Total 4,749 software test engineer job vacancies in Others category in Singapore

As a site engineer, you will monitor diversified aspects of construction project management. This will include planning, coordination and supervision of on-site activities. You will ensure all aspects of the project align with engineering and design specifications, industry standards and construction regulations.

• Organizing materials and ensuring sites are safe and clean.
• Preparing cost estimates and ensuring appropriate materials and tools are available.
• Providing technical advice and suggestions for improvement on particular projects.
• Diagnosing and troubleshooting equipment as required.
• Negotiating with suppliers and vendors to ensure the best contracts.
• Authorizing technical drawings and engineering plans.
• Drawing up work schedules and communicating any adjustments to crew members and clients.
• Gathering data, compiling reports and delivering presentations to relevant stakeholders.
• Delegating tasks and scheduling meetings and training sessions where required.
• Completing quality assurance and providing feedback to the team.

• Managing the planning and design stages of construction projects.
• Contributing technical expertise to project drawings and designs.
• Performing cost calculations and preparing financial projections.
• Preparing work schedules in collaboration with the project manager.
• Liaising between contractors, subcontractors, vendors, and suppliers.
• Overseeing construction engineering processes.
• Performing regular tests on materials and procedures to ensure compliance with industry regulations.
• Ensuring that the construction project is completed on time and within budget.
• Documenting processes and keeping detailed construction logs.
• Presenting construction project progress updates to clients and senior manangement

Construction company requries mechanical engineer.

Construction company requries mechanical engineer.

Construction company requries mechanical engineer.

Construction company requries mechanical engineer.

Construction company requries mechanical engineer.

Construction company requries mechanical engineer.

Designing, maintaining, implementing, or improving electrical cooling products and facilities.

Performing a wide range of engineering tasks by operating computer assisted engineering software.

Conferring with customers, engineers, and others to discuss existing or potential engineering products or project.

Ensuring compliance with specifications, codes or customer requirements by directing or coordinating installation.

Writing reports and compilling data regarding existing and potential electrical engineering projects and studies.

Preparing specifications for purchase of electrical equipments and materials.

Estimating material, labour, or project costs for budget preparation.

Supervising or training project team members.

Maintaining electrical equipment.

Working with a variety of technicians

Overview

As a Production Engineer, you are to assist the Production Manager in overseeing the production operation and work out schedules and plans, monitor progress, forecast demand of resources, and manage all the technical activities aiming at assuring smooth project delivery and optimization of production performance from conception to completion. You are to adhere to company's Integrated Management System (IMS) and compliance to applicable Singapore Standards and Regulations in the Industry.

Responsibilities

1. Plan, manage and coordinate projects to ensure that the projects are completed on time, within budget and of highest quality.
2. Work closely with clients, suppliers, consultants, contractors, and relevant authorities in projects managed.
3. Plan, develop, execute, monitor project schedule, resource plan and budget.
4. Monitor compliance to applicable codes, practices, QA / QC policies, performance standards and specifications.
5. Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status.
6. Supervise team of Supervisors, foreman and workers in the production operations to ensure quality, productivity, and safety.
7. Set daily/ weekly/ monthly objectives and communicate them to production team.
8. Cooperate and communicate effectively with project stakeholders to provide assistance and technical support.
9. Review engineering deliverables and initiate appropriate corrective actions.

Roles:

-Interpretation and analyze of production drawings & documents. -Implementing best fabrication / machining practices and techniques to develop and maintain efficient processes to achieve productivity, quality and safety.

-Planning of project and management of the project team to keep project on schedule and budget.

-Handle all day-to-day issues and troubleshooting problems as they arises finding efficient and effective solutions.

-Estimate costs for quotation preparation.

-Coordinate and work closely with management, customers, contractors and suppliers.

-Maintain good customer relationship.

-Perform other duties as assigned to ensure success of project and company objectives.

Requirements:

-NItec / Diploma in Mechanical / Manufacturing Engineering or related.

-At least 5 years experience in metal fabrication and machine shop activities.

-Self-motivated and result-driven mindset

-Great communication and interpersonal skills

managing parts of construction projects.

overseeing construction work.

undertaking surveys.

setting out sites.

checking technical designs and drawings for accuracy and to ensure that they are followed correctly.

supervising contracted staff.

ensuring project packages meet agreed specifications, budgets and/or timescales.

liaising with clients, subcontractors, local authority employees, architects and other professionals, especially quantity surveyors and the overall project manager.

providing technical advice and solving problems on site.

preparing site reports and logging progress.

ensuring that health and safety and sustainability policies and legislation are adhered to.

