• Developing and implementing marketing strategies to drive business growth and enhance brand awareness
• Control budgets and allocate resources amongst projects
• Conduct general market research to keep abreast of trends and competitor’s marketing movements
• Monitor progress and submit performance reports
• Working with the sales department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction
• Establishing and maintaining relationships with clients and partners to ensure customer satisfaction and loyalty
• Overseeing social media marketing strategies and content marketing
• Produce ideas for promotional events or activities and organize them efficiently
• Experience in marketing and running a marketing team
• Excellent leadership and organizing skills
• Strong ability to work independently and focus on achieving high performance
• Ability to handle pressure and effectively resolve complaints and issues
• Willingness to work overtime on weekends or PH when necessary

Responsibilities

• Provide contract management, bid management and post contract management support.
• Manage the sales, bid support team and senior management representatives to meet the customers RFP requirements correctly.
• Analyze and advise on the solution, delivery, 3rd party, legal and finance risks associated with the bid accurately.
• Obtain the relevant internal management approvals in the tight RFP timelines.
• Review end to end tender proposal submissions, customer and 3rd party agreements for signing.
• Troubleshoot and lead the sales and bid support teams to find the correct solutions to bid problems.

Requirements

• Minimum 7 years of experiences in drafting and negotiating complex:Customer contracts (e.g. RFP’s, RFQ’s, quotations, ITQ’s, MOU’s, letters of intent, NDA’s, etc); and
  3rd party contracts (e.g. reseller, partner, teaming, subcontracts, SOW’s, MSA’s, etc).
  
• Degree qualified (if in Law, Contract Management, Business or equivalent a bonus)
• Minimum 5 years of experiences in managing complex tender bids and third party back to back contract negotiations
• Experiences in the Telco and ICT industries

Job Description

• Support the Operations and coordinate, scheduling, and supervise cleaning site staff.
• Responsible to inspect job sites for proper cleaning and inventory cleaning supplies.
• To attend to clients’ complaints promptly.
• To resolve employees problems efficiently without unnecessary delay.
• To be involved in the appointment of Supervisors and Cleaners.
• Ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed on time.
• Able to be hands-on when the situation requires and any other responsibility as assigned by superiors

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

About LRN:

Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.

Position Overview:

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.

The individual in this role will have the opportunity to:

• Acting as the strategic partner between LRN and several of our most important and strategic clients by building relationships with multiple contacts and buying centres
• Participating in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
• Proactively analysing client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
• Executing on-going formal Program / Business Reviews with client stakeholders and sponsors
• Monitoring all account work streams and projects (i.e., working with internal teams to ensure client satisfaction

• Managing all commercial aspects of the relationship including contract amendments, recognition forecasting, statement of work, pricing, and service credits
• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN products/solutions to existing buyers
• Representing the voice of our clients to internal teams including sales, content and technology

Qualifications and skills:

• Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts

• Exceptional relationship development and management abilities and a proven commitment to customer service
• Experience supporting individuals who are using a SaaS business application
• Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
• Extremely effective written, oral, and presentation communication skills
• Strong Microsoft Office skills and a working knowledge of technology and system interfaces

• Familiarity with Salesforce.com
• Knowledge of Customer Success Management tools like Gainsight
• Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
• A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job ID: 759635

Responsibilities:

• Manage full set of accounts
• Provide business analysis, consolidation of monthly/quarterly/yearly financial results and support
  production of yearly budgets and revenue forecast
• Monitor, assess and ensure timely and accurate transaction for closing of monthly/quarterly/ yearly
  reporting of financial and management reports, as well as prepare financial reports for HQ
• Review consolidation package done by subsidiary companies and report to HQ
• Support communication with HQ and subsidiary companies when required
• Review and support the accounts of subsidiary companies
• Reconcile, process and report all costing, Accounts Payable (AP), Accounts Receivable (AR) activities
• Ensure tasks are carried out in compliance with operating standards, company rules & regulations
• Ensure accurate and timely filing of statutory reports
• Maintain fixed assets processes and procedures (including disposal, verification and depreciation of
  fixed assets etc.)
• Coordinate with external auditors, tax agents, bankers, company secretary etc.
• Handle FRS116 accounting and review on new leases
• Handle Company’s tax reporting
• Lead and guide accounts Team on daily operations
• Any ad-hoc duties as assigned

