Total 10 service operations manager job vacancies in Others category in nea hq environment building

[What you will be working on]

You will be reporting to the Team Lead, Workplace Innovation Team. In this role, you will be part of the team to identify and drive initiatives that align with SportSG’s workplace transformation strategy. This may involve work in the areas of process innovation, change management, organisational development and culture building.

In this role, you will,

• Identify areas of alignment and misalignment between an organisation’s strategies and its current and desired culture

• Manage internal communications to drive engagement and support organization transformation changes.

• Identify process improvement opportunities that align with SportSG’s Transformation approach.  Lead key process improvement projects, as identified in TO’s workplan,

• Design a plan to effectively support the acceptance and adoption of medium-scale change and transitions.

• Lead analysis to identify patterns in data, explore correlations, transformation of data to derive insights and recommendations.

[What we are looking for]

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active. In addition, an ideal candidate should possess the following:

• Background in Organisation Development or Business Process Re-engineering

• Familiar with government-wide process in Public Service Transformation (PST), Corporate and Operational functions

• Have lead transformation projects that involve multiple teams across the organization

• Project management experience

• Possess a strong desire and will for #TransformingTheWayWeWork to create an #ExcellentSportSG

• Possess a positive, generative, collaborative mindset

• Strong analytical and problem-solving skills, independent and resourceful

• Excellent communication skills and comfortable engaging with people at different levels, from operational staff to senior management

The level of offer will commensurate with applicants’ experience and track records. Successful candidates will be offered a 3-year contract in the first instance.

[What you will be working on]

• Thought leader in the areas of risk management, business continuity, ops-tech integration and use of technology and AI and apply best/good practices to NCSS.

• Lead the design, development and implementation of strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS.

• Lead in the engagement and consultation with Divs in NCSS on the continuous review strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS, to remain relevant and current.

• Lead in the conduct of communications and engagement sessions with staff on risk management, business continuity and use of technology and AI in NCSS, to build awareness and deepen ownership.

• Lead in the building and deepening of risk management, business continuity and use of technology and AI as a work culture in NCSS.

• Lead in the design and co-ordination of delivery of competency-based programmes on risk management, business continuity and use of technology and AI.

• Lead in the regular conduct of table-top exercises and simulation exercises to stretch-test the risk management and business continuity plans including After Action Review Sessions

• Lead in the briefings and engagements with Board, EXCO, SMT and staff on work related to risk management, business continuity and use of technology and AI.

[What we are looking for ]

Competencies:

1.Analytical skills

2.Communications and engagement skills

3.Regulatory knowledge

4.Leadership and influencing skills

5.Strategic thinking skills

Skills & Knowledge:

1.Risk management knowledge

2.Business continuity knowledge

3.Technology and AI knowledge

Experience:

At least 10 years of work experience, with at least 5 years in a Leadership/Managerial position with practical experience in risk management/business continuity.
 

Special Certification(s):

ISO31000 (ERM), ISO22301 (BCMS) will be an added advantage.

[What you will be working on]

The officer will be part of the team working to anchor a major wellness attraction in Singapore. Responsibilities include: 

• Work in team which drives the process for appointment of master developer for the wellness attraction. This includes concept evaluation and award.  

• To call for tender and lead the appointment of a business consultant to assess project viability.

• To be working closely with STB Legal and appointed external legal counsel on the contracts and documents needed to protect govt interest in the project.

• Serve as STB's key POC for the appointed developer (ie investor-facing OIC). 

Additionally, the officer might be involved to support other Wellness projects as they come on stream, including future editions of Wellness Festival Singapore. Responsibilities can include:

• Investment promotion of new wellness concepts for Singapore

• Facilitation of grant support to public and private stakeholders (existing or new projects)

[What we are looking for]

• Business Acumen and Business Development experience

• Project Management 

• Stakeholder Management and Relationship Building (with both public and private entities)

• Analytical Thinking and Judgment

• Problem Solving

• Strong communications and interpersonal skills

• Project and time management skills

• Possess strategic agility (e.g. to understand linkages between the event and whole-of-government economic strategies).

• At least 3 years of work experience

We are looking for a highly driven individual to be part of HSA’s Blood Resources Division- Blood bank team, where you will play a key role in supporting the National Blood Programme (NBP). In this front-facing role, the individual will work closely in a dynamic team to maintain and uphold operational efficiencies, safety and quality standards of our blood collection centres’ at the highest levels.

This role will be responsible for motivating, leading, and managing a team of officers within our blood banks. Additionally, the individual will play a strategic liaison role working closely with the Division’s management team on crucial initiatives.

A passion for service and people management is a must. This is an exciting opportunity within the healthcare community, and we’d love to hear from experienced service & management professionals! Experienced industry professionals with relevant transdisciplinary skills looking to transition into the healthcare sector are welcomed to apply.

