CELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director.
CELINE’s ambition is to become one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.
YOUR WORK ENVIRONMENT
As a Store Manager, and part of the Retail Department, you will ensure that the store provides a sincere client experience and maximise its profitability. You will be in charge of leading the team by giving strategic direction and fostering collaborative and service centric culture in the store.
This experience will enable you to enhance commercial awareness, connection to your local client base and partnership with the regional and corporate teams to ensure your store’s success.
You will have the opportunity to learn to achieve and maintain operational excellence through the efficient running of all areas of the store.
YOUR IMPACT
Brand
- Be the role model of CELINE Values, CELINE Retail Philosophy, CELINE’s image guidelines and ensure that the team is in line with them
Team
- Promote and maintain a strong sense of team spirit
- Lead and coach the team, ensuring that they have exceptional brand and product awareness
- Identify individual and team training needs and communicate these to Training & Retail Manager
- Ensures that the team receives training regularly in order to develop client service, product knowledge and selling skills
- Individual performance review 1/month: One on One
- Plan roster, staffing request, absences and time off in advance to provide appropriate store coverage
- Participate and prepare for monthly team/office meetings
- Hold morning information and motivational briefings in partnership with office management team
- Coordinate the scheduling of inventories and cycle counts with stores (ASM, SP)
- Identify personal development needs to tailor individual training plans, secure succession planning
- Foster collaborative work environment through transparence and feedback culture
- Be the voice of Celine Management communicating strategic vision, targets, projects and initiatives
- Responsible for recruiting and developing a network outside of the store environment
Client
- Ensure client experience with a team that provides exceptional client service during the selling ceremony, an in-depth knowledge of the products as well as of the House CELINE
- Support team in building and strengthening relationships with clients
- Drive local clients network growth and increase their loyalty
- Ensure qualitative monitoring and updating of client information, accordingly to the Company tools (CRM, client books) in order to retain actual clients and detect new high potential clients
- Involvement in trunk show organisation and hosting of store events in cooperation with office team
- Assist in facilitating solutions to client needs/issues
- Spread a true client and service centric mindset in the team
- Propose & animate in-store clientelling actions (previews, events…)
- Be proactive outside the store by increasing customer flow and developing local network
Business
- Drive sales targets, KPI’S and client strategy
- Analyse the business, identify anomalies and propose action plans to office management
- Assign clear targets to each team member
- Provide weekly reporting; communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM to Retail Manager & CRM Manager
- Lead the Boutique with full profit and loss responsibility
- Monitor business performance and take necessary actions to improve where needed
- Gives a vision, anticipates business changes and assesses risks and opportunities
- Sets action plan before the KPIs may require it
Merchandise
- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
- Ensure the products replenishment and manage physical inventory of merchandise
- Be responsible for developing and implementing strategies to maximise product performance by leveraging visual merchandising, clientelling training and team animation
- Ensure product integrity through strict adherence to AS&Q guidelines
VM
- Maintain the visual display of the products in accordance with VM and CELINE visual merchandising standards
- Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies, procedures and business needs
Store/Back Office
- Proficient and accurate use of POS
- Participate in all inventory, cycle counts and goods receptions
- Ensure store functional maintenance
- Respect stockroom guidelines
KEYS FOR SUCCESS
Education:
- Diploma or Bachelor and above
Experience:
- Minimum of 8 years of relevant experience including team management
- Retail experience preferred
- Experience in luxury/fashion business a plus
Competencies:
- Empathy: attentiveness and powers of observation, pleasure in customer contact;
- Exemplary advisory abilities and your unconditional sense of customer service;
- Energetic and unifying team spirit, motivating staff and creating an effective group dynamic
- Driving team’s result
- Business Acumen
- Dealing with ambiguity
- Good knowledge of CRM (Customer Relationship Management) tools
- Strategic agility
- Excellent communication skills and influencing skills at all levels
- Managing vision and purpose
- Building an effective team
Languages: Fluent in English with proficiency of other language(s) will be an advantage
Potential starting date: As soon as possible
OUR ENGAGEMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
