Total 5 product management job vacancies in Quality Assurance / Control category in D12 Balestier, Serangoon, Toa Payoh

We are seeking a motivated and detail-oriented Quality Management Executive to join our team. The ideal candidate will be responsible for ensuring regulatory compliance, managing quality audits, and improving clinical governance across our healthcare facilities. This role will involve working closely with various internal teams to maintain compliance with healthcare regulations and implement quality improvement initiatives.

Key Responsibilities:

Regulatory Compliance:

· Ensure compliance with relevant Singapore healthcare regulations, including MOH clinical licenses, NEA safety licenses, and MOM safety licenses.

· Oversee the maintenance of NEHR accounts, Medisave account maintenance, and compliance with insurance and NIR (National Immunization Registry) requirements.

· Support clinical teams in understanding and adhering to regulatory requirements by providing training and updates on compliance standards.

Quality Audits & Clinical Operations:

· Plan and conduct quality audits to ensure that clinical operations meet internal SOPs and external regulatory standards.

· Collaborate with clinical teams to continuously improve SOP maintenance and ensure consistent implementation across all clinics.

· Analyze and prepare reports on infection control surveillance, clinical outcomes, and quality improvement programs.

Incident Reporting:

· Manage the incident reporting process, ensuring all incidents are investigated thoroughly and corrective actions are implemented.

· Assist in the handling of incidents, ensuring that all legal and regulatory obligations are met.

Process Improvement & Change Management:

· Work closely with the operations team to identify areas for process improvement and workflow redesign.

· Implement changes in response to new regulations, partner requirements, and evolving clinical needs.

Documentation & Reporting:

· Prepare detailed reports and documentation related to clinical governance, audit findings, and compliance status.

· Assist with literature reviews to ensure quality initiatives are evidence-based and aligned with the latest clinical guidelines.

Requirements:

Experience:

· Minimum 2 years of experience in the healthcare industry, with a focus on quality management, compliance, or clinical governance.

· Prior experience in regulatory compliance, including MOH, NEA, and MOM licenses, is preferred.

Technical Skills:

· Proficiency in Microsoft Office applications.

· Familiarity with Singapore’s NEHR, Medisave, and NIR systems.

· Experience with quality audits, incident reporting, and handling medico-legal cases is advantageous.

Soft Skills:

· Strong analytical skills with the ability to interpret complex data and generate actionable insights.

· Excellent communication skills, both written and verbal, to effectively convey compliance requirements and quality improvements to different teams.

· Ability to work independently and manage multiple projects in a fast-paced healthcare environment.

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are seeking a dedicated and detail-oriented Total Quality Management (TQM) Specialist to join our team. The TQM Specialist will be responsible for managing and improving quality management systems across the organization. This role focuses on ensuring that all processes meet quality standards and regulations, enhancing customer satisfaction, and driving continuous improvement.

Responsibilities:

Coordinate TQM Activities:

• Assist in the planning, execution, and monitoring of TQM initiatives across the organization.
• Support cross-functional teams in implementing quality improvement projects

Support Continuous Improvement:

• Identify opportunities for process improvements and support their implementation.
• Facilitate Kaizen events and other continuous improvement activities.

Quality Assurance:

• Ensure compliance with established quality standards and procedures.
• Conduct regular audits and assessments to identify areas for improvement.

Training and Development:

• Provide training and support to employees on TQM principles and methodologies.
• Develop and maintain training materials and documentation.

Data Collection and Analysis:

• Collect, analyze, and report on quality data to identify trends and areas for improvement.
• Prepare and present quality reports to management.

Communication:

• Promote a culture of quality and continuous improvement within the organization.
• Communicate effectively with all levels of the organization to ensure alignment on quality goals.

Requirements:

• Minimum of 0-2 years of experience in quality management or a related field.
• Proficiency in both Mandarin and English is required to effectively communicate with Mandarin-speaking clients and English-speaking stakeholders.
• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field preferred
• Certification in TQM, Six Sigma, or Lean is preferred.
• Proven track record of managing TQM systems and processes.
• Strong knowledge of TQM principles and methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in quality management software and tools.