Desired Attributes

• Driven by passion for Community Service and Civic mindedness
• A natural leader, well versed in people, process and service management strategies
• An excellent communicator and problem solver with a good sense of situational awareness
• Agile, with the ability to manage pressure well in a fast-paced environment
   

[What you will be working on]

Responsibilities:-

• Leads a team of officers across blood collection centres to plan, support and manage operations.
• Strives to maintain Donor feedback above 90%. Monitors Donors Engagement and Retention rates through feedback management.
• Reviews and synthesizes centres’ performance data, closely monitoring operational productivity and efficiency of work processes. Identifies opportunity areas for improvement.
• Oversees Asset Management, Budget Planning & Centre-level Procurement of non-clinical items for the Division
• Closely supports Facilities Management and Workplace Safety requirements of collection centres. 
• Supports Infrastructure, Human Resources, Security & Safety matters at Division level.

What you can look forward to

• Comprehensive training and extensive Learning and Development opportunities and career progression prospects.
• Competitive total package including shift allowances, bonus payouts and other staff benefits.

[What we are looking for]

Requirements

• 2 to 5 years of relevant working experience managing of operations in Healthcare, Community Services, Public/Civil Services or Hospitality settings
• Familiar with the usage of data visualization and data analytics tools, e.g. tableau
• Productivity/Agile/Project Management certifications would be advantageous
• Experienced professionals exploring a mid-career switch are welcomed to apply
• The Centre Manager/Senior Centre Manager will be rostered for duty covering morning, afternoon and weekend shifts, across a 5-day work week supporting the blood collection centres operations hours.
• Team members are not required to perform night shift.

Our Blood banks operate 6 days a week*, between 9am – 8pm* (operating days/hours vary based on location).

Visit https://giveblood.sg  to find out more.

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.

The successful appointee will be placed on a one-year contract at the first instance.

[What you will be working on]

You will be working in a fast-paced and highly volatile environment that may require you to manage multiple priorities and stakeholders at the same time. You will work with the industries in the western part of Singapore to ensure the EPMA and its Regulations are complied with, as well as be part of a team to review and enhance NEA’s concept of operations for responding to environmental pollution incidents. Your key responsibilities will include the following:

• Manage and co-ordinate a team to inspect trade and industrial premises to ensure compliance with pollution control, hazardous substances, and toxic industrial waste requirements.

• Respond to environmental pollution incidents during and after office hours.

• Attend to feedback from public pertaining to pollution matters.

• Conduct technical assessments and evaluate environmental requirements for new industrial and trade premises.

• Develop and review the concept of operations for responding to environmental pollution incidents.

• Support the procurement and equipping plan for laboratory and relevant analytical equipment.

• Prepare reports and presentations to senior management on environmental related issues.

[What we are looking for]

The job might be for you if you possess the following qualities:

• Degree in Chemical/Environmental Engineering

• Knowledgeable in principles of environmental sampling and pollution control.

• Possess strong analytical and problem-solving abilities.

• Good writing, communication and interpersonal skills.

• Proficient in Microsoft Office Excel, e.g. toggling excel, functions, coming up with creative presentations.

• Organised and able to multi-task.

• Mature, independent and resourceful.

• Preferably, possesses a Class 3 driving licence.

• Able to work on weekends and after office hours, when required.

• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

[What you will be working on]

You will:

• Be part of the team that review policies to help sustain the hawker trade.

• Plan and administer the various hawker trade programmes which includes conducting evaluations, interviews, stall visits, data analysis and handling of public enquires.

• Collaborate with stakeholders on programmes review and recommend enhancements to sustain the hawker trade.

• Plan and conduct mass briefings and engagement sessions.

[What we are looking for]

The job might be for you if:

You possess the following qualities,

• At least 3 years of working experience in programme administration and review, stakeholders engagements and customer service.

• Able to work independently to complete projects with minimal supervision.

• Excellent writing, communications, organising and engagement abilities.

• Organised and able to multi-task in a dynamic environment.

• Self-driven and always ready to strive for improvement.

• Proficient in Microsoft Office applications.

• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

The incumbent will:

• Strategise and implement organisational development interventions, which include transformation initiatives, employee engagement and wellness programme, internal communication and corporate social responsibility efforts, across the organisation.
• Implement strategies for regular employee engagement and feedback. This includes facilitating staff dialogue sessions, conducting organisational diagnosis, and designing, developing and delivering people-practices to achieve the desired organisational culture and behaviors.
• Integrate data from various employee touchpoints for a holistic view of employee engagement and to implement improvements and drive engagement.
• Develop and implement change management plans to ensure projects are well-supported and help staff adapt. Work with diverse stakeholders to execute and turn plans into reality.
• Administer the in-house Research, Innovation and Transformation Grant, and serve as a liaison officer to support and manage the governance process of research activities in accordance with the regulatory requirements and the organisation’s research policies and guidelines.
• Serve as a secretariat for the HSA Strong Partnership Workgroup and other senior management meetings.
• Be part of the in-house editorial and design team for the publication of the staff newsletter.

