Total 268 Others job vacancies in Novotel Living Singapore Orchard

• To carry out daily inspection of the hotel in all areas and to ensure the housekeeping standards are maintained to the highest level.
• Responsible for the proper scheduling of the Housekeeping Department, keeping in mind the forecast of daily occupancy
• Work closely with all Floor Supervisors to ensure the smooth operation for the department
• To effectively schedule staff so as to maximize the manpower available.
• To maintain inventory records and control of cleaning supplies, chemicals, and guest supplies, Rooms and F & B linens.Maintain strict inventory and purchases control over all controllable items
• Oversee jobs done by external contractors, such as outside laundry, pest control, flora and landscape, etc

We have three gym locations in Robertson Quay, Orchard and Katong which require light cleaning each week including:

- wiping down equipment

- vaccuming

- tidying gym so it is presentable

- other general cleaning

Required to work 5 days a week from Mon - Fri for 4 hours each day and timings can be flexible.

About Our Client Our client is a reputable bank headquartered in Europe that is growing and expanding its global footprint. They are looking for someone experienced in General Compliance to join their collaborative team. Job Description This role entails managing different facets across the spectrum of Compliance in Banking. Key responsibilities of this role include: Supporting and deputising for the leading Compliance Officer in the scope of Anti-Money Laundering, Financial Sanctions, Fraud Prevention, Regulatory Compliance, Operational Risk and Business Continuity Management, Technology Risk Management and Data Protection / Information Security Assessing and monitoring of regulatory requirements and develop adequate internal policies and procedures to ensure compliance with the requirements Contributing to and maintaining the policies, procedures and risk assessments that support the overall Compliance Framework Supporting and managing internal or external audits Collaborating on new controls implementation and revisions to existing controls Conducting mandatory compliance training for all employees Assisting staff in their responsibility for complying with all relevant regulations Managing all outsourcing arrangements and frameworks according to regulations The Successful Applicant Degree in Accounting, Finance or related field 3 or more years of regulatory compliance experience in Corporate or Wholesale Banking Good understanding of Trade Finance and Corporate Credit Facilities Ability to quickly assess and offer risk based solutions to complex issues What's on Offer Our client is a global bank headquartered in Europe with strong financials and reputation. This role offers a rare opportunity to be exposed to various aspects of compliance in banking under the guidance of experienced industry veterans, in a conducive and collaborative work environment. If you have experience in General or Regulatory Compliance in Corporate Banking, and have the interest and passion to expand your horizons in the field of banking compliance, this role is perfect for you.

Responsibilities

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Requirements and skills

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Must have existing overseas connection (Thailand) and fluent in thai
• Working hours 9pm to 6am

Responsibilities

Oversee day-to-day operations

Design strategy and set goals for growth

Maintain budgets and optimize expenses

Set policies and processes

Ensure employees work productively and develop professionally

Oversee recruitment and training of new employees

Evaluate and improve operations and financial performance

Direct the employee assessment process

Prepare regular reports for upper management

Ensure staff follows health and safety regulations

Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Requirements and skills

Proven experience as a General Manager or similar executive role

Experience in planning and budgeting

Knowledge of business process and functions (finance, HR, procurement, operations etc.)

Strong analytical ability

Excellent communication skills

Outstanding organizational and leadership skills

Problem-solving aptitude

Must have existing overseas connection (Thailand) and fluent in thai

Working hours 9pm to 6am

Our Cient: Our client is the leading local recycling & trading SMEs company in Asia market and has been established for more than 50 years in Singapore. They're actively looking to hire an Accountant to join their ever-growing team in Singapore. The Responsibilities: Overseeing the categorization of complete account sets, encompassing Accounts Receivables and Payables, Inventories, Fixed Assets, General Ledger, etc. Providing support in addressing SAP and IT accounting system issues Actively participating in the development, assessment, and enhancement of existing financial policies, procedures, internal controls, systems, and updating Standard Operating Procedures (SOP) Managing and leading a team of Accounts Executives The Requirements: Possession of a minimum Degree in Accountancy or ACCA, along with CPA/CA accreditation Strong communication and interpersonal skills Preferred experience in a supervisory role Familiarity with SAP B1 is advantageous RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: JO-231219-342781

