Total 2 tech support job vacancies in Others category in Singapore,SGP

Client Relations:

• Own the relationship with clients by engaging and providing value to our clients at every stage of their journey: onboarding, training, adoption, support and contract renewal
• Build a strong and productive relationship with new clients to ensure client satisfaction, engagement and retention
• Initiate and maintain interactive client engagement and address ad-hoc client queries and requests, providing a positive client experience
• Review client feedback and concerns and seek to improve the client experience

Client Analytics:

• Actively analyse client usage and behaviour to better understand how our clients use our platform and generate insights
• Develop and execute account plans to ensure the client is gaining value from Canopy’s products and services
• Comprehend the client's needs and how determine how Canopy can offer value-added services to meet those requirements.

Business Analytics and Expansion:

• To gather insights on the client's usage of Canopy and ensure that Canopy's profitability and product relevance remain aligned with the client's needs.
• Identify cross-sell and up-sell opportunities that makes sense for the client and drive account expansion, increasing customer lifetime value
• Identify at-risk clients, proactively engage and develop an action plan to address that risk

Product Development Input:

• Collaborate cross-functionally with internal teams (Sales, Data, Product) to feedback, address and resolve client issues and consistently provide feedback on how to improve the product
• Provide input into the product development cycle and feature prioritisation
• Conduct User Acceptance Testing ("UAT") for new product releases to ensure they are ready for our clients
• Contribute to and maintain relevant post-sales educational and marketing materials, leaflets, and websites

We're keen to speak with Banking Relationship Managers or Fintech Account Managers/ Client Success Managers who are looking for a change and interested in exploring new opportunities in a setting that values work-life balance while still leveraging their financial expertise. If you're ready to transition to a more structured working environment without compromising on your career growth, we'd love to connect with you.

• Bachelor degree in Business or Finance related field
• Proven experience in Fintech Client Success Manager roles/ Account Manager/ Client Relationship Managers
• Strong written and verbal communication to explain complex financial information to clients
• Strong customer-facing and presentation skills with the ability to establish credibility with senior financial executives, including C-Suite levels
• Exceptional interpersonal skills to build rapport and maintain strong client relationship
• Empathy to understand clients’ concerns and needs, supporting and reassuring them when necessary
• Problem-solving skills and strong analytical skills so they can proactively identify and address financial challenges
• Understanding of the enterprise software market, particularly within the financial services industry.
• Familiarity with the systems development life cycle is advantageous
• Fluent proficiency in Mandarin and business proficiency in English is preferred to liaise with stakeholders both in China and globally.

• Learning and self-development opportunities through online courses and knowledge sharing sessions
• Medical Benefits (Inpatient, Outpatient (GP & SP), Dental, GPA)
• Life Insurance and AD&D coverage
• Team lunches and social events

• Be part of a globally distributed team of high-performing individuals
• Opportunity to work closely with senior stakeholders and
• Positive environment, attractive incentive structure OTE

ABOUT XORA INNOVATION

Xora Innovation, a wholly owned subsidiary of Temasek, invests in disruptive, world-changing ventures forged by ambitious founders and powered by compelling scientific breakthroughs. Headquartered in Singapore, Xora is an early-stage deep tech investing platform of Temasek. We are looking for individuals with creativity, intellect, passion, grit, curiosity, openness, and resilience.

ABOUT THE ROLE

We are seeking a high-energy Associate, Investments who has a passion for the transformative potential of science-backed ventures. The successful candidate must be capable of confidently and professionally representing our firm amongst a broad array of stakeholders, including scientists, founders, investors, and C-suite executives.

This position requires you to work from the Company’s headquarters in Singapore.

RESPONSIBILITIES

Sourcing

• Perform market research to help develop and pressure-test compelling investment theses, based on robust analysis of global trends, grand challenges, technology and IP landscaping.
• Undertake/prioritize sourcing activity against approved theses.
• Build relationships with like-minded deep tech investor partners, venture studios, and entrepreneur/founder networks.

Due Diligence/Deal Making

• Collate and organize a comprehensive dossier of background information relating to each target investment.
• Perform primary research/conduct interviews with potential customers, business partners, expert advisors/consultants, industry executives, etc. to validate assumptions; interrogate techno-economics; pressure-test competitive positioning, policy/regulatory landscape, market opportunity/dynamics; and evaluate technical development plans.
• Perform financial modeling and prepare investment cases to support valuation recommendations. 
• Prepare cogent and concise investment arguments in written memos and verbal presentations to the IC.
• Support deal negotiations, deal structuring, legal due diligence.

Other

• Comply with internal policies and practices to capture contacts, meeting notes, analyses, and document other work outputs and shared knowledge.
• Support requests by auditors/external valuation firms.
• Other duties as may be requested by executive management.

• Degree in a physical science or computer engineering discipline. PhD preferred.
• Experience in commercial R&D organization (e.g., within a start-up or innovation group within a large company) is preferred.
• Adept at distilling information from primary scientific and technical literature and communicating complex topics in layman’s terms.
• Experience building financial models and investment valuation cases.
• Analytical and curious mind with the ability to glean insights from data and make recommendations.
• Intermediate level Excel skills required for financial modeling; proficiency in Power BI/Query and VBA is a plus.
• Ability to produce well-designed, professional PowerPoint presentations.
• Self-starter who is able to manage multiple priorities and work independently.
• Exceptional verbal and written English communication skills.