Job Requirements

Require someone who has a passion in building an innovative, engaged and high functioning workforce. The incumbent will need to:

• At least 4 years working experience in facilitating transformation, managing change initiatives, organisational development, research/innovation administration, employee engagement, and/or internal communication.
• Prior working knowledge in statistical/data analytics and experience in public sector would be advantageous.
• Strong verbal and written communication skills, and possess effective EQ to secure buy-in and align expectations amongst various stakeholders, including senior management.
• Self-driven with a can-do attitude, resourceful, meticulous, and able to work both independently and as a team member in a fast-paced and ambiguous environment.
• Proficient in MS Excel, Powerpoint and working knowledge in the use of publication applications like MS Publisher and Canva.

[What you will be working on]

• This role supports the end-to-end administration of Casino Taxes and Gambling Duties.

• Handle matters relating to policy and legislation on Casino Taxes and Gambling Duties.

• Responsible for assessment and compliance audit on casino operators, private clubs and Singapore Pools

• Handle enquiries across multiple contact channels (including telephone, via correspondence or through interviews)

• Stakeholder management including liaise with other government and regulatory authorities, ministries on all matters relating to casino taxes, gambling duties and other ancillary matters.

[What we are looking for]

• Bachelor’s Degree/Polytechnic Diploma (preferably in Accounting or Business Administration).

• Good knowledge of principles of accounting and taxation law.

• Preferably 2 to 5 years of practical experience in auditing. Experience in the area of internal audit and evaluating adequacy internal controls is a plus.

• Meticulous and analytical.

• Good interpersonal, verbal and written communication skills

• Resourceful and able to work independently in a team environment

[What you will be working on:]
•    Manage Product Users’ Engagement by supporting Product Managers in developing strategies and plans to engage internal and external stakeholders to launch, implement, drive adoption, awareness, and education of Products, such as NLB Mobile App, Seat Booking System, Express Borrowing Gantry, and also future Products such as Content Discovery app. 
•    Assist Product Managers to collect and collate Product data from multiple channels, e.g., web statistics, app statistics, user feedback and perform basic analysis to help Product Managers better understand the asks and needs of the users with simple insights. Work closely with other data teams to track results and translate insights into actions.
•    Assist Product Managers in managing the Product Backlog by recording new user stories and setting initial priority for them. Follow up with Product Managers to set up regular Product Backlog refinement sessions.
•    Assist Product Managers or ScrumMasters in organising agile activities and to update/ upkeep Agile tools like JIRA, etc.

[What we are looking for:]
•    At least one year of relevant working experience, preferably in a product-focused organisation. Fresh graduates with the relevant knowledge are welcomed to apply.
•    Excellent written and verbal communication skills.
•    Ability to engage stakeholders from all walks of life.
•    Knowledge of agile methodologies and processes (SCRUM, KANBAN, etc.)
•    Comfortable with data and possess basic data analytic skills (e.g., Excel, Tableau)
•    Interest in growing into Product Manager role.
•    Design skills and experience with design tools is added advantage.

Work location will be at the Marine Parade Public Library. As the library is currently closed for renovation, the current work location is at the National Library Building.

Successful applicant will be appointed on a project contract until 31 Dec 2025.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

What you will do:

• Drive and support successful business impact for strategic AIA initiatives across our divisions and teams, through impact-focused Agile delivery support, facilitation and coaching.

• Proactively help teams navigate structural, behavioural, process and delivery problems using a blend of your Lean Agile experience and domain expertise.

• Support everyone from leadership to delivery teams adopt, adapt and scale Agility as an experienced Lean-Agile transformation expert with practical and actionable guidance.

• Design, develop and deliver engaging trainings, workshops and events to both technology and business at project, team and organizational levels.

• Use data driven approach to help teams setup the right metrics to baseline, track and measure their progress for both technical and business teams.

• Lead the local Agile community to evangelize and scale Agility across the organization through enablement, trainings, awareness and promotional activities.

What you should have:

• Influencing and relationship building skills at all levels from delivery teams to senior leadership.

• Communication and presentation skills, able to articulate ideas and concepts into easy to digest information.

• Good commercial acumen, able to articulate and make decisions around business impact.

• Excellent skills in delivering training and coaching both virtually and face to face.

• Comfortable with ambiguity and able to help others navigate uncertainty.

Who you are:

• You are a self-starter, with the ability to ideate, plan, and execute Agile related initiatives to support new ways of working

• You have the battle scars of Agile Delivery or Agile Transformation from your previous experiences and can be credible when guiding or coaching others to help solve business problems.

• You have deep experience in coaching teams within a digital and innovation environment, through the adoption of agile practices and by driving or supporting agile transformation programs in large organizations.

• You are passionate about agile, innovation and change and are excited to promote and embed them across the organization.

• You are courageous and comfortable coaching and challenging teams and senior leaders.

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.