Total 28,189 service operations manager job vacancies in Others category in Singapore

Roles & Responsibilities

• Manage project plans and schedules, ensuring effective allocation of resources for timely project execution.
• Coordinate with clients to understand project requirements, timelines, and specifications.
• Oversee the installation and removal of hoardings, ensuring adherence to safety guidelines and quality standards.
• Manage a team of general workers and subcontractors, providing guidance and supervision to ensure efficient workflow.
• Conduct regular inspections of hoardings to ensure proper maintenance and repair, addressing any issues promptly.
• Monitor project progress and identify potential risks or delays, implementing appropriate mitigation strategies.
• Coordinate with building managements and obtain necessary permits and approvals for hoarding installations.
• Maintain accurate project documentation, including contracts, permits, and variation orders.
• Identify areas for process improvement and implement strategies to enhance operational efficiency.
• Ensure compliance with health and safety regulations, promoting a safe working environment for employees and subcontractors.
• Any other duties as assigned by management.

Requirements

• Min NITEC/Diploma/Degree in engineering related fields
• At least 4 year of work experience in the construction industry.
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.

Job Description

• Industry/ Organization Type: Accounting Firm (Global)
• Position Title: Tax Manager (GST) / Tax (GST) Manager
• Working Location: Central
• Working Hours: 5 days, Monday – Friday (8:45 AM – 5:30 PM)
• Salary Package: Basic up to $ 9,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Advise clients on the GST implications of their business operations and transactions in various industries, including financial industry
• Assist clients with the applications for GST registration, exemption and various GST schemes
• Review and e-file the clients’ GST returns
• Conducting GST health check reviews, GST due diligence reviews, Assisted Self Help Kit (ASK) reviews, Assisted Compliance Assurance Programme (ACAP) reviews
• Assist clients in managing IRAS GST audits/investigations
• Assist clients in seeking GST rulings from IRAS
• Supporting the partners in developing the GST practice and be involved in any other ad-hoc projects and related tasks as and when required by the Partners

APPLY NOW!!!

• Bachelor of Accountancy, Finance, or relevant discipline, preferably with a professional qualification as recognised by SCTP
• Minimum 6 years of Singapore GST experience, preferably from a professional services firm/accounting firm
• Must be familiar with Singapore Tax laws and guideline
• Possessing an accreditation by SCTP will be an advantage, e.g. Accredited Tax Practitioner (ATP) (GST) or Accredited Tax Advisor (GST)

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65013 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Nexus is seeking a passionate and driven programmatic expert to join our regional Addressable Media Excellence (AME) team – the driving force behind all Nexus Media Solutions and Programmatic Practice activity in APAC.

In this exciting role, you'll be at the forefront of programmatic innovation, collaborating closely with Client Growth, Solutions Science, and the wider Programmatic Practice team to deliver exceptional results for our clients.

This isn't just another job – it's a chance to:

• Be the APAC AI expert: Empower our markets with expertise on our cutting-edge AI-powered platform (i.e. GroupM Copilot and Create) unlocking new possibilities and driving adoption.
• Elevate programmatic performance across the region: Share your knowledge and best practices to elevate programmatic strategies and campaign performance across diverse APAC markets.
• Drive strategic advancements: Collaborate with internal teams and vendors to pioneer innovative solutions, optimize campaigns, and streamline operational efficiency.
• Become a trusted voice in the industry: Develop insightful documentation and training materials, sharing your programmatic expertise and shaping best practices.
• Thrive in a collaborative environment: Partner with client growth and cross-functional teams to craft compelling narratives, build winning solutions, and ensure client success.
• Turn data into a competitive advantage: Leverage data-driven insights to inform campaign strategies, optimize targeting and creatives, and deliver exceptional results across all channels.

Reporting of the role

This role reports to the Director, Programmatic Trading – AME.

3 best things about the job:

• It’s a great work environment - You will collaborate with a group of quick witted, diverse and extremely dedicated colleagues who are all passionate about programmatic and making advertising welcome.
• Opinions and ideas are highly encouraged, and everyone has a voice at Nexus. Ambition is expected and passion is admired. We are always open to new ways of thinking from everyone, especially those that will contribute to the overall success of Nexus.
• It is never static. You are empowered to create your own balance and be proactive. There is always something new to learn, new challenges to overcome, and new technology to embrace everyday.

Measures of success –

In three months:

• Gain an in depth understanding of the programmatic landscape
• Undergo Nexus Induction trainings on the various Nexus platforms and tools to have a full understanding of how Nexus operates
• Certified on key platforms and technology Nexus programmatic practitioners utilise
• Up to speed with the various DSPs beta offerings and formulating test and learn initiatives with local markets
• Understand GroupM programmatic operational excellence guidelines, including campaign governance, brand-safety best practices and supply path optimization etc.
• Understand Nexus Media Solution commercial model, unique value propositions, and solution offering packages.
• Gain rapport with local markets and agency key account stakeholders.

