COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

NTUC Health is one of Singapore's largest community health and eldercare providers. As we are growing our cluster support with the evolving EC model, we are looking for dynamic individuals to drive quality assurance, statutory compliance, and programme management in all Active Ageing Centres (AAC).

Quality Assurance And Compliance:

• Ensuring AACs comply with the funder requirements on service deliveries.
• Oversee the semi-annual AIC progress reporting, ensure correct reporting from AAC to funder.
• Monitor and maintain quality standards of the AACs including tracking, updating, and maintaining SOPs and Work Instructions under the framework of ISO 9001:2015 (Quality Management System Requirements).
• Oversee and manage regular quality surveillance, inspections, audits, and governance of Service Quality projects.
• Develop better practices, drive continuous improvement to a higher level of performance as well as implement sustainable business and operational strategies in line with the organization's growth.
• Engage all centers to implement and uphold the quality standards of the division.
• Act as the relevant contact for MOH Audit matters, providing communication to Ministry on improvement plans and escalation of issues.
• Share learnings and issues across various centers for learning purposes.
• AAC Data Protection Representative
• Conduct quality training, oversee and direct the development and implementation of quality and safety training strategies, initiatives, and programs for the department.
• May require to perform additional duties as requested

Incident Management:

• Establish a Quality Assurance Committee (QAC) to review and manage incidents/ data and other improvement plans.
• Oversee analysis, management, and reporting of incidents (Internal and external reporting)
• Oversee development and implementation of risk registry
• Collaborate with stakeholders to ensure that corresponding risk management measures are in place and sustainable.

• Bachelor's degree, preferably in Healthcare or Gerontology related discipline
• Preferably a minimum 3 years of Healthcare experience
• Minimum of 5 years in a supervisory role
• Minimum of 8 years experience in quality assurance, audit, knowledge management, and data analytics
• Experience in project management and/or process re-engineering using Lean and/or another quality improvement/innovation methodologies
• Good communication, interpersonal and people management skills
• Excellent analytical and problem-solving skills
• Detail-oriented
• Familiar with Google Workspace

• LEAN Six Sigma or equivalent process improvement experiences would be an advantage

Test Manager role

1. Assist product owner / UAT lead to prepare Test Strategy and Test Plan.

2. Identify potential issues and risks and gap.

3. Assist UAT lead to run testing kick-off and regular cadence meeting.

4. Review test scenarios and cases with key product owners to meet requirements and expectations.

5. Document acceptance criteria for product owners sign-off.

6. Coordinating with upstream/downstream teams to facilitate testing.

7. Actively manage UAT progress and issues within project timelines and to update business team and key stakeholders. Create, maintain and facilitate UAT status using JIRA dashboard for status updating.

8. Maintain JIRA dashboard during testing execution and ensure traceability among test case, user story, and defects.

9. Liaise with technology teams on system solutions, UAT delivery timeline, UAT environment readiness and test data creation.

10. Defect Management

a) Actively track UAT defect pool to ensure timely closure.

b) Analyse and summarize outstanding defects on a need basis.

We are seeking experienced Pest Control Managers to join our team!

7 years of pest control experience a MUST!

Contact HR @ 91383851

Key responsibilities:

• Pest control kowledge/ experience a must
• Able to work independently
• Dedicated to finding solutions
• Self analysis is key
• Constant development
• Manage client expectations
• Manage team
• Sales and Business development

Pre-requisites:

• 7 years and more experience
• Employment Track record will be scrutanized
• Project track record
• Diploma in any faculties

Work Location: ESR Building, Chai chee / Island wide

Work days: 5.5 days

Work timing: 8 - 5pm

Contact HR @ 91383851

1) Job description:

· Overseeing the entire spectrum of quality assurance for the Singapore and overseas offices, ensuring consistency and alignment in quality standards and practices and maintaining quality management system across these locations.

· Leading and supervising all aspects of quality assurance, from incoming, in-process, semi-finished, to outgoing product quality. Driving improvements in the efficiency and effectiveness of the incoming quality assurance process.

· Managing product inspection and ensuring compliance with customer specifications and requirements.

· Collaborating with subcontractors and suppliers to ensure the quality of parts and products, while spearheading quality improvement initiatives.

· Acting as the owner of the non-conforming system, analyzing non-conforming quality incidents and internal errors, and providing recommendations to meet both internal and customer requirements and expectations.

· Coordinating with HQ for any system upgrades or changes related to quality assurance.

· Supporting the customer quality engineering team in investigating customer product complaints.

