Total 935 customer experience manager job vacancies in Quality Assurance / Control category in Singapore

Reporting to the General Manager, the Quality & Administration Manager will be tasked during the pre-opening phase, a more administrative and project support role than quality and this focus will shift after opening. Some of the key areas of responsibilities are:

Quality Management:

• Develop, implement, and maintain quality control procedures to ensure consistency in service delivery and guest satisfaction.
• Conduct regular quality audits across all hotel departments, including guest rooms, F&B outlets, and public areas.
• Identify areas for improvement and collaborate with department heads to implement corrective actions and enhance overall quality standards.

Guest Experience Enhancement:

• Monitor guest feedback and reviews to identify trends and areas of improvement.
• Work closely with the leadership team to address guest concerns and enhance the overall guest experience.
• Stays visible and interacts with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Work closely with the L&D team to implement training programs to ensure that all colleagues are aligned with the hotel's service standards and quality expectations.

Compliance and Risk Management:

• Ensure compliance with relevant laws, regulations, and industry standards, including health and safety regulations.
• Identify potential risks and implement measures to mitigate them, safeguarding the hotel's reputation and assets.

Office Administration:

• Oversee day-to-day administrative operations, including managing correspondence, scheduling appointments for Executive Office and maintaining office supplies.
• Coordinate meetings and events, including arranging logistics and preparing necessary documentation.
• Assist in the preparation of reports, presentations, and other documentation as required by hotel management.

Requirements

• Proven experience in quality management in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and office management software.
• Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.

PRIMARY DUTIES & JOB RESPONSIBILITIES

Risk Management:
- Assist with the implementation and enhancement of the Enterprise Risk Management framework and risk management processes to strengthen risk management capabilities and culture across business units.
- Provide support in reporting to risk management committees, senior management, the Board and/Board Risk Committees on risk related matters, including secretariat responsibilities for risk management committees
- Conduct periodic risk assessment and update the risk register to ensure that inherent and residual risks are identified, tracked, monitored and addressed in an effective and coherent manner.
- Collect, analyse, and report on Key Risk Indicators (KRIs), working closely with relevant departments to ensure accurate records.
- Coordinate and conduct risk management related training programs to create risk awareness and enhance proficiency and knowledge in these areas including conducting risk and compliance assessment training workshops
- Assist with the development and implementation new risk management tools and system to improve effectiveness and efficiency of risk management processes

Compliance:

- Provide advisory and support to management and business units to ensure compliance with applicable laws and regulations
- Keep abreast of market trends and applicable regulatory compliance matters including global developments which may have an impact on business activities
- Assist in the oversight of the Group's Personal Data Protection function, including updates to policies and procedures, staff training on personal data protection, oversee data protection impact assessments, work with Digital Technology department on the adequacy of system and data security controls to ensure data confidentiality is protected
- Maintain and update policies and procedures relating to compliance and governance matters such as Anti-Bribery and Corruption policy etc.
- Perform period compliance checks and assist in the investigation and follow up on compliance issues, breaches of laws & regulations, policies and code of conduct, contract management etc.
- Coordinate and conduct governance and compliance related training programs

Sustainability / ESG:
- Assist in the development, implementation and and continuous improvement of sustainability policies and procedures and conduct materiality assessments
- Collaborate with cross-functional teams to identify and implement ESG initiatives that support our sustainability journey and improve resource efficiency
- Provide support in reporting to risk management committees, senior management, the Board and/Board Risk Committees on sustainability/ESG related matters, including secretariat responsibilities for sustainability steering committee and sustainability taskforce
- Coordinate the production of sustainability reports, ensuring accuracy, transparency, and compliance with reporting frameworks such as the Taskforce on Climated-Related Financial Disclosures (TCFD), Global Reporting Initiative (GRI), International Sustainability Standards Board (ISSB) etc, including coordinating the external assurance process for sustainability reports, ensuring alignment with auditing standards and industry best practices.
- Identify and assess potential ESG risks and opportunities, providing recommendations for mitigation and enhancement
- Monitor, assess and report the organisation’s ESG performance, ensuring alignment with regulatory requirements and industry best practices, including collect, analyse, and report on ESG-related data, working closely with relevant departments to maintain accurate records
- Develop and deliver ESG training programs and sustainability communication efforts to enhance employees’ understanding and engagement in ESG initiatives
- Act as liaison with internal auditors on risk management, compliance and ESG related matters - Undertake any other tasks which may be assigned on an ad-hoc basis