In six months:

• Independently work on subject matter topics/ initiatives assigned to provide Trading POV and work towards milestones defined
• Build a deep familiarity with our clients’ businesses, strategies, and media-buying goals
• Work closely with regional Client Growth Team on key clients on
  • Strategies for performance and efficiency
  • Digital process audit guidance (where applicable)
  • Provide governance on Brand Safety Adoption in markets and campaigns
• Support local markets and promote AI usage
• Continue to refine gaps/processes/tools to improve campaign performance and efficiency
• Be the subject matter expert on any technical operational questions related to new products launching from local markets

In twelve months:

• Be an integral part of the team and add value in all aspects assigned
• Be confident to hold training sessions where applicable
• Be knowledgeable to run omni channel campaigns
• Be a trusted advisor to both regional and local markets on Trading queries
• Be motivated to always Test and Learn, share and seek different optimization tactics and knowledge share with the wider trading team

Strategic Responsibilities -

AI Expertise:

• Be the APAC Copilot expert: Provide expertise, training, and support for our AI-powered platform, driving adoption and identifying new use cases.
• Champion AI innovation: Lead test-and-learn initiatives of AI offerings in the marketplace, monitor performance, draw insights and make recommendations, and stay abreast of industry trends to unlock new opportunities.

Programmatic Practice & Addressable Media Excellence:

• Elevate programmatic performance: Serve as a regional expert, providing guidance, best practices, and technical troubleshooting to assigned markets.
• Standardize programmatic execution for client success: Co-develop GroupM POVs with global taskforces to design and set GroupM programmatic standards to build a strong foundation for the client’s success.
• Governing key clients’ campaign activation: Determine the best efficient way for Digital Process Audit framework to rollout and be maintained by local markets
• Drive strategic advancements: Collaborate with internal teams and vendors to develop key clients' programmatic maturity frameworks to identity growth opportunity and improve client’s investment return.

Solutions Building

• Develop client-centric solutions: Collaborate with Client Growth and Solutions Science team to build solutions, develop compelling go to market narratives, create operational process & guidelines and ensure client satisfaction.

Cross-Channel Campaign Management & Optimization:

• Deliver exceptional campaign results: Plan, execute, and optimize impactful programmatic campaigns across all channels, exceeding client KPIs and maximizing ROI.
• Turn data into insights: Leverage data-driven insights to inform campaign strategies, optimize targeting and creatives, and continuously improve performance.

What you will need:

• 5-6 years professional experience with digital marketing agency, ad network or other digital media company
• Ability to execute programmatic campaigns with experience including DSPs/SSPs, RTB, ad exchanges, DMPs, audience targeting
• Applied knowledge of 3rd party ad serving, website tracking and associated technologies
• Experience managing digital ad campaigns, - display, video, mobile or paid search from implementation, optimisation to reporting
• Knowledge and passion for digital marketing and Machine Learning: digital display, digital branding, digital direct response, SEM, video & mobile
• Bachelors degree in any of these disciplines are welcome
  • Computer Science/ Information Technology
  • Statistics, business analytics, or related quantitative program
  • Marketing, Mass Communications, Arts
• Result-oriented with strong communication and analytical skills
• Ability to work both independently and under supervision once objectives have been set
• Ability to work within a fast-paced and multi cultural team environment
• Good command in written and spoken English
• Proficiency in Microsoft Excel and PowerPoint
• Must be able to work in a fast-paced environment - harvest vast amounts of information, news, data, and research and distill the most important/relevant information for your agency team and their clients.

What you’ll bring:

• Your curiosity
• Your passion for media
• Self Initiative
• Adaptability
• Attention to details
• An open mind

About GroupM

GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm

About Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means that aside from the local clients and media owners, we also have a high proportion of multi-national clients and media owners.

As the largest media investment management company in Singapore with over 41% market share (Recma) and over 650 employees, GroupM Singapore is the premiere organisation to join and develop a career in.

GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential

Objectives:

Responsible for support in creation and implementation of strategic plans to enhance store performance.

Responsibilities:

Customer Experience:

• Formulate and implement customer loyalty and retention strategies based on data from customer data analysis

Planning & Implementation:

• Develop and refine strategic directions, goals, as well as business targets
• Develop strategic plans to enter organisation's identified markets based on assessed costs, benefits and risks involved
• Develop organisational strategies and policies by analysing the impact of internal and external influencing factors and seeking consultation from relevant stakeholders

Market & Competitor Analysis:

• Conduct regular market research to understand industry trends and competitor strategies
• Assist in other ad-hoc duties as assigned by Manager

Store Operations:

• On-site training and hands-on at retail stores and oversee business practices for effective strategy development
• Occasionally work in-store for strategy implementation or adhoc duties to support execution of retail initiatives

Job Specifications:

• 2-5 years of working experience in retail strategy or retail management
• Knowledge in data analysis and strategic planning
• Strategic thinking and problem solving skills
• Proficient in English and Japanese languages
• Able to work independently and meet the deadlines

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

Job Highlights

• 5-day work week
• Career growth opportunities
• Dynamic team

Job duties & responsibility

• To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
• Supervise and delegate the daily shift activities of the department
• Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
• Comply with all policies, procedures and standards of the property
• Conduct shift briefings
• Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
• Handle all duties as assigned by the FOM/AFOM
• To provide guests with accurate Hotel and Tourism information
• Attend to all room sales and room reservation queries and requests
• Create and update reservation records in accordance with booking confirmation
• Managing daily payment transactions

Job Requirements

• Minimum 2 years of relevant experience
• Knowledge of handling PMS and payment systems
• Excellent communication and interpersonal skills
• Proactive team player
• Customer oriented & positive working attitude
• Strong analytical problem-solving skills
• Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Position: Senior Manager, Communications

You will collaborate with the industry leaders, stakeholders to drive innovation and growth in the vibrant digital economy.