Site engineers work on construction sites in all weathers and tend to work on one project at a time. You may need to work in a temporary office space while on site. Depending on the location of the project, you might need to relocate or complete a lengthy commute.

• Develop and manage project schedules, budgets, and resources
• Coordinate with architects, engineers, and contractors to ensure project success
• Review and approve project plans, specifications, and contracts
• Ensure compliance with building codes, safety regulations, and environmental requirements
• Monitor project progress and make adjustments as necessary
• Communicate project status to stakeholders and senior management
• Manage project risks and identify opportunities for improvement
• Provide technical support to project team members
• Ensure quality control and quality assurance for all project deliverables
• Lead project meetings and facilitate communication among team members

Construction Project Engineer requirements and qualifications

• Bachelor’s degree in Civil Engineering or related field
• Minimum of 5 years of experience in construction project management
• Strong knowledge of construction materials, methods, and regulations
• Excellent communication and leadership skills
• Ability to manage multiple projects simultaneously
• Proficiency in project management software and tools
• Professional Engineer (PE) license preferred
• Experience in managing large-scale construction projects
• Ability to read and interpret blueprints and construction plans
• Knowledge of budgeting and financial management
• Experience in managing and supervising construction teams
• Strong problem-solving and decision-making skills

Construction company requires electrical engineer.

Construction company requires electrical engineer.

Construction company requires electrical engineer.

Construction company requires electrical engineer.

Construction company requires electrical engineer.

Construction company requires electrical engineer.

Job Highlights

• The job will offer you excellent opportunity for promotion.
• Good working environment.
• The Company has a broad market and good prospects for development

Job Description

1. Assist Sales Manager for the sales and marketing for local and overseas market and are required traveling overseas on regular basis to carry out duties.

2. Required to co-operate closely with all other department of the company in order for the contact and/ or project can be executed effectively and efficiently.

3. Assist Sales Manager decision making and overview the company daily operation to ensure the operation run smoothly.

4. Assist Sales Manager to preparing itinerary schedule before traveling to overseas, and contact to the person for arrangement for meeting.

5. Assist Sales Manager to monitor and ensure branch offices run smoothly for everything and keep report to the head quarter in routine basis.

6. Assist Sales Manager to prepare power point, company brochure, project reference etc. for presentation and generate commercial agreement and/ or technical agreement for meeting with clients.

7. Assist in decision making for procurement in searching, purchasing and negotiation of purchase and delivery terms of equipment and materials for production.

8. Able to read GA (general arrangement) to prepare material cost list and generate quotation, Technical specification, tender document etc. and reply to the enquiry of customer require.

9. Visit to the local shipyard frequently for gather more information on new project as well as the exiting project, and at the same time build up a good relationship between shipyard and the company.

10. Assist other Marketing related jobs not mentioned.

Job Responsibilities

• Design process and perform process calculations for water, wastewater treatment, air treatment projects.
• Design PFD, P&ID with Auto CAD independently or with the help of drafters.
• Select equipment or propose the parameters for selection of equipment such as pumps, fans.
• Design the layout and section views of the overall treatment system including process treatment units, equipment, and piping and ducting with the help of drafters.
• Prepare other textual documents in process discipline such as control philosophy, datasheets.
• Prepare submissions of the process drawings and textual documents.
• Focus on deliverables and deliver the above-mentioned documents on time.
• Evaluation of technical documents from subcontractors and suppliers.
• Coordinate the works with mechanical engineers, and electrical, control and instrument engineers.
• Provide technical support to sales and project teams.
• Other ad hoc jobs.
• Report to engineering manager.

Job Requirements

• Minimum Qualification: Bachelor degree in environmental, chemical engineering or related engineering
• The candidate should be highly responsible for this role.
• A degree in environmental engineering, chemical engineering, mechanical engineering, or all other process related engineering.
• 3 years above work experience in water, wastewater treatment, or air treatment. Master degree holders with less experience will be considered.
• Experiences in ultrapure water treatment, air treatment scrubbers, and thermal oxidizers are preferred.
• Good writing and communication skills.