· Reporting quality KPIs to senior management.

· Providing leadership and expert advice on quality-related matters.

· Developing quality strategies to enhance the company's quality culture, processes, products, and systems, while also planning and leading manufacturing process audits.

· Leading third-party audits - customer audits.

· Supporting and coordinating with HQ for local and international product registration.

2) Qualifications and attributes:

· A minimum of a Degree in a relevant subject area, with 3 years or more of experience in medical device quality assurance, is highly advantageous.

· ISO 13485:2016 certification as an internal auditor, or equivalent experience, is highly advantageous.

· Proficiency and comfortable in using quality control tools (E.g.: Charts/ Check Sheets, etc).

· Strong PC skills, particularly with Microsoft Office Suite (E.g.: Word, Excel, Outlook).

· Excellent communication and customer service skills, with the ability to effectively communicate in both Mandarin and English.

· A growth mindset, both in your professional work and personal life.

· The physical ability to lift over 30KG when necessary.

Key Skill
• Highly motivated individuals with a strong track record of achievement, especially in Finance & Risk areas.
• A team player and enjoy interacting with people of all levels in a multicultural environment.
• Able to creatively apply analytical solutions to business problems.
• Must have of experience in planning and managing projects
• Able to work in a dynamic environment and very fluid situations with tight deadlines
• Able to coordinate and work with diverse teams and senior members of the bank
• Good knowledge of organisational design and process implementation to support regulatory driven financial reporting
• Broad understanding of financial reporting and financial reporting applications
• Experienced in all stages of the project lifecycle, e.g. planning, requirements gathering, design documentation, testing and rollout
• Good communication skills

Key Skills
• Highly motivated individuals with a strong track record of achievement, especially in Finance & Risk areas.
• A team player and enjoy interacting with people of all levels in a multicultural environment.
• Able to creatively apply analytical solutions to business problems.
• Must have of experience in planning and managing projects
• Able to work in a dynamic environment and very fluid situations with tight deadlines
• Able to coordinate and work with diverse teams and senior members of the bank
• Good knowledge of organisational design and process implementation to support regulatory driven financial reporting
• Broad understanding of financial reporting and financial reporting applications
• Experienced in all stages of the project lifecycle, e.g. planning, requirements gathering, design documentation, testing and rollout
• Good communication skills

Compliance

• Analyse internal operational systems to ensure compliance with contractual requirements and works standards.
• Create, modify, update and implement the work methodology and procedure.
• Develop risk management strategies and managing company’s WSH requirements.
• Design control systems to address cases of violation of operational direction.
• Planning and arranging training programs for staff to meet contractual & regulatory requirements.
• Liaise with other department to ensure that operation department is in line with company’s policies.
• Advise and report to the executive management on operational related matter, risks and any other policy development.

Quality

· Oversee and point of contact for implementation of smart technology for the entire organisation. (Robotics, smart system and TMS)

• Provide strategic advice to the project staff for the understanding & identification contractual requirements
• Review of any project related correspondence and proposing a suitable strategy for preparing the response and advising on potential contractual implications arising therefrom.
• Ensure that signed contracts are communicated to project staffs and to provide contract awareness, interpretation and advice to project team.
• Formulating monthly project budgeting report for senior management monitoring and analysis.
• Perform, ensure, monitor & checking of all project monthly report submission/ claims requirements for billing.
• Assist in ISO audit and implementation

Operation

Managing certain high-profile contract/Site

Handle the day to day operational requirements

Levy and Incentives Management Division (LIMD)

LIMD is part of SSG’s Incentives Management and Enforcement Group (RFEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.

LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

Under the SDL Act, all employers are required to pay a monthly SDL for all their employees rendering services in Singapore. All SDL collected are channelled to the Skills Development Fund (SDF) to support workforce upgrading programmes and training grants to employers to defray their costs when they train their employees under the national CET eco-system.

What you will be working on

The division oversees the end-to-end collection and enforcement of the SDL Act. The candidate will take on the following key responsibilities:

Compliance & Investigation

• Develop and improve policies, processes and systems to achieve efficient collection of levy and effective enforcement of SDL Act
• Leverage on data and trends to monitor, review and fine-tune enforcement strategies as well as drive process improvement
• Perform in-depth analysis and reconciliation to identify high risk employers as well as ensure timely and accurate collection of SDL payments
• Conduct compliance checks on egregious and recalcitrant employers
• Conduct investigations for offences under the SDL Act.
• Follow up cases with punitive / admin measures on employers
• Prepare and present reports to provide internal and external stakeholders with timely updates and information on the team’s progress and achievements
• Manage the delivery and performance of service providers/ appointed auditors assigned to process collections and conduct compliance audits to maintain high service standards
• Prepare and present reports to provide internal and external stakeholders with timely updates and information on the team’s progress and achievements

