Total 5 customer experience manager job vacancies in Quality Assurance / Control category in D11 Novena, Thomson, Watten Estate

Why join us?

We're more than just a coating company. We're a team of changemakers who are on a mission to protect the planet and ensure the safety of the food we all consume. If you're ready to make a difference and have some fun doing it, Aegis Packaging is the place for you. Here, you'll be at the forefront of the sustainable packaging movement and have the chance to build relationships with key clients. Apply now and let's create a better future together!

As the Senior Quality Assurance Manager at Aegis Packaging, you will play a critical role in upholding the highest quality, safety, and compliance levels in our water-based barrier coating manufacturing processes. You will establish and maintain robust quality control procedures, ensure adherence to industry standards, and implement continuous improvement initiatives. Your expertise will be instrumental in guaranteeing our customers' satisfaction and our company's reputation in the market.

Key Responsibilities:

1. Develop and Implement Quality Control Processes:

• Design, implement, and maintain comprehensive quality control processes for barrier coating manufacturing.
• Establish standard operating procedures (SOPs) to ensure consistency and repeatability in production processes.
• Conduct regular reviews of existing procedures to identify areas for enhancement and optimization.

2. Compliance and Regulatory Affairs:

• Ensure strict adherence to industry regulations, environmental guidelines, and relevant safety standards.
• Keep abreast of any changes in regulations and update internal procedures accordingly.
• Collaborate with regulatory authorities to ensure compliance with all applicable laws and certifications.

3. Conduct Quality Audits and Inspections:

• Plan and execute regular audits of production lines, raw materials, and finished products to verify compliance with quality standards.
• Identify and address any deviations from established protocols, taking corrective actions as necessary.

4. Data Analysis and Reporting:

• Collect, analyze, and interpret data from quality control tests to monitor process performance and product quality.
• Prepare detailed reports on quality metrics, presenting findings to management and relevant stakeholders.

5. Training and Skill Development:

• Conduct training sessions for manufacturing staff to ensure understanding and compliance with quality control procedures.
• Foster a culture of quality consciousness and continuous improvement among employees.

6. Non-Conformance Management:

• Investigate and resolve customer complaints and non-conformance incidents related to product quality promptly and effectively.
• Implement corrective and preventive actions to prevent recurring quality issues.

7. Collaborate with R&D and Product Development:

• Work closely with the research and development team to introduce new products and improve existing ones.
• Ensure seamless integration of quality control measures in new product development processes.

8. Supplier Quality Management:

• Collaborate with procurement and supplier management teams to evaluate and qualify vendors based on their quality and compliance capabilities.
• Monitor and assess the performance of suppliers to maintain high-quality raw materials.

Requirements:

• Bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or a related field. Advanced degrees are a plus.
• Proven experience (5-7 years) in a Quality Assurance or Quality Control role within a coating manufacturing or related industry environment.
• Strong knowledge of quality control methodologies, compliance standards, and regulatory requirements in the coatings industry.
• Familiarity with relevant quality management systems (ISO 9001, ISO 14001, etc.).
• Excellent analytical skills with the ability to interpret data and draw actionable insights.
• Effective leadership and communication skills to collaborate with cross-functional teams.
• Detail-oriented with a commitment to upholding the highest standards of quality and safety.
• Experience in continuous improvement methodologies (Six Sigma, Lean) is advantageous.

Next Step:

Interested applicants, please send your resume (in Word format) including these details:

Expected Salary, Key Achievements, and Reasons for Leaving.

* All shortlisted candidates will be contacted

JOB SUMMARY

Marriott’s Digital Quality Assurance team is tasked with maintaining high quality and User experience for our digital channels. Quality of our digital products is critical for providing our Loyalty members and guests with the latest information about our brands, hotels, and programs while they use the platforms to manage their reservations. This position works with Corporate Digital eCommerce teams to ensure the completion of Marriott.com Digital/ User Acceptance Testing for projects across Digital Channels. Conducts linguistic, functional, visual, Accessibility and device testing for assigned projects. Assist in QA process for the development and Content changes going out on Marriott Digital Channels.

REQUIREMENT

- Bilingual in English and Korean to translate the content of Marriott.com from English to Korean

- Min 2 years Quality Assurance experience for IT applications/ eCommerce websites preferred

- Working knowledge of Atlassain tools (Jira, Confluence and Zephyr) and programming skills is a plus

In-charge of process maintenance and improvement,

 Ensure Customer Satisfaction

 In charge of Quality Management System implementation and maintenance

 Handle and answer customer complaint

 Implementation and Maintenance of SAC SINGLAS Accreditation

 Coordinate with Headquarter on improvement and action items on quality

issues.

