Total 24,954 sales manager job vacancies in Others category in Singapore

Our craft

Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Embrace excellence

Reporting to the Modern On-Trade Channel Senior Manager, the Modern On-Trade Channel Assistant Manager (Singapore) is responsible and accountable for the best-in-class execution and delivery of key commercial objectives (achievement of top line sales revenue, volume targets, allocation optimization) and brand presentation in the Modern On-Trade for the Singapore market across TEG portfolio. The Modern On-Trade (cocktail bars, bistro, entertainment venues, high energy) represents 50% weight to total Trade business in Singapore, with >250 outlet business partners. This role will have an expanded role into leading from project phase to actual operations, the first ever fully functioning bar at our own operated boutique located at The Raffles Hotel.

Make an impact

• Achieve and exceed the sales plan for Modern On-Trade to meet growth targets and sustain TEG’s market leadership in the competition landscape.
• Supports the Senior Channel Manager in executing the commercial strategy, channel-product mix management and management of selling cost/trade investments in the Modern On-Trade segment.
• Deliver best-in-class Modern On-Trade Distribution Segmentation and Strategic Visibility with The Macallan as primary focus through implementation of relevant On-Trade activations and strategic collaboration with key accounts to elevate the salience and equity at Trade.
• Continuously assess the addressable outlet universe (including quality of outlet distribution) to acquire and penetrate into new accounts for TEG portfolio to prepare for future growth opportunities.
• Ensure high quality trade activation in terms of programme planning and implementation, in partnership with internal functions when/where relevant (Marketing and Boutique) to maximize brand impact in a cohesive and consistent manner.
• Establish, manage and maintain strong relationships with key outlet customers through sales call visits to achieve defined sales plan and prepare for future growth opportunities.
• Build strong relationship with strategic Modern On-Trade accounts as well as key regional and global organisers such as World’s/Asia 50 Best Bars to seed growth opportunities and potential partnerships.
• Effectively negotiate outlet contracts with customers with the aim to achieve win-win with trade customers while maximizing trade investment ROI and optimising use of price support/selling cost budget.
• Regularly update the Singapore Commercial team on sales trends, competitor activities and industry trends

Talent and skill

• At least 5 years B2B sales leadership or key account management capacity in premium consumer goods segment, wine and spirits, F&B or hospitality segment.
• Understanding of the Modern On-Trade dynamics of the wine/spirit/cocktail landscape in Singapore.
• Appreciation for wine and spirits category and the nightlife lifestyle.
• Driven, self-motivated, proactive and positive with a can-do mindset.
• Strong negotiation, numerical and analytical skills.
• Strong interpersonal, customer relation and communication skills.
• Knowledge in MS Office, Sales Force or Power BI.
• Proficient in written and spoken English, Mandarin Chinese and local dialects

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Application will close on 2 August 2024. Only shortlisted candidates will be notified. Interested candidates, kindly specify your current and expected remuneration in your CV.

Job Descriptions

To oversee Breakfast operations

Respond efficiently and accurately to customer complaint

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Assist & report to Manager

Job Requirements

Candidate must possess at least Diploma in any field.

At least 3 Year(s) of working experience in the related field is required for this position.

Willing to work over weekends & PH.

How to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Our client is a well-established market leader in the F&B industry. They are looking for a Digital Growth Manager to assist their team for the next phrase of their business. They are located in Central – easily accessible.

Key Responsibilities:

• Develop and implement digital strategies to foster business growth.
• Design and execute marketing campaigns aimed at user acquisition, retention, and revenue enhancement across channels such as CRM, SEM, SEO, email, social media, and partnerships.
• Leverage data analytics to refine and enhance marketing campaigns for optimal performance.
• Oversee the creation, testing, and analysis of advertisements to boost efficiency.
• Work closely with cross-functional teams to align growth strategies with overall company goals.
• Prepare and present regular performance reports and forecasts to senior management.
• Conduct market and competitive research to uncover new growth opportunities and stay ahead of industry trends.
• Lead and mentor the marketing team, offering guidance and professional development.
• Keep up-to-date with the latest technologies and best practices in growth marketing to drive innovation.

