Total 1,526 customer service manager job vacancies in Purchasing / Procurement / Inventory category in Singapore

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Mon to Fri 8.30pm to 6pm

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

(Location - Near Bishan MRT)

Basic + AWS + VB

MNC

JOB RESPONSIBILITIES:

• Build strong relationships with and maintain good communication with Customer
• Run and confirm inventory allocations daily, managing inventory communications between customer and Warehouse staff, while assisting the warehouse team with inventory allocations in the WMS.
• Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
• Update the WMS daily to reflect all warehouse activities.
• Assist Warehouse Manager and warehouse team with inventory reports and assignments.
• Invoicing to customer
• Provide additional support as needed.

Requirements:

• Must be able to communicate/write in English to liaise with internal & external stakeholders
• 1-2 years experience in Customer Service or Admin
• Short notice period / immediate preferred

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Warehouse Customer Service

Occupation

WAREHOUSE CLERK

Job Description & Requirements

• Coordinate port operations (include stevedore, stuffing/unstuffing, forklift, internal railing etc)
• Provide quotations to customers
• Provide billings to customers
• Ensure all port operations related documents details are in order
• Sorting and filing of documents
• Other ad hoc duties as assigned by Supervisor

Requirements:

• Fresh Graduate are most welcome
• On job training will be provided

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Job Overview

We are seeking a motivated and experienced F&B Store Manager to oversee daily operations, lead a team, and ensure an excellent customer experience. The ideal candidate is a proactive leader with a passion for hospitality and operational excellence.

Key Responsibilities

• Operational Management: Oversee daily store operations, including inventory, scheduling, and ensuring compliance with health and safety regulations.
• Team Leadership: Recruit, train, and manage staff to deliver excellent service and maintain a motivated team environment.
• Customer Experience: Ensure a welcoming atmosphere and address customer concerns to maintain high satisfaction levels.
• Financial Oversight: Monitor and optimize budgets, control costs, and achieve sales targets.
• Quality Control: Uphold company standards for food, beverage, and service quality.
• Problem Solving: Handle operational challenges efficiently and adapt to changing needs.

Qualifications and Skills

• Proven experience as an F&B Manager, Store Manager, or similar role in the food and beverage industry.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Solid understanding of financial management, including budgeting and sales forecasting.
• Knowledge of health and safety regulations for the F&B sector.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities:

Store Operations & Management

• Ensure all back end systems are aligned for efficient operations.
• Ensure all SOPs are followed, in-line with company wide standards, and provide the proper training and guidance to the team.
• Ensure all team members are trained on all FOH roles and execute them to the set standards.
• Work together with the kitchen team to ensure a seamless culinary experience for the guests.
• Oversee all maintenance works in the store and report upwards anything that is not in working order.
• Manage all store inventory, ensure ordering is in place to avoid outages.
• Set and enforce a cleanliness plan for the store, ensuring the presentation of the venue is always up to company standards.
• Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by team members.

Guest Experience

• Provide an exceptional guest experience at all times and lead the team in doing the same.
• Build long standing relationships with regular guests, being their point of contact for any needs.
• Advocate for the needs of the guests and the guest experience. Push the team, the operations, and the business for constant improvements that will provide meaningful enhancements for the guests.
• Find ways to resolve any guest problems and turn complaints or incidents into memorable guest experiences.
• Manage, apply and ensure brand experience & customer service policies and procedures meet audit requirements.

Team Management

• Manage and oversee Workforce Planning policies for the store, including recruitment of new team members and weekly rostering of the team, in order to enhance existing, or optimize available, resources as necessary.
• Set and communicate clear performance expectations for all team members.
• Provide training and learning experiences for all team members.
• Outline growth plans for team members within the organization.
• Create a positive and fun working environment that encourages professional behaviour, exceptional guest experiences, and staff retention.
• Provide feedback, re-training and performance management as needed to underperforming staff.
• Communicate clearly with the larger management team on all staff matters - both high and low performers, and provide action plans.
• Foster a supportive working relationship with all direct reports.
• Conduct all performance appraisals for the FOH team.

Finance

• Optimise revenue at store level to meet weekly, monthly, and annual revenue targets.
• Oversee all ad-hoc expenses, providing approval and guidance to minimize the need for unforeseen expenditures.
• Manage manpower hours to stay within budget while meeting operational needs.