 Support to Singapore Sales and Market Development on technical and commercial

requirements

 Attends technical bid evaluation / technical clarification meetings and closes all issues

Join the team at Aegis Packaging, where we're making a positive impact on the world through our sustainable packaging solutions. We're a group of passionate individuals who believe in educating others about the benefits of eco-friendly packaging. And we're looking for someone just like you to join us on this mission!

As we continue to grow, we are seeking a dedicated and experienced Senior Quality Assurance Manager to join our team and ensure the consistent excellence of our water-based barrier coating products.

Role Overview:

As the Quality Assurance Manager at Aegis Packaging, you will play a critical role in upholding the highest levels of quality, safety, and compliance in our water-based barrier coating manufacturing processes. You will be responsible for establishing and maintaining robust quality control procedures, ensuring adherence to industry standards, and implementing continuous improvement initiatives. Your expertise will be instrumental in guaranteeing the satisfaction of our customers and the reputation of our company in the market.

Responsibilities:

Develop and Implement Quality Control Processes:

• Design, implement, and maintain comprehensive quality control processes for barrier coating manufacturing.
• Establish standard operating procedures (SOPs) to ensure consistency and repeatability in production processes.
• Conduct regular reviews of existing procedures to identify areas for enhancement and optimization.

Compliance and Regulatory Affairs:

• Ensure strict adherence to industry regulations, environmental guidelines, and relevant safety standards.
• Keep abreast of any changes in regulations and update internal procedures accordingly.
• Collaborate with regulatory authorities to ensure compliance with all applicable laws and certifications.

Conduct Quality Audits and Inspections:

• Plan and execute regular audits of production lines, raw materials, and finished products to verify compliance with quality standards.
• Identify and address any deviations from established protocols, taking corrective actions as necessary.

Data Analysis and Reporting:

• Collect, analyse, and interpret data from quality control tests to monitor process performance and product quality.
• Prepare detailed reports on quality metrics, presenting findings to management and relevant stakeholders.

Training and Skill Development:

• Conduct training sessions for manufacturing staff to ensure understanding and compliance with quality control procedures.
• Foster a culture of quality consciousness and continuous improvement among employees.

Non-Conformance Management:

• Investigate and resolve customer complaints and non-conformance incidents related to product quality promptly and effectively.
• Implement corrective and preventive actions to prevent recurring quality issues.

Collaborate with R&D and Product Development:

• Work closely with the research and development team to introduce new products and improve existing ones.
• Ensure seamless integration of quality control measures in new product development processes.

Supplier Quality Management:

• Collaborate with procurement and supplier management teams to evaluate and qualify vendors based on their quality and compliance capabilities.
• Monitor and assess the performance of suppliers to maintain high-quality raw materials.

Requirements:

• Bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or a related field. Advanced degrees are a plus.
• Proven experience (5-7 years) in a Quality Assurance or Quality Control role within a coating manufacturing or related industry environment.
• Strong knowledge of quality control methodologies, compliance standards, and regulatory requirements in the coatings industry.
• Familiarity with relevant quality management systems (ISO 9001, ISO 14001, etc.).
• Excellent analytical skills with the ability to interpret data and draw actionable insights.
• Effective leadership and communication skills to collaborate with cross-functional teams.
• Detail-oriented with a commitment to upholding the highest standards of quality and safety.
• Experience in continuous improvement methodologies (Six Sigma, Lean) is advantageous.

Why join us?

We're more than just a coatings company. We're a team of change-makers who are on a mission to protect the planet and ensure the safety of the food we all consume. If you're ready to make a difference and have some fun doing it, then Aegis Packaging is the place for you. Here, you'll be at the forefront of the sustainable packaging movement and have the chance to build relationships with key clients. So why wait? Apply now and let's create a better future together!

What you will be working on
As part of our team, you'll be involved in the following key areas:

Strategy Formulation
- Leverage data and advanced analytics to understand and predict taxpayers’ behaviours, enabling us to prioritise strategies aligned with our business objectives
- Collaborate with internal and external stakeholders to co-design and develop new compliance initiatives and products, driving innovation in our field

Data Analytics
- Develop and maintain analytics models for optimization of tax recovery
- Proactively scans and identify relevant new data sources, balancing costs and benefits of data collection and storage
- Utilise cutting-edge analytics tools to explore opportunities and achieve organisational objectives
- Develop interactive dashboards that support reporting and performance monitoring, providing business users with valuable insights and new perspectives
- Promote, train and guide business users to apply analytical tools and enable them to leverage data effectively

What we are looking for
To excel in this role, we are looking for candidates who possess the following:
- Bachelor's or above degree in data analytics and statistics-related fields
- Prior experience in data analytics/mining, machine learning and AI
- Proficiency in SQL and Python
- Excellent interpersonal, verbal, and written communication skills
- Strong analytical and problem-solving abilities, with a logical and organised approach to handling and analysing information
- Inquisitive mindset with the ability to question, probe, and analyse data effectively
- Resourcefulness and the ability to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.