Requirements:

• Bachelor’s degree in finance and accounting or related field
• At least 5 years of hands-on experience in full set accounts and reporting
• Experience in managing team members
• Hands-on with sound knowledge in accounting and statutory rules and regulations

To apply, kindly click apply or email updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel name: Chong Gui Feng
EA Personnel Registration Number: R1768033
EA License no.: 07C5771

Responsible for operations within assigned stations, administration and profitability of the bar. This includes the preparation and presentation of all beverages in conformance to product and performance standards, maintaining of operating equipment’s, provide sound suggestions and up selling of food and beverage, and engaging guests in professional and friendly conversations.

Job Responsibilities

• In charge and gives direction to the entire service team, and ensuring adequate coverage according to established practices and maximize on labour potential.
• Have a “hands on” approach leading as an example for his team striving for the optimum guests satisfaction at all times and building relevant contacts in the market (guests and industry players).
• Develop and train team members to create a dynamic and performant environment whilst achieving the team member’s satisfaction goals.
• Continually focus on achieving outlet profitability through revenue generation and effective cost controls.
• Analyse current market trends and constantly look for opportunities to develop the business through creativity and efficient promotional activities.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Effectively communicate with team members through regular daily & weekly briefings with team members on current key activities and targets.
• Is a team player and helps other hotel departments when operation requires it.
• Work closely with the restaurant service team and the chefs in order to deliver luxury service in the dining area
• Play a leading role in the creation and organisation of F&B events and work closely with the relevant teams including S&M team to organize events professionally and smoothly.
• Update regularly the par stocks for accurate levels according to the activity and F&B promotions.
• Create the Bar Standard Operating Procedures and update them regularly.
• Analyse the operation and the P&L monthly statement and revert with analytic comments for management.
• Ensure compliance with health, safety, food handling, and hygiene standards.
• Handle guests' feedback promptly.
• Ensures proper care, security and maintenance of hotel equipment.
• Supervises the storage and operational area, ensuring that the outlet(s) are clean and tidy at all times.
• Monitors staff grooming, attitude and degree of professionalism to ensure strict adherence to the standards of quality service.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Qualifications / Requirements

• Minimum 2 years experience of similar capacity in the hospitality industry.
• Extensive beverage and cocktail bar service operations knowledge
• In-depth working knowledge of alcoholic and non-alcoholic beverages
• In-depth working knowledge of beverage cost control procedures
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast paced environment, with a keen eye for quality control.

Our client is an established enterprise, and engages in the distribution of consumer and lifestyle goods and services. They are currently looking for an experienced Group General Manager to grow their Global Group’s business. The successful candidate will report to the organization Group’s Chairman and CEO.

KEY RESPONSIBILITIES

· Build on the strength of the Group, make strategic partnerships, acquisitions and divestments to provide growth and satisfactory returns to shareholders.

· Strengthen company’s existing good relationship with principals.

· Bring in products that complements the existing business and business strategy

· Deliver the Global Group’s financial targets

· Monitor BU performance against performance goals to ensure that progress is being made and action, if necessary, is taken.

· Take actions to ensure adherence to annual budgets and attainment of targets.

· Improve productivity to protect the profit margins

· Shape and develop strategy and organization

· Help determine overall long-range objectives and recommend their adoption to the Board; prepare plans and programs to achieve approved objectives and oversee their implementation.

· Work closely with the BU GM’s in the implementation of all Group activities including marketing, operations and sales.

· Ensure that policies and procedures approved by the Board are being adhered to in all operations.

REQUIREMENTS

· A successful track record of sales and marketing achievements with reputable organisations

· At least 15 years of senior management experience

· Extensive regional sales management experience covering Asia

· Strong general management skills.

· Excellent people management skills are essential

· Experience in FMCG or marina business is helpful but not essential

· Tertiary educated.

