Total 15 compliance manager job vacancies in Quality Assurance / Control category in pas wisma geylang serai

Compliance

• Analyse internal operational systems to ensure compliance with contractual requirements and works standards.
• Create, modify, update and implement the work methodology and procedure.
• Develop risk management strategies and managing company’s WSH requirements.
• Design control systems to address cases of violation of operational direction.
• Planning and arranging training programs for staff to meet contractual & regulatory requirements.
• Liaise with other department to ensure that operation department is in line with company’s policies.
• Advise and report to the executive management on operational related matter, risks and any other policy development.

Quality

· Oversee and point of contact for implementation of smart technology for the entire organisation. (Robotics, smart system and TMS)

• Provide strategic advice to the project staff for the understanding & identification contractual requirements
• Review of any project related correspondence and proposing a suitable strategy for preparing the response and advising on potential contractual implications arising therefrom.
• Ensure that signed contracts are communicated to project staffs and to provide contract awareness, interpretation and advice to project team.
• Formulating monthly project budgeting report for senior management monitoring and analysis.
• Perform, ensure, monitor & checking of all project monthly report submission/ claims requirements for billing.
• Assist in ISO audit and implementation

Operation

Managing certain high-profile contract/Site

Handle the day to day operational requirements

Levy and Incentives Management Division (LIMD)

LIMD is part of SSG’s Incentives Management and Enforcement Group (RFEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.

LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

Under the SDL Act, all employers are required to pay a monthly SDL for all their employees rendering services in Singapore. All SDL collected are channelled to the Skills Development Fund (SDF) to support workforce upgrading programmes and training grants to employers to defray their costs when they train their employees under the national CET eco-system.

What you will be working on

The division oversees the end-to-end collection and enforcement of the SDL Act. The candidate will take on the following key responsibilities:

Compliance & Investigation

• Develop and improve policies, processes and systems to achieve efficient collection of levy and effective enforcement of SDL Act
• Leverage on data and trends to monitor, review and fine-tune enforcement strategies as well as drive process improvement
• Perform in-depth analysis and reconciliation to identify high risk employers as well as ensure timely and accurate collection of SDL payments
• Conduct compliance checks on egregious and recalcitrant employers
• Conduct investigations for offences under the SDL Act.
• Follow up cases with punitive / admin measures on employers
• Prepare and present reports to provide internal and external stakeholders with timely updates and information on the team’s progress and achievements
• Manage the delivery and performance of service providers/ appointed auditors assigned to process collections and conduct compliance audits to maintain high service standards
• Prepare and present reports to provide internal and external stakeholders with timely updates and information on the team’s progress and achievements

What we are looking for

To perform well in this job, you should possess the following:

• Tertiary qualification
• At least 5 years of relevant work experience in enforcement / audit / accounting / mass communication;
• Able to leverage on technology, tools or ground intelligence to analyse and interpret data and propose next course of actions
• Able to build strong relationships and collaborations with relevant divisions and stakeholders
• Adaptable and able to thrive in disruptions or new challenges
• Possess strong policy acumen as well as good writing, communication, project management and presentation skills
• Good analytical skills with advanced hands-on knowledge of Microsoft Excel (such as formula functions, pivot tables)
• Keen interest to keep abreast of new trends and developments to identify opportunities to improve existing policies, processes or strategies
• Driven, meticulous and able to multi-task and work independently
• Knowledge related to financial and accounting principles and risk management and controls would be advantageous

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, resources, budget and timing for new initiative
• Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified
• Manage ticket and service delivery performance to continually improve the end user experience and customer satisfaction
• Champion high levels of IT service and support performance management by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact
• Manage compliance with contractual terms and conditions
• Uphold the quality of IT service and performance and suggest improvement wherever required.
• To lead/ support the evaluation of the potential operational impact resulting from any regulatory changes or legislations which affects business compliance arrangements, procedures, processes, and awareness
• Review existing policies and controls, and suggest improvements to enhance internal frameworks and processes
• Provide full support on internal/external audit and compliance related activities

Requirements :

• Degree in Computer Science, Information Technology or other relevant fields
• At least 3 years of experience in service performance management or compliance officer role
• Experience in contract and vendor management
• Good knowledge of legal requirements and procedures
• Detail-oriented with the ability to multi-task
• Analytical and strong resource management
• Excellent in reporting skills
• Possess excellent verbal and written communication skills to work effectively with stakeholders at various levels in the organization

Please send your detailed resume in MS Word format to [email protected] with

• Education level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job summary

Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified

Levy and Incentives Management Division (LIMD)

LIMD is part of SSG’s Incentives Management and Enforcement Group (RFEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.

LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

Under the SDL Act, all employers are required to pay a monthly SDL for all their employees rendering services in Singapore. All SDL collected are channelled to the Skills Development Fund (SDF) to support workforce upgrading programmes and training grants to employers to defray their costs when they train their employees under the national CET eco-system.

What you will be working on

(A) Employer engagement
• Respond to employers’ enquiries
• Engage employers with outstanding Skills Development Levy for payment
• Track engagement statuses for management reporting

(B) Verification of employer information
• Engage employers to request for information
• Review information submitted by employers relating to their Skills Development Levy payables and record relevant observations
• Engage employers for clarifications on submitted information where necessary
• Make recommendations after completing review of the information for management decision
• Support the team in performing compliance audits

(C) Appeals management
• Review appeals submitted by employers and make recommendations in accordance with prevailing guidelines for management decision

(D) Other adhoc duties assigned by Team Lead

What we are looking for

• Tertiary qualification with up to 3 years of work experience
• Candidates should:
o Be able to commit for the entire duration of the 1-year contract
o Be meticulous and detail-oriented
o Be mature to handle confidential information
o Preferably have prior experience in handling diverse groups of customers
o Preferably have good working knowledge of excel

Fresh graduates are welcome to apply.

Please note that only shortlisted candidates will be notified.

Must have experience in test management activities

Have experience in Banking in Core Banking, Cards, Payments, and overall Digital Banking area Have experience in Company Applications like BWC, RBK, PIB, TMRW, SPL, VSM, REM, ATM, EFT, EAI, WAM, CEP, ALT, EST, SMS – GW, ICH, VSA, GLN, R2W, PIB, IVR, TMRW, IBR, HBK, CRM, BWC, LCG, LGG.

Must have experience in test management activities

Have experience in Banking in Core Banking, Cards, Payments, and overall Digital Banking area Have experience in Company Applications like BWC, RBK, PIB, TMRW, SPL, VSM, REM, ATM, EFT, EAI, WAM, CEP, ALT, EST, SMS – GW, ICH, VSA, GLN, R2W, PIB, IVR, TMRW, IBR, HBK, CRM, BWC, LCG, LGG.

Job Title: Compliance Officer (Financial)
Company: BRDGE Technology Pte Ltd
Location: Singapore + Hong Kong
Employment Type: Full-time

BRDGE Technology is a leading fintech platform committed to delivering innovative financial solutions in compliance with Singapore's regulatory framework. We seek a dedicated and detail-oriented Compliance Officer to join our team and ensure adherence to the Monetary Authority of Singapore's (MAS) regulatory requirements.

Key Responsibilities:

• Develop, implement, and oversee compliance programs to ensure adherence to MAS regulations and other statutory requirements.
• Monitor and assess changes in regulatory frameworks, including AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) policies.
• Conduct regular compliance audits and risk assessments to identify and mitigate potential risks.
• Liaise with MAS and other regulatory bodies on compliance matters and reporting obligations.
• Provide training and guidance to staff on compliance policies, procedures, and best practices.
• Handle customer due diligence (CDD), enhanced due diligence (EDD), and transaction monitoring activities to prevent financial crime.
• Prepare and submit timely regulatory filings and reports as required by MAS.

Requirements:

• Educational Qualifications: Bachelor’s degree in Law, Finance, Business, or a related field. Relevant compliance certifications (e.g., ICA, ACAMS, CFA) are an advantage.
• Experience: Minimum of 5 years of experience in a compliance role within the financial services or fintech industry. Familiarity with MAS guidelines, particularly on AML/CFT and financial advisory regulations.
  
• Skills and Attributes: Strong knowledge of regulatory frameworks in Singapore.
  Excellent analytical, communication, and problem-solving skills.
  High ethical standards and attention to detail.
  Proficient in compliance tools and software is a plus.
  Proficient in English and Mandarine

Why Join BRDGE Technology?

• Work with a dynamic and innovative fintech team.
• Opportunity to make a significant impact on compliance strategy and company growth.
• Competitive remuneration package with professional development opportunities.

How to Apply:

Interested candidates are invited to apply via the MyCareersFuture platform. Please submit your resume and a cover letter detailing your qualifications and experience. Applications will be reviewed on a rolling basis.