Communications and Reporting

• Facilitate seamless communications within the store team and between the store team and larger organization.
• Foster good working relationships with all internal and external partners including but not limited to Upper Management, Brand and Merchandising teams, Central Kitchen, Logistics Team, External Vendors, Store Neighbors and Partners.
• Proactively and clearly communicate all necessary information to the store team, ensuring information is not only shared but understood.
• Proactively and clearly communicate upwards, ensuring appropriate information is shared and necessary attention is brought to accomplishments and challenges for the store.
• Ensure all daily store reporting is executed in a timely fashion and according to SOP (end of day reporting, requisitions, etc…).
• Participate, as relevant, in all larger company management meetings.

Requirements:

• Min 6 years of relevant working experience in the F&B industry.
• A natural leader, highly communicative to lead and motivate staff.
• Trained eye for detail and customer-centric.
• Ability to work in a fast-paced environment.
• Fluent in English.
• Computer literate.
• Willing to work on rotating shifts, weekends and public holidays.
• 5 or 6 days alternating work week.

• Oversee the daily store operations and its manpower planning

• Hire, train, motivate and manage the team to achieve the best results

• Responsible for admin duties in the outlet including but not limited to inventory management, sales forecast, invoices consolidation, generate reports such as sales report or costing report and attend management meetings

• Conduct monthly inventory checks in operating equipment and supplies

• Work closely with relevant personnel at all levels by maintaining an effective communication, to ensure smooth execution of various activities/promotions

• Ensure smooth operations of the store with compliance to product quality, hygiene & safety standards

• Appraise employees for their performance regularly and provide feedback to improve performance

• Involve in investigation of issues relating to customer feedbacks on service and product quality

• To maintain a sound knowledge of the menu and presentation standards for food and drinks

• Ensure that the handover, closing and opening procedures are complete in each shift

• Perform other duties/tasks as required

Requirements:

- Minimum 1 year of experience at supervisory role in managing a Cafe/Restaurant/Fast food sector or other sectors

- Good people management skills, strong communication skills and hands-on duties

- Ability to prioritize tasks and manage time effectively

- Desire to work in a fast-paced environment and work well under pressure

- Pleasant, mature, outgoing, meticulous with good interpersonal skills

Reports to:

Managing Director

1. AUTHORITY

To manage the Procurement Team and procurement processes, by delegation or execution.

2. RESPONSIBILITY

The procurement manager is responsible for the Procurement and Logistics Team. He/she is responsible for delegating or executing the spare part, consumable and service contract management, as well as vendor management. He/she will initiate and follow up on process improvement within his/her field of responsibility.

· Delegate contract management tasks as appropriate

· Develop procurement and logistic processes within company

· Setting the procurement strategy to conform to the overall ship management strategy

· Initiate and follow up on process improvements within the Procurement Team

· Pro-Actively contribute to Management Team

· Establish and maintain procurement market knowledge processes

· Maintain contact and actively participate in procurement consolidation

· Initiate and develop contract agreements with vendors and suppliers

· Implementing the procurement strategy at all levels of responsibility

· Initiate and follow up on improvement actions in line with the strategy

· Ensure spare part, consumable, and service contract management processes will come into place and will be improved continuously

· Ensure vendor management processes will come into place and will be improved continuously

· Delegate vendor management tasks as appropriate

· Delegate contract management tasks as appropriate

· Define, monitor, maintain, and if necessary modify required quality of delivered goods and services on board

· Respond to emergencies and potential emergencies as described in the Emergency Response procedures

· Issue standards, best practices and guidelines to the Procurement Department for action as appropriate

· Liaise between senior management and concerned staff in the department

· Participate in the Management Review of the Integrated Management System

· Support Fleet Management Teams on day-to-day and tactical strategic Procurement

· Monitor operational performance by reviewing KPI statistics, monthly reports

· Review Management Review conclusions and prepare corrective actions

· Verify Contract Performance

· Audit suppliers according to audit schedule

· Generate feedback on operational performance from Procurement Executives or Procurement Team

· Developing and Monitoring KPI’s in consultation with the Managing Director

· Provide corrective action proposals based on analysis of KPI results, deviation results and root cause analysis, Management Review results

· Provide status report to the Managing Director/CEO

3. WORK CONTACTS

Maintain a constant line of contact with all purchasers in the Procurement Team. Maintain frequent contact with other members of the Management Team and the Managing Director(s). Establish and maintain contacts with ships (representatives) and suppliers globally. Frequent contact with members of the combined Procurement Team.