• Take instruction from/assist reporting to superior.
• Produce sketch drawings.
• Set design criteria , check design calculation and drawings.
• Assist in technical proposals.
• Check documentation complies with design criteria/Client brief/Approved concept/Standard.
• Liaise/attend clients, architects and site meetings.
• Maintain and check for completeness record, etc.
• Resolve any technical problems faced during the project design and/or construction stages.
• Other ad-hoc assigned by Director.
• At least 5 years of working experience in the construction industry.
• Candidate must possess a least bachelor's degree/post graduate diplima/professional degree in Engineering Mechanical or equvalent.
• Relevant project experience in HVAC/ACMV/MEP system both in design and project management.
• Strong knowledge of M&E installation, current practices, code and authorities requirement.
• Knowledge in ACMV product R&D preferred.
• Knowledge in Auto Cad and BIM preferred.

Our client is a well-established MNC, market leader in the Water Treatment industry. They are looking for a E&I Engineer to assist their E&I team for the next phrase of their business. They are located in South – easily accessible.

Duties of E&I Engineer:

• Review project specs to ensure equipment meets contract requirements
• Prepare and approve instrument and electrical deliverables (e.g. wiring diagrams, lists, data sheets)
• Create material requests and evaluate bids for electrical and instrument equipment
• Develop engineering standards and procedures for design
• Monitor project costs and schedules
• Attend technical meetings and address client feedback
• Support plant start-up and on-site troubleshooting
• Provide technical support and estimates to the sales team
• Advise engineers and Project Managers
• Follow company health and safety guidelines

Requirements

• Minimum Degree in Engineering/ Electrical or equivalent
• Minimum 5 years of relevant experience
• Familiar with key engineering concepts and practices
• Strong organizational and multi-tasking skills
• Excellent problem-solving and analytical abilities
• Proficient in Microsoft Office, Microsoft Project, and AutoCAD
• Strong verbal and written communication skills
• Able to work independently with attention to detail
• Good teamwork skills
• Knowledge of hazard area classification
• Fluent in English (speaking and writing)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Our client is a leading construction company, specialize in marine engineering and land reclamation projects.

• Oversee BIM modelers to create shop drawings.
• Manage schedule for shop drawing preparation/approval and material approval/procurement based on master programme and monitor the status.
• Liaise with BIM team on drawings production to identify conflicts with other trades.
• Work closely with Consultants and Subcontractors to identify the Architectural construction details and M&E services.

Requirements:

• Degree in Architectural or equivalent.
• At least 4 years of building projects experience in Hospital/Medical Facilities.
• Strong knowledge in Singapore Building Codes, BCA CONQUAS and Quality Mark Assessment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Managing the planning and design stages of construction projects.
• Contributing technical expertise to project drawings and designs.
• Performing cost calculations and preparing financial projections.
• Preparing work schedules in collaboration with the project manager.
• Liaising between contractors, subcontractors, vendors, and suppliers.
• Overseeing construction engineering processes.
• Performing regular tests on materials and procedures to ensure compliance with industry regulations.
• Ensuring that the construction project is completed on time and within budget.
• Documenting processes and keeping detailed construction logs.
• Presenting construction project progress updates to clients and senior managers.

Overview

As a Maintenance Engineer (Senior / Assistant), you are responsible for maintaining and repairing the heavy machinery, plant equipment, tools and systems used in the manufacturing, engineering and other industrial production processes. You are to ensure that all machineries and equipment are in good working conditions as and when are needed.

Responsibilities

1. Manage, oversee and lead the Maintenance team to ensure minimum downtime of Facility, Machinery and Equipment.
2. Strategize on maintenance regime, maintenance supplies, work instruction and methods.
3. Create plant preventative maintenance procedures and schedules.
4. Conduct routine inspections and periodic maintenance checks on machines to keep them running smoothly.
5. Plan equipment upgrading and machinery modifications for improvement or prolong efficiency.
6. Plan, order, replenish, inventory keeping of machinery parts.
7. Analyze gaps to ensure programmes meets customers’ and company requirements.
8. Analyze breakdowns, diagnose faults and supervise time critical equipment repairs.
9. Offer technical expertise and necessary in-house training to Maintenance team, Operations team (i.e.: supervisor, foreman, fitters, technicians, etc.) and others.
10. Manage budget for current and future equipment upgrades, replacements and maintenances.
11. Resource, coach, mentor and motivate direct reports to create a high performing team.
12. Ensure the cause of non-conformities are properly investigated and analyzed all corrective and preventive actions taken are effective.
13. Responsible for control of maintenance cost, procurement of new components for existing equipment, or replacing the entire set of machines after a prescribed period of usage is complete.
14. Ensure all ISO documentations relating to Maintenance of plant machineries are up-to-date.
15. Report to Production Manager and Top Management on the performance of the quality management system including opportunities for improvements.
16. Perform any other duties as assigned by the Management and/or the designated manager.