Note: This role is subject to regulatory approval and adherence to MAS fit-and-proper requirements.

Overall responsibility and accountability for the development and institutionalization of the quality, risk, and compliance (QRC) program of our APAC Work Dynamics business in close coordination with Workplace Management, Markets, and Regional Operations. Guarantees the continual compliance to quality and risk standards for product and service delivery, and enables and sustains processes to ensure reliability and consistency of QRC programs supporting operations. Responsible for implementing QRC and strategic operational goals to exceed customer expectations for product and service quality, cost and delivery, and supporting operational excellence for internal and external operations. Work closely with internal and external key stakeholders, providing expertise, coaching, and analysis of improvement opportunities and corrective actions. Responsible for all areas of the QRC audits within the region, and provides independent review and evaluation of compliance posture across internal operations and client service delivery as appropriate. Lead implementation of the global quality management and risk management systems within region, striving for best in class business practices to deliver to the customer’s expectations and manage teams and projects across the business. S/he will provide clear leadership and vision, inspire and motivate staff to achieve excellence. Monitor and report QRC Key Performance Indicators across all areas of the business, and applies appropriate analytical tools and models to trend and identify opportunities for improvement. Provides QRC subject matter expertise to create responses client RFPs for new / expanded services, and defines appropriate resource models for new client engagements. Participates on new client transition projects, and supports quality and risk management program implementations on new accounts.

Job Description

Strategy and Development

Overall responsibility for QRC activities across the Work Dynamics business. Ensure that QRC strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner. Evaluate the risks faced by the business and take action to mitigate and develop opportunities. Contribute to overall business strategy for Quality, Risk Management and Business Assurance to ensure Work Dynamics has a consistent approach that is steeped in ISO and TQM.

Responsibilities

• Coordinate use of the JLL quality management systems (QMS) across all industries and clients within the region, and optimize the use of the JLL QMS to add value and minimize compliance risk for IFM services provided to our clients.
• Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance.
• Drive any necessary culture change and improvement in business performance to deliver strategic goals
• Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required
• Implement new QRC processes and systems where appropriate
• Develop and manage an internal operational audit program to ensure effective internal and external audits happen as well as assessment and audit of subcontractors. Ensure audits are documented, findings identified, and actions are created by responsible stakeholders and tracked through to resolution. Create Quality & compliance, external audit and internal audit reports and dashboards for senior executives.
• Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically
• Work to prevent non-conformances, customer complaints, concession and rework alongside Operations to develop corrective and preventative actions within required time-frame
• Liaise with the account management enablement teams in each region to ensure compliance with JLL global client assurance programs. Support account teams with coaching and guidance on quality, risk, and compliance best practices and global standards.
• Continually improve the Quality Management System, updating procedures and train team members where required
• Collate ISO certification by country (ISO 9001 (quality management), ISO 1400 (environmental management), ISO 45001 (occupational health & safety management) to understand current certification and collaborate on development of integrated management system plans for future ISO accreditations.
• The role will require interaction with cross functional SMEs in each of the product delivery areas and participate in the development of the QRC framework at a global, regional, sub-regional and country level by industry to ensure all required playbooks, processes and standard operating procedures are in place, logged, named and numbered correctly on a central register and stored in a central repository
• Provide QRC support to new business development initiatives, and enable quality and risk management programs at new accounts within region and global as needed
• Able to clearly communicate regulatory requirements to relevant clients within the region, and apply these to the compliance systems that JLL will develop for clients in these industries.
• Ensure that corrective actions are delivered and non-compliance issues are resolved on time
• Work with external ISO accreditors to schedule external audits as and when required ensuring key stakeholders, SME’s are aware and available by country as required.
• Develop improvement and communication protocol within all systems and processes across the business Report on QRC activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators
• Partner with Environmental, Health and Safety, and Engineering to implement a behavioural approach to safety and a zero tolerance culture
• Develop training materials for quality, risk, and compliance for employees at all levels.
• Work with the transition leader to ensure that the quality and risk framework minimum standards are included in all transitions and in place for go-live
• Other quality, risk, and compliance tasks required to support regional operations.