1 Broad Function

• Assist the head of department in managing feedback, appeals and executing of organisational service initiatives.
• Assist the head of department to nurture and maintain a high level of service quality, tapping on innovation and creativity, towards organisational and operational excellence.

2. Responsibilities

• Responsible for managing feedback and ensuring service recovery. This includes working with heads of departments in investigations and facilitating family conferences and replies.
• Execute organisation-wide service quality initiatives and projects to continually improve service standards, as well as provide active support for training, working with stakeholders on training needs and materials.
• Prepare quarterly reports on service initiatives and progress, as well as preparing monthly reports on service performance indicators.
• Develop the service programme as part of the annual Quality Week such as service day and quizzes.
• Help to highlight areas of improvement from feedback management and suggest improvement in workflows and processes, working across the organisation to help ensure smooth delivery of care and service. These include use of quality improvement tools and working with stakeholders.
• Support and execute duties relating to service including, but not limited to, putting up abstracts/consolidating data for award submissions, national surveys, collating and analysing feedback.
• Any other duties assigned by the Reporting Officer.

Requirements

• Candidate must be able to start immediately
• Recognised degree, preferably in Business, Hospital Management or any other healthcare-related discipline.
• At least 3 years of experience.
• Experience in service quality and complaint management.
• Experience in healthcare management and administration is preferred. Experience in service industries will also be useful.
• Proactive self-starter with an analytical and creative mind.
• Good people, planning communication, systems thinking, writing and presentation skills.
• Good spoken and written English, and ability to speak and read another language will be preferred.
• Meticulous and organised, and able to manage multiple projects.
• Able to work autonomously and establish a strong internal network to ensure effective collaboration to achieve desired results.
• Proficient in Microsoft Office tools.

*Please note that this is a 6 month's contract*

We are an industrial REIT Company listed on the Singapore Stock Exchange and with a well-established presence in Singapore. We are looking for a Compliance Officer with an eye for detail but able to work efficiently, accurately and as carry out other regulatory reporting tasks.

Responsibilities:

• Provision of compliance advisory to support the business
• Supporting and leading the implementation of regulatory changes
• Reviewing company's policies and procedures and carrying out compliance monitoring
• Reviewing risk framework as required, whilst taking a commercial and practical approach to risk-based challenges and offer appropriate solutions
• Supporting/Conducting internal reviews and audits
• Ensuring reporting requirements from MAS are done accurately and in a timely manner in supporting the regulatory compliance and make regulatory SGX filings
• Assisting in the application process for the appointment of new directors to the Board
• Act as the main liaison officer between MAS, SGX, Trustees, and Company Secretary
• Any other duties assigned by the CEO and the Board

Requirements:

• Minimum 21 year of experience and above
• Degree holder in relevant studies
• Knowledge of SFA and SGX regulations
• Preferably with relevant experience in the Real Estate Investment Management industry

Overview

You will oversee the Quality Service Management (QSM) function of the organisation and ensure its efficient running and operations. You will be working closely with the Director of Operations to seek to achieve a high standard in service quality for the organisation through continuously uplifting service standards on the ground.

Responsibilities

• Drive service in line with organizational goals.
• Develop, monitor and review the organisational service framework.
• Build and maintain a culture that energizes and recognizes service professionals, and foster a culture of learning, improvement and innovation to deliver quality service.
• Identify organizational service gaps, and develop interventions and curate training to address the gaps.
• Plan organization-wide service quality initiatives and events to continually improve service standards.
• Develop organizational-wide service indicators for compliance.
• Work with stakeholders to improve organizational standings at national level surveys and accolades.
• Oversee the management of feedback, complaints, compliments and appeals. This includes working with heads of departments in investigations and facilitating family conferences and replies.
• Work with internal and external partners to execute special projects and advise in the area of service experience and customer journey.

Requirements

• Preferably degree, preferably in Service, Hospitality and/or Healthcare-related disciplines.
• Preferably 7 years of relevant experience in Quality Service in a healthcare setting.
• Strong knowledge and experience in customer relations management and quality service management.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Ailing

Dynamic Human Capital

Registration number R23114618 | EA Licence No: 12C6253