Build, Scale & Operate Leading DTC Brands alongside A-Players

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023, and in 2024, we've been awareded 2nd place on the E50, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

As the Social Media Engagement Lead, you will report to the Senior Customer Service Manager and play a pivotal role in developing and enhancing audience engagement, satisfaction, and loyalty.

You will lead social media moderation teams, oversee strategic initiatives to improve engagement, and protect the brand’s reputation on social platforms. Working cross-functionally, you will collaborate with Product, Marketing, Creative, and Supply Chain teams to ensure a seamless and impactful customer experience.

Key Responsibilities

Social Media Moderation Leadership

• Develop and maintain engagement guidelines, response templates, and moderation policies.
• Monitor brand sentiment and guide the moderation team in fostering a brand-driven environment.
• Strategize responses to audience feedback, ensuring alignment with brand values.
• Establish crisis protocols to address issues such as PR challenges or guideline violations.

Audience Engagement

• Actively engage with audiences by responding to and promoting audience comments and submitted content.
• Implement strategies to grow audience interaction and align narratives with marketing campaigns.
• Encourage audience interaction to foster brand engagement and a sense of community.

Customer Support

• Address escalated customer complaints and issues on social platforms.
• Enable and ensure moderators provide accurate product and policy information to audiences.

Analytics and Reporting

• Use social listening tools to monitor and report on sentiment and engagement trends.
• Generate actionable insights through regular reporting to refine engagement strategies.

Cross-Functional Collaboration

• Partner with marketing, product development, and other teams to address systemic challenges and improve user experiences.
• Collect, analyze and share feedback from the audience to enhance products and engagement strategies.

Indirect Team Management

• Lead and support social media moderators, offering guidance, feedback, and performance evaluations.
• Assign tasks, ensure team coverage, and deliver training programs to maintain high standards.

How You’ll Succeed

Maneuver is an OKRs, KPIs, & data-driven company, we are not Mad Men (Well, not all), but Math Men. As a result, a number of metrics will constitute the basis of your performance and success within this role and the company. These may include:

1. Streamline Response Processes: Establish and maintain efficient processes for addressing customer inquiries, complaints, and feedback via social media channels.
2. Manage Service Performance: Set and achieve key performance indicators (KPIs) to ensure timely, high-quality responses to customer concerns, meeting and exceeding high-performance benchmarks of the industry.
3. Promote Brand Goals: Foster positive interactions with customers to turn complaints and inquiries into opportunities for building brand loyalty and advocacy.
4. Enhance Knowledge Sharing: Collaborate with the customer service team to ensure consistent messaging, providing them with updated FAQs, product information, and escalation protocols.
5. Monitor Sentiment Trends: Regularly analyze customer sentiment and feedback from social media platforms to identify recurring issues and recommend actionable solutions.
6. Develop Training Programs: Provide ongoing training for customer service representatives in social media engagement best practices to improve efficiency and professionalism.
7. Implement Escalation Frameworks: Design and maintain a robust escalation process for handling high-priority or sensitive issues raised on social media platforms.
8. Optimize Cross-Team Communication: Work closely with the product, marketing, and operations teams to address systemic issues highlighted through customer feedback on social media.
9. Measure and Report Metrics: Track and report on customer satisfaction, resolution rates, and issue trends to identify opportunities for improving the customer experience.
10. Support Crisis Management: Act as a key point of contact for managing public-facing customer service responses during crises or high-stakes situations, ensuring consistency and professionalism.