What we are looking for

To perform well in this job, you should possess the following:

• Tertiary qualification
• At least 5 years of relevant work experience in enforcement / audit / accounting / mass communication;
• Able to leverage on technology, tools or ground intelligence to analyse and interpret data and propose next course of actions
• Able to build strong relationships and collaborations with relevant divisions and stakeholders
• Adaptable and able to thrive in disruptions or new challenges
• Possess strong policy acumen as well as good writing, communication, project management and presentation skills
• Good analytical skills with advanced hands-on knowledge of Microsoft Excel (such as formula functions, pivot tables)
• Keen interest to keep abreast of new trends and developments to identify opportunities to improve existing policies, processes or strategies
• Driven, meticulous and able to multi-task and work independently
• Knowledge related to financial and accounting principles and risk management and controls would be advantageous

Levy and Incentives Management Division (LIMD)

LIMD is part of SSG’s Incentives Management and Enforcement Group (RFEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.

LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

Under the SDL Act, all employers are required to pay a monthly SDL for all their employees rendering services in Singapore. All SDL collected are channelled to the Skills Development Fund (SDF) to support workforce upgrading programmes and training grants to employers to defray their costs when they train their employees under the national CET eco-system.

What you will be working on

(A) Employer engagement
• Respond to employers’ enquiries
• Engage employers with outstanding Skills Development Levy for payment
• Track engagement statuses for management reporting

(B) Verification of employer information
• Engage employers to request for information
• Review information submitted by employers relating to their Skills Development Levy payables and record relevant observations
• Engage employers for clarifications on submitted information where necessary
• Make recommendations after completing review of the information for management decision
• Support the team in performing compliance audits

(C) Appeals management
• Review appeals submitted by employers and make recommendations in accordance with prevailing guidelines for management decision

(D) Other adhoc duties assigned by Team Lead

What we are looking for

• Tertiary qualification with up to 3 years of work experience
• Candidates should:
o Be able to commit for the entire duration of the 1-year contract
o Be meticulous and detail-oriented
o Be mature to handle confidential information
o Preferably have prior experience in handling diverse groups of customers
o Preferably have good working knowledge of excel

Fresh graduates are welcome to apply.

Please note that only shortlisted candidates will be notified.

Must have experience in test management activities

Have experience in Banking in Core Banking, Cards, Payments, and overall Digital Banking area Have experience in Company Applications like BWC, RBK, PIB, TMRW, SPL, VSM, REM, ATM, EFT, EAI, WAM, CEP, ALT, EST, SMS – GW, ICH, VSA, GLN, R2W, PIB, IVR, TMRW, IBR, HBK, CRM, BWC, LCG, LGG.

Must have experience in test management activities

Have experience in Banking in Core Banking, Cards, Payments, and overall Digital Banking area Have experience in Company Applications like BWC, RBK, PIB, TMRW, SPL, VSM, REM, ATM, EFT, EAI, WAM, CEP, ALT, EST, SMS – GW, ICH, VSA, GLN, R2W, PIB, IVR, TMRW, IBR, HBK, CRM, BWC, LCG, LGG.

Quality Assurance (QA) is responsible for overseeing and ensuring the highest standards of product and service quality across the organization. This role ensures that all operational processes comply with company guidelines and regulatory standards to improve staff performance and service delivery. This role will regularly audit processes, lead staff development, and foster a culture of continuous improvement through coaching and training.

1. Quality Assurance (Internal Audit)

• Develop, implement, and maintain quality assurance standards and procedures in line with company goals and industry best practices.
• Conduct regular audits and inspections of operational processes to ensure compliance with food safety, hygiene, and quality standards.
• Analyze quality performance data and generate reports to identify areas for improvement.
• Investigate quality issues and customer complaints, determine root causes, and implement corrective actions.
• Collaborate with department heads and staff to ensure quality standards are upheld consistently across all outlets or departments.
• Ensure compliance with local and national regulations related to health, safety, and environmental standards.
• Develop policies for quality control and ensure adherence across all departments.
• Work with suppliers and vendors to ensure that products meet quality specifications.

Manage Operational Risks

• Implement Workplace Safety and Health Policy practices
• Ensure that all stores complied to all MB policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.