The Candidate

The candidate should have a technical mindset and proven leadership and management skills with the ability to engage, negotiate, and manage key stakeholders and suppliers. S/he should be a strong and confident negotiator with the ability to engage internal and external stakeholders at all levels, excellent communication, interpersonal and influencing skills as well as excellent analytical and problem-solving abilities. The candidate should be results orientated with ability to plan and deliver against project deadlines commercially and financially astute with experience of managing budgets. An appreciation of and an ability to positively resolve issues arising from different cultures

Experience

• Educated to degree level in a relevant area of study. Bachelors or similar level degree (Desired: Engineering, statistics, or quality discipline or related). Advanced degree beneficial, or equivalent experience
• At least 10 years’ experience in Quality or Operations required, at least 5 leading quality improvement programs
• Demonstrable experience of leading a quality function with a proven track record in strategic quality leadership delivering effective quality strategies, policies, processes and systems and compliance to ISO accreditations
• Experience implementing / managing ISO 9001-certified quality management systems
• Certified Quality Auditor (internal or lead)
• Experience leading/managing a large, complex and geographically dispersed team
• Proven leader with extensive ability to build solid and collaborative relationships with team members that fosters a contagiously quality and compliance CI culture.
• Ability to add value, reduce costs and make business improvements
• Proven project management and cross-functional experience
• Ability to communicate, effectively interface and influence multiple levels of executives and a broad range of internal and external customers
• Chartered Membership of an industry related Professional Body, preferred
• Six Sigma Green / Black Belt experience preferred
• Experience working in cGxP operations, especially related to regulated facilities and equipment, a plus but not required
• Other quality, risk, and compliance tasks required to support regional operations.

Skills

• Leadership Skills:A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization and with clients.
  Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
  Strategic in nature, with a strong bias towards transformation and execution
  Inspirational Leader, stimulates action with a balanced leadership style of control and influence
  Operates with a sense of urgency
  Decisive, willing to take risks
  
• Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
• Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
• Analytical Skills: Has a structured approach to problem solving with a natural inclination for systems thinking, planning strategy and tactics. Experience / qualification in Design Thinking will be of advantage
• Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
• Client orientation: Keen focus on client needs, acutely focused on improving the client experience. Very high credibility in front of senior client audiences.

Behavioural Competencies

• Strategically adept
• Possesses a customer mindset, internal and external
• Cross-functional, collaborative, and culture-builder
• Results oriented, constantly raising the bar
• Proven leadership in both direct and project environments

Join OPAL Fintech – Empowering Cross-Border Trade for SMEs and Beyond

At OPAL Fintech, we’re redefining the way businesses engage with financial services, offering advanced digital banking solutions tailored for a wide range of industries, including SMEs, large corporations, lenders, and marketplaces. With a commitment to innovation, compliance, and operational excellence, we are looking for a Senior Executive to bolster our dynamic Operations team.

This is a 6-month contract role with a high potential for conversion to a permanent position based on performance and business needs.

About OPAL

At the forefront of the fintech revolution, OPAL combines robust regulatory compliance, sophisticated technology, and exceptional customer service to meet the evolving needs of international trade. We are regulated by the Monetary Authority of Singapore (MAS) and hold a Major Payment Institution license under the Payment Services Act, ensuring secure and compliant financial solutions. Our offerings include cross-border payments, multi-currency accounts, escrow services, and white-label platform integrations tailored to our diverse clientele.

About the Role

You will play a critical role in ensuring the seamless execution of our daily operations while supporting the growth and development of our operational capabilities. This is a hands-on role where you will contribute directly to operational processes, continuous improvement initiatives, and team collaboration.

Key Responsibilities

• Operational Support: Oversee and execute day-to-day operations such as customer onboarding, transaction monitoring, and ensuring compliance with internal policies and regulatory guidelines.
• Process Enhancement: Assist in reviewing and refining operational workflows to improve efficiency, accuracy, and scalability.
• Team Collaboration: Work closely with the operations and other team members to ensure alignment of processes with business objectives.
• Data and Reporting: Prepare and analyze operational reports to identify trends and areas for improvement. Maintain accurate documentation of all operational activities.
• Compliance Focus: Ensure adherence to MAS regulations, AML/CFT guidelines, and Opal’s internal compliance policies during all operational activities.
• Customer Service Excellence: Act as a point of contact for resolving operational issues and ensuring high-quality support for both internal and external stakeholders.