Requirement:

• Degree in Marketing / Business
• 5 years of relevant experience with 1 – 2 years leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

EUCD Manager (Project Management | Operations | Govt)

Working Hour: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm

Working Location: Central

Responsibilities:

• Collaborate with the Product Owner and Product Principals to manage, deliver, and operate the network management platform in the Cloud, enhancing network services and user experience.
• Oversee and operate the network management platform to standardize network services across all Public Service agencies, ensuring high satisfaction levels.
• Work with our Central ICT Infra capability centers to manage and operate the on-premises components of the network management platform.
• Proactively identify and troubleshoot issues in an end-to-end manner.
• Analyze root causes, derive learnings, and provide feedback to the specific Product Principal and Public Service agencies.
• Document requirements and specifications to meet the needs of all business unit.

Requirements:

• Minimum of 3 years of relevant experience in managing and operating enterprise-level ICT infrastructure for network services.
• Strong technical knowledge of network technologies as the primary practice area, with familiarity with supporting technologies such as Secure Service Edge (SSE).
• Proactive and dedicated individual with excellent network troubleshooting skills.

If you are excited by the above opportunity and challenges and enjoy making things happen, do apply now!

OR

Email your resume to: [email protected]

Wyman Low

Team Lead (IHRP - CP)

Low Yong Wei (Wyman) - R1550983

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities:

• Provide regulatory advice and support for compliance and technical requests in the region.
• Build relationships with governments, associations, local distributors, and third-party manufacturers to ensure compliance and approvals.
• Guide the supply chain on regulatory impacts of third-party warehouse activities and manage related documents.
• Support manufacturers in the region and review labels and safety data sheets for compliance.
• Coordinate and support product registration activities, and report these activities to stakeholders and the Global Regulatory Affairs Manager weekly.
• Assist with business development queries and explore business relationships for R&D projects.
• Train new staff on regulatory constraints and challenges.
• Implement new technologies and innovations relevant to company and customer needs, including regulatory processes and databases.
• Ad hoc duties as assigned.

Requirements

• Degree in Business Administration, Supply Chain Management, or equivalent
• At least 4 - 6 years of regulatory affairs/ compliance experience, preferably from chemical manufacturing industry
• Good knowledge of legal requirements and procedures

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below or send in your resume to [email protected]

EA License No: 13C6305
Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Job Description

• Industry/ Organization Type: Manufacturing (Machinery)
• Position Title: Assistant Manager (Sales) / Assistant Sales Manager
• Working Location: Clementi
• Working Hours: 5.5 days (Monday to Friday 8.30 AM – 5.30 PM, Saturday 8.30 AM – 12.30 PM)
• Salary Package: Basic Salary up to $5,000 + Transport Allowance + Bonus + Commission
• Duration: Permanent Role

Key Responsibilities

• Market company’s entire product range and prospects for customers across assigned territories.
• Manage the entire customer sales cycle, including pre-sales, post-sales, etc.
• Respond to the functional and technical aspects of customers' requests for quotations, enquiries, and orders.
• Responsible for representing products to customers and at field events such as conferences, seminars, exhibitions, or trade shows.
• Develop sales tactics, set sales targets, and proceed to meet targets set for designated areas.
• Coordinate with other departments to organize work processes.
• Perform timely management reports.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Business, Marketing, Engineering, or relevant discipline.
• Minimum 2 years of sales experience in a similar industry.
• Knowledge in Machinery & Generators (Standby Generator/Parallel Generator) would be an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67182 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Up to $13,000 basic + AWS + Bonus + Benefits.
• Permanent role. Base in HQ/ 5 workdays/ Central area.
• Preferred experience as a Vessel Operator, Charterer or dealt with grains traders

Our client is a reputable MNC and a leading agricultural and foods commodities trading company.

Job Responsibilities:

This position is responsible for managing voyage charters in the dry bulk market for the Freight Department. Preferred experience as a Vessel Operator, Charterer or dealt with grains traders.

