportunity.
• To be trained and stationed across various departments for training including Operations, Training and Franchise Department.

Requirements

• Degree holder in Business or related field
• Minimum 5 years’ experience in a relevant experience in a similar capacity
• Experience in F&B /Luxury Goods/ Hotel industry will be advantageous
• Excellent interpersonal, negotiation and communication skills
• Proactive with strong sense of responsibility and result-orientated
• Strong organizational, analytical skills and follow-up
• Able to work under pressure and tight deadlines
• Positive and accurate representation of the brand at all times
• Adaptable and flexible
• Good team player
• Willing to travel to our franchises overseas when required

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Role and Responsibilities

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 2 year’s experience in similar role in cleaning sector

Role and Responsibilities

1. Assist operation manager to supervise daily operation and activity for Hotel department

2. Liase with operation manager on planning and execution of tasks/projects

3. communicate HR Department for manpowper planning and if required conduct interview.

4. Assist Operation manager to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Role and Responsibilities

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 2 year’s experience in similar role in cleaning sector

Responsibilities:

1. To Oversee daily operation and activity for Dishwashing/cleaning department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in cleaning sector

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Job Description

• To prepare documentation for tender submissions.
• To develop tender strategies and oversee tender estimation responsibilities.
• To coordinate with all parties to provide accurate analysis of the participated project, including collating critical information and preparing final submission documentation.
• To lead and monitor the QS team for variation works, progress claims, and cost control.
• To develop and improve departmental workflow and productivity.
• To liaise with main contractors, subcontractors, clients, and
• suppliers/vendors for project claims and cost issues.
• To develop standards for contracts, including the presentation of budgets, payment terms, etc.
• To review the contractual performance of all parties to ensure compliance with terms and conditions.
• To periodically report work progress to senior management.

Requirement:

Diploma or Degree in Construction Management/Building /Quantity Surveying.

Minimum 5-years of relevant working experience in the Construction industry.

Meticulous and systematic individual with positive working attitude.

Good oral & written communication skills.

Multi-tasking and is able to handle stress.

• IT Strategy Planning: with understanding business policy & direction, align and prepare IT strategy roadmap and proposals, engaging stakeholders for buy-in proactivelyIT Service Management: Provide leadership for IT Service Delivery and integrate strategic direction into the Service Program activities and goals
  Lead an organization to provide Project Management capabilities, manage service planning and IT operations
  SLA and internal customer satisfactory level KPI should be met
• Resource management: Plan and organize team structure for projects and services, Develop Career plans for staff and grow the expertise of the Centre of Excellence
• Finance Management: Responsible for a yearly business plan, Manage actual expenses to ensure healthy P&L

Requirements:

• Degree in Computer Science, Computer Engineering or equivalent.
• At least 5-8 years’ experience in IT industry
• Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC) and Agile.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

Food court near Redhill.

We are looking for a Operations Supervisor / Assistance Manager :-

1. With minimum 2 years experience.

2. Leading / Supervising / a group of employee

3. Hiring / training new employee

4. Monitor and maintain stall inventory

5. Coordinate customer services

6. SGD $ 3800 - $4800

7. With Cashering, budgeting, cash flows / F& B Experience

8. Full timer, can work OT if necessary

Title: Regional Manager - International Trade Specialist

Perm

Hybrid

Job Responsibilities:

• Oversee all business operations and initiatives in Singapore.
• Promote digital trade solutions, focusing on e-bunkering, financing, and import/export services; develop and nurture relationships with new customers, effectively communicate their needs, and facilitate contract signing.
• Manage and leverage existing resources in Singapore to maximize potential.
• Maintain regular communication with domestic and international clients regarding project progress, promptly addressing inquiries and ensuring a thorough understanding of customer platforms.
• Collaborate with internal teams, including Product R&D, to analyze product requirements, support iterative upgrades, assist in platform development, and conduct customer training.

