Total 934 customer experience manager job vacancies in Quality Assurance / Control category in Singapore

Role:

QA Manager (FMCG food / Up to $5200)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Boon Lay)
• 5.5 Days work per week (Monday - Friday 9am to 6pm, 9am to 1pm on Sat (Alternate))
• $4500 to $5200 + AWS +VB (depends on company performance
• Min. Degree/Diploma in Food related discipline, Food Science or Food Technology + Minimum 5 years’ experience working in the Food industry and possess good knowledge of manufacturing processes.
• Proven track record in leading the set-up and implementation of ISO22K or higher standards in the food manufacturing industry will be an added advantage.
• Possess knowledge of international standards i.e. FSSC22K, GFSI
• Career Progression Opportunities

Job scope

Support functional departments in terms of processes of food quality and safety during daily operations.

Plan, organize, and coordinate to ensure the smooth operation of the QA Department daily.

Understand the business direction of the company and work closely with respective coaches to make necessary adjustments on job scopes and responsibilities to synchronize with the strategic plans of GM.

Prepare monthly reports i.e. Complaint Log, HACCP Objectives Summary, Demerit Point System Records, GMP audit, etc. for submission to the Management

Collect and analysis data/trend analysis report on non-conformity and improvement initiatives.

Plan lab testing by the sensitivity level of FG to manage and control department expenses and to keep within budget.

Participate and support quality system implementation (audit activities by government sectors, certification bodies, and customers)

Work closely with all functional departments on improvement initiatives i.e. standards, processes, and procedures in writing

Assign with short-term projects/initiatives/training programs and responsible for ensuring completion of work before the datelines.

Report all non-conformity matters regarding food quality or safety to the coach.

Other project as assigned

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Responsibilities:

• Oversee and manage end to end AML/KYC due diligence checks and compliance matters as required under Capital Market Service (CMS) license requirements
• Develop, implement and maintain a robust compliance framework to ensure controls are in place
• Review, revise and uplift all compliance manuals and policies and procedures, including Enterprise Wide Risk Assessment (EWRA)
• Identify regulatory trends and developments that impact business areas and advise on any material impacts to current activities
• Provide regulatory/compliance advisory support to relevant business units
• Provide advice with respect to marketing requirements of funds in various jurisdictions
• Organize and conduct staff compliance trainings
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time

Requirements:

• Degree with min 6 years of relevant compliance experience within the fund management, investment management or capital market service licensed entity or regulatory consulting environment
• Good knowledge of key applicable regulations such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Overall Responsibilities:

•Perform incoming inspections/analysis or 1st article inspection on raw materials/components according to written procedures and spec control drawings.
•Maintain instrument calibration system, documentation and procedures
•Will apply world-class techniques (Six Sigma, Anova, Taguchi, SPC, Gauge R&R etc.) to ensure the development of robust, predictive quality systems which are easily transferable and maintainable in a production environment.
•Prepares and utilizes basic hand tools and machines including but not limited to power screwdriver, ruler, soldering iron, clamp machine, heat gun, solder pot, crimpers, pinning machine and automatic wire strips.
•Manage and maintain the QA laboratory.
•Support the internal/supplier auditing function to ISO Quality System requirements. Audit/review/approve final product/assemblies prior to acceptance into finished goods inventory; process associated shop folder documentation.
•Coordinate the day-to-day inspection support for validation requirements and ensure completion of inspection requirements to ensure timely completion of project timelines.
•Create Certifications of Analysis/ Conformance, as required.
•Meet daily quality inspection output & quality requirements.
•Perform any other duties assigned by superiors.

Requirements:
• Minimum ITE/ Diploma preferably in Engineering courses
• Basic understanding/ reading of CAD drawings
• Microsoft Office skills required.
• Minimum 1-2 years of relevant working experience.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to thea.cheah(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Cheah Wei Xuan (Thea)
EA Personnel Reg No: R23118878

• Develop and implement procedures for inspecting, testing, and evaluating the quality in accordance with the industry and company's standards.
• Set up Project Quality System, implement and maintain in accordance with Singapore standards.
• Track all legal and regulatory compliance requirements and performance and identify preventive programs to mitigate any potential non-compliance.
• Evaluate the implementation of Quality Plans and Quality Control Plans at sites to ensure that the project Quality Plan adheres to specifications and contract requirements.
• Conduct periodic site visits to perform detailed and documented quality, process, and safety checks, ensuring that quality meets industry and company standards.