· Based in Singapore

• Reports to Construction Manager
• Ensure the quality of all construction work performed on site are in accordance with the company's QAQC requirement
• Visit project sites, arrange and conduct QAQC inspections
• Lead project teams in the preparation of project specific CONQUAS/Quality Management assessment by BCA with specific contract requirements
• Ensure workmanship, procedures and method statements are in accordance to specified standards
• Conduct regular inspections to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice
• Ensure that all project quality records and quality audit plans are maintained.
• Prepare QA/QC Plan, inspection & test plans/check list for site activities Review inspection and testing reports
• Issue NCRs, propose corrective action in a timely and effective manner
• Oversee delivery inspection of project materials
• Review, approve and maintain QAQC related documentation
• Other duties as assigned and able to work with minimum supervision

Job Requirements:

• Diploma/Degree in Architectural or Civil / Structural Engineering
• At least 10 years of relevant site project experience in QA/QC roles for construction projects
• Familiar with Singapore Codes and Practices
• Experience with CONQUAS
• Experience with Constructability Score
• Experience with Green Mark Certification
• Able to liaise with workers/Clients, Consultant, Main Con colleagues, subcon and suppliers on QA/QC works and protocols at site
• Location : Punggol (Near MRT)
• Project : Sports Centre

Role and Responsibilities

1. Assist operation manager to supervise daily operation and activity for Hotel department

2. Liase with operation manager on planning and execution of tasks/projects

3. communicate HR Department for manpowper planning and if required conduct interview.

4. Assist Operation manager to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Role and Responsibilities

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 2 year’s experience in similar role in cleaning sector

Manage Company Operations at various sites

Plan staff roster and deployment

Attend to client's monthly meeting

Uphold workplace safety and regulatory policy

Report and manage equipments efficiency on site

Lead Team in operations

Propose succession planning in organisation

Motivate and Manage Well being of fellow Staff

• Planning, organizing, directing, and running optimum day-to-day operations
• Managing production, assets capacity, and flexibility while minimizing unnecessary costs and maintaining quality standards
• Ensuring production output, product quality, and on-time shipping
• Allocating resources effectively
• Creating and managing budgets
• Utilizing assets to produce optimal results
• Collecting and analyzing data to find areas of waste and overtime
• Creating reports to present to executives regarding processes
• Committing to plant safety procedures
• Developing systems and processes that track and optimize productivity
• Staying apprised of whether standards, metrics, and performance targets are being met in order to ensure effective return on assets
• Keeping up to date with latest production management best practices
• Maintaining lean manufacturing processes
• Implementing strategies in alignment with strategic initiatives
• Monitoring operations, initiating and driving corrective actions when needed
• Overseeing work schedules to ensure coverage
• Providing a clear sense of direction and focus to team members
• Building a trusting relationship with workers
• Addressing employees’ issues or grievances
• Recruiting, managing, and developing plant staff

Role and Responsibilities

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 2 year’s experience in similar role in cleaning sector

SUMMARY

This role under logistics and store department reporting to site director.

Responsible for ensuring effective and efficient supply chain management.

KEY AREAS OF RESPONSIBILITY:

1. Responsible for creating and implementing best practices for logistics processes.

2. Able to plan, manage and evaluate logistic requirements of different stakeholders.

3. Responsible for liaising / negotiating with shipper, agents / forwarders for movement of shipment through air / sea freight (import / export).

4. Responsible for co-ordinating and maintaining good relations with vendors / customers and arranging delivery.

5. Responsible for establishing and managing incoming and outbound procurement and distribution / shipping schedules.

6. Responsible for preparing of Delivery orders, packing list and Commercial Invoices.

7. Responsible for monitoring and timely payments of all duties and taxes.

8. Able to undertake packing / dispatch of shipments as per outlined specifications and carefully handling of stock items.

9. Responsible for ensuring all documents are received / issued and filed.

10. Responsible for updating the logistic documents in accounting software and other systems.

11. Responsible for procuring and ordering regular stock items.

12. Responsible for monitoring the stock re-order levels.

13. Responsible for safe handling of inventory.

14. Ensure appropriate warehouse safety measures are adhered.

ADDITIONAL DUTIES:

1. Responsible for daily & monthly MIS reports to the stakeholders on regular basis and as per the requests by the concerned department as and when required.

2. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.

3. As may be assigned by the management from time to time.

REQUIREMENTS:

• Minimum 3-4 years’ logistics management experience from marine industry

• Familiar with freight rates negotiation and cost comparison

• Stock management, replenishment, and schedule planning experience.

• Diploma in supply chain or equivalent working experience in related field

• good planning skills that able to plan and meet deadlines

• Proficient in using ZOHO or other software.

• Occasionally support during weekends or public holidays might require.

1. Experience in operation and compliance of CMS license company with asset management and fund business.

2. Oversee the day-to-day operations of the fund, including transaction processing, record-keeping, and reporting.

3. Regular market research to update information on industry trends and technological innovations, providing support for investment decisions.

4. Maintain regular communication with investors, providing updates on fund performance and operations.

5. Implement effective risk management strategies to identify, assess, and mitigate risks associated with fund operations and investments.

6. Ensure timely and accurate reporting to regulatory bodies and stakeholders, including filings, disclosures, and performance reports.

7. Act as a point of contact for regulatory agencies, responding to inquiries and facilitating inspections or audits.

8. Prepare materials and project update reports to ensure clear and timely information transmission.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

We are seeking a motivated and strategic General Manager – Business Development to lead our growth initiatives and drive business expansion.

Key Responsibilities

1. Strategic Leadership

• Develop and implement business strategies to achieve revenue targets and market share growth.

• Identify new business opportunities and partnerships to enhance service offerings.

• Collaborate with the executive team to shape the company’s long-term vision.

2. Market Expansion

• Conduct market research to identify trends, customer preferences, and competitors.

• Drive business growth by entering new markets and expanding the customer base.

• Oversee promotional campaigns and initiatives to attract new clients.

3. Operational Management

• Lead and manage day-to-day operations to ensure efficiency and excellence.

• Ensure compliance with local regulations, standards, and best practices.

• Monitor and optimize the overall customer experience.

4. Team Leadership

• Manage and mentor a team of managers and staff across various functions.

• Set performance goals and ensure accountability at all levels.

• Foster a culture of innovation, teamwork, and customer-centricity.

5. Financial Oversight

• Oversee budgeting, financial planning, and performance analysis.

• Identify cost-saving opportunities and ensure profitability.

• Report regularly on business performance to stakeholders.

• Skills:

• Strong leadership and team management abilities.

• Excellent interpersonal and negotiation skills.

• Data-driven decision-making and strategic planning capabilities.

• Proficiency in Microsoft Office and business management tools.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

We are looking for a self-driven and experienced DGM, Procurement for one of our shipping clients. The incumbent will be responsible for overseeing and optimizing procurement processes and will play a critical role in ensuring the optimum and cost-effective acquisition of goods and services essential for the operation of the company’s fleet. He/She will manage and further develop initiatives to deliver added value and innovation, contributing towards the company’s targets.

The ideal candidate should have a bachelor’s degree in business administration, Supply Chain Management, or a related field. He/She should also have a proven track record with at least 10 relevant years of experience in procurement or supply chain management roles.

Key Responsibilities:

Strategic Procurement Planning

• Develop and implement comprehensive strategies for marine procurement, including stores and vessel spares, ensuring alignment with company goals and objectives.

• Oversee the acquisition of marine-related goods and services, such as ship spare parts, equipment, provisions, and other operational needs.

• Manage the end-to-end procurement process, from sourcing and vendor selection (multiple quotes) to negotiations, ensuring cost-effectiveness and timely delivery.

Supplier Management and Relations

• Identify, evaluate, and establish relationships with key suppliers and service providers in the marine industry.

• Negotiate favorable terms, pricing, and contracts with suppliers, ensuring compliance with organizational policies and regulations.

• Monitor supplier performance and maintain a database of qualified vendors, focusing on quality, delivery timelines, and cost control.

Contract Oversight and Administration

• Oversee the drafting, negotiation, and management of contracts related to marine procurement, including shipbuilding, maintenance, dry-docking, and repair services.

• Ensure all contracts comply with local and international maritime regulations and company policies.