Requirements

• A bachelor’s degree in any discipline, preferably in Accountancy, Business, or Finance.
• 3–5 years of experience in operations, preferably within financial institutions or fintech companies. Experience in process improvements is a plus.
• Familiarity with compliance requirements such as KYC, AML/CFT, and transaction monitoring.
• Strong analytical skills with the ability to identify operational gaps and recommend solutions.
• Exceptional communication skills for effective collaboration with team members and external stakeholders.
• Detail-oriented and organized, with a proactive approach to problem-solving.
• Comfortable with dynamic environments and adaptable to changing priorities.

Why Join Us?

• Exciting Opportunities: This contract role offers an excellent opportunity to immerse yourself in a fast-paced fintech environment with potential for permanent employment.
• Innovative Environment: Be part of a forward-thinking team that embraces technology and innovation to drive growth and inclusivity in international trade finance.
• Career Growth: Gain exposure to multifaceted operational challenges and opportunities for professional development.
• Impactful Work: Contribute to shaping the future of cross-border financial services for SMEs and beyond.
• Inclusive Culture: Join a supportive team dedicated to fostering collaboration, learning, and success.

Ready to Shape the Future of Fintech?

Apply now to be a part of OPAL Fintech’s journey as we revolutionize the landscape of financial operations and drive growth for businesses globally. Together, let’s lead the way in embedded finance innovation.

Quality Assurance (QA) is responsible for overseeing and ensuring the highest standards of product and service quality across the organization. This role ensures that all operational processes comply with company guidelines and regulatory standards to improve staff performance and service delivery. This role will regularly audit processes, lead staff development, and foster a culture of continuous improvement through coaching and training.

1. Quality Assurance (Internal Audit)

• Develop, implement, and maintain quality assurance standards and procedures in line with company goals and industry best practices.
• Conduct regular audits and inspections of operational processes to ensure compliance with food safety, hygiene, and quality standards.
• Analyze quality performance data and generate reports to identify areas for improvement.
• Investigate quality issues and customer complaints, determine root causes, and implement corrective actions.
• Collaborate with department heads and staff to ensure quality standards are upheld consistently across all outlets or departments.
• Ensure compliance with local and national regulations related to health, safety, and environmental standards.
• Develop policies for quality control and ensure adherence across all departments.
• Work with suppliers and vendors to ensure that products meet quality specifications.

Manage Operational Risks

• Implement Workplace Safety and Health Policy practices
• Ensure that all stores complied to all MB policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.

Manage Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Prepare reports (daily/weekly/monthly) as stipulated by management
• Review systems and processes for workflow and productivity improvement.
• Contribute ideas and cooperate in the execution of on-going initiatives.
• Perform any other duties and responsibilities as and when assigned by Management.

Other Prerequisites

Education & Certification

Degree in Hospitality or related field preferred

Experience

1. Proven Audit experience, preferably in the F&B or services-related industry
2. Have at least 6 years of working experiences with managerial or supervisory capacity.
3. Excellent communication, presentation, and interpersonal skills
4. Proven leadership skills and ability to operate independently.
5. Proactive, insightful, independent thinker, highly efficient, and possesses a refined attention to detail
6. Good problem solving skills
7. Extremely organized and goals oriented
8. Outstanding written and verbal communication skills and Strong and confident presentation style
9. Meet the attendance guidelines of the job and adhere to departmental and company policies
10. Proficient in Microsoft Office applications
11. Candidates must have a good command of spoken and written English, and any additional language is an advantage
12. Excellent Communication skills in group presentation
13. Pays attention to details
14. Mature, meticulous, resourceful, organized and able to work independently
15. A team player and takes initiative to assist other Team Members when required
16. Have impeccable follow-through; and "Can Do" attitude and mindset
17. Be willing to work any day and any shift
18. Well-groomed and professional disposition
19. Able to commence immediately

Job Description

Strategy and Development

Overall responsibility for QRC activities across the Work Dynamics business. Ensure that QRC strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner. Evaluate the risks faced by the business and take action to mitigate and develop opportunities. Contribute to overall business strategy for Quality, Risk Management and Business Assurance to ensure Work Dynamics has a consistent approach that is steeped in ISO and TQM.