Key Responsibilities:

• Reporting to HOD [Freight]
• Assist the Division Head with chartering and other ad-hoc tasks.
• Secure optimal pricing and terms for voyage charters in drybulk market and collaborating with Group traders across Asia-Pacific.
• Oversee smooth execution of contracts and ensure adherence to FOB/CNF/CP terms.
• Prepare charter parties, riders, and addendums as needed.
• Manage laytime statements and settle demurrage/dispatch claims.
• Maintain accurate vessel information and correspondence for performance updates and invoicing.
• Resolve post-fixture and laytime disputes.
• Share technical expertise and mentor new team members in Singapore.

Job Requirements:

• Minimum 8 years of experience in shipping or bulk commodity trading (preferably grains) as a vessel operator, charterer, or dealt with grains traders
• diploma/degree in Maritime or trade-related.
• Strong understanding of voyage and time charter party contracts.
• Ability to resolve post-fixture and laytime disputes.

Other Information:

To apply please click on APPLY NOW to submit your resume with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

• Greet and assist customers

• Respond to customer inquiries and complaints

• Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods

• Inventory stock and reorder when necessary

• Instruct staff on how to handle difficult or complicated sales

• Meet financial objectives by preparing an annual budget; scheduling expenditures; analysing variances and initiating corrective actions

• Formulate pricing policies and accuracy

• Attend trade shows to identify new products and services

• Coach, counsel, recruit, train and discipline employees

• Record sales figures for data analysis

• Able to work on weekend and public holiday

· At least 3 year(s) of working experience in the related field

· Maintaining a positive attitude and focus on customer satisfaction

· Preferably some experience and knowledge in retail selling will be a good advantage.

· Able to use basic computer skills such as Microsoft Word, Excel and Email.

· Able to converse in Chinese to liasise with mandarin speaking vendor &customers

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Manager post in management.

1. More than 5 years of corresponding work experience in the post of a manager.

2. Willing to work in shifts and mobile locations, and the working location is not fixed; go out to work more. Develop the company's business and marketing business promotion work, and achieve the company's monthly and annual sales performance tasks.

3. Cooperate with the company to arrange overtime work. When the subordinate employees are absent from work, they must assist in arranging all the work and day to day operation.

4. Assist in the development and delivery of staff training which is consistent with business needs.

5. Prepare all schedules to maximize productivity and keep labour costs within budget.

Job Description & Requirements

• Manage Sales Activities including address customers' enquiries, invoices & delivery orders, sales order processing, initialling of quotations and collection of payments.
• Perform support to sales admin & marketing functions.
• Site visit / meeting to discuss on delivery requirement. Updating data, filing and others sales support.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Other Ad-hoc sales & admin duties assigned.
• Follow up marketing channel management.
• Propose and conduct build-up of an efficient net-work of distributors in assigned territory.
• Co-operate with distributors to implement sales and/or marketing activities/programs in the assigned market.
• Co-operate with distributors working with their customers such as retailers, contractors, specifies to gain some key sales & marketing objectives in respect of sales volume, market coverage, retail chain-efficiency and so on.
• Build up networking with construction companies, contractors, specifiers, board of project management.

Qualifications

• Possess at least a Diploma/Advanced/Graduate Diploma or bachelor’s degree in business administration / Management Studies / Sales & Marketing or equivalent.
• Having a minimum of 1 years working experience in sales will be an added advantage.
• Possess basic materials and market trend knowledge
• Knowledge of cemen and concrete technology or building materials
• Knowledge of latest product trends and activities
• Must be computer literate and have basic computer skills for reporting and presentation purposes
• Have strong interpersonal and communication skills
• Self-motivated and independent

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

• Coordinate all marketing requirements with Marketing team and VP of F&B.

• Able to work night shift, weekend and public holiday

Requirements:

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Be dedicated to customer satisfaction and a great customer experience.