REQUIREMENTS:

- Degree or professional qualification in relevant discipline (eg. accountancy, business, sustainability, etc)
- Minimum 3 years of relevant experience in accounting, auditing, finance, risk management, compliance, ESG or sustainability reporting, etc
- High level of proficiency in data analysis and reporting and project management
- Self-motivated team player who is meticulous, organized and has strong analytical skills
- Strong collaboration skills and able to work independently in a fast-paced environment
- Strong written and oral communication and presentation and interpersonal skills
- Strong stakeholder management skills and ability to interact well with different functions and levels
- Strong understanding of ERM and ESG frameworks, regulations and industry standards -
Proficiency in relevant reporting software that facilitates data visualizataion and presentation, such as Powerpoint, Excel, TAbleau, or ERM/ESG-specific platforms will be highly beneficial

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin.

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Email: [email protected]
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

· Minimum of 10 years of total experience and 5 - 7 years of relevant Test Manager experience with Payment systems and Core Banking applications.

· Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.

· Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.

· Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.

· Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications

· Functional testing experience in GPP-SP (Global PayPlus – Service Platform) is an advantage.

Our client is a Manufacturing MNC, one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Quality Manager to be part of their Quality team for ongoing transformation projects. They are located in the North – easily accessible.

Job Responsibilities of Quality Manager

• Lead and coordinate all activities related to ensuring product quality and adherence to standards.
• Develop and implement plans to gather and analyze quality data at various stages of production, collaborating with Production and Material teams.
• Establish and maintain a robust Quality Management System, ensuring its effective implementation and audit readiness.
• Monitor and control the processing and delivery of non-conforming products until corrective measures are implemented.
• Prepare and submit timely quality reports to the management, including statistical process control analysis.

Qualifications

• Minimum diploma
• 10 years experience in quality management
• Good understanding of ISO 13485 and QMS

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

Responsibilities:

• Assist in managing the Quality and Environmental Management.
• Lead, train, develop, and coach quality team members.
• Participate in recruitment, onboarding, and training of new team members.
• Analyse workload by utilizing planner schedules to allocate team member workloads.
• To provide quality data analysis to the management as a basis for improvement.
• Responsible for all Quality aspects of products manufactured.
• Manages the verification activities for Incoming, In-process, and Outgoing products.
• Drives improvement activities through the implementation of various corrective action processes.
• Ensures that all test and inspection equipment used is calibrated.
• Ensures that all Quality operatives are trained and qualified for their respective tasks.
• Acts as an internal focus for all customer-specified requirements, customer complaints, corrective and preventive actions.
• Involve in coordinating product qualification for the new product line in collaboration with NPI, Engineering, and Production team.
• To assist the material department with supplier quality management system development programs.
• To assist the Supply Chain in conveying information about the mineral country of origin, as well as the smelters and refiners used, for updating CMRT, EMRT, and Critical Mineral Survey for all customers.

Requirement:

• Diploma / BA degree or its equivalent.
• Minimum 5 years of QA relevant experience in the manufacturing environment.
• Strong Communication Skills.

Careers That Change Lives

This role will lead initial set up of Quality Systems for a new entity to meet local medical device regulations and China Good Manufacturing Practices.

A Day In The Life:

This role will Ensure products manufactured by contract manufacturer meet all defined specifications and are developed and manufactured in compliance with all applicable quality system requirements and provide leadership to work with different Medtronic entities and set up the strong relationship to support the implementation of Quality Systems for the new entity in implementing China localization strategy.