Requirements:

• ISO 9001: 2015 Lead Auditor Certified
• Degree in Engineering or equivalent
• At least 8 years of implementation and management of quality systems experience in Construction industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Spec item 2.7.1.2 Quality Manager - Singapore Base Operating Contract

• The Contractor shall provide a Quality Manager or designated alternate who shall be on-site at all times when the Contractor is performing work during the Government's regular working hours and shall be available on-site within two hours after the Government’s regular working hours.
• The Quality Manager or designated alternate shall report directly to a senior corporate official and shall not report directly to the Project Manager.
• The Quality Manager or designated alternate shall have fulfilled the following pre-requisite training and experiences before being hired as the Quality Manager under this contract:
• The Quality Manager or designated alternate shall have a current CMQ/OE certification and at least five years of experience in preparing and enforcing QMS programs on contracts of similar size, scope and complexity. The Quality Manager or designated alternate shall not be the same person as the SSHO.
• With U.S Govt Secret Clearance

We are looking for a Compliance Manager to be joining the legal and compliance team. The incumbent will provide proactive and reactive Compliance support for the insurance portfolio of the Company. This is a 1 year contract role.

Responsibilities:

• Coordinate and maintain Compliance programmes.
• Oversee the general operational set up and projects from a Compliance perspective.
• Ensure communication and implementation of the applicable policies and procedures for the business.
• Liaise with stakeholders in initiatives, exercises, project and schemes relating to the business.
• Ensure that compliance issues/concerns are being appropriately evaluated, investigated and resolved.
• Develop, maintain and revise policies and guidelines to ensure that the Company is in compliance with all necessary guidelines, regulations and legislation and tracking, monitoring and reporting of the Company’s overall state of Compliance with guidelines and regulations.
• Keep abreast of industry developments and emerging trends as well as their implications from a regulatory/compliance perspective.
• Day-to-day adjudication of name screening alerts and/or transaction monitoring alerts.
• Any other duties as may be assigned.

Qualifications:

• Bachelor’s Degree
• 4-6 years financial services industry compliance/audit experience
• Good understanding of the Singapore Insurance regulatory landscape
• Possess sound working knowledge of regulations impacting financial crime risks including but not limited to money laundering, terrorism financing, bribery and corruption and fraud.
• Excellent communication and interpersonal skills
• Strong organizations skills
• Proven team player and ability to work independently, establish and maintain working relationships with colleagues from different backgrounds and functions
• Proficiency in spoken and written English

• Develop and implement procedures for inspecting, testing, and evaluating the quality in accordance with the industry and company's standards.
• Set up Project Quality System, implement and maintain in accordance with Singapore standards.
• Track all legal and regulatory compliance requirements and performance and identify preventive programs to mitigate any potential non-compliance.
• Evaluate the implementation of Quality Plans and Quality Control Plans at sites to ensure that the project Quality Plan adheres to specifications and contract requirements.
• Conduct periodic site visits to perform detailed and documented quality, process, and safety checks, ensuring that quality meets industry and company standards.

Requirements:

• ISO 9001: 2015 Lead Auditor Certified
• Degree in Engineering or equivalent
• At least 8 years of implementation and management of quality systems experience in Construction industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Minimum 8+ years of experience working as part of Payments Technology solution at an IT company, in the role of Project Manager / Test Manager / Delivery Manager.

Must have played a technical lead or Test Manager role for at least 4 year for a full life cycle of application design and development including participation in initial discussion on requirements

PRIMARY SKILL:

• Project Management / Test Management with PMP certification • Exposure to Payments Technology

• Knowledge of Global Payments Processing like SWIFT, Clearing systems (e.g. RTGS, ACH, etc) Should have worked in end-to-end implementation of an IT solution in one of the above Functional areas. Exposure and experience in Payments or Cash Management products like Fundtech’s GPP, GCP, Dovetail or Clear2Pay OPF, Polaris Intellect Suite, etc

SPECIFICATIONS:

Ability to initiate new project or take over existing project

• Work on estimations, planning, scheduling and control

• Capable of delivering in a multi-shore model.

• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs

• Experience with multiple payments and cash management products like Fundtech, Clear2Pay, ACI, Montran, Dovetail

• Strong Project Management skills with at least 6+ years of PM experience working within a Global (time zone separated) team

• Good understanding of Banking domain

• Strong understanding of Project Management concepts, SDLC methodologies and Operating models (Agile and Waterfall)

• Exposure to defining Testing Approach, create and schedule testing activities and meet deadlines.

• Exposure to working with various vendors, internal & external stakeholders to carry out various testing activities to completion.

• Exposure to HPQC, JIRA or other defect management tools

• Experience in NFR testing

• Experience in Test Automation & Tools like QTP, LISA etc

• Managed projects on different technology platforms i.e. Legacy (mainframes) or Open systems (.Net, Java, etc), on different Operating systems (Windows, Unix, Linux)

• Expertise in using Microsoft Office Project for creating and maintain project plans and MS Office Tool Suite (including Outlook, PowerPoint and Excel)

• Excellent presentations skills, ability to communicate in a clear and concise manner

• Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution

• Work with Shared Services Organizations

• Support RFI / RFP and support the sales process

GOOD TO HAVE:

• PMO experience

• Good knowledge in PL SQL and Unix Scripting, C, C++, J2EE, STRUTS and any EAI

RESPONSIBILITIES:

Testing engagement management

• IT Test Delivery both Functional and Non-functional

• Stakeholder management

• Management Reporting

• Enable creation of payments technology domain capabilities, both solution offerings and delivery skills

• Partner with development managers to ensure projects have a time, cost and delivery plan and deliver high quality software to plan as a result of proactive planning and mitigation of issues

• Work closely with Business Analyst to correctly and completely define Business requirements

• Stakeholder Management, Scope Management, Risk Monitoring and Mitigation

• Project and program level tracking and reporting (including task/ milestone tracking, resourcing, risks and issues, WSR)

• Implement software quality assurance initiatives for projects within Payments

• Assess the impact of changes on existing business and technology processes as well as other interfacing systems

• Adhere to toolsets and procedures and embrace them with their project management skills

• Plan and monitor financial budgets, forecasting and metrics to measure project health

• Management reporting including creation, collation and publishing of regional and functional dashboards

• Creation and maintenance of SharePoint sites

• Work with geographically dispersed teams

• Co-ordinate development and implementation of project management best practices to improve overall efficiency and productivity of delivery teams

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:-

Engagement Management

• Manage project work or selected work streams in DRC service line
• Work on Risk and Compliance (AML/KYC/Financial Crime) projects, often in roles such as PMO or Functional Business Analysts (FBAs).
• Supervise a project team in all components of strategy and governance, process excellence and integration, regulatory reform, performance insights and execution
• Assist clients throughout the full lifecycle of project implementation, integration business process redesign, communication and training, etc
• Work with client's business units, including Compliance, Risk Management, IT, Internal Audit, Legal, Strategic Planning, Analytics and Finance to gain thorough understanding of the corporate risk processes and procedures development
• Identify, define and document complex business specifications for risk platforms and procedures

Business Development

• Maintain contact with client management, assume leadership role in pursuit teams, and participate in all aspects of the proposal development process

Domain Development

• Lead/ assist in the development of new intellectual capital, conduct leading edge research on white papers, support development of marketing collateral, and assist in publishing articles in industry periodicals

Professional Skill Requirements:-

• Experience within a consulting (preferred) and/or banking firm is essential.

• Between 3 to 10 years of relevant work experience in any of the areas below: o

• Regulatory change management focused on implementation of new regulatory requirements from local/global regulatory bodies and/or remediation of regulatory gaps.

• Experience in managing regulatory engagement will be a plus o Client Lifecycle

•Management, inclusive of Know-Your-Client (KYC) onboarding, risk rating, ongoing account reviews, Transaction Monitoring.

• Familiarity with FATF, MAS 626, sanctions, and other applicable laws and regulations. o Experience as an ex-regulator and/or experience liaising with the regulators on matters arising from AML/CFT, KYC, fraud, data privacy, conduct and technology risks.

• Certifications in ACAMS or ICA Diplomas and/or accredited trainings in Data •Governance / Data Privacy (PDPA, GDPR) / Data Quality (BCBS 239).

• Proven track record in project delivery and change management.

• People management skills, with proven experience in leading teams, will be expected of Managers.