Responsibilities:

• Ensure team briefings are carried out before each service period
• Implement and ensure that Food Safety and Hygiene standards are met at all times
• Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
• Train and develop the team to deliver the food to a high standard
• Ensure readiness for service and that the pace is set for peak times
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned

Key Responsibilities:

Fee Proposals & Tender Documents:

• Prepare fee proposals and tender submission tailored to various stakeholders, including clients, consultants, contractors, and vendors.
• Review contract documentation to ensure alignment with company policies, industry standards, and legal requirements.

Contract Lifecycle Management:

• Manage the complete contract lifecycle, from initiation to execution, implementation, and closeout.
• Track and ensure fulfilment of all contractual obligations, including deliverables, milestones, and payment schedules.
• Maintain an organised system for contract documentation, ensuring all records are current and easily accessible.
• Monthly reporting of the status of projects.
• Identify, assess, and mitigate potential risks associated with contracts.

Internal Collaboration and Support:

• Collaborate with internal departments, including design, finance, and project management, to gather necessary information and ensure compliance with contractual obligations.
• Facilitate clear communication between internal stakeholders to ensure alignment and understanding of contract requirements.

Qualifications:

• Diploma / Bachelor’s degree in a relevant field, such as law, quantity surveying, or building.
• Minimum of 8 years of experience in contract management, preferably within the architecture, engineering, or construction industries.
• Strong understanding of contract law and industry standards.
• Proven ability to manage multiple priorities and work under pressure.
• Exceptional attention to detail and strong analytical skills.
• Proficiency in contract management software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

• Management in supervising daily operations of organization.
• Develop productive, profitable and achievement oriented working environment for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Educate operations team on best practices, company policies and service excellence standards.
• Develop and maintain operational guidelines for staffs.
• Determine staffing requirements, work assignment and schedules for new projects.
• Perform routine maintenance and repair works for equipment.
• Maintain the facility clean, safe and organized.
• Coordinate with management in different operational issues and promotional activities.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.

Requirement

• Willing to work 6 days a week, inclusive of public holidays and weekends.
• Willing to stand and work for long hours.

Key responsibilities and role

Marine Operations

• Represent the Company in external Marine matters.
• Verify conformity with external Bids/Tenders when applicable and required.
• Be updated about relevant mandatory operational requirements and information in-house.
• Ensure that practical procedures to meet the company’s Objectives and Policies are implemented and revised.
• Coordinate and Arrange for Vetting Inspections such as SIRE, CDI & RightShip in Fleet originating from the Singapore Administrative office and follow up on the closure of findings.
• Coordinate Flag State Control (FSC), Port State Control (PSC) and United State Coast Guard (USCG) inspections, and respond to deficiencies observed during these types of inspections.
• Ensure compliance with MARPOL and OPA-90 concerning vessel operation.
• Coordinate preparation, approval and maintenance of OPA-90/VRP, SOPEP or other flag state-required preparedness plans.
• Coordinate registration and take over or hand over of vessels.
• Coordinate and arrange issuance and amendments to the CSR (Continuous Synopsis Record).
• Keep VP, Fleet and/or Fleet Manager informed about matters related to the Senior Marine Manager / Marine Manager’s area of responsibility.

Health, Safety, Environment and Quality

• Monitor compliance with the documented business processes and company’s SMS on board and ashore.
• Prepare audit plans and perform the yearly audits onboard the vessels.
• Plan and carry out external audits, vetting and inspections on board and ashore
• Carry out incident investigations.
• Responsible for the registration and follow up of Non-Conformities and planned Corrective Actions.
• Assist in preparing new procedures in cooperation with relevant departments.
• Prepare inputs from Marine Department for Management Review.
• Participate in the development of OSM objectives and policies related to HSEQ and monitor that these are adhered to.

Qualifications

• The position requires that the holder has a background as a Master Mariner or has extensive experience as a senior officer on a specific type of vessel in the fleet or similar experience ashore.
• The position requires that the holder can communicate in both written and verbal English.