4. SUPERVISORY RESPONSIBILITY

To the Procurement Team.

5. FINANCIAL AUTHORITY

As per Company Financial Authority procedure.

6. QUALIFICATIONS

· Strong analytical, problem solving, time management, decision making and leadership skills

· Highly flexible, stress resistant and able to demonstrate conceptual thinking skills

· Demonstrates teamwork, interpersonal and communication skills

· Extensive knowledge and experience of project work must be process oriented

· Ability to respond positively to customers and external bodies in an effective manner

· Knowledge and experience in the health and safety and the marine industry

· Sound knowledge and experience with QHSE Management concepts

· Preferably knowledge and experience of ship operations

· Good inter-cultural skills and an understanding of Asian and Western business practices and protocol

· Good working understanding of commercial and contractual documents as they pertain to Sellers/Buyers issues

Benefits:

• 0-20% performance related pay (PRP) per month

• 2% medical pay per month

• Greet customers, answer inquiries and schedule appointments

• Communicate with pet groomers, shop assistants, and drivers to ensure smooth operation of services.

• Manage store inventory, ensuring that stock levels and types match actual inventory, and restocking when necessary.

• Responsible for payment collection, ensuring customer fees are collected accurately.

• In charge of the store's marketing and promotional activities

• Submit various operational reports at the beginning of each month, including sales, customer feedback, inventory, and employee performance.

• During working hours, take care of the dogs, ensuring their safety, cleanliness, and comfort.

• Any other a-hoc duties as required

Job Requirement:

• Strong communication skills

• Able to multitask

• Candidates with experience as store manager in retail sales, customer service, or working in a pet shop will have an advantage.

• 6 Days Work Week

Maxhunt Resource Pte Ltd | EA Licence: 22C1322
Loh Wing Sheng | Registration No: R22110239

As a Warehouse Manager, you will play a pivotal role in overseeing the daily operations of our warehouse facility. You will be responsible for managing inventory, coordinating logistics, supervising staff, and ensuring a safe and efficient workflow.

Job Responsibilities

· Manage, support, plan and organise day-to-day inventory and all inventory control process within the warehouse to ensure smooth operations.

· Ensure daily warehouse activities are performed in a timely, efficient and accurate manner.

· Ensure proper and accurate placement of all goods

· Support order fulfilment, picking, packing & ensuring on time delivery of merchandise and minimal error in fulfilment orders

· Provide leadership and guidance to the warehouse team (about 10 pax), including training, scheduling, and performance management

· Work closely with retail operations and cross functional teams to resolve daily operational issues.

· Continuously evaluate warehouse processes and identify opportunities for improvement to enhance efficiency and productivity.

· Establish and maintain Standard Operation Procedures (SOP).

Job Requirements

· At least a Diploma in Logistic, Supply Chain Management or any related field.

· Possess at least 3 years of managerial experience in Retail Logistic, or Supply Chain.

· Proficient in Microsoft Office, ERP/WMS experience is an added advantage

· Physically fit to handle up to 20kg of load

· Demonstrated leadership abilities with a track record of effectively managing teams and fostering a positive work environment.

· Candidates with less than 3 years of managerial experience may be considered for a supervisor position

Your Role
We are looking for an experienced Outlet Manager/ Store Manager to manage store operations including opening and closing, store cleanliness and etc. To provide training and achieve sales targets and implementing strategies. Cultivate and maintain strong relationships with retail managers and staff. To understanding of store Standard Operating Procedures (SOPs) and working practices.

What Will You Do

• · To manage store operations including opening and closing, store cleanliness and etc.
• · To provide training and achieve sales targets and implementing strategies
• · Cultivate and maintain strong relationships with retail managers and staff.
• · To understanding of store Standard Operating Procedures (SOPs) and working practices.
• · Coordinate with retailers/stores on activities such as promotional events.
• · To implement merchandising and promotional plans according to company standards.
• · Provide management with weekly/ monthly reports detailing stock movements.

What Do We Want

• · At least O Level & above in retail or equivalent
• · Min 3-5 years of relevant working experiences in retail industry

What Will You Get In Return
You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$3700 + attractive perks.

