Total 2 clinical nurse job vacancies in Quality Assurance / Control category in d12 balestier serangoon toa payoh

Job Summary:

• Industry: Healthcare
• Employment type: Permanent, full-time
• Working location: Kent Ridge

Job Responsibilities:

• Coordinate and support clinical quality and safety programmes within the organisation.
• Play an active role in identifying, coordinating and participating with relevant departments in developing quality models, standards development, design and implementation of audits and risk management activities.
• Ensure accurate data collation and compilation for various clinical quality activities including clinical performance indicators.
• Provide support to QA and Clinical Services committees and continuously seek opportunities to improve work processes and highlight areas for improvement.
• Manage incidents and serious reportable events and conduct root cause analysis.
• Demonstrate management skills necessary to work effectively with internal and external stakeholders/partners across the system and work with teams across the hospital and institutions.
• Facilitate presentation of improvement efforts and ongoing measures of clinical processes to management to enable an effective learning environment.

Job Requirements:

• Possess a bachelor's degree from a recognized institution
• At least 3 to 5 years of relevant working experience in healthcare. Working experience in medical affairs and clinical governance is preferred.
• Excellent data analysis, communication, writing and problem-solving skills
• Exceptional interpersonal and people management skills
• Positive, motivated and able to perform under pressure

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Responsibilities:

1. Implement and manage surveys to collect customer feedback on service satisfaction.
2. Analyze survey data to identify trends and areas for service quality improvement.
3. Collaborate with teams to develop action plans based on survey findings.
4. Monitor key performance indicators (KPIs) related to service quality and report to management.
5. Conduct root cause analysis of service issues and recommend corrective actions.
6. Evaluate and refine survey methodologies for relevance and effectiveness.
7. Provide guidance and support on service quality to internal teams.
8. Stay updated on industry best practices and trends in service quality management.

General Responsibilities:

• Manage feedback and related administrative tasks.
• Represent the organization in events and committees as required

Requirements:

• Degree, minimum 4 years of experience in customer/client servicing or feedback management role. (Experience in healthcare or hospitality sector is a bonus)
• Excellent writing and interpersonal skills.
• Proficient in Microsoft Office.

Interested applicants, please send in your detailed resume in MS Word format.

We regret only short-listed candidate will be notified.

Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253