Manage Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Prepare reports (daily/weekly/monthly) as stipulated by management
• Review systems and processes for workflow and productivity improvement.
• Contribute ideas and cooperate in the execution of on-going initiatives.
• Perform any other duties and responsibilities as and when assigned by Management.

Other Prerequisites

Education & Certification

Degree in Hospitality or related field preferred

Experience

1. Proven Audit experience, preferably in the F&B or services-related industry
2. Have at least 6 years of working experiences with managerial or supervisory capacity.
3. Excellent communication, presentation, and interpersonal skills
4. Proven leadership skills and ability to operate independently.
5. Proactive, insightful, independent thinker, highly efficient, and possesses a refined attention to detail
6. Good problem solving skills
7. Extremely organized and goals oriented
8. Outstanding written and verbal communication skills and Strong and confident presentation style
9. Meet the attendance guidelines of the job and adhere to departmental and company policies
10. Proficient in Microsoft Office applications
11. Candidates must have a good command of spoken and written English, and any additional language is an advantage
12. Excellent Communication skills in group presentation
13. Pays attention to details
14. Mature, meticulous, resourceful, organized and able to work independently
15. A team player and takes initiative to assist other Team Members when required
16. Have impeccable follow-through; and "Can Do" attitude and mindset
17. Be willing to work any day and any shift
18. Well-groomed and professional disposition
19. Able to commence immediately

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done.

As a Card Compliance & Monitoring Manager, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment.

Here’s how you’ll be contributing:

• Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.
• Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.
• Understand compliance requirements with all card network (e.g., Visa, Mastercard,) regulations and scheme requirements.
• Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective;
• Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.
• Implement controls that protect the company from reputational and financial risks associated with non-compliance.
• Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.
• Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.
• Implement action plans for any identified gaps or risks in transaction health or compliance adherence.
• Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.
• Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.
• Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.
• Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

Qualifications

A bit about you:

• Industry Knowledge: Deep knowledge of card payment networks, regulatory standards, and the transaction lifecycle.
• Compliance Expertise: Familiarity with regulatory standards like PCI-DSS, as well as specific card network rules.
• Analytical Skills: Ability to analyze complex data to identify trends, risks, and areas for improvement.
• Leadership: Strong team management skills and experience leading initiatives across cross-functional teams.
• Communication: Proficiency in communicating compliance requirements, transaction issues, and improvement strategies to both technical and non-technical stakeholders.
• Problem-Solving: Strong decision-making and problem-solving skills to address issues swiftly and effectively.

If you're interested in the position, please apply by submitting your CV and cover letter as soon as possible: interviews will start as soon as the applications come.

In your cover letter (no longer than two pages), please answer the following questions:

1. What are the primary challenges around Card Compliance and Transactional Monitoring, and where do you see the greatest opportunities for process improvements?
2. What is the current approach to regulatory changes, and how does the compliance team ensure timely adaptation while maintaining operational continuity?
3. How did you foster a culture of accountability and empowerment within your team, and what are the expectations for a Senior Lead in driving these values across the team?

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

A Day in Your Life at MKS:

Reporting to a Sr. Director, Global Trade Compliance within the MKS Legal organization, and collaborating extensively with all regional businesses, this person will be a strategic and hands-on leader within the company’s Global Trade Compliance team, responsible for facilitating the company’s trade activities and enhancing and optimizing the overall trade compliance program within the Asia Pacific (APAC) geographic region.

You Will Make an Impact By:

• Subject matter expert in regional regulatory interpretation and the development and implementation of mitigation strategies through projects and key initiatives;
• Serve as the Regional Trade Compliance Council lead and Regional Site Export Coordinator, and foster global compliance coordination;
• Develop and implement trade compliance training and communication content and delivery systems;
• Provide real-time business assistance in key compliance areas such as product classification, licensing, party management, and audits and investigations;
• Assist in the development, implementation, enhancement and maintenance of efficient internal trade compliance programs in coordination with other members of the corporate trade team.
• Facilitate business-level process and procedure development and implementation;
• Liaise with governmental agencies in region and produce internal reports and governmental filings, respond to government inquiries, investigations, and audits, and implement corrective actions; and
• Utilize in-depth knowledge of export and Customs regulations and apply LEAN principles across varied product lines.

Skills You Bring:

• Bachelor’s degree in international business, law, or a related field;
• 4+ years of relevant experience;
• Extensive knowledge of international trade laws and regulations, particularly within key regional markets for APAC -- China, Japan, Malaysia, Singapore, South Korea, Taiwan, Vietnam
• Experience with developing and managing trade compliance programs / Experience working with government enforcement authorities;