Customer Service and Compliance Manager
8 months ago
Job Highlights
Basic + Commission + Bonus!
Great Medical Benefits and Staff Purchase
Engaging and Positive Workplace Culture
Job Description
R..
Job Highlights
- Basic + Commission + Bonus!
- Great Medical Benefits and Staff Purchase
- Engaging and Positive Workplace Culture
Job Description
Responsibilities:
Customer Service:
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
- Maintain a positive and professional attitude while assisting customers with their needs.
- Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
- Build and maintain strong customer relationships to drive customer loyalty.
Telemarketing:
- Conduct outbound calls to potential customers to promote products or services.
- Generate sales leads and schedule appointments for sales representatives.
- Deliver persuasive and compelling sales pitches to prospective customers.
- Follow up on leads and inquiries to convert them into sales opportunities.
- Achieve individual and team sales targets.
Administrative Support:
- Maintain accurate and up-to-date customer records and sales activities in the CRM system.
- Provide administrative support to the sales team, such as data entry and report generation.
Requirements:
- Proven experience in customer service and telemarketing roles.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Ability to handle customer inquiries and complaints with professionalism and empathy.
- Results-oriented mindset with a focus on achieving sales targets.
- Proficient in using CRM systems and telemarketing tools.
- Good organizational and time management skills.
- Ability to work well in a team and collaborate effectively.
- Resilience and ability to handle rejection.
- High school diploma or equivalent. Additional certifications or training in customer service or sales will be a plus.
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