What You Need to do Now
Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note:
Only shortlisted candidate will be notified via email for an interview invitation

Responsibilities

• Handle customer inquiries, resolve complaints, and address any issues that arise, creating a positive shopping experience and fostering customer loyalty.
• Achieving sales targets by monitoring performance and implementing strategies to meet sales goals.
• Analyze sales data to identify growth opportunities and control expenses to maximize profitability.
• Manage all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization.
• Implement training programs and supervise staff. Set performance expectations, provide ongoing feedback, schedule shifts, manage payroll, and motivate employees to deliver high-quality customer service.
• Oversee product placement and visual merchandising to optimize sales and create an appealing shopping environment in line with company policies.
• Collaborate with the marketing team to execute campaigns and promotional activities.

Requirements

• Minimum qualification of GCE O’ Level or equivalent
• At least 5 years of experience in the retail industry, with a minimum of 3 years in Assistant Manager or Supervisor is highly advantageous.
• Solid understanding of retail operations, sales techniques, merchandising, and customer service principles. Experience with inventory management and retail software is a plus.
• Proven track record of achieving sales targets, analyzing sales data, and implementing growth strategies. Financial management skills with knowledge of budgeting and profitability analysis.
• Strong leadership and team management abilities, including effective communication, delegation, and problem-solving.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Benefits Summary:

• Up $4000 + Benefits + Bonus
• 5 Days work week
• Working Location: Central
• MNC with good working environment

Responsibilities:

• Oversee and drive store sales performance with the team
• Establish and develop service operations to ensure a seamless customer experience
• Oversee retail administration and assign staff duties according to operational requirements.
• Coordinate crisis response and recovery activities by business continuity policies
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Alternatively, you may also email your resume to us at [email protected].

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH
Registration No: R1658602
EA License No: 20C0278

Key Responsibilities:

• Develop and implement procurement strategies to ensure cost-effective and timely sourcing of quality ingredients, supplies, and equipment.
• Identify and build strong relationships with reliable suppliers and negotiate contracts for favorable terms.
• Monitor market trends, pricing, and availability to make informed purchasing decisions.
• Coordinate with culinary and operations teams to ensure procurement aligns with menu planning and operational requirements.
• Oversee inventory management, ensuring optimal stock levels to avoid shortages or overstocking.
• Ensure compliance with food safety, health regulations, and company standards in all procurement activities.
• Analyze procurement data, prepare reports, and identify opportunities for cost savings and efficiency improvements.
• Manage the procurement team, providing guidance, training, and performance evaluations.

Requirements:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 3 years of experience in procurement, preferably in the F&B or hospitality industry.
• Strong knowledge of supply chain management, contract negotiation, and vendor relationship management.
• Familiarity with food safety regulations and F&B industry standards.
• Proficient in procurement software and MS Office applications.
• Excellent analytical, organizational, and communication skills.
• Ability to work under pressure and handle multiple tasks effectively.
• Bilingual in english and mandarin to liaise with mandarin speaking counterparts

Founded in 2007 and headquartered in Paris, Devialet is celebrated for its innovation in acoustics, industrial design and sound technologies. Our story began with ADH®, a revolutionary patented invention that would forever change high-end amplifiers. A mind-blowing feat, this hybrid technology seamlessly blends digital and analog to produce sound quality unlike anything previously experienced.

Every day, all our teams work tirelessly towards one goal: delivering emotion, exposing the purest sound to as many people as possible, with no distortion, saturation or background noise. Step by step, we have sparked a real technological revolution in the audio world that got in motion thanks to some radical innovations. Since our creation, we have registered 160+ patents.

From Hong Kong and New York to London and Munich, we’re constantly looking for talented women and men who want to support our projects and values.

Ready to join us?