Primary Responsibilities

• Set up the Quality Systems to it meets Singapore, China and requirement countries requirement.
• Establishes quality programs and initiatives to ensure products and assemblies are developed and manufactured per applicable requirements.
• Establish strong supplier control and Quality oversight over suppliers and Medtronic entities.
• Driving continual and preventive improvement of quality management systems in supporting the conformity of process and product quality.
• Supports and develops systems for the identification, analysis, correction, and prevention of quality issues.
• Contributes quality expertise to product development and manufacturing transfers including working closely with suppliers to implement robust manufacturing processes and Quality oversight.
• Oversees and lead key quality systems processes to ensure its effectiveness which includes Design Control, Supplier Controls, Quality Planning, Document Controls, Training, Audits, Change Controls, Nonconformance CAPA, Manage External Requirement, etc.
• Leads the site audit readiness and manages, conducts and coordinates external (Singapore, China, ISO, etc.) audits.
• Take preventive actions to improve the compliance and effectiveness of Quality Management Systems by proactive learning from other sites and best practices from the industry.
• Provides QA support, participate and collaborate with Operating Units improvement program
• Works with local management team members in developing long and short-term quality goals and strategies.
• CAPA board memberParticipate in CAPA and board meetings to review the trending of all input sources and determine if any further action is needed
  Perform review on the CAPA investigation, action plan and effectiveness to determine if CAPA process requirement are fulfilled.
  
• Represents the new entities to collaborate with peers across all Operating Units for global quality initiatives and works closely with peers on similar quality concerns between Medtronic sites

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

MGCA Cafe Pte. Ltd., which is wholly owned by Marubeni Corporation, is a master franchisee of Tim Hortons® in Singapore. MGCA Cafe is looking for a Manager - Financial Planning, Analysis, Control and Compliance to shape the financial strategy and ensure compliance/governance.

Job Responsibilities

1. Financial Planning, Analysis and Control

- Financial Planning:

o Prepare budgets and prospect of the company and its subsidiaries

o Support Finance GM to prepare reporting packages to the shareholder in Japan

o Conduct cash flow management of the company and its subsidiaries

o Build financial projection and prepare scenarios for improvement

- Financial Analysis and Control

o Monitor budget progress – analyze and review monthly company and stores financials

o Analyze sales, cost of sales and product mix data

o Collaborate with relevant functional teams to gather necessary financial information

o Financial covenant management related to the franchise agreement

- Others

o Manage finance related service providers such as financial institutions, accounting firms etc.

o Support Finance GM for statutory requirements such as audit and tax filing

2. Company Compliance and Governance

- Coordinate with relevant teams to establish internal control rules and processes, adhering to the Governance Policy by the shareholder in Japan

- Monitor and facilitate compliance with company policies, rules and processes

- Collaborate with the Legal Team to review intra-company and third-party agreements from compliance point of view

3. Shareholder Relationship

- Serve as the point of contact with the shareholderin Japan, facilitating communication and preparing necessary documents for the shareholder

- Coordinate and manage shareholder related matters such as shareholder meeting and board meeting including material preparation, documentation and filing for the shareholder

Job Requirements

• Bachelor’s degree in Finance, Accounting, or related field; MBA or relevant certification is a plus
• At least 5 years of proven experience in financial planning and analysis, preferably in F&B and/or service-related industries
• At least 5 years of proven experience in compliance section of a publicly listed entity
• Strong understanding of compliance, governance, and internal control processes, preferably in F&B and/or service-related industries
• Fluent proficiency in Japanese, preferably JLPT N1 or N2 for liaising and reporting back to the shareholder in Japan
• Knowledge of Japanese governance principles is highly desirable due to the role’s involvement with the shareholder in Japan
• Excellent communication skills and the ability to collaborate with cross-functional teams

Job Description

We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.

• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.

• Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:

• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.

• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.

• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.

• Drive test automation for Functional and regression testing

Team Leadership:

• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.

• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.

• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

Stakeholder Communication:

• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.

• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:

• Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.

• Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Requirements

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.

• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.

• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.

• Excellent communication and interpersonal skills.

• Project management certification (e.g., PMP) is a plus.

• SAP certification and S/4HANA certification are highly desirable.

Key Competencies:

• Leadership and Team Management

• Test Planning and Execution, particularly for S/4HANA migrations

• Communication and Collaboration

• Problem-solving and Analytical Skills

• Attention to Detail

• Stakeholder Management

Job Highlights

• Have a voice in the company
• Autonomy
• Understand a wide scope of functions in an organisation

Job Description

Designed for competent individuals desiring long-term career success, the EDUVALUE Management Associate Programme invites outstanding individuals to embark on a meaningful career journey to grow alongside EDUVALUE, eventually being placed in key leadership roles.

Discover an organisation with a dynamic team, where your voice is always heard and your work will be exciting, meaningful and challenging. You will be a large part of a small family of enthusiastic and dedicated individuals, forging the future of EDUVALUE.

Job Responsibilities

• Discover an opportunity to learn how various business operations are executed, from the ground up: from strategy, HR, policies, compliance, and much more
• Work closely with clients to understand the different functions within their company
• Carry out audits on clients’ processes
• Consult with clients to streamline processes
• Conduct training and provide support to clients
• Participate in the development of EduValue
• Fast-track to leadership position for high performers
• Potential to branch out to other companies under the group
• Lead and mentor a team of members to work collaboratively on projects and provide exceptional service to clients

Do you possess the following traits? If so, we want you!

• Min. Diploma / Degree holder with strong communication and interpersonal skills
• Versatile team player, with strong self-discipline and project management skills
• Large capacity for learning and embracing challenges
• Able to work independently with minimal guidance and able to handle parallel projects
• Highly process driven and able to deliver work with timeliness and quality
• Adventurous, and enjoy working in a fast, dynamic environment
• Strong leadership skills required to lead and inspire a team of members in delivering exceptional service to clients

Note:

• Candidates with Private Education Industry experience will be highly advantageous
• Candidates with experience with EduTrust will be preferred

We regret that only shortlisted candidates will be notified.

Our client is a Manufacturing MNC, one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Quality Manager to be part of their Quality team for ongoing transformation projects. They are located in the North – easily accessible.

Job Responsibilities of Quality Manager

• Lead and coordinate all activities related to ensuring product quality and adherence to standards.
• Develop and implement plans to gather and analyze quality data at various stages of production, collaborating with Production and Material teams.
• Establish and maintain a robust Quality Management System, ensuring its effective implementation and audit readiness.
• Monitor and control the processing and delivery of non-conforming products until corrective measures are implemented.
• Prepare and submit timely quality reports to the management, including statistical process control analysis.

Qualifications

• Minimum diploma
• 10 years experience in quality management
• Good understanding of ISO 13485 and QMS

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

Position: Test Program Manager, Group Infrastructure & Platform Services
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Job Requirements:

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Job Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by Bank’s stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Job Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program.
• Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

about the company

Our client is a leading materials testing laboratories and solutions provider for a wide range of fields including construction, life sciences, environmental, energy, transportation etc. They’re now on a look out for a Quality Engineer/Manager to join their dynamic team.

about the job

• Implement, maintain and improve the quality management system (QMS)
• Drive quality improvements and proactive participation in continuous improvement and process improvement projects
• Represent our Singapore and Malaysia business units during assessments by accreditation bodies and audits by clients and controlled document holding
• Interact with clients & Accreditation Bodies and be responsible for advising operational colleagues of the importance of quality, accuracy and integrity in the provision of the testing, calibration inspection and certification services we provide.
• Ensure buy-in to the effective implementation of our quality policies and procedure
• Manage scheduled internal audits across management system and technical disciplines
• Monitor laboratory test equipment for calibration currency and advise management of upcoming schedules,ensuring corrective and preventive actions identified within specific laboratories are implemented and verified in a timely manner.
• Manage external and internal proficiency testing programs and prepare compliance and improvement metrics as required.
• Write and review quality documentation and effective and efficient management of personal work schedules and timely generation of quality reports.

job requirement

• Diploma/Degree of Science or Engineering qualification.
• Minimum 2 years of managing quality management systems within a multi-discipline testing, inspection and certification environment
• Candidates with more experience (min 4 years) can be considered for the Quality Manager position.
• Demonstrable experience auditing against ISO/IEC 17025, ISO/IEC 17020 and ISO/IEC 17065.
• Sound knowledge of equipment calibration and analyzing proficiency test data.