Requirements:

• Bachelor's degree or higher in a relevant field such as international trade, commercial law, logistics and transportation, international finance, or international settlement.
• A minimum of 2.5 years of experience in international trade, finance, or logistics.
• Strong analytical skills with the ability to gain insights into customer needs and effectively develop customer relationships.
• Demonstrated self-discipline and motivation, with strong execution capabilities and excellent communication and collaboration skills.

(EA:20C0196)

R22108971

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Your primary tasks and responsibilities in this position will be to:

· Participate and conduct various general administrative tasks using Expereo’s Back Office Systems

· Ensure quality and timely handling of cancellation orders towards Customer and Supplier

· Handle customers’ inquiries, disputes, and complaints related to the cancellation of orders

· Manage correspondences between internal and external stakeholders

· Follows up on issues raised and encountered during processing of cancellation

· Maintain healthy customer relationships, acting as the bridge between clients and internal teams

· Implement corrective and preventive actions where required and necessary

· Additional functions as mandated by Management

Job Requirements

· An eager person to develop and learn, team player, and a hands-on mentality;

· Completed higher tertiary education (Nitec, Diploma) or higher, and can demonstrate by experience a similar level;

· You have experience in an international environment, preferably within an international Telco environment;

· Excellent communication skills in English, another language is beneficial;

· Well organised, meticulous, have excellent communication skills, an eagerness to develop and learn, team player, and hands-on mentality

· Highly developed organizational, communication, and interpersonal skills

· Excellent Microsoft Office (excel, access) skills

· Experience with working across multiple departments and cross-functional teams

· Proven experience in direct customer contact, with a customer-focused mindset

• Perform financial needs analysis and value add to client’s objective.
• Implement strategies and sales processes to identify, target and acquire clients across various wealth spectrum.
• Handle client’s investment portfolios and update market movement.
• Develop relationships with prospective clients in order to expand the business.
• Organize and invite clients for investment events.
• Attractive Remuneration Packages with a Fast-track career progression.
• Training to lead a team of trainees after 1 year of training.
• Training allowance provided for successful candidate.
• Monthly Investment training conducted by renowned fund houses.
• Entry-level & Applicants looking for a career switch are welcomed.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

Job Scope

• Ensure the highest level of sanitation and hygiene standards in all Food & Beverage (F&B) areas and restaurants under Marina Bay Sands.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) and Singapore Food Agency hygiene and food safety policies are strictly adhered to daily.
• Lead the ISO22000:2018 accreditation and maintenance project to ensure Marina Bay Sands food safety standard is maintained at the required level of sanitation.
• Lead a team of Senior Hygienist and Hygienist to ensure all food served to guests and employees is free of microbiological, chemical, and physical contamination, and all work areas conform to minimum requirements set by local health and food authorities.
• Involved in all aspects of food safety audit in F&B.
• Oversee off-site production kitchen operation to ensure food manufacturing process is safe with all food safety risks mitigated, abiding by Singapore, Company and ISO22000 requirements.
• Conduct training and workshops regularly for team members to ensure that hygiene and sanitation standards are maintained at required levels.
• Inspect the overall process of kitchen operations, including the critical areas of receiving, preparing, cooking, storing, and serving of food and beverage.
• Liaise with involved authority for all food safety inspections to be carried out at licensed premises, ensuring all food safety requirements are complied with.
• Ensure all food handlers hold a valid food safety certification.

Job Requirements

• Degree in Food and Beverage Management, Food Science and Technology or other relevant field.
• Certified competent in WSQ Food Safety & Hygiene Level 3 (FHO) and Level 4 (FSMS).
• Minimum 3 years of experience as an Assistant Hygiene Manager or relevant job function in 5-star hotel or equivalent restaurant and production kitchen with large-scale automated food manufacturing operations.
• Experience in certification and accreditation of ISO22000:2018.
• Equip with SS583/ISO22000/HACCP/FSMS knowledge.
• Willing and able to perform shift work or flexible work schedule.