• Excellent communications skills, and proficiency in MS suite, particularly Powerpoint.

• Keen attitude to learn new skills, positive team player People Development

• Managers are expected to perform role of counselor and coach, provide input and guidance into staffing process, actively participate in staff recruitment and retention activities, and actively participate in building a practice and training in DRC service line

Primary Skill: Risk Management

Salary up to S$10,000

Working Days & Hours: 5 days, 9am-6pm

Location: West

Role Overview:

• As the Senior Tax Compliance Manager, you'll lead a team of Tax Executives to deliver exceptional client tax solutions and oversee corporate tax compliance. Your expertise in local taxation will make you the key point of contact for client and tax authority queries, ensuring top-notch service. You will also manage portfolio allocation to outsourced teams, ensuring seamless service delivery.

Responsibilities:

• Oversee corporate tax compliance, including personal, partnership, and withholding taxes.
• Develop budgets, allocate resources, and manage client engagements.
• Maintain strong client relationships, manage expectations, and ensure high-quality service.
• Lead the tax compliance function, delegate tasks, and resolve staffing issues.
• Address tax queries and disputes with authorities.
• Train and coach staff, and contribute to a positive team environment.
• Assist in recruiting, business development, and fostering internal cross-functional relationships.
• Participate in ad-hoc projects as needed.

Qualifications:

• Bachelor's degree in Accounting, Finance, or related field, with a recognized professional qualification.
• Proven experience in tax compliance, quality management, and team leadership.
• Strong understanding of business and tax issues with the ability to offer value-added solutions.
• Excellent communication skills and ability to work independently.
• Familiarity with Singtax software (Corporate & Personal) preferred.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

Job Summary:

• Industry: Healthcare
• Employment type: Permanent, full-time
• Working location: Kent Ridge

Job Responsibilities:

• Coordinate and support clinical quality and safety programmes within the organisation.
• Play an active role in identifying, coordinating and participating with relevant departments in developing quality models, standards development, design and implementation of audits and risk management activities.
• Ensure accurate data collation and compilation for various clinical quality activities including clinical performance indicators.
• Provide support to QA and Clinical Services committees and continuously seek opportunities to improve work processes and highlight areas for improvement.
• Manage incidents and serious reportable events and conduct root cause analysis.
• Demonstrate management skills necessary to work effectively with internal and external stakeholders/partners across the system and work with teams across the hospital and institutions.
• Facilitate presentation of improvement efforts and ongoing measures of clinical processes to management to enable an effective learning environment.

Job Requirements:

• Possess a bachelor's degree from a recognized institution
• At least 3 to 5 years of relevant working experience in healthcare. Working experience in medical affairs and clinical governance is preferred.
• Excellent data analysis, communication, writing and problem-solving skills
• Exceptional interpersonal and people management skills
• Positive, motivated and able to perform under pressure

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Job Description:

1. Review high risk on-boarding, periodic and trigger reviews for Individuals (Retail, Private Banking and Card Centre)
2. Provide advisories to front line and relevant stakeholders on AML/ KYC escalations;
3. Participate in the development and delivery of AML/ Sanction related training for Branch staff;
4. Participate in KYC related system enhancement (Internal/External);
5. Monitoring of branchwide KYC reviews to ensure no overdue case;
6. Process Production Orders received from authorities and implement appropriate measures;
7. Review internal blacklist and sanctions daily screenings to ensure no overdue and trigger reviews or file STR where necessary
8. To perform quarterly checks on Individual customer base (e.g Whitelist, Grey list, Open cases)
9. To review the Variation scan and close off in a timely manner

Job Requirements:

1. A university degree with at least 5 years’ experience in a similar capacity
2. Good working knowledge of the different business segments (Retail/Private Bank/Card Business)
3. Strong analytical and clear thought process abilities
4. Self-driven with high level of initiative and follow-through skills.
5. Good written and communication skills with ability to develop a strong working partnership with external and internal stakeholders
6. Able to understand Chinese / Mandarin in order to communicate with Chinese speaking counterparts in Head Office.
7. Team player and demonstrated ability to manage multiple tasks and work independently
8. Exhibit timeliness, responsibility and is dependable in all work assigned

• Location: West
• Salary up to $10,000

Responsibilities:

• Oversee and coordinate corporate tax compliance engagements, including personal, partnership, and withholding tax.
• Develop budgets, assess resource needs, and manage and monitor engagements.
• Maintain ongoing client interactions to manage expectations and deliver exceptional service.
• Supervise the tax compliance process, adapting to any challenges that arise.
• Lead the tax compliance team by delegating tasks, providing coaching and training, and addressing staffing issues.
• Handle tax-related queries and resolve disputes with tax authorities.
• Share expertise to foster professional growth and improve service delivery. Encourage open communication and manage staff effectively.
• Participate in recruitment efforts as needed.
• Contribute to a positive, team-focused work environment.
• Identify and assess business development opportunities.
• Build strong cross-functional relationships within the company.
• Assist with ad-hoc projects and related tasks as required.

Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field, with a recognized professional qualification.
• Proven client management skills and leadership potential.
• Extensive experience in tax compliance with a strong track record in quality management and team leadership.
• Solid understanding of business and tax technical issues, with the ability to provide value-added solutions for clients..
• Strong communication skills to deliver effective client service.
• A collaborative team player who can meet deadlines and work independently.
• Familiarity with Singtax (Corporate & Personal) is preferred.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Responsibilities:

• Oversee and manage end to end AML/KYC due diligence checks and compliance matters as required under Capital Market Service (CMS) license requirements
• Develop, implement and maintain a robust compliance framework to ensure controls are in place
• Review, revise and uplift all compliance manuals and policies and procedures, including Enterprise Wide Risk Assessment (EWRA)
• Identify regulatory trends and developments that impact business areas and advise on any material impacts to current activities
• Provide regulatory/compliance advisory support to relevant business units
• Provide advice with respect to marketing requirements of funds in various jurisdictions
• Organize and conduct staff compliance trainings
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time

Requirements:

• Degree with min 6 years of relevant compliance experience within the fund management, investment management or capital market service licensed entity or regulatory consulting environment
• Good knowledge of key applicable regulations such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Role:

Quality Assurance Manager (FMCG food / Up to $5200)

• Singapore Based (Boon Lay)
• 5.5 Days work per week (Monday - Friday 9am to 6pm, 9am to 1pm on Sat (Alternate))
• $4500 to $5200 + AWS +VB (depends on company performance
• Min. Degree/Diploma in Food related discipline, Food Science or Food Technology + Minimum 5 years’ experience working in the Food industry and possess good knowledge of manufacturing processes.
• Proven track record in leading the set-up and implementation of ISO22K or higher standards in the food manufacturing industry will be an added advantage.
• Possess knowledge of international standards i.e. FSSC22K, GFSI
• Career Progression Opportunities

Job scope

Support functional departments in terms of processes of food quality and safety during daily operations.

Plan, organize, and coordinate to ensure the smooth operation of the QA Department daily.

Understand the business direction of the company and work closely with respective coaches to make necessary adjustments on job scopes and responsibilities to synchronize with the strategic plans of GM.

Prepare monthly reports i.e. Complaint Log, HACCP Objectives Summary, Demerit Point System Records, GMP audit, etc. for submission to the Management

Collect and analysis data/trend analysis report on non-conformity and improvement initiatives.

Plan lab testing by the sensitivity level of FG to manage and control department expenses and to keep within budget.

Participate and support quality system implementation (audit activities by government sectors, certification bodies, and customers)

Work closely with all functional departments on improvement initiatives i.e. standards, processes, and procedures in writing

Assign with short-term projects/initiatives/training programs and responsible for ensuring completion of work before the datelines.

Report all non-conformity matters regarding food quality or safety to the coach.

Other project as assigned

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Job Summary: The Training Compliance Manager is responsible for ensuring that all training programs and initiatives comply with industry regulations, organizational policies, and best practices. This role involves overseeing the development, implementation, and evaluation of training programs to ensure they meet compliance standards of relevant funding bodies and support the organization's goals. The Training Compliance Manager will work closely with various departments to manage compliance requirements and facilitate training that aligns with regulatory and organizational standards.