Experience

• The position further requires that the holder has the competence to conduct vessel internal audits related to the company's SMS and is conversant with the ISM and ISPS codes

• Lead and manage a team of QS in the administration and review of procurement and contract management
• · Responsible and lead the team on evaluation and preparation of sub-contractors' claims and issuance of payment response within stipulated timeframe (SOP Act)
• Allocate tasks to QS and provide effective supervision
• Review contract documents and provide cost estimates on tenders
• Oversee and manage main contract progress claim and subcontract payment including variation claim
• Resolving contract disputes and contract claims, assessing entitlement for extension of time and loss/expense claim
• Oversee the management of document control and distribution of drawings, specifications, and all other relevant documents.
• Communicate contract-related information to all stakeholders
• Ensure proper documentation of additional works, alterations or design changes, and lead the team in preparing variation orders
• Advise and administer Extension of Time claim
• Ensure timely finalisation of main contract and subcontract
• Prepare and monitor project cost budget, cash-flow for project, track changes in design/construction work, variations and adjust budget projections accordingly
• Able to independently lead and manage project

Requirements

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or equivalent
• Minimum 8 years relevant experience in project tendering, contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities

Job Description & Requirements

• Create and set up rehearsal schedules
• Photography skill is a must
• Managing furniture and props
• Make alterations to the set and props between scene changes
• Source potential candidates from various channels - must have existing and active connections with various countries candidates
• Create a risk assessment to ensure the safety of the full company
• Manage the backstage and onstage area during performances
• Interview candidates

- Involvement in stage production like backline and audio setup for events and concerts

- Involvement in backline and audio setup for rehearsals in studio

- Manage and coordinate event and studio logistics

- To clean and check on equipment every month

- To coordinate and work with technical team

- Any other ad-hoc duties as assigned by the General Manager

TCM knowledge is required

willing to work on weekends and public holiday

willing to work more than two years

customer relationship management

2 years and above relevant working experience

skills to communicate well with customers and co workers

answering calls and arranging working hours very well

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5-day work week with 14 days of annual leave, staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To perform check-in and out duties
• To handle guest's requests and feedbacks in a professionally in accordance to the Hotel's operating standards
• To manage guest requests and enquiries professionally
• To perform cashiering duties and check all guest's bills before presentation to guest upon checking out
• To assist in the incoming calls efficiently and to connect to the respective guests or department
• To assist on the wake up calls
• To ensure effective communication via daily briefings
• To work closely with other departments and co-workers as part of our team
• To fulfill any other duties assigned to him/her

Requirements:

• Singaporeans and PR only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE 'O' Level or equivalent
• Knowledge in Opera PMS is preferred
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 17 Aug 2024.

Walk-IN

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Description & Requirements

- Identify the needs and extend professional advice and solutions to customer

- Conduct sales pitch to the customer and convert them into a long-term customer

- Provide exceptional customer experience and maintaining a high level of service standards

- Maintain a good after-sales relationship with the customer and see that their inquiries are managed promptly

- Provide professional body analysis and recommend a suitable range of treatments to customer

- Engage and establish relationships with the customer from the daily-assigned pool of leads

- Promoting the company’s services to the customer

- Achieve and exceed sales targets

Requirements:

- At least 5 years and above in the industry and with relevant experience.

- Possess a good learning attitude to excel in all areas.

- Good career opportunities as we are growing fast and steady.

WHO ARE WE?

Headquartered in Singapore, Stuff’d is a fresh casual, halal-certified Mexican-Turkish concept founded in 2014. First to merge Al Pastor-styled burrito with Western-styled spit-grilled kebabs, Stuff’d has dominated both categories respectively and expanded to Singapore's largest Mexican-Turkish fresh casual chain. Today, with close to 40 outlets in Singapore, Stuff’d is committed to creating tasty, nutritious, great value, and freshly prepared meals while bringing positivity to the communities we serve.

Stuff’d has expanded beyond our shores with close to 10 franchised stores in Malaysia; the flagship franchised store opened in the Philippines in December 2023. We actively seek to increase our regional footprints throughout the Asia Pacific region.

WHO ARE WE LOOKING FOR?

The Area Manager oversees the diverse operations of 4-6 outlets, serving as a critical leader in aligning outlet goals with company strategic plans. They foster positive relationships with Kiosk Managers and teams while ensuring effective collaboration and the overall success of the outlets.