• Resolve contract disputes and manage risk by ensuring legal and regulatory compliance throughout the contract lifecycle.

Financial Management and Cost Control

• Monitor and manage the procurement budget for marine operations, ensuring cost control and effective use of resources.

• Develop cost-saving initiatives and negotiate better terms with vendors to reduce operational expenses.

• Prepare regular reports on procurement activities, budget adherence, and cost-saving measures for senior management.
• Apply effective inventory management onboard ships for cost control.

Cross-Functional Collaboration

• Collaborate with other departments, such as finance, operations, legal, and technical teams, to ensure alignment on procurement needs and contract terms.
• Work closely with technical teams to ensure procured goods and services meet technical specifications and quality standards.
• Maintain strong relationships with external stakeholders, including classification societies, regulatory bodies, and port authorities.

Compliance and Risk Mitigation
• Ensure compliance with international maritime regulations, local laws, and company policies in all procurement and contract activities.
• Identify and mitigate risks related to procurement and supplier relationships, including quality risks, delivery delays, and compliance issues.
• Ensure all procurement activities adhere to environmental, safety, and sustainability standards relevant to marine operations.

Leadership and Team Development
• Lead and mentor the marine procurement and contracts team, ensuring team members are equipped with the necessary skills and knowledge.
• Set performance goals for the procurement team and monitor progress toward achieving those goals.
• Foster a culture of continuous improvement and innovation within the procurement department.
• Market Intelligence and Trends
• Stay updated on market trends, new products, and technological advancements in the marine industry that could impact procurement strategies.
• Conduct regular market analysis to identify new opportunities, alternative suppliers, and costsaving initiatives.

Qualifications:
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience (8-10 years) in procurement or supply chain management roles, preferably strong knowledge of procurement principles, practices, and methodologies, with a track record of
implementing successful procurement strategies.
• Excellent negotiation and communication skills, with the ability to build and maintain relationships with suppliers and internal stakeholders.
• Analytical mindset with proficiency in data analysis and interpretation to drive informed decisionmaking.

To apply, please send your CV to [email protected] .
We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Overview:

The TCM Branch Manager is responsible for overseeing the daily operations of a Traditional Chinese Medicine clinic or branch, ensuring the highest standards of patient care, business performance, and staff management. This role requires a blend of leadership, business acumen, and knowledge of TCM practices to drive the success of the branch.

Key Responsibilities:

• Oversee daily operations, ensuring smooth and efficient clinic activities.
  • Ensure compliance with local healthcare regulations, TCM protocols, and company standards.
  • Manage branch inventory, including herbal products, acupuncture needles, and other supplies.
  • Monitor clinic cleanliness, patient safety, and equipment maintenance.
  • Lead, motivate, and supervise a team of healthcare professionals, including licensed practitioners, support staff, and administrative personnel.
  • Recruit, hire, and train staff in accordance with company policies and TCM best practices.
  • Conduct regular performance evaluations, provide feedback, and implement professional development opportunities.
  • Foster a collaborative and positive work environment.
  • Ensure a high level of customer satisfaction by promoting excellent service and addressing any patient concerns or complaints promptly.
  • Oversee customer consultations, treatment plans, and follow-ups, ensuring TCM practitioners are providing safe, effective, and appropriate care.
  • Assist in promoting customer education about TCM practices, therapies, and health management.
  • Drive revenue growth by overseeing clinic sales goals and service offerings.
  • Develop strategies to promote TCM services and products (e.g., acupuncture, herbal medicine, cupping therapy) to existing and potential clients.
  • Monitor financial performance, track KPIs, and manage budgets for clinic operations.
  • Ensure all healthcare practices and treatments are compliant with the relevant medical standards and regulations.
  • Conduct regular audits and assessments of the clinic’s operations to ensure quality standards are met.
  • Ensure proper documentation of patient records and medical histories in accordance with privacy laws.