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R21103172

Sephora Digital’s Technology team builds products that power our business across South East Asia & Oceania. We are looking for a QA Manager that will be responsible for all quality related activities for the e-commerce platform, which includes multiple localised websites, iOS and Android apps. The QA Manager will drive the overall output of the team under their scope and improve key metrics related to the quality of the e-commerce products we build. We seek an experienced manager with skills in test automation, various testing methodologies and the ability to manage offshore teams that are a mix of full time and contract employees.

Responsibilities:

• Guide a team of QA engineers to define, review and execute / automate test cases around critical flows.
• Gatekeep the release process of the SDLC and continuously offer improvements to our tooling and workflows.
• Collaborate with other engineering team leads to ensure all released code and features have proper test plans to reduce risk.
• Add business value by improving stability, performance and a better experience to customers of all our platforms.
• Mentor, coach and develop the team and be responsible for nurturing a talent pipeline.

Requirements:

• 8+ years of QA experience in various capacities and domains where having e-commerce experience is a bonus.
• Deep understanding of SDLC, testing fundamentals, various testing methodologies and when they should be used for maximum efficiency e.g. unit, integration, end to end etc.
• Experience in QA across different platforms such as Web (cross browser), Mobile (iOS and Android) and API level (via Postman).
• Demonstrable experience of the value and tools (e.g. Selenium, Appium) needed to enable test automation at the most practical level.
• Able to communicate well with stakeholders and leaders in both business and technical topics.
• Self-organized, demonstrates strong initiative and has an eye for details.
• Experience managing or working with globally distributed remote teams is an advantage.

While at Sephora, you’ll enjoy…

• The people: You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning: We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture: As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Job Responsibilities

· Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

· Act as the first point of escalation for any issues raised by Bank’s stakeholders, testing service providers

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

· Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

· Participate and contribute in forums, as required, to drive testing transformation and innovation

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team

Job Requirements

· Bachelor’s Degree or Master’s degree in computer engineering or related field

· Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing

· Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

· Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

· Proven, successful track record of managing shared IT service development and/ or IT Testing Services

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

· Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage

· Strong attention to details, excellent analytical and problem solving skills

· Experience in managing multiple external testing service providers

· Experience in managing multi-cultural, diverse, direct and virtual teams

· Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc

· Must display a high level of professional judgment, commitment, integrity, and teamwork

· Excellent client facing, internal communications, written and verbal communication skills

· Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Job Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program

• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

• Works with the testing service providers and the Bank’s other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

• Engages with the Bank’s various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

• Act as the first point of escalation for any issues raised by the Bank’s stakeholders, testing service providers

• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

• Drive and collaborate with all the Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

• Participate and contribute in forums, as required, to drive testing transformation and innovation

• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Key Skills:

• Test management across multiple streams

• Good organisational skills, with attention to detail

• Focus on quality and delivery, Experience with Data Migration testing

Job Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field

• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing

• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

• Proven, successful track record of managing shared IT service development and/ or IT Testing Services

• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage

• Strong attention to details, excellent analytical and problem solving skills

• Experience in managing multiple external testing service providers

• Experience in managing multi-cultural, diverse, direct and virtual teams

• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc

• Must display a high level of professional judgment, commitment, integrity, and teamwork

• Excellent client facing, internal communications, written and verbal communication skills

• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.

You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.

You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.

You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.