STORE MANAGER

KEY MISSIONS

● Be responsible for leading the retail team to achieve the assigned sales goals for the store and for each individual

● Work closely with the Senior Manager and/or the APAC Trainer to train and motivate the retail team, enhance team morale, and maintain a positive and efficient environment

● Ensure that store merchandising plans are correctly implemented and that the store image is maintained for the brand to be represented professionally

● Assist in understanding and identifying the needs and requirements of existing and potential customers, and share the information with the supervisor in a timely manner

● Contribute to the development of sales and marketing initiatives that will boost sales at the store

● Participate actively in training sessions to acquire the latest knowledge (products and technologies), then conduct in-store training sessions with the retail team

● Compile reports on traffic information, client demographics, commercial pitch efficiency, and processes for optimizing staff presence in the store

● Maintain good inventory control and track sales performance at different points of sales

● Work closely with all departments: Customer Support, HR, Finance, Operations, and Marketing to ensure corporate guidelines and procedures are adhered to within the team at the store

● Accomplish other tasks or achieve other KPIs as assigned by the company

PROFILE

● A minimum of 4-6 years of work experience in luxury retail as sales, with a proven track record of delivering outstanding sales results

● At least 2 years of experience in retail sales management, training experience is a plus

● Highly proficient in English, Mandarin is a plus. Other spoken language proficiency is welcome

● Leadership qualities with high ambitions

● Autonomy, problem-solving abilities, and entrepreneurial drive are essential

● Excellent written/verbal communication and interpersonal skills

● Strong computer skills such as MS Office (Word, Excel, and PowerPoint) and open to learning new software platforms

● Well-spoken, strong presentation and communication skills required

● Training, Workforce Management experience is a plus

● High energy to cope with a versatile and fast-paced environment

● Ability to represent the brand

● Interest or knowledge in Audio, luxury brands, and music would be an advantage

● Availability and flexibility to work (roster-based) to meet the needs of the business

Benefits:

- 5.5 days work week

- Annual Performance Bonus

- Medical and Dental upto $400 per annum

- Annual Leave

- Birthday Vouchers

- Annual Increment

- Positive and Fun Working Environment

- Empowering and Nurturing

Job Descriptions:

As a manager at Auntie Anne's, you will manage the operations of your outlet, and lead a team of 4-8 people. If you are passionate and driven, running an Auntie Anne's kiosk will challenge, excite, and reward you.

As an Auntie Anne's manager, you will:

• Ensure all kiosks achieve optimum level of Service, Quality and Profitability
• Manage, train and supervise teams for operational excellence
• Ensure smooth store operations, cash control and shift management
• Manage high performance of team and develop talents
• Manage inventory balance and ordering
• Ensure SOPs, safety and hygiene practice at all times
• Review and implement SOP for all restaurants

Requirements:

• A Degree, Diploma, Higher Nitec or Nitec in any discipline
• High energy and a strong passion for delighting customers
• Drive and resourcefulness to deliver results
• Strong management skills with the ability to lead and motivate a team
• Able to work shifts, weekends and public holidays (5.5-day work week)
• At least 3 years of outlet/store manager experience

• Develop and implement sourcing strategies for IT products and services to optimize costs and meet organizational needs.
• Vendor Management: Identify, evaluate, and manage relationships with suppliers and vendors, ensuring quality, reliability, and compliance with service-level agreements.
• Negotiate contracts with suppliers to secure favorable terms and conditions, ensuring alignment with business objectives and budgetary constraints.
• Conduct market research and analysis to stay updated on industry trends, emerging technologies, and pricing strategies.
• Collaborate with finance and IT departments to manage procurement budgets, monitor expenditures, and identify cost-saving opportunities.
• Work closely with IT, finance, and other departments to understand procurement needs and ensure alignment with overall business strategies.
• Ensure procurement processes comply with internal policies and external regulations, identifying and mitigating risks associated with vendor relationships.
• Oversee the inventory of IT assets, ensuring optimal levels and timely replenishment while minimizing waste and obsolescence.
• Establish and monitor key performance indicators (KPIs) for procurement activities, analyzing data to drive continuous improvement.
• Lead and mentor the procurement team, fostering a culture of collaboration, accountability, and professional development.

Requirements:

• Possess a degree in any discipline
• Minimum 3 years’ of experience in sourcing and procurement

Wong Li Qi (Jolin)

R2096313

Mon to Fri 8.30am - 6pm

This role overseeing the warehouse operations, local distribution, resource planning, P&L and warehouse improvement projects.

Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to Company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

Overall Operations Projects Supervision

- Delegate the respective task to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding.

- Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior

Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PL Warehouse operations.

- Experience in managing large warehouse operation team

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Strong communication skills with customers or / and appointed vendors

As part of CHAGEE Singapore’s expansion, we are looking for dynamic Store Managers to be part of the pioneering team. You will be responsible for leading the full spectrum of store business management and operations. You will also be an integral anchor to the Barista team on the provision of the CHAGEE store experience.