Qualifications:

• Certification or training in Traditional Chinese Medicine or equivalent (preferred).
• Minimum of 3-5 years of experience in healthcare management, with at least 1-2 years in a leadership position within a TCM clinic or similar setting.
• Strong knowledge of Traditional Chinese Medicine therapies, including acupuncture, herbal medicine, and other related treatments.
• Proven experience in staff management, customer service, and business operations.
• Excellent leadership and interpersonal skills with the ability to manage, motivate, and develop a diverse team.
• Excellent communication and problem-solving skills.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Position Summary

The Merchandising Manager will be responsible for developing and executing merchandising strategies that drive sales, maximize profitability, and enhance the customer shopping experience. This role involves collaboration with various departments, including marketing, logistics, and store operations, to ensure cohesive and effective merchandising plans.

Key Responsibilities

Merchandising Strategy

· Develop and implement merchandising strategies that align with company goals and market trends.

· Analyze sales data and market research to identify opportunities and challenges.

· Create seasonal and promotional plans to drive sales and customer engagement.

Product Selection and Placement

· Source and collaborate with vendors on product assortments.

· Plan and oversee product placement and visual displays in stores.

· Ensure merchandise is presented in a way that maximizes sales and enhances the customer experience.

Inventory & Logistics Management

· Monitor inventory levels and coordinate with the supply chain team to ensure optimal stock levels.

· Conduct regular inventory analysis to identify slow-moving and high-performing products.

· Develop strategies to manage markdowns and clearance items.

Visual Merchandising

· Create and implement visual merchandising guidelines and standards.

· Design store layouts and window displays that attract and retain customers.

· Share with store staff on best practices and ensure compliance with brands’ guidelines.

Sales Analysis and Reporting

· Analyze sales performance and develop action plans to address any issues.

· Prepare regular reports on merchandising performance, including sales trends, inventory levels, and customer feedback.

· Present findings and recommendations to senior management.

Collaboration and Communication

· Work closely with marketing, store operations, and other departments to ensure cohesive execution of merchandising plans.

· Communicate merchandising plans and updates to store teams.

· Provide guidance and support to store managers and visual merchandisers.

Market and Trend Analysis:

· Stay up-to-date with industry trends, competitor activities, and customer preferences.

· Conduct market research to identify new product opportunities and emerging trends.

· Use insights to inform merchandising strategies and product selections.

Budget Management

· Manage the merchandising budget and ensure cost-effective use of resources.

· Negotiate with suppliers and vendors to secure favorable terms and pricing.

· Monitor and control expenses related to merchandising activities.

Requirements

• Bachelor’s degree in marketing, business administration or a related field.

• Minimum 5 years of experience in merchandising, preferably in a FMCG or retail environment.

• Proven track record of driving profit margins and curating merchandise assortment.

• Strong leadership and team management skills.

• Excellent communication, negotiation, and interpersonal skills.

• Analytical mindset with the ability to interpret data and make informed decisions.

· Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Management Consulting

We help organisations to work smarter and grow faster. Our work is always evolving to respond to industry trends and management focus, and we combine our deep technical skills in response to our clients' changing needs. Over time, what we do remains closely linked with helping our clients improve the way they operate; innovate and grow; reduce costs; manage risks; leverage talent; and change the way they do business. Our aim is to support our clients in designing, managing and executing lasting beneficial change. Our aim is to support our clients in designing, managing and executing lasting beneficial change.

Responsibilities

• Support in building and leveraging relationships with clients to identify, respond to and convert client opportunities
• Project-manage sales process in response to new client opportunities from an end-to-end perspective (i.e. from identifying opportunity to submitting proposals to contracting).
• Project manage Human Resource Consulting engagements in the area of HR transformation, HR process re-engineering, HR operating model & service delivery, talent management and organization design.
• Support thought leadership and research & development activity as appropriate.
• Support development of (Junior) consultants by actively coaching them on and off the job.
• Contribute to overall development and growth of the People & Organization practice

Requirements

• Degree in Business or related discipline from a reputable University
• Good subject matter knowledge across a range of workforce-related capabilities including business or enterprise organizational and operational change
• Good client management skills, authoritative and credible in a client conversation - both in terms of personal style and subject matter expertise
• Good communication and presentation skills, both oral and written
• Ability to multi-task and prioritize workload with good working knowledge of Microsoft Office Suite