You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry

· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques

· Proficient in Tableau would be an advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail

· Good oral and written communication skills

Responsibilities:

• Ensure requirements for AABB, FACT as well as MOH license guidelines are implemented and maintained
• Report performance of the quality activities minimally on a quarterly basis and management review annually.
• Responsible for interfacing with regulators and external quality auditors.
• Monitor and review quality indicators and quality related reports.
• Provide guidance to departments in the review and refinement of current practices and protocols/processes, as well as risk assessment.
• Lead / Facilitate other departments in the root cause analysis of non-conformances to put in place effective corrective actions.
• Facilitate proper process control relevant to services and products that affects safety, identity, purity and potency.
• Initiate process improvement practices and benchmarking to industry practices across departments to raise standards of operational excellence and service delivery
• Training and distribution of Quality practices within Company and regional teams when required.
• Act as company’s management representative in compliance assessments and coordinate with regulatory or accreditation bodies as and when required.
• Oversee the maintenance of document control centre and system for proper and updated records of quality documents.
• Assist and lead in root cause analysis, work process improvements and problem solving together with departments.
• Lead the monitoring of quality objectives/indicators across departments to ensure quality of products and services are maintained according to SOP and regulatory/accreditation requirements.
• Review processing records and other reports as required by applicable regulatory and/or accreditation standards.
• Drive yearly internal audits for audit readiness and interdepartmental coordination.
• Ensure departments are up to date with annual document reviews.
• Work with regional offices on quality matters.
• Ensure quality training for new and existing employees is performed and to ensure competencies of the quality department are up to date.
• Support with supplier/vendor qualifications with participating departments.
• Coordinate and review on a periodic basis, operational and quality risk assessment, including workplace safety.
• Review, perform and lead gap analysis of new/revised standards published by regulatory and accreditation bodies to ensure departmental SOPs are in compliance
• Setting up of Quality Management Practices and assist in risk assessment for new services or entities assigned

Requirements:

• Accreditation and certification standards; AABB (Association for the Advancement of Blood & Biotherapies)
• FACT (Foundation for the Accreditation of Cellular Therapy)
• GDP-MDS SS 620 (Good Distribution Practice for Medical Devices) and other standards when required for the CGL’s services/products

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Test Program Manager

Job Requisition Number: JR29161, JR29162

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Test Program Manager (PROS), Group Infrastructure & Platform Services

Job Responsibilities

l Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program

l Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

l Works with the testing service providers and other Banking clientsstakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

l Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

l Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

l Engages with various Banking clients stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

l Act as the first point of escalation for any issues raised by Banking clients stakeholders, testing service providers

l Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

l Drive and collaborate with all Banking clients stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

l Participate and contribute in forums, as required, to drive testing transformation and innovation

l Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

l Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

l Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Job Requirements

l Bachelor’s Degree or Master’s degree in computer engineering or related field

l Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing

l Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

l Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

l Proven, successful track record of managing shared IT service development and/ or IT Testing Services

l Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

l Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage

l Strong attention to details, excellent analytical and problem solving skills

l Experience in managing multiple external testing service providers

l Experience in managing multi-cultural, diverse, direct and virtual teams

l Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc

l Must display a high level of professional judgment, commitment, integrity, and teamwork

l Excellent client facing, internal communications, written and verbal communication skills

l Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Overview

You will oversee the Quality Service Management (QSM) function of the organisation and ensure its efficient running and operations. You will be working closely with the Director of Operations to seek to achieve a high standard in service quality for the organisation through continuously uplifting service standards on the ground.

Responsibilities

• Drive service in line with organizational goals.
• Develop, monitor and review the organisational service framework.
• Build and maintain a culture that energizes and recognizes service professionals, and foster a culture of learning, improvement and innovation to deliver quality service.
• Identify organizational service gaps, and develop interventions and curate training to address the gaps.
• Plan organization-wide service quality initiatives and events to continually improve service standards.
• Develop organizational-wide service indicators for compliance.
• Work with stakeholders to improve organizational standings at national level surveys and accolades.
• Oversee the management of feedback, complaints, compliments and appeals. This includes working with heads of departments in investigations and facilitating family conferences and replies.
• Work with internal and external partners to execute special projects and advise in the area of service experience and customer journey.