Our client is a reputable bank headquartered in Europe that is growing and expanding its global footprint. They are looking for someone experienced in General Compliance to join their collaborative team. Description This role entails managing different facets across the spectrum of Compliance in Banking. Key responsibilities of this role include: Supporting and deputising for the leading Compliance Officer in the scope of Anti-Money Laundering, Financial Sanctions, Fraud Prevention, Regulatory Compliance, Operational Risk and Business Continuity Management, Technology Risk Management and Data Protection / Information Security Assessing and monitoring of regulatory requirements and develop adequate internal policies and procedures to ensure compliance with the requirements Contributing to and maintaining the policies, procedures and risk assessments that support the overall Compliance Framework Supporting and managing internal or external audits Collaborating on new controls implementation and revisions to existing controls Conducting mandatory compliance training for all employees Assisting staff in their responsibility for complying with all relevant regulations Managing all outsourcing arrangements and frameworks according to regulations Profile Degree in Accounting, Finance or related field 3 or more years of regulatory compliance experience in Corporate or Wholesale Banking Good understanding of Trade Finance and Corporate Credit Facilities Ability to quickly assess and offer risk based solutions to complex issues Job Offer Our client is a global bank headquartered in Europe with strong financials and reputation. This role offers a rare opportunity to be exposed to various aspects of compliance in banking under the guidance of experienced industry veterans, in a conducive and collaborative work environment. If you have experience in General or Regulatory Compliance in Corporate Banking, and have the interest and passion to expand your horizons in the field of banking compliance, this role is perfect for you. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sam Lin on +65 6416 9949.

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you. About the Role Responsible for overall Accounts Payable (AP) function supporting Singapore business covering the whole spectrum of accounting, control and processing of all vendor purchase and staff reimbursements incurred by all business units. The role is responsible for ensuring all payments processed are approved within the policy / procedures, DAL and timelines. To ensure that expenses are properly coded to respective accounts, cost centres and funds, all relevant documents are filed, and alert management should there be any breach or process risk detected in the course of payment processing / validation. Job Description To support and review the payment process for management expenses in accordance to regulatory, statutory and management reporting guidelines. Ensure all payments are in accordance to the stipulated payment guidelines. Perform month end closing entries and monthly management expense analysis. (50%) To support business units on the queries relating to payments or Ariba and concur issues and manage queries from GFS (15%) To actively look to improve the workflow and processes with a view of minimising control weakness whilst improving efficiency and ensuring accuracy of critical outputs. (10%) To Participate in new business initiatives discussions that have implications on management expenses to assess impact and establish the appropriate process in support of business growth. (10%) To perform quarterly balance sheet reconciliation (10%) To performs other responsibilities and duties periodically assigned in order to meet operational and/or other requirements. (5%) Requirements ~ 5 years finance operational experience (financial services or an MNC environment preferred) Experience of identifying and implementing rigorous operational controls to enhance effectiveness and efficiency of expense management and AR Experience in systems implementation/UAT Prior experience with SAP 6.0 accounting system and ARIBA is preferred #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Our Client: We are currently hiring an AVP for a premier global private bank in Singapore. Our client stands at the forefront of excellence in private banking and financial solutions. As a global player with a rich legacy, their commitment to innovation and client-centricity defines us. Embark on a rewarding career, where you'll collaborate with a dynamic team, drive transformative change, and contribute to the success of a leading institution dedicated to shaping the future of finance. Join the intersection of tradition and innovation, where your career aspirations meet limitless possibilities. The Responsibilities: Provide practical business solutions for challenges in processes and technology Spearhead transformative initiatives in Asia from conceptualization to implementation Effectively navigate and mitigate risks and dependencies in comprehensive bank-wide change endeavors Offer specialized expertise in business and technical analysis, supporting robust project management Foster collaboration among regional units, project teams, and global domain owners Act as the main liaison in Asia for global initiatives, partnering with the Regulatory and Business Development team in Europe Coordinate IT enhancement requests and supervise the full system change lifecycle Provide routine updates to the Asia executive committee on the progress of key initiatives The Requirements: A degree holder Proactively execute tasks with a "can-do" attitude, demonstrating strong multitasking skills and timely delivery Exhibit flexibility, drive, and a hands-on approach, paying meticulous attention to detail. Communicate effectively across organizational levels Showcase substantial experience in change management within private banking Demonstrate a solid understanding of business and operational topics With 5-7 years of hands-on project management experience in Private Banking Possess qualifications in process management and project management Experience or working knowledge with Avaloq is advantageous Benefits: Attractive salary package Other Information: Location: Central CBD Next Step: Interested applicants, please send your resume (in Word format) including these details: Current package and Expected salary, Key Achievements and Reasons for Leaving All shortlisted candidates will be contacted. RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: JO-231205-340606