Your Experience

• At least 5y exp. in Social Media Community Management with 2 years in a leadership role, managing online communities with a focus on driving engagement, handling feedback, and maintaining brand reputation.
• Proven experience leading a social media moderation team, ideally across multiple platforms (Facebook, Instagram, TikTok).
• Experience working cross-functionally with marketing, customer service, and other internal teams to ensure social media strategies align with broader company goals.
• Successful experience training, managing, and coordinating remote teams, as your customer service and moderation work is handled externally.
• Ability to train, mentor, and motivate a team of moderators, ensuring alignment with brand guidelines and service level agreements (SLAs).
• Data oriented with experience tracking, analyzing, and reporting on engagement metrics, sentiment analysis, and content moderation accuracy to drive continuous improvement.
• Can demonstrate a creative approach to community engagement, with a strong understanding of how to create compelling and interactive responses and activities.

Desirable Traits

• A degree in Marketing, Communications, Public Relations, Journalism, or a related field is preferred.
• Social media certifications (e.g., from Facebook, Google, or HubSpot) are a plus but not mandatory.
• Experience working with premium B2C and/or D2C brands, particularly in industries like health, wellness, or beauty, to understand how to communicate effectively with different audiences.
• Familiarity with mass-market brands, understanding how to scale community engagement to broader audiences.
• Enthusiasm for social media platforms, with a keen interest in staying up-to-date on the latest trends and best practices, especially in the wellness and beauty industries.

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction

ROLE OVERVIEW:

• Drives the integrated the organization’s Brand strategy, focusing on brand activation, positioning, marketing, and communication activities.
• Engages with media, public relations, and communication channels to establish and promote the "Well-being movement" represented by the brand.

RESPONSIBILITIES:

1. Brand Marketing and Communication Development

• Develop and execute PR and marketing strategies for brand activation and ESG/impact investing initiatives.
• Manage campaigns in public relations, content curation, production, and channel management.
• Promote the brand as the "Impact and Green Future" leader.

2. Communication Strategy

• Raise internal awareness about sustainability and encourage actionable initiatives (e.g., carbon footprint reduction).
• Align messaging for cross-functional and cross-border teams to ensure strategic consistency.

3. Brand Strategy and Messaging

• Create PR and marketing narratives for the brand's impact pillars (Advocacy, Business, Investment, Philanthropy).
• Design and update branding tools like brand guides, playbooks, and management software for internal and external use.

4. Campaigns and Market Insights

• Analyze market trends to refine PR and marketing strategies.
• Work with the partnership team to identify and execute joint campaigns with partners and sponsors.

5. Media and Content Management

• Act as a corporate spokesperson, managing press releases, media inquiries, and public engagements.
• Oversee content creation for digital platforms, including social media, blogs, newsletters, and videos.
• Develop internal communication strategies to engage employees and align them with the brand's vision.

6. Event and Community Management

• Collaborate with event teams to promote networking events through PR and marketing.
• Build relationships with key stakeholders and maintain a robust media and partner network.

REQUIREMENTS:

• 10+ years in corporate communications, sustainability, and PR/marketing.
• Expertise in ESG, impact investing, and sustainability communications.
• Track record in managing external communications, PR campaigns, and media relations.
• Experience in building cross-functional and cross-border PR and marketing strategies.
• Ability to develop PR/marketing kits (e.g., playbooks, software) for internal and external stakeholders.
• Strong analytical skills for market research and campaign optimization.
• Proficiency in managing budgets and evaluating ROI on initiatives.
• Skilled in digital and traditional communication platforms.
• Proven ability to lead and integrate cross-functional teams.
• Strategic collaboration with partners, sponsors, and stakeholders.
• Strong communication and interpersonal skills.
• Ability to inspire and align diverse teams towards organizational goals.
• Adaptability to rapidly changing market and media trends.

EA License Number: 23C1935 | EA Personnel Number: R1551292

About Us

SPH Media’s mission is to be the trusted source of news and lifestyle content in Singapore and Asia. One of our core purposes is to produce credible, balanced, and objective news and analysis, always with a view to uphold the public good and fostering an informed, engaged citizenry.

We welcome talented individuals to join us and grow a career in a vibrant and collaborative environment built around a culture of respect and inclusivity.

As an employer, we are committed to rewarding our people fairly and developing them in their careers.

