The Quality Control officer/supervisor is responsible for the maintenance and improvement of operational service quality. Reporting directly to our Singapore BU Head, you will work cross-functionally with our various Business Units (BUs) including Freight, Cross-Border and Supply Chain Management to drive overall operational excellence.
Key responsibilities:
· Lead ongoing monitoring of key operational metrics and data reporting
· Drive performance improvement based on key operational metrics
· Develop and implement internal quality control standards
· Analyse existing operational flows and highlight potential process weaknesses
· Evaluate and execute process improvement opportunities
· Work closely with BUs to ensure adherence to operational processes and SLAs
Requirements:
· 2 to 4 years of working experience in roles related to quality control or data analysis
· Previous exposure to e-commerce and/or logistics sector(s) highly advantageous
· High level of resourcefulness and adaptability
· Collaborative and data-driven approach to problem solving
· Able to work independently and with high attention to detail
· Language proficiency in both English and Chinese (reading, writing and verbal) is a must for liaison with HQ and Chinese speaking stakeholders
· Proficiency in Microsoft Excel and PowerPoint
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