Project Manager (Director, Agile Digital Retail Banking) - perm in SG Banking   Planning, overseeing and leading projects from ideation through to delivery.   Project Management, Delivery and Governance Manage a portfolio of complex initiatives that impact one or multiple lines of business. Manage all aspects of project and program engagement from planning, external vendor engagement, resources planning and budget, change management, risks and issues. Prepare overall implementation plan taking inputs from all stakeholders including technology, business, operations, regulators, etc., and co-ordinate execution by respective owners. Ensure that projects are proceeding according to scope, schedule, budget and quality standards. Manage the day-to-day project activities, including chairing project management working committee meetings and facilitating steering committee meetings. Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.   Stakeholder Management Manage project stakeholders, e.g., escalation, expectation, conflict, scope changes. Manage relationships with stakeholders and ensure teams work in a collaborative environment. Manage stakeholders expectations through governance processes. Deliver appropriate and effective executive level communication. Understand interdependencies between technology, operations and business needs.   Roadmap Design and Pipeline Planning Create multi-year roadmap for program based on business strategy/requirements, benefits case, while ensuring alignment to Technology and Operations roadmap Ensure robust design of end-to-end operating models Ensure investment proposals aligned to strategy / roadmaps and drive the executive approvals of these in timely manner.     In return for this excellent career opportunity, we ask that you have the following:   Bachelor’s degree in a technical or business discipline. Experienced of having direct responsibility for project with significant budgets (multi-million, regional). Executive level communication skills with excellent written and verbal communication in Steering Committees with MDs. Extensive experience in retail/digital banking and IT digital (essential apps as a product) project management, and exposure to banking systems, products, operations, processes. Experience in Agile/Scrum environment and framework, e.g. sprint planning, sprint review, backlog grooming, etc. Project Management Professional (PMP) / PRINCE II Certification is preferred. Exposure to Lean/Six Sigma or process re-engineering. Familiar with change management processes and project management fundamentals. Experience in full end-to-end project management in a lead role. Understanding of technology and operational processes across functions in the bank. Technical domain expertise is an advantage, but at minimum is tech-savvy.     If this speaks to you and you are ready for a new challenge, please send your Resume in MS word format to [email protected]   Even if you are not interested, you can still park your CV with us for other Banking IT positions or forward this Advertisement to your counterparts with the relevant Banking IT experiences I am looking for.   We Seek to: Understand your personal circumstances, needs and ideals Present your credentials to our clients only with your permission Strategize and consult with you     Your application will be kept with the strictest of confidence.   EA License No. 09C5803 Registration No. R1114115