About the Role

Social Media Lead/Producer (Female)

Roles & Responsibilities

• Strategise, plan, schedule and organise content for FEMALE’s social media platforms
• Ideate and oversee production of content for FEMALE’s social media platforms, ensuring it aligns with FEMALE’s goals, values and message as the documentor of style and youth culture
• Oversee and liaise with content producers (in-house and external) and any other collaborators (eg. video editors) involved in the content production for FEMALE’s social media platforms
• Optimise FEMALE’s social media content for the different platforms, formats and devices, and ensure it’s engaging, informative and shareable
• Monitor and analyse performance of FEMALE’s social media content using various metrics and tools to evaluate effectiveness, and improve content and strategy accordingly
• Create original content including videos and graphics, as well as repurpose existing content from other sources for FEMALE’s social media platforms
• Write captions for all social media posts
• Front content when relevant/asked to
• Write stories for FEMALE’s website when relevant/appropriate

Who we are looking for

• Interest in and knowledge of creating engaging content for social media especially Instagram and TikTok
• Interest in and knowledge of fashion, pop culture, subcultures, lifestyle and media
• Up to speed with the latest trends, topics and hashtags relevant to FEMALE’s brand and target audience
• Understanding of the algorithms, features and best practices of each social media platform and how to leverage them to increase visibility, reach and engagement
• Knowledge of various tools and techniques such as SEO, hashtags, captions, links to boost exposure and engagement
• Experienced with Sprout Social, Google Analytics and other programmes used to analyse performance of social media content
• Experienced with Premiere Pro, Capcut and other video editing software/apps
• Good command of English (written and spoken)
• Creative with an eye/taste for design
• Strong critical thinking skills
• Good interpersonal and project management skills

About OOm Pte Ltd

OOm is a leading digital marketing agency in Singapore, specializing in performance-driven strategies across SEO, SEM, social media, and content marketing. Since our establishment, we have empowered brands of all sizes to thrive in the digital landscape by delivering impactful marketing solutions that drive business growth.

We’re looking for a highly organized individual with an eye for design and social media to take charge of our social media operations. This role involves overseeing a team of writers, designers, editors and social media executives to ensure smooth production and scheduling of high-volume content for our clients.

Your Role:

• Lead the team to keep operations efficient and collaborative.
• Manage the workflow of social media content production, ensuring deadlines are consistently met.
• Oversee content quality, providing guidance to maintain standards and meet client expectations.
• Monitor scheduling and posting processes, ensuring all content aligns with client requirements and timelines.
• Keep up with social media trends and design standards, suggesting improvements to content aesthetics and formats.
• Act as a problem-solver to address any bottlenecks or challenges in the production pipeline.

What You Bring:

• Minimum of 3 years of experience in graphic design, with a strong portfolio showcasing static and animated designs, offline prints and mock-ups, and web design projects
• Strong organizational and management skills to handle multiple moving parts in a high-output environment.
• An appreciation for good design and social media trends
• Experience working with teams, coordinating efforts, and ensuring smooth operations.
• Familiarity with social media platforms and scheduling tools
• A proactive attitude and an ability to adapt to fast-paced workflows.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, etc.), AI design tool other relevant design tools

Interested applicants may send your updated resume to +65 8068 2355 or by clicking "Apply". Only shortlisted candidates will be notified.

Our company specializes in offering face-to-face marketing services to organizations, providing them with a powerful way to connect with potential buyers.

Responsibilities:

• Assist clients to represent their brands via F2F marketing

• Come up with marketing solutions with peers

• Meet sales target and team KPI

What to EXPECT:

• Travelling Opportunities

• Personal Growth and Development

• Exposure to the industry

• 1 to 1 Coaching

• Advancement and Workshops

We provide a 2 weeks on-the-job training for no-experience candidates. Apply with us to get to know out company better and start your kickstart your career journey!