• Lead the research, development and deployment of advanced communication technologies, including next-gen Cellular Network, IoT and next-gen networking solutions.
• Establish and maintain strategic partnerships with industry leaders, academic institutions, and other stakeholders to drive innovation and growth
• Work closely with customers to understand their needs and provide tailored solutions that meet their requirements
• Ensure all communication technologies and solutions comply with industry standards and regulatory requirements.

Requirements

• Strong knowledge in Cellular Network, IoT and next-gen networking solutions (including network waveform and management).
• Deep understanding of Telecommunicaiton/ Communication protocols, waveform design and experience with Software Defined Radio platforms.
• Good knowledge of IMDA Regulations, Guidelines and Act.
• Having good contacts in the Telecommunication industries/ IMDA.
• Strong leadership and Relationship building skills.
• 10 years of experience in the Telecommunication/ Communications industry.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Responsibilities

Operations & Maintenance

· Drive a strong operations team to secure the efficiency, adherence, continuity, compliance, and follow up on processes

· Lead the team in day-to-day operation to achieve operational goals

· Manage shift resources (manpower, machine, and materials) to meet production needs

· Manage employee relations and escalate issues when appropriate (Decision Making)

· Work with supervisors to identify and build relevant skillset and capabilities within the team

· Develop a training plan for the team including induction, on-the-job training, and certification

· Develop, support, and coach the team by giving timely and constructive feedback and empowering employees to take on higher/ more responsibilities (employee engagement)

· Preparing and reviewing performance data to monitor and measure the team’s productivity and effectiveness

· Improving processes and efficiencies in the team

· Managing the professional development of your team members, and executing strategies to retain top talent

· Verify that recommended repair works for equipment and system failures are implemented

· Review recommended repair works and solutions to address equipment and system failures

· Lead root cause analysis of equipment and system failures and malfunctions, and develop reports

· Review testing, maintenance, and repair records to evaluate the impact of trends, and potential malfunctions and solutions

· Review housekeeping procedures and standards to ensure adherence to required quality standards

· Collaborate with internal stakeholders on operations

· Evaluate the feasibility of identified resourcing requirements to achieve an operational state in accordance with organizational standards

· Review operational plans and Standard Operating Procedures (SOPs) for equipment and systems

· Review methods of application for emerging technologies to improve performance monitoring and process troubleshooting

· Lead root cause analysis of equipment and system underperformance, and develop reports

· Drive departmental plans to ensure compliance with the organizational Workplace Safety and Health (WSH) policies

· Review contractor and vendor compliance with the organization’s WSH standards and practices

· Ensure proper closure of WSH accident and incident investigations and their notification to relevant authorities

· Ensure implementation of sustainable engineering procedures and guidelines

· Acquire and allocate resources to support business operations

· Develop risk management plans and risk controls in alignment with the organization’s risk management framework

· Analyse viability of proposed continuous improvement initiatives and drive change management

· Ensure discipline, safety, and procedural compliance by all team members

· Develop maintenance plans and schedules for inspection, testing, repair, and predictive maintenance of equipment and systems

Projects

· Act as the single contact point of project management of internal operational, strategic, and transformation projects

· Manage the delivery of internal project outcomes through its full lifecycle, ensuring the project is on track with respect to key measurement matrices such as cost, quality, and timelines

· Work in collaboration across teams/business units and external vendors

· Prepare comprehensive and high-quality presentation slides and report to the management

· Prepare regular progress status reports for program committees with insights and improvement recommendations where necessary.

· Review standard processes, identify gaps for improvements, and opportunities for change

· Potential growth opportunities to be directly involved in operations for candidates have career inspiration of business functions.

Job Requirements

· Bachelor’s degree or higher in Business, Project or Programme Management, or a related field

· Knowledge of program management methodologies, frameworks, and processes with a track record of successful deliveries

· Minimum 8 years of proven track record as a Project Manager or transformations team

· Experienced in delivering complex projects within a heavily matrixed organization, demonstrating a strong ability to lead and influence

· Excellent communication and presentation skills are essential.

· Adaptable to changing priorities and conditions; highly motivated with a strong mind

· Able to work shifts, weekends, and public holidays.

The Agency for Science, Technology and Research (A*STAR) is Singapore's lead public sector agency that fosters world-class scientific research and talent to drive economic growth to transform Singapore into a vibrant knowledge-based and innovation driven economy. For more information about A*STAR, please visit: www.a-star.edu.sg

A*STAR is spearheading a series of Strategic Research & Translational Thrusts (SRTT) that harnesses its multidisciplinary expertise to undertake a focused research mission. Operating as a cross-A*STAR initiative, SRTTs are geared at delivering impact and outcomes in specific thematic areas. Led by the A*STAR Research Office (RO), SRTTs will be actively managed where the SRTT Programme Directors and research team members will be provided dedicated central support. Under the newly established Central Initiative Administration (CIA), A*STAR is recruiting a Manager/Senior Manager/Assistant Director for SRTT Programme Research Administration and Operations.