APAC Group Technology Head of Consumer Loans, Lending, Credit TOM - perm in SG Banking   Reporting to the Head of Consumer Banking Ops & Tech, the role will lead and focus on the increased use of technology as a differentiator in how the Bank grows its business and engages with customers and partners. The primary responsibility, therefore, covers the overall management and leadership of the day-to-day technology needs of Consumer Loans across Infrastructure, Applications, Architecture, Innovation & Solution Delivery Services as well as continuing to improve the bank’s IT capabilities and complete transformation initiatives. The role will oversee the bank’s strategic initiatives and programs specific to Group Consumer's Lending platforms and capabilities.   The ideal candidate is a proven technology and operations evangelist with a track record of ensuring operational excellence of technology delivery in a leading financial institution.  The role requires a seasoned technologist who brings a mix of strong functional experience (including Operations), combined with the experience of developing a technology vision for all or part of the organization, transforming her/his (technological) vision into measurable results.   Stakeholder Management Act as Business CIO for senior stakeholders in Consumer Lending. Partners with business stakeholders to support effective business change by building relationships with business leaders, technology, and operations partners. Engages with business stakeholders to discuss and shaping their ability to build business and operational capability.   Change Implementation Planning & Management Anticipate the business challenges, objectives of the Group’s initiatives to be undertaken, high-level budgets, and success criteria. Partner the business and wider teams to deliver the business strategy through enabling business and operational capability. This includes championing and obtain stakeholder alignment to define the Group roadmaps and operating model strategies needed, embedding the roadmaps for various Strategic Programs. Undertake scoping and solutioning of new initiatives.  Define overall considerations, including business outcomes, functional and non-functional requirements, and regional platform/TOM approach (reusability) to provide a recommendation. Lead the team to execute the prioritized initiatives to delivery business values covering revenue generation, improved customer experience and/or cost reduction. Manage a program of works for successful execution from all stakeholders to deliver the agreed roadmaps. Lead a team of project managers and functional business analysts to shape and deliver the various Strategic Programs. Partner the wider teams to shape their technical and operational resource capabilities to deliver the various Strategic Programs. Spot potential problems, recognize the risk impact, and propose risk mitigation strategies.   Sustainable Improvements Build a sustainable process for measuring benefits to ensure Group resources are aligned to business initiatives which provide the highest ROI.   In return for this excellent career opportunity, we ask that you have the following:   Tertiary Degree in Banking, Finance, Computer Science, Engineering or similar domain with a reputable institute Demonstrated competency involving technology and operational processes across Consumer Lending Portfolio management, Origination, Collection processes and systems Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations, and technology risk to provide a recommendation. Manage divergent agendas and divergent stakeholders with win-win solution. Manage organizational ambiguity and differing stakeholder views. Contribute to business strategies and ability to translate them into concrete achievable action plans Collaborate and drive motivation across a diverse slate team members and deal with difficult conversations. Own and enhance workflows and processes, and delegate with clear accountabilities across the teams for delivery of outcomes Create an environment of learning and development through each other’s success and failures. Understand and channel team members to their personal and professional growth via challenging and stretch assignments Strategic forward-thinking approach to challenges with outstanding influencing, negotiation, and persuasion skills     If this speaks to you and you are ready for a new challenge, please send your Resume in MS word format to [email protected]   Even if you are not interested, you can still park your CV with us for other Banking IT positions or forward this Advertisement to your counterparts with the relevant Banking IT experiences I am looking for.   We Seek to: Understand your personal circumstances, needs and ideals Present your credentials to our clients only with your permission Strategize and consult with you     Your application will be kept with the strictest of confidence.   EA License No. 09C5803 Registration No. R1114115