Responsibilities

• Coordinate use of the JLL quality management systems (QMS) across all industries and clients within the region, and optimize the use of the JLL QMS to add value and minimize compliance risk for IFM services provided to our clients.
• Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance.
• Drive any necessary culture change and improvement in business performance to deliver strategic goals
• Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required
• Implement new QRC processes and systems where appropriate
• Develop and manage an internal operational audit program to ensure effective internal and external audits happen as well as assessment and audit of subcontractors. Ensure audits are documented, findings identified, and actions are created by responsible stakeholders and tracked through to resolution. Create Quality & compliance, external audit and internal audit reports and dashboards for senior executives.
• Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically
• Work to prevent non-conformances, customer complaints, concession and rework alongside Operations to develop corrective and preventative actions within required time-frame
• Liaise with the account management enablement teams in each region to ensure compliance with JLL global client assurance programs. Support account teams with coaching and guidance on quality, risk, and compliance best practices and global standards.
• Continually improve the Quality Management System, updating procedures and train team members where required
• Collate ISO certification by country (ISO 9001 (quality management), ISO 1400 (environmental management), ISO 45001 (occupational health & safety management) to understand current certification and collaborate on development of integrated management system plans for future ISO accreditations.
• The role will require interaction with cross functional SMEs in each of the product delivery areas and participate in the development of the QRC framework at a global, regional, sub-regional and country level by industry to ensure all required playbooks, processes and standard operating procedures are in place, logged, named and numbered correctly on a central register and stored in a central repository
• Provide QRC support to new business development initiatives, and enable quality and risk management programs at new accounts within region and global as needed
• Able to clearly communicate regulatory requirements to relevant clients within the region, and apply these to the compliance systems that JLL will develop for clients in these industries.
• Ensure that corrective actions are delivered and non-compliance issues are resolved on time
• Work with external ISO accreditors to schedule external audits as and when required ensuring key stakeholders, SME’s are aware and available by country as required.
• Develop improvement and communication protocol within all systems and processes across the business Report on QRC activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators
• Partner with Environmental, Health and Safety, and Engineering to implement a behavioural approach to safety and a zero tolerance culture
• Develop training materials for quality, risk, and compliance for employees at all levels.
• Work with the transition leader to ensure that the quality and risk framework minimum standards are included in all transitions and in place for go-live
• Other quality, risk, and compliance tasks required to support regional operations.

The Candidate

The candidate should have a technical mindset and proven leadership and management skills with the ability to engage, negotiate, and manage key stakeholders and suppliers. S/he should be a strong and confident negotiator with the ability to engage internal and external stakeholders at all levels, excellent communication, interpersonal and influencing skills as well as excellent analytical and problem-solving abilities. The candidate should be results orientated with ability to plan and deliver against project deadlines commercially and financially astute with experience of managing budgets. An appreciation of and an ability to positively resolve issues arising from different cultures

Experience

• Educated to degree level in a relevant area of study. Bachelors or similar level degree (Desired: Engineering, statistics, or quality discipline or related). Advanced degree beneficial, or equivalent experience
• At least 10 years’ experience in Quality or Operations required, at least 5 leading quality improvement programs
• Demonstrable experience of leading a quality function with a proven track record in strategic quality leadership delivering effective quality strategies, policies, processes and systems and compliance to ISO accreditations
• Experience implementing / managing ISO 9001-certified quality management systems
• Certified Quality Auditor (internal or lead)
• Experience leading/managing a large, complex and geographically dispersed team
• Proven leader with extensive ability to build solid and collaborative relationships with team members that fosters a contagiously quality and compliance CI culture.
• Ability to add value, reduce costs and make business improvements
• Proven project management and cross-functional experience
• Ability to communicate, effectively interface and influence multiple levels of executives and a broad range of internal and external customers
• Chartered Membership of an industry related Professional Body, preferred
• Six Sigma Green / Black Belt experience preferred
• Experience working in cGxP operations, especially related to regulated facilities and equipment, a plus but not required
• Other quality, risk, and compliance tasks required to support regional operations.

Skills

• Leadership Skills:A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization and with clients.
  Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
  Strategic in nature, with a strong bias towards transformation and execution
  Inspirational Leader, stimulates action with a balanced leadership style of control and influence
  Operates with a sense of urgency
  Decisive, willing to take risks
  
• Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
• Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
• Analytical Skills: Has a structured approach to problem solving with a natural inclination for systems thinking, planning strategy and tactics. Experience / qualification in Design Thinking will be of advantage
• Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
• Client orientation: Keen focus on client needs, acutely focused on improving the client experience. Very high credibility in front of senior client audiences.

Behavioural Competencies

• Strategically adept
• Possesses a customer mindset, internal and external
• Cross-functional, collaborative, and culture-builder
• Results oriented, constantly raising the bar
• Proven leadership in both direct and project environments

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done.