YOUR RESPONSIBILITIES

Management and Leadership:

1. Direction and Coaching:

• Provide clear, concise, and positive direction to team members, coaching and mentoring others to lead operations effectively.
• Ensure adherence to Stuff’d guidelines for service quality and food delivery.

1. Communication and Coordination:

• Act as a liaison between the HQ Corporate office and assigned outlets, disseminating information and directives to Kiosk Managers and teams.
• Coach and mentor team members across all levels within assigned outlets.

1. Performance Monitoring and Improvement:

• Review Daily Business Reports of assigned outlets, identifying problems and suggesting improvement measures to optimize performance.
• Ensure adherence to daily and monthly operational tasks, including sales deposits, inventory ordering, and administrative submissions.

Outlet Operational Leadership:

1. Efficient Operations:

• Direct efficient and accurate product preparation for prompt customer delivery, maintaining service speed guidelines.
• Evaluate existing business procedures and recommend improvements for enhanced efficiency.

1. Promotions and Maintenance:

• Ensure effective execution of sales promotions by Kiosk Managers, coordinating ongoing maintenance with HQ Corporate office for business continuity.

1. Feedback and Continuous Improvement:

• Review customer feedback and incident reports, ensuring necessary actions are taken and facilitating After-Action Reviews (AARs) for improvement.

Compliance and Safety:

1. Food and Workplace Safety:

• Ensure scheduled food audits and compliance with standard operating procedures, SFA guidelines, and adherence to FIFO principles for food products.
• Communicate and enforce safe work procedures and safety rules across all team levels, implementing risk control measures as needed.

Manpower Management:

1. Staffing and HR Oversight:

• Review weekly schedules for adequate staffing levels and coverage, managing manpower costs effectively within assigned outlets.
• Handle employees’ concerns, conflicts, and attrition, maintaining accuracy in monthly timesheet submissions and facilitating hiring for succession planning.

1. Performance Management and Accountability:

• Set challenging goals for self and team members, providing timely performance feedback, ensuring accountability, and enforcing HR policies, security, and safety procedures.

WHY JOIN US?

• Annual Performance Bonus (Up to 2 months’ Salary)
• Guaranteed Annual Increment
• Structured and Rapid Career Progression for High Performers
• 100% sponsorship of Private Conversation Language lessons (English)
• Dedicated Training and Onboarding program
• Up to 100% Study Grants Sponsorship
• Medical and Leave benefits.
• Employee Perks and Discounts
• Nutritious staff meals
• 0% Interest loans (Up to 10x of basic salary) *

* Quantum is based on individual performance and depending on each case

The Duty Manager assists the Rooms Division Director/ Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction during the assigned shift. This role efficiently coordinates the day-to-day operation of the front desk and concierge, providing leadership at the frontline level.

What will I be doing?

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
• Drive departmental objectives for self and team, and work together to achieve the goal accordingly.
• To train, supervise, evaluate, counsel, and administer disciplinary for Front Office team members.
• Monitor lobby traffic and assign team members as required.
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
• Analyze data and make decisions based on daily and weekly forecasts of expected arrivals and departures.
• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment.
• Lead and motivate team members by leading by example and employing competent and consistent management practices.
• Take responsibility of the hotel as the Senior/Duty Manager in the absence of the Rooms Division Director/ Front Office Manager.
• Performs night shift duties acting as the Night Manager when he/ she is not on duty.
• Attend training where and when required.
• Act as a coach and mentor to team members, conduct on the job training, reinforcing standards and expectations and motivating team members to strive for established targets.
• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
• Create a warm and welcoming arrival for guests, ensuring that they feel “at-home” upon arrival.
• Check-in guests in accordance to their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and follow-up to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensure that guests’ profiles and information are input into the OnQ system in a timely and accurate way.
• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International.
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Ensure communication, coordination and cooperation between the Front Desk and other departments, specifically Business Development, Housekeeping, F&B and Finance Department.
• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.
• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
• Ensure that the Rooms Division Director/ Front Office Manager is kept aware and up to date of operational issues.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the checklists, trace reports, high balance checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon.
• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties.
• Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.
• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third-party payments for rooms, meetings, F&B and other.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Manage costs effectively by minimizing and controlling expenses.
• Manage and approve allowances, refunds and discounts where applicable.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
• Strong interpersonal skills to provide overall guest satisfaction.
• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Thorough organization and supervisory skills.
• Proficient in accomplishing tasks.
• Able to work under pressure and deal with stressful situations during busy periods.
• Knowledge on hotel operating system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

WHO ARE WE?