We are looking for seasoned Enterprise Architect to manage teams to enable the purpose of the enterprise-wide architecture function, supported by Business Function Architects who provide domain expertise.   Carry digital architecture for new digital offerings for retail, business banking and corporate banking to continue paving the way for enterprise-wide transformation. The transformation includes defining composable architecture building a composable organization around the architecture. Oversee and contribute to overall architecture and engineering frameworks for retail, wealth and wholesale banking, and leading various transformation programs across segments including Cash and Payments, Wealth, CBDC, Cloud Adoption, MarTech and Partnerships.   The interview panel consists of SVP team members, ED, MD and Group Head, via F2F and VC interviews.   Head, Enterprise Architect (EA, TOGAF, enterprise-wide) - perm in SG Banking   Promote team diversity across technical capability, background, gender, age and race. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners. Partnering with and acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality enterprise capable solutions Participating in defining and operating the architecture governance process to ensure change initiatives align to the vision and roadmaps Attract, employ and retain high quality people such that Architecture teams are appropriately skilled and experienced to deliver frictionless, digitised capabilities and services for internal colleagues and customers. Embedding Platform Thinking in everything Working closely with stakeholders to develop practical roadmaps to move the enterprise towards the future state vision, while considering business, technical and delivery constraints Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, convergence, reduced risk and/or improved business capabilities Working closely with Business Function Architects across key initiatives and projects to apply architecture principles and standards, and develop reference architectures and design patterns Communicating the principles, standards, vision, and roadmaps to stakeholders and proactively addressing any questions / concerns identified Providing thought leadership on architectural or other topics, developing a forward- looking view of current and emerging technologies and their impact on the Enterprise Architecture Maintaining and improving the process and tools to enable Enterprise Architect functions, owns and enhances workflows and processes, and delegates with clear accountabilities across the teams to meet objectives / outcomes   In return for this excellent career opportunity, we ask that you have the following: Genuine Empathy to manage a very diverse and competent EA & Architecture teams, building a culture of trust, working on strength of others, monitored via employment surveys. Engaging Personality to energize members, keeping teams focused on purpose and vision with contagious positivity. Connect and stabilize teams by listening, staying calm, and unifying team members Breath of Banking experience and knowledge across domains (Retail, Wealth, Corporate or Global markets etc) Technically Fluent – how tech work on design, dev and run time, which tech to use for what design, working experience with Engineering on Development Framework, Run Time (envision production issues), to guide domain architects Experience creating Governance constraints – Software Delivery Methodology process for quality in productions Practicing Enterprise Architect with formal architecture certification (TOGAF or equivalent) with team management exposure If this speaks to you and you are ready for a new challenge, please send your Resume in MS word format to [email protected]   Even if you are not interested, you can still park your CV with us for other Banking IT positions or forward this Advertisement to your counterparts with the relevant Banking IT experiences I am looking for.   We Seek to: Understand your personal circumstances, needs and ideals Present your credentials to our clients only with your permission Strategize and consult with you     Your application will be kept with the strictest of confidence.   EA License No. 09C5803 Registration No. R1114115

Established Market Leader Growth and Digital Transformation Newly Created Role partnering a C suite Leader Our client is an established global professional services firm with a strong brand and is a market leader. It is currently undergoing exciting strategic business transformation to achieve its ambitious growth targets. There is now a rare opportunity to join its human resources division in an exciting newly created role, partnering the business leader of a key business division, based in Hong Kong. Responsibilities This is an exciting commercially focused role as strategic HR advisor partnering a C suite leader of a key Commercial division with ambitious growth plans and digital transformation on the agenda. You will be working with in-country HR and HR COE colleagues in developing and executing HR strategies to achieve business goals. You will challenge the status quo, and "move the needle" by developing and delivering HR solutions which provide measurable results to the business. You are expected to be on top of developments and emerging trends in the industry talent landscape to deliver progressive HR solutions to the business to enable the attraction, development and retention of high performing teams, as well as a best in class workplace. Requirements You are degree qualified with demonstrated track record as strategic HR Business Partner to a Global Business Unit or Division gained in large, complex organisations, ideally in the professional services, financial services or technology sectors. You have successfully led HR initiatives or projects of scale with impact on major businesses or across divisions. Experience delivering HR solutions through M&A / post M&A integration will be advantageous. Fluency in Mandarin will essential due to significant and frequent business interactions in Greater China. You are strategic, commercial with strong presentation, influencing and senior stakeholder management skills. To Apply Please submit your resume to Audrey Chan at [email protected], quoting the job title and reference number AC27973. We regret that only shortlisted candidates will be notified. Registration No: R1106832 Licence No: 16S8060

Our Client: Our client is an established company specialising in energy solutions and they are looking for a dynamic and energetic accountant to join their team. Reporting directly to the management team, this is an excellent opportunity with high visibility throughout the organisation, playing a pivotal role in the monthly closing and forecasting process. They are actively looking to hire a FP&A Executive to join their team in Singapore. The Responsibilities: Consolidate and prepare monthly forecasts, providing detailed commentary on variance analysis, investigating unusual variances, and propose corrective actions to resolve issues Assist in summarizing monthly closing/forecast activities for all entities Develop and prepare routine management reports and presentations Support daily scheduling, appointments, and meetings, and ensuring timely follow-up on action items Provide administrative support to the Management and other ad hoc tasks as assigned The Requirements: Collaborative team player with strong interpersonal skills, capable of interacting with stakeholders across all levels Degree holder with a minimum of 4 years of experience in accounts or business reporting Proficient in English to be able to liaise effectively with English-speaking stakeholders Demonstrated critical and analytical thinking abilities Proficiency in MS Office and PowerPoint applications Exceptional problem-solving skills and the ability to anticipate the needs of the Director Strong attention to detail and accuracy in all tasks performed RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: JO-231128-340240

Ultimate Performance (U.P.) has forged a reputation as the world’s foremost body transformation experts, delivering exceptional client results under the mantra "maximum results, minimum time" within our global gyms.

