Total 2 job vacancies by Dnata Singapore Pte. Ltd.

Summary

The Senior Control Room Supervisor / Control Room Supervisor is responsible for leading a team to run operations smoothly (managing manpower and resources) to minimize complains and ensure on time delivery to our customers.

Duties and Responsibilities

• Prepare and check attendance of subordinates
• Prepare monthly Catering flight schedule for distribution to user departments
• Oversee on-going operations in Catering Control and to ensure:

▫ Catering orders received from the Airlines are acknowledged, processed, and updated

▫ Messages received from the Airlines are acknowledged and conveyed to the relevant departments, section

heads, individuals, OE DPT and MCO for action

▫ Ensure the Control staff duly carries out printing sequence for the Daily Aircraft Food Supply Sheet

▫ Ensure Catering charges for the handling of Ad hoc flights are costed by Food & Beverage (F&B)

Department and the charges are made known to Ground Services Division, Apron Department

▫ Ensure cash collected for the handling of Ad hoc flights are handed over to F&B department on the

following working day

• Attend to handling of Ad hoc Flights Catering and ensure coordination in the activities required for processing of the Flight’s Catering Uplift
• Liaise with Catering Purchasing Section on the requisition of non-stock items required by the Airlines (scheduled or ad hoc)
• Ensure security and proper use of the Section's petty cash funds
• Liaise, communicate and co-ordinate with Operations Sections on changes in Catering Menus of delayed flight, when these are known
• Ensure compliance with all workplace safety, security, and health policies and procedure
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• GCE 5 “N” levels or 2 “O” levels
• Minimum 2 years’ experience
• Minimum 1 year in a supervisory or leadership role
• Must possess minimum LTA Class 3 License

Duties and Responsibilities

• Implement, maintain, and continuously improve on the Quality Management System.
• Assist in ensuring company and business units comply with the company’s standards, customer requirements, local statutory regulations, and International Air Transport Association (IATA) standards.
• Monitor and ensure all company documentation aligns with dnata Documentation System Standards.
• Monitor the accessibility and dissemination of all airline customer manuals to stakeholders.
• Lead the quality assurance program to ensure operations follow standards.
• Plan and conduct annual internal audits with qualified auditors for business units and contractors.
• Plan, schedule, and conduct inspections for the company via the d-auditor tool.
• Review work processes and workflows to improve operational effectiveness and meet KPIs.
• Facilitate external audits with stakeholders and monitor corrective and preventive measures (accreditation ISO 9001, ISAGO, and Airline Station Audits).
• Analyze and prepare data from audits, compliance checks, or other areas as requested for management reporting.
• Collaborate with HQ on projects (e.g., dnata hub modules) as part of continuous improvement.
• Support and assist in workplace incident investigations (if required).
• Review and update the corporate management manual and implement solutions to resolve quality issues.
• Support departments assigned to the company’s Crisis Management Plan.
• Ensure compliance with all workplace safety, security, and health policies and procedures.

Requirements

• Minimum Degree/Diploma in Aviation Management from a recognized tertiary institution.
• Minimum 10 years of working experience managing Quality Management Systems, preferably in airline or aviation services.
• Working knowledge of ISO 9001, ISAGO, and experience in audits.