Requirements

1. Degree in Mechanical Engineering or equivalent, with a minimum 3 years of relevant work experience in maintenance in an automation / equipment manufacturing environment. OR
2. Higher NITEC in Mechanical Engineering or related / Professional Certificate / Diploma in Mechanical Engineering, with a minimum of 3 years of relevant work experience in maintenance in an automation / equipment manufacturing environment.
3. Able to multi-task, work independently, proactive with positive attitude.
4. Resilient, self-driven and analytical.
5. A strong problem solver with an eye for detail and an analytical mind.
6. Able to stand, stoop, squat and kneel for long periods of times, as well as lift, push and pull large machine parts or machines or machines as needed.
7. Proficient in Microsoft Word and Excel.
8. Familiar with various ISO / QMS standards such as ISO 9001, ISO 45001.
9. Able to work on weekends / public holidays when required.

Job Description for Senior Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

• Performed Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support

• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

• Clear Spoken & Written English.

• possess at least one (1) of the following certifications or their equivalent:

o Microsoft 365 Certified: Modern Desktop Administrator Associate

o Microsoft Certified: Azure Administrator Associate; and

o Microsoft Certified: Azure Security Engineer Associate.

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Demonstrate knowledge in the support of workstations, and related components

• Good verbal and written communication skills

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Effectively communicates with teammates and managers

Job Description & Requirements

Site Engineer

Roles & Responsibilities

-Site project management

-Overall project planning, scheduling, monitoring and updating to meet project completion targets

-Daily site activities planning, preparing work breakdown, daily site operations, site coordination, monitoring and reporting work progress

-Liaising with main contractor, consultants, sub-contractors and suppliers

-Supervision of sub-contractors for daily construction

-Handling inspection related works

-Preparing project monthly progress reports and work done certifications

Requirements:

Candidate must at least a Bachelor’s Degree, Post Graduate Diploma in Civil Engineering or equivalent

Min 2 year relevant experience in the related field for this position

Be able to work independently with minimum guidance

Good team player, keen desire to learn, contribute, advance and progress with the company.

Email resume with completed project references and expected salary to : [email protected]

Overview:

We are seeking a motivated and experienced M&E (Mechanical & Electrical) Engineer to join our dynamic team in the construction industry. The successful candidate will play a key role in the planning, design, and implementation of M&E systems in our construction projects, ensuring all works are executed to the highest standards and comply with local regulations.

Key Responsibilities:

• Design and Planning:
• Develop and review M&E designs, drawings, and specifications.
• Collaborate with architects, structural engineers, and other stakeholders to integrate M&E systems seamlessly into the overall project design.
• Conduct feasibility studies and cost estimates for M&E systems.

Project Management:

• Manage and oversee M&E installations and ensure that all works are completed on time and within budget.
• Coordinate with contractors and suppliers to ensure timely delivery and installation of M&E components.
• Monitor project progress and prepare regular reports for stakeholders.
• Quality Assurance and Compliance:
• Ensure all M&E works comply with relevant codes, standards, and regulations.
• Conduct inspections and testing of M&E installations to ensure quality and performance.
• Address and resolve any technical issues or discrepancies promptly.

Technical Support:

• Provide technical support and guidance to the project team and contractors.
• Assist in the preparation of tender documents and evaluation of bids for M&E works.
• Stay updated with the latest industry trends, technologies, and regulations.

Requirements:

• Education:
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.

Experience:

• Minimum of 3-5 years of relevant experience in M&E Engineering within the construction industry.
• Proven track record in managing M&E systems in construction projects.

Skills:

• Strong knowledge of local building codes and regulations.
• Proficient in AutoCAD, BIM, and other relevant design software.
• Excellent project management and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Certifications:

• Professional Engineer (PE) license is an advantage but not mandatory.