Responsibilities & Duties

• Support the overall administration, office management and operations of SRTTs, including research admin support (e.g., support Project Investigators (PI) in grant administration and reporting, ethics review, research software support, scientific advisory panel meeting logistics, etc.)
• Provide corporate and business service support to SRTTs, working with Corporate Group (CG) and Space, Infrastructure and Admin (SpIA) Partners and Research Institute (RI) admin teams.
• Craft, review, and implement business process workflows to achieve efficiency and optimization.
• Work with the Central Initiative Directorate (CID) team to manage and track the operating budget for supporting the SRTTs; this includes costs of SRTT staff training, development and engagement, engaging experts / advisors, CG support, and other costs that may not be directly attributed to specific SRTTs.
• Work closely with RO and other relevant stakeholders to formulate, communicate, and implement administrative policies and procedures, adhering to relevant A*STAR policies and guidelines.
• Onboard new staff and students, including visiting scientists/professors.
• Plan and prioritize to cater to the different needs of SRTTs.

Requirements:

• Preferably possess a BSc or BA in a scientific discipline.
• Minimum 3-5 years of experience in research administration and operations preferred.
• Strong analytical and system thinking abilities, and good project management skills.
• Good communication and presentation skills (both written and oral).
• Ability to build relationship and work across different functions and departments.
• Proficiency in data analytics is a bonus.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Senior Performance Manager, Programmatic to join us.

Reporting of the role:

This role reports to the Head of Programmatic

3 best things about the job:

1. Working in one of the most digitally advanced and forward thinking media agency that is globally connected
2. Regular on job training that will be provided to ensure your success in your role
3. An opportunity to work with and learn from highly experienced, action-oriented media practitioners

Measures of success-

In three months:

• Strong understanding of client business
• Build professional relationship with external vendors and lead performance-driven strategies with the clients
• A keen understanding of the various platforms and systems which power digital media in the region
• Work closely with the Hubs, Local and Global team search team to optimize overall campaign performance
• Established great working relations with senior Clients and our Client leads
• Understood key accounts and provided a POV on how to further develop them

In six months:

• Achieve target KPIs across key clients and accounts
• Up skill Performance of executives in the regional team
• Up skill planners in the local team
• Be on top of all the betas and innovations in the digital space and be able to articulate and share with internal and external stakeholders and how it could be relevant and useful to them
• Be able to quantify strategic directions for the brands

In 12 months:

• Be comfortable in developing proposals and preparing programmatic strategies in line with the overall brand objectives
• Be able to lead and provide strategic insights on Programmatic matters to the teams you work with
• Be confident in taking part in strategic meetings and support the overall digital strategy with Programmatic strategic inputs

Responsibilities of the role:

• Working with large regional budgets, lead the programmatic media strategy, planning and buying for client
• Manage a team of traders to ensure quality of media plans, campaigns are setup correctly, optimized efficiently and that deliveries are met or exceeded
• Work collaboratively with the account teams to evaluate client needs with regards to their integrated advertising objectives and goals, and to coordinate successful delivery of campaigns.
• Drive and champion programmatic media by closely working with the account team and clients through education, best practices, case studies.
• Become main point of contact and trusted advisor for regional client on all Programmatic matters.
• Ensure that the account teams and clients are up-to-date on innovations and new technologies by maintaining close relationships with all vendors (DSPs, SSPs, Exchanges, Ad Networks, Data Providers, etc)
• Contribute to evaluation of new platforms and vendor offerings through regular meetings with vendors, maintaining a record of offerings and testing of new technologies and supply sources
• Develop smooth and efficient operational processes for programmatic planning and buying across your internal team and local Mindshare markets
• Build and present strategic and/or technical documentation to teams as well as clients

What You Need:

• 6+ years of experience in media agencies working in digital role with 3+ years of programmatic experience, or ad tech company working on ad operations and campaign management
• Hands-on experience in setting up and optimizing campaigns using DSPs is preferred (The Trade Desk, DBM, Appnexus, etc.), or Adwords, proprietary Ad Network tools and other advertising self-serve tools
• Hands-on experience in ad servers (DCM), working knowledge of site analytics tools and tag managers
• Advanced Microsoft Excel and Powerpoint skills
• Client facing attitude and great communication skills, experience in managing senior clients
• Efficient worker with good time management skills; ability to work on multiple projects and campaigns while meeting deadlines
• Curious about the whole programmatic media ecosystem and excited about programmatic media as the future of media planning and buying

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Brief Description

GroupM is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager, SEO to join us. In this role, you will be responsible for driving SEO for GroupM's key regional clients.

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

Overview of job

GroupM is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for an SEO Assoc. Manager to join us. In this role, you will be responsible for driving SEO for GroupM's key regional clients.

Reporting of the role

This role reports to: Head of SEO

3 best things about the job:

1. You will get to work with one of our high-profile clients, where a small change can make a big difference
2. As part of a high-performance team, who have years of experience in successfully delivering SEO, you have the opportunity to further increase your knowledge while also being a key player in how we continue to grow.
3. We are in a period of strong growth, which means that there is support for development of new products and services. If you have an entrepreneurial spirit, now is the time to get on board.

In this role, your goals will be:
In three months:

• Become familiar with organizational processes
• Take ownership of existing SEO projects
• Build relationships with key stakeholders within the Agencies

In six months:

• Deliver growth and establish Agency target revenue.
• Refine and further develop Analytics and SEM propositions to compliment Agency offerings
• Train team on delivery

In 12 months:

• Retention and growth of Agency SEO business and revenue target.
• Development of client training/workshop proposition to include: creds, sales collateral and training materials.