Requirements

• Preferably degree, preferably in Service, Hospitality and/or Healthcare-related disciplines.
• Preferably 7 years of relevant experience in Quality Service in a healthcare setting.
• Strong knowledge and experience in customer relations management and quality service management.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Ailing

Dynamic Human Capital

Registration number R23114618 | EA Licence No: 12C6253

Responsibilities:

QA Automation Strategy:

· Lead and strategize the overall QA automation activities.

· Implement cutting-edge QA technologies and methodologies at an organizational level. Alignment with Business Objectives.

· Ensure alignment of QA automation strategies with business objectives.

· Drive the development of scalable and efficient automated testing environments.

Process Improvement:

· Implement agile processes across the team, Including SCRUM, Continuous Build and Integration, etc.

· Encourage continuous improvement of process while ensuring adherence to agreed-upon standards.

Performance Management:

· Set individual and team objectives, evaluate and manage performance, and create professional development.

· Lead critical problem resolution efforts and high-level decision making.

Team Leadership:

· Oversee multiple QA teams, fostering a collaborative and high-performance culture.

· Recruit, Onboard, and develop staff to enhance the capabilities of the QA teams.

Industry Expertise:

· Monitor industry trends and integrate best practices into the QA process.

· Advocate for QA automation across all stages of software development.

Qualifications:

· Undergraduate/first-level degree (e.g., Bachelor’s degree)

· 8+ years of QA experience in a data organization.

· Proven and demonstratable ability to deliver on time and with high quality.

· Proven ability to manage a large team that includes other managers and/or leads.

· Strong experience in QA activities throughout all stages of the SDLC.

· Strong experience with a wide range of QA methodologies.

· Strong experience leading test plan development.

· Excellent verbal and written communication skills.

· Strong knowledge of financial concepts.

Attributes:

· Demonstrated aptitude for collaborating with other functional areas.

· Results-oriented with a proven ability to get things done through people.

· Exhibit fundamental values of respect, passion, and courage.

· Excellent combination of technical and managerial skills.

Our client is a leading investment management firm in Singapore and they are looking for a compliance officer to join their team. This is a 6 months contract role.

Responsibilities:

• Utilize internal systems for monitoring and reporting in accordance to compliance processes
• Collaborate with internal and external stakeholders regarding compliance issues
• Support submissions to the Monetary Authority of Singapore
• Facilitate the onboarding of new investor clients
• Contribute to the preparation of compliance reports, reviews, and certifications

Qualifications:

• 3 to 5 years of relevant experience in compliance, preferably within a investment/fund management company
• Be proactive, accountable and responsive in terms of work flows and responsibilities
• Familiar with laws, rules, and regulations
• Adept at navigating various compliance systems

Who are we

Founded in 2019, Atlas Consolidated Pte Ltd is a financial technology company headquartered in Singapore. The company provides financial services to both consumers and businesses through the following subsidiaries and products:

▪ HugoHub, a full BaaS provider covering all aspects of the open banking value chain; Provider,

Aggregator, Distributor and Experience layers. HugoHub serves external wholesale clients as

well as the internal subsidiaries of Hugosave and HugoBank

▪ Trustbox, the world’s first digital trust with an FA licensed entity to serve HugoHub clients and

end-customers with trust products for their savings and investments

▪ Hugosave, Singapore’s first retail Wealthcare® and savings App

▪ HugoBank, shortly to launch HugoBank PK under a full Digital Retail banking licence (currently

under IPO)

▪ Additionally, Atlas holds:

o Major Payments Institution licence from the Monetary Authority of Singapore

o Regulated Precious Metals Dealer from the Ministry of Law, Singapore

o VISA Principal member for the issuance of prepaid and debit cards

Who we are looking for

A Compliance Senior Manager who will act as Deputy MLRO for Atlas Group of companies and support the Atlas Group Head of Compliance on the following:

▪ manage the Trustbox FA operational compliance and reporting

▪ manage Hugosave Standard Operating Guidelines which include customer onboarding and

monitor, identify and investigate fraudulent activities on our platform

▪ managing group policies on behalf of the Head of Compliance

▪ managing the Regulatory Radar on behalf of the Head of Compliance, conducting the initial

impact assessment for each new regulation and consultation paper

The role would report to the Atlas Group Head of Compliance and work closely with the cross-functional teams.