If you are looking to develop your career with one of the global leading tea beverages brand and be part of this exciting expansion; send in your application now!

What you will be responsible for:

• Responsible for both the strategic and operational work of the store team
• Manages the P&L activities of the store, including net sales, revenue, recruitment, inventory, cost management etc.
• Monitors and maintain integrity of stores operation and the provision of services
• Ensure quality control and assurance standards are met
• Team management; including training, performance and productivity
• Mentor team in achieving targets and successful provision of CHAGEE experience
• Serves as main representative between store and customers
• Partner Operations team in planning, development and implementation of short to long term objectives

If you are:

• Passionate, responsible, highly motivated and proactive individuals
• Prior working experience in a fast-moving beverages or F&B operations
• Knowledge of P&L management
• Effective verbal and written communication skills
• Ability to establish effective working relationships with all internal and external stakeholders
• Capacity to work in a fast-paced environment and handle multiple tasks simultaneously
• Work and collaborate as a team to achieve and ensure smooth operational success

Our Company

We are a retail focused enterprise with a chain of convenience stores, and is highly service oriented business with strong focus on excellence in sales and customer service.

JOB OPENING: STORE MANAGER

1. Mandatory - Convenience stores experience.

2. Diploma, preferably in Business Studies, Hospitality, Logistics, Retail or Technical Studies.

3. Strong in customer service.

4. Good with English and communications skills.

5. Strong confident leadership & Team builder

6. Experienced with Computer, related retail Technologies.

7. Business oriented and self motivated to excel.

8. Able to train and supervise new staff.

9. Willing to work long hours and manage multiple stores across Singapore, work shift.

10. Mandatory - willing to do night shifts

JOB SCOPE

Store Manager

1) Operate and run a chain of convenience stores.

2) Manage a retail team.

3) Sales, profit focused.

4) Customer oriented.

5) Compliant with all store policies and SOPs.

Customer Service and Personal Attributes

1) Employ a positive approach to customer service, including politeness, promptness and identification of internal / external customer requirements and taking remedial action.

2) Understand customer requirements and deal with them promptly.

3) Deal with incidents involving customers appropriately and according to company policy.

4) Maintain all company procedures for customers’ enquiries, complaints and other incidents promptly.

5) Give accurate information appropriately to customers.

6) Maintain compliance with contingency plans, emergency procedures, and appropriate health and safety regulations.

7) Provide appropriate information and assistance to enquiries.

8) Deal with unexpected situations appropriately.

9) Maintain required personal deportment standard (posture, behaviour, bearing etc).

10) Maintain required discipline standard (punctuality, self-restrain, compliance to orders and regulations etc).

11) Maintain required hygiene standard (personal grooming, uniform, cleanliness etc).

12) Maintain required standard of honesty and integrity.

13) Maintain required punctuality, rostering, standard of commitment and sense of responsibility.

14) Able to perform sales via POS modes

15) Able to perform various sales categories and various modes of payments.

16) Comply with legal requirements, such as Expiry, Legal Age, Food safety, Sales time-limit requirements, etc.

17) Able to do promotion, up-sell, price checks and labelling.

18) Able to do housekeeping and ensure high standards of store upkeep.

Logs operations, Inventory management and Storage

1) Technology relating to Logs Operations, eg. PDA, PC, Logistics tracking system, Retail POS operation.

2) Whole range of logs operations and supply chain related to retail business.

3) Liaison with warehouse and suppliers.
Online business and logs operations.

4) Able to perform various forms of analysis – sales, inventory, ordering patterns, damage, wastage, losses, turn-over, etc.

5) Able to perform physical receiving functions including storage, re-stacking, proper physical inspection against documentation/ correct quantity, expiry checks.

6) Able to perform system receiving functions from various suppliers using diff modes.

7) Able to perform packing functions including completion and/or updating of necessary paperwork and system requirements.

8) Able to perform spot checks and to support stock-takes and to ensure inventory accuracy.

9) Comply with all relevant health, safety and company regulatory rules and standards.

10) Correct and appropriate use of Material Handling Equipment (MHE) and tools.

11) Adequately apply store FIFO and other principles.

Ordering, Expiry & Inventory Management

1) Able to analysis stock requirements and holding.