As a Card Compliance & Monitoring Manager, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment.

Here’s how you’ll be contributing:

• Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.
• Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.
• Understand compliance requirements with all card network (e.g., Visa, Mastercard,) regulations and scheme requirements.
• Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective;
• Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.
• Implement controls that protect the company from reputational and financial risks associated with non-compliance.
• Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.
• Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.
• Implement action plans for any identified gaps or risks in transaction health or compliance adherence.
• Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.
• Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.
• Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.
• Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

Qualifications

A bit about you:

• Industry Knowledge: Deep knowledge of card payment networks, regulatory standards, and the transaction lifecycle.
• Compliance Expertise: Familiarity with regulatory standards like PCI-DSS, as well as specific card network rules.
• Analytical Skills: Ability to analyze complex data to identify trends, risks, and areas for improvement.
• Leadership: Strong team management skills and experience leading initiatives across cross-functional teams.
• Communication: Proficiency in communicating compliance requirements, transaction issues, and improvement strategies to both technical and non-technical stakeholders.
• Problem-Solving: Strong decision-making and problem-solving skills to address issues swiftly and effectively.

If you're interested in the position, please apply by submitting your CV and cover letter as soon as possible: interviews will start as soon as the applications come.

In your cover letter (no longer than two pages), please answer the following questions:

1. What are the primary challenges around Card Compliance and Transactional Monitoring, and where do you see the greatest opportunities for process improvements?
2. What is the current approach to regulatory changes, and how does the compliance team ensure timely adaptation while maintaining operational continuity?
3. How did you foster a culture of accountability and empowerment within your team, and what are the expectations for a Senior Lead in driving these values across the team?

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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A Day in Your Life at MKS:

Reporting to a Sr. Director, Global Trade Compliance within the MKS Legal organization, and collaborating extensively with all regional businesses, this person will be a strategic and hands-on leader within the company’s Global Trade Compliance team, responsible for facilitating the company’s trade activities and enhancing and optimizing the overall trade compliance program within the Asia Pacific (APAC) geographic region.

You Will Make an Impact By:

• Subject matter expert in regional regulatory interpretation and the development and implementation of mitigation strategies through projects and key initiatives;
• Serve as the Regional Trade Compliance Council lead and Regional Site Export Coordinator, and foster global compliance coordination;
• Develop and implement trade compliance training and communication content and delivery systems;
• Provide real-time business assistance in key compliance areas such as product classification, licensing, party management, and audits and investigations;
• Assist in the development, implementation, enhancement and maintenance of efficient internal trade compliance programs in coordination with other members of the corporate trade team.
• Facilitate business-level process and procedure development and implementation;
• Liaise with governmental agencies in region and produce internal reports and governmental filings, respond to government inquiries, investigations, and audits, and implement corrective actions; and
• Utilize in-depth knowledge of export and Customs regulations and apply LEAN principles across varied product lines.

Skills You Bring:

• Bachelor’s degree in international business, law, or a related field;
• 4+ years of relevant experience;
• Extensive knowledge of international trade laws and regulations, particularly within key regional markets for APAC -- China, Japan, Malaysia, Singapore, South Korea, Taiwan, Vietnam
• Experience with developing and managing trade compliance programs / Experience working with government enforcement authorities;

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

The associate position presents an exciting opportunity to contribute significantly to supporting the small business community and the tax industry. If you are detailed-oriented and meticulous, this position can allow you to fully develop your interests and equip you with the relevant skills as a tax professional. You will play an essential role in the tax function by preparing company tax returns and ensuring our clients comply with the Singapore tax laws and regulations. This position has the potential for further career growth and offers professional challenges and benefits.

Responsibilities

• Ensure clients comply with the regulations and meet all tax obligations (corporate tax and individual tax);
• Responsible for the preparation of individuals, sole proprietorship, partnership, corporate and withholding tax computations for a portfolio of clients;
• Ensure timely completion of all assigned deliverables and deliver quality tax services;
• Establish good relationships with clients, manage their expectations and ensure excellent client services;
• Establish good relationships with internal departments.

Requirements

• Degree from business management/ accounting/ finance economics or professional qualifications;
• Possessing an accreditation by SCTP or equivalent will be an added advantage;
• Basic Singapore GST knowledge will be advantageous but not compulsory;
• Excellent written and verbal communication skills;
• Highly motivated, able to show initiative, and confident;
• Proactive, and possess good analytical skills.