What your day job looks like at GroupM:

The appointee will be responsible for the effective delivery of client SEO services either directly, or by contributing to projects managed by other team members. There may also be communication with other GroupM offices and external vendors.

Agency Partner:

• To ensure delivery of existing business and maintain quality and satisfaction.
• To identify and build relationships with key stakeholders within the agencies.
• To be an evangelist for complete SEO offering within the Agencies and to increase staff competencies for effective delivery.

Specialist Area:

• To be a knowledge owner for Analytics and actively develop and share this knowledge with the team as well as provide / lead delivery.
• To support the further development of Analytics as a discrete offering by the team to support existing agency content offerings.

Sales & Operations

• Refine sales proposition and supporting processes for delivery.
• Retain clients and identify within your current portfolio upsell and cross-sell opportunities.
• Work with the Director, SEO to create sales proposals and support RFPs with tangible data references, where appropriate.

What you’ll bring:

• Candidates with a minimum of 3 yrs. of core SEO experience
• Actively pursues excellence while driving for efficiency
• Constantly seeks to learn more, primarily in order to do more
• Sees the big picture, yet pays attention to detail and takes pride in accuracy
• Plays well with others in a collaborative environment, and can still be responsible for your own work output, forging ahead when the situation demands a hands-on approach
• Keen to deliver to a set timeline and manage priorities accordingly.
• Client Account Management and Project Management
• Content Creation & Optimisation
• Web Analytics (installation/configuration/analysis) esp. G.A.

Any kind of expertise in any of the following areas would be preferable:

• Conversion Optimisation (CRO/LPO)
• Exhibit advanced grasp on JavaScript, CSS and HTML put together and their impact on page performance and content delivery.
• Adapt with API use and curious about data.
• Well-experienced with Omniture/Google Analytics set-up and configuration.
• Experience with use of Python

More about GroupM Nexus

GroupM makes advertising work better for people.

GroupM Nexus comprise world-leading addressable specialists who provide media activation services and proprietary solutions that limit risks and guarantee outcomes.

Underpinned by our digital media philosophy – everything that can be addressable, should be, as long as it translates into value for our clients – GroupM Nexus offer addressable solutions across Search, Social, Programmatic, Ad Ops, and eCommerce.

As the largest media investment company in the world, we are agency partners to 1 out of 2 Top 100 global brands, representing more than $50 billion in media spend globally.

More about GroupM

GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• · Developing goals for the development team and business growth and ensuring they are met.
• · Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Overview

Do you want to lead marketing and commercial plans for one of our billion-dollar brands? The Senior Brand Manager identifies business opportunities and works with the multi-functional team to build cohesive commercial plans! You are expected to lead and collaborate with different subject matter experts to deliver end-to-end plans for the region via qualifying communication ideas, adjusting portfolio pricing and identifying shopping barriers and opportunities.

Your Team

You and other Brand Managers (each handling a brand/category) will report to the Brand Director for the Category or Business Unit. You will work extensively with colleagues from Consumer Market Knowledge, Sales, Communications, Finance etc.

What Success Looks Like

• Demonstrate positive relationship building skills in initial engagements with multi-functional teams
• Deliver Scorecard Business Targets, in line with the goals of the Business Unit
• Deliver Category growth, market penetration and gaining of New Users via Products Innovation Design
• Successful Design and Deployment of Marketing Toolkits for the Brand

Responsibilities of the role

• Identify consumers’ needs and wants for P&G’s products, and provide inputs to Research & Development and technical team to design the right package and formula to win with local consumers
• Lead consumer researches to develop qualified brand concept, benefit and claims that addresses consumers’ unmet needs
• Communicate with local market partners, stakeholders and suppliers to drive P&G business initiatives
• Lead creative agencies to develop communication ideas and execute TV copy production designed/customized for the cultural nuances of local consumers
• Develop initiatives fit-for-use toolkits (including copy, prints, digital i-banners, social & eCommerce contents, sampling trial toolkits, in-store activation and demos, etc.)
• Coordinate with R&D, Consumer Research teams to qualify the product and package through various tests.
• Craft promotion/pricing strategy and customer/distributor trade terms with the local trade team
• Work with technical team to find the best solution of supply chain to manage the product cost within affordable level

Qualifications

• A college degree (Bachelor’s or Master’s is fine, preferably with some business focus)
• This is a junior level management role with 3-5 years of brand management, consulting or consumer journey design experience or similar required
• Excellent forward-thinking, strategic and courageous leadership skills
• Strengths with strategic and analytical thinking
• An ability to drive innovation and brand growth
• Strong ability to communicate and team capabilities

· Work on ERP harmonization and migration to the latest S4 HANA.

· Hands-on experience with trouble shooting data replication issues between SuccessFactors to S/4 HANA or ECC.

· Ensuring data harmonization and synchronization between systems.

· Drive discussions with users to align on requirements and suggest design improvements.

· Prepare project plans including migration risk, milestones, quality and business sign-off details.

· Conduct end user training and support.

· Documentation and development of user guide.

· Analyze and troubleshoot on S4 HANA related Payroll, Time & Attendance / Overtime Management system.

· Manage the role base security and governance of SuccessFactors.

Requirements

· At least 5 years of experience in managing HRIS on ECC or S/4 HANA and integration between SuccessFactors and S/4 HANA or ECC.

· Hands-on experience in migration, design and configuration with at least 3 S4 HANA/ECC HCM implementation experience cycles – Personnel & Organization Management, Singapore Payroll, Time & Attendance / Overtime Management.

