Job Summary:
The Operation Manager is responsible for the smooth functioning of all food and beverage operations. The role involves managing daily operations, supervising staff, ensuring excellent customer service, and maintaining high standards of food quality, health, and safety. The Operation Manager will also play a key role in optimizing processes, controlling costs, and driving the business towards profitability and growth.

Key Responsibilities:Operational Management:Oversee daily F&B operations, ensuring they run smoothly and efficiently.
Coordinate between different departments (kitchen, service, inventory, etc.) to ensure seamless workflow.
Implement and monitor standard operating procedures (SOPs) to maintain high-quality standards in service and food production.
Ensure compliance with health, safety, sanitation, and alcohol regulations.
Staff Management:Recruit, train, and supervise F&B staff to ensure a high level of productivity and customer service.
Develop staff schedules and ensure proper shift coverage.
Conduct performance evaluations and provide feedback and coaching to employees.
Foster a positive and collaborative working environment.
Customer Experience:Monitor customer satisfaction and address any concerns or complaints promptly and professionally.
Ensure a high level of customer service is delivered by all staff.
Work with the marketing team to promote customer engagement initiatives and loyalty programs.
Vendor & Supplier Relations:

• Build and maintain strong relationships with vendors and suppliers to ensure timely and cost-effective deliveries.
• Negotiate contracts with suppliers for food, beverages, and equipment.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience as an Operation Manager or similar role in the F&B industry.
• Strong knowledge of food safety regulations and F&B management best practices.
• Excellent leadership, communication, and organizational skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Proficiency in restaurant management software and Microsoft Office Suite.

Job Summary:
The Operation Manager is responsible for the smooth functioning of all food and beverage operations. The role involves managing daily operations, supervising staff, ensuring excellent customer service, and maintaining high standards of food quality, health, and safety. The Operation Manager will also play a key role in optimizing processes, controlling costs, and driving the business towards profitability and growth.

Key Responsibilities:Operational Management:Oversee daily F&B operations, ensuring they run smoothly and efficiently.
Coordinate between different departments (kitchen, service, inventory, etc.) to ensure seamless workflow.
Implement and monitor standard operating procedures (SOPs) to maintain high-quality standards in service and food production.
Ensure compliance with health, safety, sanitation, and alcohol regulations.
Staff Management:Recruit, train, and supervise F&B staff to ensure a high level of productivity and customer service.
Develop staff schedules and ensure proper shift coverage.
Conduct performance evaluations and provide feedback and coaching to employees.
Foster a positive and collaborative working environment.
Customer Experience:Monitor customer satisfaction and address any concerns or complaints promptly and professionally.
Ensure a high level of customer service is delivered by all staff.
Work with the marketing team to promote customer engagement initiatives and loyalty programs.
Vendor & Supplier Relations:

• Build and maintain strong relationships with vendors and suppliers to ensure timely and cost-effective deliveries.
• Negotiate contracts with suppliers for food, beverages, and equipment.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience as an Operation Manager or similar role in the F&B industry.
• Strong knowledge of food safety regulations and F&B management best practices.
• Excellent leadership, communication, and organizational skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Proficiency in restaurant management software and Microsoft Office Suite.

Warehouse Operations Supervisor

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a proactive Warehouse Operations Supervisor to lead the warehouse team for day-to-day operations.

• Lead and manage warehouse operations team for inbound and outbound processes, picking and packing, etc.;
• Oversee inbound and outbound movement of items;
• Interface with clients, providing administrative support;
• Monitor and maintain activity levels and KPIs;
• Provide sticky follow up with clients on discrepancies and damage issues;
• Ensure that inventory processes and best practices are followed;
• Lead export shipment processes, ensuring that documentation is prepared and timelines are met;
• Track productivity and cost reduction initiatives;
• Lead routine inspection and maintenance of warehouse equipment.

Requirements

• Diploma or Degree in Logistics and Supply Chain Management, Industrial Engineering or any related field;
• At least 2 years of hands-on experience within warehousing and logistics;
• Experience in a supervisory role;
• Experience coordinating and drafting work instructions and other logistics procedures;
• Experience working with SAP;
• Forklift Licence with experience operating a forklift would be an advantage.

Employment Details

• Attractive remuneration;
• Permanent role.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).