Key Responsibilities:

1. Compliance Management:
   • Monitor and ensure compliance with relevant regulatory requirements, industry standards, and organizational policies related to training and consultancy projects.
   • Develop and maintain training compliance frameworks and procedures to align with current regulations and best practices.
   • Conduct regular audits of training programs and records to ensure adherence to compliance standards.
2. Training Program Oversight:
   • Oversee the development and implementation of training programs, ensuring they meet compliance requirements and organizational objectives.
   • Collaborate with subject matter experts to design and update training materials that comply with regulatory and industry standards.
   • Review and approve training content and delivery methods to ensure they meet compliance requirements.
3. Policy and Procedure Development:
   • Develop and update training policies and procedures to reflect changes in regulations and organizational needs.
   • Ensure training policies are effectively communicated to employees and integrated into daily operations.
4. Reporting and Documentation:
   • Maintain accurate records of training activities, including attendance, completion rates, and compliance status.
   • Prepare and present reports on training compliance, including metrics, findings, and recommendations for improvement.
5. Training and Support:
   • Provide guidance and support to departments and employees on compliance-related training matters.
   • Conduct training sessions and workshops to educate staff on compliance requirements and best practices.
   • Address and resolve any compliance issues or concerns related to training programs.
6. Risk Management:
   • Identify potential compliance risks related to training and develop strategies to mitigate them.
   • Stay informed about regulatory changes and industry trends to proactively address compliance issues.
7. Continuous Improvement:
   • Evaluate the effectiveness of training programs and make recommendations for improvements based on feedback and compliance audits.
   • Promote a culture of continuous learning and compliance within the organization.

Qualifications:

• Experience: 5 years of experience in training management, ompliance, or a related field, with a proven track record of managing compliance programs.
• Skills:
  • Strong knowledge of regulatory requirements for all WSG, SSG and PSG-JR related fundings.
  • Excellent project management skills, including the ability to plan, execute, and evaluate training programs.
  • Strong communication and interpersonal skills, with the ability to effectively interact with employees at all levels.
  • Proficiency in training management system (TMS) and TPGateway.
  • Proficiency in learning management systems (LMS).
  • Attention to detail and strong analytical skills for evaluating training programs and compliance data.

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Overview:

The Regional Associate Trade Compliance Manager is responsible for:

• Driving the development and implementation of trade compliance strategies and standard processes, and having accountability for all trade compliance activity in the Asia Pacific region while maintaining relationships with both internal and external stakeholders
• Playing a strategic role in overseeing the business processes for cross-border trade compliance, identifying risks and resolving issues, and managing the process efficiency to give Kemin a competitive advantage in the marketplace
• Coordinating the roles and tasks among the cross functional team and steering compliance with the trading and customs regulations in various Asia countries
• Strengthening the documentation and processes for product import/export

This is a highly visible professional role that is newly created in Kemin Industries (Asia) to support the accelerating business growth in Asia Pacific region.

Responsibilities:

• Accountable to develop trade compliance operations strategy, implement and maintain trade compliance standards and best practice processes to operationalize corporate policies and risk control frameworks to comply with Government laws and regulations including those administered by the participating government agencies
• Reviews internal controls, develops processes, administers the compliance audit program, and oversees corrective action plans for the region. Identifies compliance gaps and recommends process improvements. Develop departmental strategies and procedures based upon best practices
• Develop business processes to address compliance risks, with a focus on continuous process improvements to increase efficiency and improve performance to customers
• Provide relevant information to senior management and business stakeholders by proactively monitoring regulatory changes in the region/countries, to strengthen compliance and provide advisory on risk mitigation strategies.
• Coordinate the discussion of trade compliance matters among Logistics, Finance, Regulatory, R&D and regional subsidiaries, and liaise with professional consultants to strengthen the processes.
• Drive trade compliance at Kemin Industries (Asia) and its regional subsidiaries’ documentation and reporting requirements.
• Handle the correspondences from Customs authorities on any customs inquiries, assessments and related issues.
• Keep abreast of and facilitate FTA applications in the region to optimize duty costs while ensuring compliance with the requirements
• Lead the HS code classification harmonization project in the region and follow-through with advanced rulings application as required
• Ensure appropriate recordkeeping and due diligence procedures in accordance with all governing regulatory requirements and functional requirements
• Proactively identifying opportunities for leveraging on FTAs
• Reviews and monitors KPI's ensuring accuracy of reporting to internal and external parties

Requirements:

• Graduate degree or its equivalent in international trade law, international business, finance or supply chain professional certifications
• Minimum of five (5) years of regional trade compliance experience in regulatory laws, especially in customs regulations and laws, with hands-on and practical approach and key focus in Asia Pacific countries
• This position is based in Singapore; there may be occasional travels based on business needs
• Experience in performing import/export classification and compliance risk analysis, and familiarity with classification/valuation methodologies and tariff rate schedules in the APAC region
• Well-versed in interpretation and application of classification concepts and references (e.g., General Rules of Interpretation, Explanatory Notes, and Binding Rulings).
• Demonstrated expertise and track record in resolving custom inquiries, issues and trade compliance audits
• Strong working knowledge of trade compliance standards and best practices with commercial focus.
• Able to provide leadership, set priorities and meet timetables for the attainment of goals and deliverables.
• Collaborative team player and leader who proactively engages with the cross functional team and demonstrated ability to present ideas effectively and communicate well with all levels of management within a team environment on a variety of programs and projects.
• Demonstrated project management skills in planning and executing the trade compliance standards and processes in the region.
• Strong leadership and interpersonal skills to be able to work effectively in a diverse team environment.
• Independent contributor with strong motivation, a desire to make an immediate contribution and has a keen sense of urgency.

Key Responsibilities

• Overall accountable and responsible for delivery of testing services. Preferable to have domain knowledge in core banking, wealth and CRM customer onboarding
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing.
• Works with the Vendor and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other Vendor artefacts for the testing service delivery across upcoming CRM transformation program to upgrade the current CRM onboarding application.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various stakeholders ﴾including but not limited to, application, security, infrastructure, business﴿, testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test TCoE team.

Key Requirements:

• Industrial knowledge in CRM customer onboarding
• Well verse in SDLC and project delivery especially in testing.
• Has experience managing internal and external stakeholders, including vendors
• Detail and process oriented to ensure deliverables are produced as per governance.
• Project management experience as an added advantage

• Have in depth knowledge of software quality assurance/testing methodologies and practices including requirements traceability, test planning, estimation, design, execution and defect management
• Must have strong testing experience of BSS Telecom modules - CRM, Pegasus, Selfcare portals, channels , Collection, recovery, Amdocs Suite 9.3 Billing and Rating modules, Master Enterprise Catalogue, Payement and GL. MTPOS
• Have expertise in Functional and Manual Testing, Web Services testing and also have exposure to ETL testing.
• Experience in Project Initiation (Testing as project)/Project Estimation, Project Delivery, Business liaison / Stakeholder management.Team leading skills. Experienced in Managing, Planning and Reporting activities.
• Experience in review of test cases / scenarios for all projects. Daily Triage status calls with the Project teams. Helping junior testers during test planning and execution phase. Act as SPOC for the team. Experience in both Waterfall and Agile SDLC is desirable.
• Experience on CR testing, Integration Testing , Regression Testing , Live Testing etc
• Experience in setting up the environment. Experience in release document. Able to create various dynamic reports for customer review.
• Along with the above mentioned skills, also have experience in the below mentioned software tools and Utilities : Have expertise in Defect Management Tools like HP ALM, HP QC, Bugzilla and Jira.
• Platform orientation (servers, storage, fabric, network) - strong advantage.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as Officer, Funds Portfolio Compliance Manager - Hybrid (Internal Job Title: Fund Accounting Intmd Analyst - C11) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

Responsibilities:

• Monitor the work activities to ensure timeliness and accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Process daily work in a timely and accurate manner as well as act as an escalation point for questions and research
• Review associate work and provide signoff for complex transactions or sensitive clients
• Assist in developing training materials and training employees, and act as escalation point for questions and research
• Ensure procedures and controls are followed and the integrity of the data processing environment is maintained
• Support and oversee overall fraud quality control both monetary and non-monetary
• Assist manager in identifying need for and implementing procedural changes, assist in BAU administration of team, and act as backup for manager
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience
• Chartered Accountant /CFA/MBA
• Experience in accounting, finance, or business-related area
• Experience in fund administration, change management, and/or project management
• Demonstrated Subject Matter Expert (SME) knowledge in related area
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a QA Assistant Manager / Manager to be part of their QA Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of QA Assistant Manager / Manager:

• Oversee QA processes for raw materials, in-process items, finished products, and packaging.
• Collaborate with the Head of Production to set and uphold quality standards.
• Develop and maintain an effective Quality Management System (QMS), including documentation, audits, and improvement initiatives.
• Provide inter-departmental support and ensure effective communication on quality-related issues.
• Lead the Quality Assurance Task Force to investigate and resolve product non-compliances.
• Manage maintenance and calibration of QA equipment.
• Evaluate monitoring records and process operation parameters.
• Handle material failure reviews and follow up on disposal decisions.
• Review out-of-specification product parameters and authorize fit-for-purpose decisions.
• Implement actions to prevent product nonconformity.
• Identify and document product quality issues.
• Ensure adherence to 5S, safety, and security standards in the workplace.
• Perform other duties as assigned.