2) Able to adequately support / perform various modes of ordering.

3) Obtain information about products/materials to be procured by speaking with suppliers, making phone calls and reading brochures and trade publications.

4) Obtain relevant information on regulations and standards and comply with all aspects relating to goods receipt, checking process of the Company.

5) Search system and ordering databases to find quantities in stock, SKUs /parts numbers.

6) Ability to communicate inventory management policies and procedures.

7) Monitor inventory levels and inventory movement using manual or computerised inventory systems.

8) Able to review inventory reports (quantity, type and pricing and stock on hand).

9) Able to understand and process ordering.

10) Comply with all relevant SOPS, health and safety standards.

11) Strong understanding of company procedures.

Pay

Range from 3000 to 3300 per month.

Key Requirements:

• Positive Thinking
• Motivated
• Well-Organized
• Customer-Focused
• Good Problem Solving Skill
• Communicate well with customers, team members and boss
• Minimum 8 experience in managing retail stores (F&B prefer)
• Great interest and knowledge of Disney and/or Sanrio Characters
• Work Permit, Employment Pass Welcome

Jobs Scope:

• Project management from conceptualize to completion of setting up multiple retail stores
• Hiring Store Managers and Sales Assistants for all retail stores
• Overseeing interior designing and renovation completed on time
• Creativity and ideas to ensure store presentation successfully bringing out our franchise licenced characters
• Show enthusiasm in setting up first Disney concept store and/or Sanrio Character Store
• Manage Product display and creativity to showcase the best for customers
• Manage clients feedback promptly
• Build rapport and relationship with clients
• Manage Client Interaction
• Manage Administrative Matters
• Monitor and Place Orders from Central Kitchen
• Manage Payments
• Manage outlet managers, sales assistant and ensure proper training conducted
• Possess enthusiasm to grow the business and exceed sales target

Working Hour:

5 Days Work-Week (44 Hours)

Office Address: Shopping Malls across Singapore (North-East, North, Centre, West)

Key Benefits:

• Medical Benefits
• Annual Leave Up to 18 per year (starting from 10, and incremental 1 day per year)
• Flexible Working Arrangement
• Happy and Positive Working Team Members
• Encourage Long Break once a year for Travelling Overseas

This role overseeing the warehouse operations, local distribution, resource planning, P&L and warehouse improvement projects.

Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to Company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

Overall Operations Projects Supervision

- Delegate the respective task to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding.

- Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior

Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PL Warehouse operations.

- Experience in managing large warehouse operation team

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Strong communication skills with customers or / and appointed vendors

Mon to Fri 8.30am - 6pm

As the Assistant Purchasing Manager, you will support the Head of Purchasing in sourcing and procuring products essential for our company's operations.

This is a crucial role in maintaining inventory levels, negotiating with suppliers, and ensuring timely delivery of products.

Responsibilities:

• Participate in the developing of purchasing strategies together with the HOD based on company goals and market trends.
• Source and evaluate international suppliers based on price, quality, selection, service, support, availability, reliability, and supplier reputation.
• Negotiate contracts, terms, and pricing with suppliers.
• Maintain and update inventory records and ensure accuracy in purchasing and delivery.
• Work closely with international suppliers, key stakeholders and functional team members to ensure uninterrupted supplies of products.
• Evaluate supplier performance and conduct regular performance reviews to ensure compliance with contractual obligations.
• Monitor and analyze market trends and competitor activities to identify opportunities and challenges.
• Handle administrative tasks such as preparing purchase orders, requisitions, and reports.
• Resolve supplier or delivery issues in a timely manner to minimize disruption to operations.
• Stay updated with industry trends and best practices in purchasing and supply chain management.
• Ensure compliance with relevant laws, regulations, and company policies in all procurement activities.
• Communicate effectively with internal teams to provide updates, gather feedback, and address concerns related to procurement.

Requirements:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Proven 5 years’ experience in purchasing, procurement, or supply chain management in the foodservice industry.
• Strong negotiation skills and ability to build and maintain supplier relationships.

Remuneration

• Basic salary: $4,000 t0 $4,500 per month (can be negotiated depending on experience)
• 14 days annual leave per year
• 1 month AWS
• Variable Bonus
• Medical insurance coverage
• 5.5 days workweek (on assigned Sat duty)

By: Charmaine Soh | R24122333