What a “Compliance Manager” means to us

Our Compliance Manager will be responsible for our customer onboarding process and help support

the development of our AML/CTF solutions, the creation of strategies consistent with our group values and the implementation of compliance procedures that meet both our regulatory and contractual

obligations.

How you can help us

▪ You will be someone who understands AML/CTF typologies in the payments and asset management sectors and AML/CTF frameworks and tools. You will have experience with:

▪ customer onboarding

▪ transaction monitoring

▪ financial services and payments

▪ financial advisory

▪ Familiarity with:

o Singapore’s Payment Services Act, Financial Advisers Act, and Precious Stones and

Precious Metals Dealers (Prevention of Money Laundering & Terrorism Financing) Act

o dealing with the MAS and other regulatory bodies in Singapore

▪ There are certain capabilities we believe are essential to the role:

Strictly Private & Confidential – Confidential Information, as defined under Confidentiality Agreement

o Assist in defining group standards to managing AML/CTF risks, developing onboarding

processes and policies

o Monitoring of customer payments (inbound/outbound) on an ongoing basis, account

conduct and identify high-risk transactions

o Work with Fraud Team in mitigating fraud and minimising risk through controls within a

fast-growing business

o Escalating and providing feedback to identified AML/CTF risks and issues

o Identifying and deliver solutions to improve our AML/CTF capabilities

o Performing qualitative and quantitative analysis to identify new AML/CTF typologies

o Be aware of regulatory requirements and apply them in the context of AML/CTF

o Applying a risk logic in reviewing information relative to customers and their activity

What we consider relevant qualifications, experience and knowledge

Skills and capabilities we believe are highly relevant include:

▪ 6 years of financial industry compliance experience

▪ Bachelors/ Masters degree or equivalent

▪ ACAMS, ICA or equivalent international qualifications in either of Anti-Money Laundering,

Compliance or Financial Crime Prevention

▪ Strong technical knowledge of AML & Fraud processes

▪ Previous experience working transaction monitoring tools

▪ Familiarity with asset management or trust businesses

▪ Extensive knowledge of Singapore financial services, regulatory bodies and payments industry

▪ Fluent English speaker and writer

Responsibilities

• Lead and manage the Compliance framework of the company business such as review of KYC and AML sanctions policies, and provide recommendations of suitable control measures and procedures
• Integrate the AML policy and procedures into a global policy and framework
• Set up proper procedures to allow various compliance personnel across the globe to work together
• Oversee and manage compliance teams in group companies
• Manage the regulatory licenses in the relevant jurisdictions
• Supervise onboarding process and ongoing monitoring of all services and developing risk management strategies, if necessary
• Prepare reports to senior management on key compliance issues
• Handle the internal and external compliance audit
• Evaluate the impact of ‘Monetary Authority of Singapore’ (MAS) consultation papers on business as well as related regulations in the areas related to our business
• Develop training materials to educate entire company, if necessary, to ensure highest level of compliance
• Review operational functions to enforce compliance with the relevant regulations

Requirement:

• At least 4 years of prior experience in compliance, auditing or risk management
• Bachelor’s degree in Business Law, Banking, or Finance from recognized institutions
• Conversant with CDD/EDD processes for individuals, corporates and merchants
• IT savvy in the use of compliance tools, systems and applications coupled with good knowledge of payment solutions
• Excellent communication and people skills to liaise with various levels of stakeholders
• Professional certification (e.g., Certified Anti Money Laundering, Certified Regulatory Compliance Manager) is a plus
• Being proactive, diligent, and resourceful