Headquartered in Singapore, Stuff’d is a fresh casual, halal-certified Mexican-Turkish concept founded in 2014. First to merge Al Pastor-styled burrito with Western-styled spit-grilled kebabs, Stuff’d has dominated both categories respectively and expanded to Singapore's largest Mexican-Turkish fresh casual chain. Today, with close to 40 outlets in Singapore, Stuff’d is committed to creating tasty, nutritious, great value, and freshly prepared meals while bringing positivity to the communities we serve.

Stuff’d has expanded beyond our shores with close to 10 franchised stores in Malaysia; the flagship franchised store opened in the Philippines in December 2023. We actively seek to increase our regional footprints throughout the Asia Pacific region.

WHO ARE WE LOOKING FOR?

The Outlet Manager is pivotal in ensuring the outlet's daily operational and financial excellence by providing exemplary leadership and decision-making and upholding Stuff’d operational standards while focusing on customer satisfaction, profitability, and compliance.

YOUR RESPONSIBILITIES

Outlet Operational Excellence:

1. Operational Standards and Customer Experience:

• Uphold the highest safety, cleanliness, quality, and efficiency levels, ensuring adherence to Stuff’d hospitality standards in all interactions.
• Oversee timely inventory requisitions and receiving procedures and optimize strategies to minimize waste production.

2. Team Leadership and Implementation:

• Lead the team in implementing changes to enhance outlet performance and customer experience, ensuring staff readiness to manage crises effectively.
• Ensure the outlet's functionality and equipment are maintained optimally.

3. Customer Engagement and Communication:

• Manage customer experiences across various platforms, encouraging and facilitating social media reviews and ratings.
• Establish and maintain positive relationships with internal and external stakeholders, ensuring effective and timely communications.

4. Reporting and Feedback:

• Provide comprehensive and timely feedback to the Area Manager regarding outlet activities, achievements, challenges, and recommendations for improvement.

Safety Compliance and Manpower Management:

1. Compliance and Risk Control:

• Conduct scheduled food audits accurately, ensuring compliance with operational, safety, and hygiene regulations.
• Enforce adherence to First-In-First-Out and First-Expiry-First-Out guidelines for food and ingredient usage and sales.
• Communicate and ensure team members follow safe work procedures, maintaining compliance with SFA guidelines and Stuff’d SOPs for food safety.

2. Resource Planning and Team Management:

• Forecast resource and manpower needs, planning weekly schedules based on business requirements.
• Manage staff grievances, conflicts, and disciplinary actions, escalating when necessary to the Area Manager/HR.
• Conduct on-site orientations covering safety, hygiene, and comprehensive on-the-job training for new employees.

3. Leadership and Performance Management:

• Lead, motivate, and train team members, fostering morale and facilitating succession planning.
• Set goals, provide timely performance feedback, and ensure accountability for each team member, motivating them to achieve targets.

WHY JOIN US?

• Monthly performance incentives for full-time service crew
• Annual Performance Bonus (Up to 2 months’ Salary)
• Guaranteed Annual Increment
• Nutritious staff meals
• Grooming allowance
• 100% sponsorship of Private Conversation Language lessons (English)
• Structured and Rapid Career Progression for High Performers
• Dedicated Training and Onboarding program
• Up to 100% Study Grants Sponsorship
• Medical and Leave benefits.
• Employee Perks and Discounts
• 0% Interest loans (Up to 10x of basic salary) *

* Quantum is based on individual performance and depending on each case