How to Apply:

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to [email protected]

• Coding experience in one or more general purpose languages.
• Experience managing customer projects to completion, working with engineering teams,sales and partners.
• Experience architecting, developing, or maintaining secure Google Cloud solutions.
• Strong verbal and written communication skills (English and Mandarin Chinese), and the abili
• to develop high-quality technical documentation and presentation materials.
• At Least 7 years of security architecture and/or security engineering experience
• Hands on and deep knowledge of security principles.
• Demonstrated experience in Cloud Security delivered within the context of customer facing
• roles.
• Experience understanding attacks and mitigation methods, in two or more of the followin
• Network protocols and secure network design; Operating system internals and hardening;
• Web application security; Security assessments and penetration testing; Authentication and
• access control; Applied cryptography and security protocols; Security monitoring and
• intrusion detection, Incident response and forensics; Development of security tools,
• automation or frameworks.
• Strong practical experience securing Kubernetes and containerized workloads

The Network engineer is responsible for managing day-to-day support of an organization’s information technology activities, meeting customer’s requirements and Service Level Agreements.
He/she is also responsible for the operational tasks for teams under his/her charge, ensuring that network, services, infrastructure and scope assigned, can work reliably and securely.
Lead teams that develop and implement networks and servers, respond to user/help desk requests, and monitor network stability and performance.

The activities may include but not limited to:

• conduct BAU activities, health checks, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and to ensure that incidents reported are tracked and resolved till closure
• provides leadership and accountability to the teams managed
• to train and guide junior team members
• The Network Lead directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. <R24124925> <Chow Xuan Ling>

As a Sales Engineer / Senior Sales Engineer, you will join our dynamic sales force in developing new businesses and providing professional solutions to our potential clients. Identify new sales opportunities through prospecting.

Job Description:

• Originate and close opportunities to develop new market segments, product groups and channels.
• Identify and canvass new sales opportunities and market through prospecting.
• Develop and plan sales strategies to meet monthly sales targets and progressive KPIs.
• Respond efficiently to customers’ technical or commercial queries and consistently meets customers’ expectation.
• Work closely with Sales Manager and Director to develop and implement sales and service strategies to achieve committed sales target.
• Work closely within Sales Department to manage and expand existing business and contribute to meet sales KPI.
• Travelling to be expected.

Requirements:

• Diploma or Degree in Engineering, preferably in Marine, Mechanical or Mechatronics field.
• Have a strong and successful sales experience for more than 2 years in marine or oil and gas industry.
• Positive working attitude and self-motivated.
• Preferred who are familiar with valves and pumps or piping solution.

Roles & Responsibilities

M&E Engineer is responsible for :-

JOB DESCRIPTION:

· Monitor and report on the progress of work to project manager;

· Control the progress of shop drawings, technical submissions and equipment/material procurement/fabrication/delivery status for on-time completion.

· Coordinate with client’s representatives, consultants, and subcontractors on all technical matters, including submission of method statement, drawings, materials, samples and work progress;

· Control site progress & installation quality as per approved;

· Carry out inspection of M&E works prior to concreting or subsequent construction works;

· Assist in supervising and coordinating work closely with other departments;

· Assist for submission of evaluation of progress claim, variation work to M&E Manager

· Participate in all relevant project meetings;

· Responsible for carrying out M&E technical meetings and resolving technical issues with record;

· Responsible for M&E drawing coordination and production of CSD and individual service drawings quality;

· Responsible for conducting inspection to meet with construction schedule;

· Provide and maintain all site inspection records & T&C records up to date;

· Ensure quality of MEP workmanship and compliance with safety and environmental requirements;

· Provide and maintain all site inspection records & T&C records up to date;

· Allocate work and ensure jobs are correctly and properly achieved within standards and SOP.

REQUIREMENTS:

· Diploma / Degree in Mechanical or Electrical Engineering;

· Min of 2 years’ work experience related projects in Singapore building and construction industry;

· Strong Electrical/Mechanical knowledge with hands-on experiences;

· Sound knowledge in BIM, Revit, Autocad would be an advantage;

· Good communication skills with the ability to coordinate with site teams to execute work

Brief Job Description Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

- Minimum Education: Diploma in IT-related fields

- Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

o Customer Service Experience in a non-tech call center environment will not be considered.

- Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.