· Strong understanding of implementation strategy and integration approaches including SAP Integration Suite

· Good project management and delivery skills

· Good communication and stakeholder management skills

· Ability to analyze and propose solutions to business requirements & issues

· Experience in data analytics and/or visualization (e.g. using SAP Analytics Cloud, Stories, Tableau, Microsoft Power BI etc.) will be added advantages.

· Familiar with S/4 HANA LSMW, ABAP, PFCG.

· Know how in SuccessFactors will be an added advantage.

Roles & Responsibilities

Responsibilities for Massage Therapist
Evaluate clients' soft tissue condition, joint quality and function, muscle strength, and range of motion
Develop and propose client treatment plans that specify which types of massage are to be used
Consult with clients about their medical histories and any problems with stress and/or pain in order to determine whether massage would be helpful
Massage and knead the muscles and soft tissues of the human body in order to provide treatment for medical conditions, injuries or wellness maintenance
Prepare and blend oils, and apply the blends to clients' skin
Discuss with other health care professionals such as physiotherapists, chiropractors, physicians, and psychologists in order to develop treatment plans for clients
Maintain detailed and accurate treatment records of clients
Attend and participate in meetings and training sessions

Qualifications for Massage Therapist
Experience working in a spa or therapy center environment preferred at least
3 years' experience as a professional massage therapist
Proficient knowledge of reflexology, Swedish, prenatal, hot stone, trigger point, sports, and deep tissue massage
Excellent communication skills, both verbal and written
Exceptional computer skills
Great interpersonal skills
Dexterous and able to stand for extended periods
Ability to keep a well-groomed, professional appearance
Ability to perform massages on diverse clients

• Responsible for the day-to-day operations of both routine and cyclical maintenance
• Regulate and control the collection of charges and fees, use of common properties
• Ensure essential maintenance services and lift rescue operations are carried out by EMSU
• Review and evaluate past and present policies, practices and activities so as to plan and forecast new directions and developments in assigned areas of duties/ responsibilities
• Prepare and review specifications and contracts documents for tender
• Conduct regular performance review with term contractors
• Ensure that Senior/ Property Officers carry out their work using the estate inspection system
• Undertake project feasibility studies, recommend and implement approved estate improvement projects and CIPC submissions
• Responsible for the planning and implementation of Town Council’s publicity, public relations and community development campaigns to enhance the Town environment
• Establish good rapport and working relationships with councillors, residents, grassroots organisations, Community Development Council, other relevant government authorities and statutory boards in order to enhance the reputation and effectiveness of the Town Council
• Evaluate requests from grassroots organisations and leaders and residents in the provision of amenities, facilities or improvements works
• Maintain close liaison with community leaders, grassroots organisations and other authorities so as to obtain various feedback and to monitor works-in-progress undertaken by HDB, e.g. Ad-hoc Upgrading programme
• Enforce council by-laws and / or on delegated powers to the council
• Represent Town Council for MUP, HUP, LUP, IUP plus & TC-LUP etc
• Recommend and implement various upgrading programmes as well as monitor the progress and control the budget of these programmes
• Ensure S/POs conduct horticulture maintenance inspections with reports to S/HOs
• Review landscape design plans prepared by S/HOs and Consultants and assist S/HOs to obtain feedback from grassroots on choice of plants
• Oversee S/HOs in the preparation of tree planting day and other events that require landscaping works or flowers decorations to be provided
• Provide secretarial support as Secretary/Assistant Secretary to TC Standing Committee

Requirements:

• Degree in Building Services / Facilities Management / Real Estate Business or other building related degree
• Preferably 8 years’ experience in township management

https://originmattress.com.sg/

With our very unique operating structure, the Digital Brand Manager remains the most over-applied position in Singapore’s digital marketing job market. It is favoured over most other jobs for the enormous potential that the position offers, both personally and financially.

The Digital Brand Manager position is the first of its kind in Singapore, where you will be exposed to business principles integrated with digital marketing skills alongside the founders.

This is a unique opportunity for a Digital Brand Manager to be a trailblazer in Singapore’s digital marketing landscape. Candidates with a passion for innovation and a proven track record of pioneering strategies will be given preference.

What we are looking for:

We’re on the lookout for a creative professional who not only possesses an impeccable design aesthetic but also understands market psychology. Your role will be instrumental in shaping and executing our digital brand strategy to enhance our global online presence.

What you should expect:

We boast a safe space aka Sandbox to test your skills!

• You get to test your wildest branding ideas – you will get to spearhead and execute cutting-edge digital brand strategies, gaining hands-on experience in crafting campaigns that overthrow industry benchmarks.
• You get to test your design “taste” – Refine your design sensibilities and gain expertise in understanding market psychology
• You get to test your “business acumen” – Deepen your knowledge on Financial and ROI analytics – You will get holistic understanding of driving success in the modern business landscape and how to make a business operationally feasible.

Be part of something really really BIG

• We’re on a global expansion journey, and the remarkable eight-digit growth per brand within a year speaks volumes about our continuous exponential growth.
• Get behind the scene and work alongside the founders.

Enormous potential this position offers

Not just in terms of professional development but also in achieving financial milestones, making it a rewarding journey both personally and financially.

