Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Key responsibilities include, but are not limited to:
• Source and develop new accounts through proactive soliciting business.
• Achieve revenue / sales target set by the management.
• Oversee the Financial Performance of the restaurant profitability.
• Manage and develop current existing accounts and client relationships.
• Develop pricing and sales strategy.
• Provide monthly sales report.
• Convert Sales Leads into sales platforms
• Manage all events to achieve optimum departmental revenue targets set by the management
• Conduct restaurant facility tour
• Promote guest satisfaction and encourage referrals
• Prepare Event Order, Proposal, Confirmation and other agreement
• Assist in conceptualizing event
• Monitor competitors activities/market intelligence
• Sales Driven, A positive, confident and determined approach
• Comprehensive knowledge of market trends
• Capability to flourish in a competitive environment.
• Ad-hoc duties as assigned

Requirements:

• A high degree of self- motivation and ambition.
• Display Flexibility and willingness to adapt to a new situation and / take up new challenges.
• Working knowledge of MS office application.
• At least 2 years experience in corporate sales/events management .
• The Skill to work both independently and as a part of a team.

**To apply, please submit your resume to :[email protected] (only shortlisted candidates will be notified)

Role and Responsibilities

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Why Join Us?

• Attractive Newcomer Bonus
• Career Progression & Development Opportunities
• Opportunity to Work Alongside an Innovative Team
• Comprehensive Leave Packages (e.g: additional leave, birthday leave, eldercare leave, etc...)
• Executive Health Screening

Job Responsibilities:

• To lead and mentor a team of EHS personnel to ensure the company’s EHS strategy is implemented effectively and within budgets
• Has good knowledge to develop/review, implement and maintain Safety Management Systems, to document WSH records and matters.
• Be responsible to drive programs and campaigns to manage risks and promote safety culture for all projects through regular campaigns, posters.
• To provide advice and guidance in the aspect of EHS to projects.
• To plan, coordinate and conduct safety audits, EHS inspection and training
• To achieve and manage all EHS KPIs and standards, ensure compliance with all authorities including MOM’s EHS statutory regulations, legal and other requirements
• To monitor and evaluate the company’s overall EHS performance to identify potential risks and minimize incident occurrence.
• Any other duties assigned

Job Requirements:

• Must be a Singapore Registered Safety Officer / Workplace Safety & Health Officer with Ministry of Manpower (Singapore)
• Must have professional knowledge in WSHE legislation and regulations (WSH act and Environment)
• Minimum 5 years’ experience in relevant job role and industry
• Good leadership, interpersonal and coordination skills
• Salary package commensurate with experience

The Regional Branch Manager oversees regional sales performance in regions such as Thailand and Vietnam. The role seeks to define, drive strategies, and ensure the achievement of sales and lead generation with pipeline growth. It has a responsibility towards revenue targets with a primary focus on prospecting new opportunities in both the automotive and automotive industries, specifically focusing on the bearings business and targeted complementary products.

Duties & Responsibilities:

• Demonstrate good understanding and working knowledge of branch operations

• Lead Overseas Branch Managers in managing retail & distribution operations & growing sales exponentially within the region

• Partners with Sales Executives/Managers on customer visits to provide strong commercial support

• Manage key account sales and target attainment in the SEA region

• Responsible for forecasting and sales tracking

•Manage budgets, maximise profitability, and set or meet sales targets

• Prepare presentations and reports for senior and executive management as required

Tasks Include:

• Responsibly support customer on-site validations and execute experimental protocols to gain qualifications and order success

• Define SOPs for branches across regions, including Thailand and Vietnam

• Enforce company policies with adherence to SOPs

• Present quarterly sales meeting

• Perform any other tasks as assigned

• Traveling is required within the regions

Requirements:

• Diploma or Degree in business administration, engineering, or a related field

• ability to communicate effectively with a remote team

• Leadership experience managing a team

• Ability to handle difficult situations

• Able to make decisions, taking calculated risks with consideration of the company's best interest

• Service-oriented, independent, and thinks outside the box

• Troubleshoots by responding to situations proactively

• Strong in Excel

Benefits:

• Competitive Salary Package

• Healthcare Coverage, Medical & Dental Benefits

• Career Advancement with Recurring Bonuses

Location:

• 1A Toh Tuck Link

• Singapore 596223

We invite interested and qualified candidates to write in with your updated resume (MS Word Format) and your current and expected salary. We regret that only shortlisted candidates will be notified.