We are currently seeking a Cleaner to support our U.P. Singapore Orchard Gym and to take care of our facilities.

This position is available as a full-time role.

Key responsibilities:

• To carry out cleaning and minor maintenance duties.

• The goal is to keep our facility in a clean and orderly condition.

• To perform a regular inventory of cleaning supplies.

• Perform other related tasks that may be assigned from time to time.

• Cooperate with the rest of the staff Follow all health and safety regulations

Salary $2,200-$2,900 per month

Job Type: Full-time permanent

Hours: Total 44 hours per week, Monday-Friday 9 hours per day including 1 hour lunch break

Saturday or Sunday 4 hours per day

No formal qualification required.

Desirable: 1 year experience in a similar role.

In your third month of employment with us, you will be entitled to:

• Annual leave in line with the MOM regulations

• Daily scheduling of Room Attendants (RA) and Runner’s assignment.

• Supervise, train and check the overall work of RA and public area cleaners

• Inspect guestrooms and public areas to ensure compliance with cleanliness, maintenance and setup standards as well as to verify status.

• Follow up on the work performance and assignments of RA.

• Inspect rooms daily, including checkout, vacant, make up, long stay and Vacant Pickup.

• Inspect VIP rooms prior to guest’s arrival.

• Report maintenance deficiencies that require immediate attention and follow up on their status.

• Handle all guest requests items that come through the Job codes and walkie.

• Ensure that Policy of breaking “Privacy “ is handled seamlessly.

• Maintain Housekeeping supplies at par levels.

• Assist the Executive Housekeeper with Housekeeping stock-take.

• Organise linen stock-takes and collate information.

• Check cleaning standards in rooms are up to Quality Standards.

• Ensure safety of keys and communication devices are accountable for at end of shift.

• Conduct formal performance appraisals of all staff in Housekeeping department.

• Counsel and discipline subordinates in matters relating to misconduct, decided on appropriate disciplinary action.

• Ensure compliance with legislated heath and safety requirements within the workplace.

• Comply with all Corporate and Hotel Standards and Procedures.

• Take ownership and handles guests’ complaints pertaining to guest’s comfort and housekeeping duties.

This is an exciting opportunity to lead the brand's transformative journey! You will be driving consumer-centric strategies and shape the brand's success. Analyze data, set pricing, and craft innovative plans for major launches. Join a dynamic team, fuel your creativity, and make an impact in a fast-paced environment. Embrace the challenge, elevate the brand, and be part of an exciting journey to success!

• Overseeing the brand's implementation of the new brand promise, vision, position, architecture, and attainment of overall business objectives for the brand.
• Inspires and unifies the organization around the brand's vision, position, and strategies, ensuring clarity in translating them into functional expertise.
• Examines past data on new launches to create sales forecasts and financial plans.
• Analyzes and drives consumer insights to enhance impactful brand experiences.
• Studies market, consumer behavior, and competition to aid teams in setting new product prices and managing existing ones.
• Conducts regular reviews on the brand's consumers and trends, guiding channel plans and recommending goals for the upcoming year.
• Develops channel-specific targets, aligning with global business plans and contributing to annual brand operating plan reviews. Plans and allocates budgets for advertising and promotions to achieve profit targets.
• Leads in crafting Public Relations launch strategies for major releases, ensuring substantial media coverage for new product launches.
• Develops significant plans for Customer Relationship Management (CRM) to retain loyal members.

• Preferably holds a Bachelor’s Degree
• Demonstrates robust analytical skills
• Strong communication and presentation abilities.
• Proactive, disciplined, positive, resourceful, creative, organized, detail-oriented, and adept at multitasking.
• Possess experience in a leadership position
• Experience within the Retail/Skincare industry will be advantageous

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

 

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.