_____________________________________________

Job Description

• Lead the development and implementation of groundbreaking digital brand strategies.
• Harness your design aesthetic and market psychology understanding to elevate our online presence.
• Pioneer digital brand campaigns that resonate with our target audience.
• Collaborate with a talented team to integrate business principles into digital marketing initiatives.

Requirements

• Proven experience as a Digital Brand Manager with a track record of successful campaigns.
• Fluent in English with excellent communication skills.
• Strong design aesthetic and proficiency in design tools.
• Slight to excellent understanding of market psychology; ability to tailor brand messaging accordingly
• Ability to thrive in a fast-paced, innovative environment.
• Experience with Malaysia market would be valuable.

Other details

• Working Hours: Monday to Friday 10am – 6pm
• Work Arrangement: Flexible and Remote
• Interview Location: Vertex Building (UBI)
• Remuneration: Basic Salary from SGD 5k onwards

Any Questions?

• In our commitment to finding the best talents in Singapore, our hiring department can be reached over email at [email protected]

Drives store profitability by meeting or exceeding sales targets through a clear understanding of the consumer/shopper; supports the District Manager in delivery of the P&L by controlling operational expenses; manages the execution of effective and efficient store processes, with the end goal of providing a leading shopping experience.

Key competencies around Consumer Interaction, Store Processes, Retail Excellence, and Employee Engagement.

Key Responsibilities:

• Takes ownership of the overall store performance and allocates/organizes resources and processes to drive profitability in a variety of situations and market conditions
• Understands the impact of Retail KPIs and creates action plans around these to directly affect commercial outcomes
• Has a working knowledge of the store Profit and Loss statement and can make decisions to support the growth of Operating Profit
• Leads conversations with Back Office team around Category layout and the Shopping journey through an analysis of Sales vs Space
• Actively stays on top of Consumer Insights and proactively provides the feedback to the Office team to remain close to the consumer
• Leads the team’s adherence to and implementation of the House of Retail (standards and procedures)
• Key owner of the Back of House maintenance and control
• Monitors customer satisfaction and feedback to drive continuous improvement in service standards
• Optimize inventory management and enhance security in line with company guideline.
• Leads all People Discipline matters to ensure compliance to company policy
• Leads all People Development matters, specifically Performance Reviews, Talent Development, and
• Recruitment/Hiring/On-boarding
• Continuously sets a culture in pursuit of elevated retail standards through sales floor modelling
• Inspires the team through being a role model for the Company Values through daily ambassadorship

Requirement
• GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent
• Sales driven and results oriented
• Strong passion for customer service
• Relevant experience in the retail industry
• Good interpersonal and communication skills
• Energetic and motivated with a positive mindset
• Able to lead and motivate the team
• Good knowledge of MS office tools
• Able to work on rotating shift, weekends and public holidays

This position is catered for candidates who are trained in Food and Beverage segment with or without relevant experience to prepare them for Management role in managing a restaurant.

Training program in place for the incumbent:

· Building candidate’s capability from entry-level to managerial Restaurant Manager level

· Participate in planning and execution of managing a restaurant.

· Inculcate good customer service mind set as well as understanding of Company service standard and SOP.

· Manpower planning and rostering

· Assist in monthly reporting

M-I-T are to :-

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

ensure the overall management of the restaurant operations

about the job

• Growing the wealth of high net-worth individuals and providing professional services for their banking needs; including insurance and investment across the following markets ((North Asia, Malaysia, Indonesia, ROW, India market etc.)

about the manager/team

Working alongside a competent team, you will have to opportunity to grow in the banking space.

skills and experience required A degree is minimally required with 3 years of experience in the Banking & Finance Industry. Importantly, you should come with good track record in sales/current portfolio of clients.

To apply online please use the apply function (EA: 94C3609/ R21103354)

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM's regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

About The Company

We are partnering with a tier 1 bank's business banking space that helps clients unlock the potential of their business with a variety of loan options and credit facilities. As part of their continuous growth, they are looking to expand their team of business development manager.

About The Job
As a Cash RM, your job scope would include account opening for corporate clients and cross-selling of business banking products to new and existing clients.

About The Manager/team

You will be a part of a dynamic team and work alongside self-motivated team members. Structured training will be provided.

Skills And Experience Required

An ideal candidates should come with good communication and analytical skills. A diploma is minimally required and at least 2 year of experience in business banking/client acquisition.

To apply online please use the 'apply' function

(EA: 94C3609/ R21103354 )
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

The incumbent is responsible for all commercial activities, required to upkeep the business transactions and necessary for smooth execution of business.

He/she will also be responsible for commercial aspect of the projects and services for preparation of required commercial proposals and conditions.

Job responsibility

Service support Group Activities

• Responsible for all necessary activities to upkeep the business transactions, such as but not limited to providing quote, accepting PO, coordinating with procurement & logistics and payment processing ect.
• Oversee and manage commercial activities of Service Support Group, in order have seamless business transactions for supply of spares, providing services etc.
• The commercial activities include but not limited to the development of conditions of contractor for projects, be it service, or upgrade or maintenance related. Discuss with the client and related stakeholders and bring to conclusion.
• Lead commercial discussions internally with projects, legal, procurement and accounts team.
• Work with banks, insurance, logistics companies and tax consultants to understand and cater to the needs of projects.
• Communicate and build relationship with Client’s contacts, procurement team and other necessary stakeholders
• Support the preparation & review quotations, PO, contracts etc. to client and to vendors.
• Liaise with MHI Japan and other group companies to discuss the requirement, review prices, negotiate and discuss other strategies for pricing, sales terms & conditions, etc.
• Responsible for organizing management approval meetings with MHIAP & MHI-GX solutions.