Requirements:

• Diploma / Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team can bring this experience to life. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Description

In this role, you will work with the quality and learning team (in the region and worldwide) as well as collaborate with the Retail Customer Care leadership. Through targeted contact review, you will be responsible for helping identify business trends and insights, demonstrating that to craft a framework that guides the business to understand what matters to the Retail Customer Service leadership and customers in your region. A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and happiness, service trends and professional ethics and operational policies and procedures are followed. A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer happiness and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatstifaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network.

Minimum Qualifications

• Proficiency in English and Bahasa Malay / Indonesia is a must, in order to provide customer support to the Southeast Asia market
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Key Qualifications

• Ability to work with and influence cross-functional business partners to build and achieve strategic quality objectives and goals
• Adapt to changing environments, technology, and processes
• Commit to results with a high degree of determination
• Champion trust and build strong business partnerships
• Superb written and interpersonal skills
• Ability to work efficiently under deadlines with numerous projects on hand
• Strict adherence to company policy on confidential materials

Education & Experience

All candidates who meet the key qualifications are encouraged to apply.

Additional Requirements

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About our client

Our client is one of the leaders in the automotive industry.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Quality & Customer Care Manager (Automotive)

Job Overview:

Our client is looking for an experienced Quality & Customer Care Manager to enforce the fulfilment of customer care standards and ensure the highest levels of customer satisfaction.

You will be the model for the tonality of the house of luxury cars of our client, by translating principles into daily practice throughout all retail and aftersales processes, customer relationship management and act as a representative of our client.

As a leader, you will guide and ensure that the team internalises the tonality of the house and bring on the best attitude and behaviour, as these factors are the main drivers and biggest lever for customer satisfaction. You will lead the team to exclusively manage customer enquiries, handle customer complaints, regardless of origin (e.g., Sales, Service, Online) and resolve quality-related issues promptly and effectively.

As a strategist, you will implement a holistic compliant management system, to manage customers and handle complaints with the highest care, in a customer-centric way. Through a systematic analysis of customers’ problems, you will develop tailored and solutions to effectively prevent customer issues and ensure the implementation of these measures.

As a key collaborator within Marketing and CRM department, you will work closely with other departments such as Sales and Aftersales, to communicate effectively, implement solutions, and continuously improve processes to enhance the overall customer experience.

This role requires strong leadership, team management, excellent verbal and written communication, and problem-solving skills, as well as a deep understanding of automotive quality standards and customer service principles.

Job Responsibilities:

• Lead, inspire and manage the team in Customer Experience Centre;
• Work alongside frontline staff in customer service, and Aftersales departments for effective communication;
• Coach and provide guidance in managing complex customer inquiries, resolving issues effectively and build rapport with customers;
• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction;
• Responsible for improving the quality and response rate of surveys received through Voice of Customers (VOG);
• Drive continuous improvement efforts to enhance product quality, customer satisfaction, and overall service delivery to improve NPS scores;
• Managing the responses and follow-up actions required from VOC, phone calls and Google reviews;
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed;
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions;
• Analyse customer feedback and quality data to identify trends, patterns, and opportunities for improvement;
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions;
• Present survey results and implementation measures to stakeholders.

Job Requirements:

• Degree, preferably in Business or Communications;
• At least 2 years of experience in Customer Service Management, preferably in the automotive industry;
• At least 2 years of experience in team management with excellent leadership and interpersonal skills;
• Analytical with a good eye for details, such as identifying trends and pain points from Voice of Customer data;
• Strategic leadership to develop plans and drive continuous improvement initiatives.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Develop Your Potential:

They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.

Diverse, Equal Opportunity:

They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.

Competitive Compensation and Benefits:

They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E