Business Development Activities

• Responsible to work on business promotions, preparing promotional programs, materials and visits to clients for business promotion.
• Take part in business development activities such as organizing the sales call, preparing service menu, discussing with clients and follow up.
• Discussing with MHI-GX solutions for new business activities, new service menus and get necessary approvals.
• Responsible for commercial issues for after sales and project including but not limited to collection of bill, invoicing, contract negotiation, preparation of commercial proposal, taxation & Insurance, legal terms & conditions etc.
• Responsible for up-keep on any business license, registration and/or statutory permits needed for continuation of business in MHIAP or in other subsidiaries.
• Responsible to lead preparations for business strategic meetings

Other general matters

• Responsible for setting up work procedures and workflows within the business unit to increase efficiency and productivity of service business.
• Responsible for upkeeping of all data generated during day to day work, such as cost data, vendor information, quote processed, PO received, yearly plans & targets etc.
• Responsible for providing administrative assistance and development for all software, tools and export control procedures etc.
• Assist with preparing monthly reports to MHI-japan & MHIAP management on Technical Service BU.
• Assisting in Japanese communication to facilitate day to day activities with MHI-GX Solutions, vendors and clients.
• Assisting in developing knowledge and proving training for various commercials aspects of business such as taxation, insurance, trade regulations, export control etc.
• Work and support project team to bridge between technical and commercial aspects.
• Lead necessary discussions with banks, insurance, logistics companies and tax consultants to understand and cater to the needs of projects.
• Liaise & facilitate discussions with MHI Japan and other MHI group companies for any requirements and strategies necessary for executing projects or any other business development.
• Responsible for Japanese/English communication, translation and discussion when needed to coordinate with all MHI affiliates, Vendors and clients etc.
• Responsible for obtaining and maintaining licenses, permits and other statutory requirements needed to for Technical Service BU or its subsidiaries.
• Responsible for upkeeping all procedures, tools, software and data necessary for smooth functioning of business unit

Requirements

• Minimum 5-8 years’ working experience for overseas assignment.
• Minimum 5 years of experience in working with Japanese organization.
• Minimum 5 years’ sales experience in an international/local manufacturer, engineering company or trading company
• Experience in commercial side of the business.
• Excellent Japanese Language skills (JLPT N1 or equivalent level) in both business writings & speaking to coordinate & communicate precise information with Japanese stakeholders in the APAC region / counterparts in Japan HQ.
• General understanding for overseas construction project (permanent establishment, taxation, contract terms & conditions, etc.)
• General understanding on business negotiation and EPC costing
• Fair knowledge on chemical plants and its construction.
• High communication skills
• Should have experience working with multi-nationalities
• Open to International Travel

Job Summary:
The VIP Services Manager is a newly created role designed to set new standards in luxury hospitality, with a focus on delivering unforgettable experiences for our VIPs. As the main steward of high-profile guest experiences, you will orchestrate every aspect of VIP services—from arrival to departure, creating personalised and memorable moments that resonate deeply with each guest. You’ll manage a team of service professionals and collaborate across departments to ensure every interaction reflects our commitment to excellence. This role embodies the vision of guest-centric luxury and is integral to establishing our reputation as the preferred choice for discerning travellers.

Responsibilities

• Craft and deliver seamless, high-touch experiences for VIPs, dignitaries, and loyalty guests, overseeing every detail to ensure each stay is uniquely tailored to their preferences and expectations.
• Serve as the primary contact for VIP guests, managing all aspects of their journey with discretion and intuition, and addressing needs proactively.
• Lead, inspire, and develop a team of dedicated professionals, setting a high standard for service excellence and empowering team members to create impactful guest experiences.
• Partner closely with Sales, Front Office, Housekeeping, and Food & Beverage teams to ensure VIP guest arrangements and amenities are executed flawlessly.
• Continuously enhance the VIP experience by implementing guest recognition programmes, capturing meaningful details, and maintaining accurate guest histories to personalise future stays.
• Curate VIP amenities and experiences that reflect our brand’s commitment to luxury, ensuring that each interaction leaves a lasting positive impression.
• Oversee the VIP Lounge as a secondary, exclusive space for guests, ensuring it serves as a tranquil and well-appointed retreat.
• Model a high level of professionalism and service aptitude, embodying the values of the brand and fostering an inspiring environment for both guests and team members.

Preferred Qualifications

• Degree in Hospitality Management or a related field.
• Experience in high-end, fast-paced hospitality environments and familiarity with luxury brand standards.
• Proficiency in Opera / Opera Cloud or similar hotel management systems.
• Ability to speak Malay is a plus, enhancing communication with Malay-speaking VIPs.
• Flexibility to work extended hours, including weekends and holidays, as required to meet guest needs.
• Global Perspective: International experience in luxury hospitality, with a strong understanding of different cultural expectations and service nuances.
• High-Profile Guest Expertise: Proven experience working with Royal Families, Heads of State, or other prominent individuals, showcasing the highest discretion and professionalism.
• Luxury Hospitality Background: A background in luxury or ultra-luxury hotel environments with a passion for crafting personalised, high-impact guest experiences.