Total 62 quality manager job vacancies in Quality Assurance / Control category in PAS-Wisma Geylang Serai

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Quality Engineer

Internal Code: A24096

Why join us?

• Opportunity to drive impactful change and shape the quality standards of government IT projects.
• Collaborate with multiple internal and external stakeholders, influencing the delivery of robust and user-centric solutions.
• Be part of a dynamic team that values continuous learning, innovation, and professional development.

What will you do?

• Are you passionate about ensuring the quality and reliability in government IT projects?
• We are seeking a dedicated professional to champion quality assurance and testing practices across government agencies, driving impactful change and ensuring the delivery of robust, user-centric solutions.
• You will be part of the Quality Assurance and Testing team to support the work of our colleagues at the various agencies through establishing QA and Testing processes, best practices, implement tools and test automation.
• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor Government IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within government IT teams.
• Work with selected projects at government agencies, championing product quality and software testing practices in agile/waterfall project delivery.
• If you are ready to make a meaningful impact and drive the culture of quality and excellence in government IT projects, we invite you to join our team and be part of a transformative journey towards delivering reliable and user-centric solutions for the community.

What are we looking for?

• Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Minimum 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.
• A team player who is self-motivated, proactive, and customer-oriented, with excellent communication and presentation skills.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description

• To conduct compliance check for functions involving Post-IA, Placement, Retention and offload checks to ensure that all procedures are complied
• To conduct historical data and compliance check
• To main and submit Quality Assurance Reports (Error Analysis/Action Plan/ICMS and CHI Syntax and etc)
• Creating and updating Standard Operating Procedures.
• Involved in Committee Meetings with external partners, comfortable in taking minutes.
• To review established work procedures (workflow) with the aim to improve overall processes.
• Assist in system updating of clients records and registration.
• Involved in ad-hoc projects/task assigned by superior

Requirements

• Warm engaging personality with at least 3 years of working experience.
• Applicant must be at least a Diploma/equivalent holder in any principle
• Excellent Microsoft Office skills, especially Excel
• Strong and demonstrable attention to detail with a methodical approach to task completion
• Confident in audit and quality assurance practices
• Experience in data security processes and policies
• Ability to work independently as well as in a team and meet deadlines
• Strong written and verbal communication skills
• Familiar with Data security/Data protection
• Strong process orientation: must be logical and able to follow processes and adapt to changes
• Experience of working in a similar capacity.

Roles & Responsibilities

• Generate inspection report, Certificate of Compliance (COC) and other relevant documents required for shipping
• Prepare inspection, Frist Article inspection report, other QC reports as specified in the quality plan
• Use ERP system (EPICOR) daily to accurately move and manage finished goods throughout the plant into inventory
• Convert raw files to PDF format; scan files and electronically store into various databases
• Carry out incoming, in-process inspection, outgoing inspection and planned dimensional checking of products as per quality plan
• Coordinate with production supervisors whenever product quality out of specification
• Any other ad hoc duties as per assigned by superior

Requirements

• Minimum GCE ‘O’ level & above
• Knowlege in basic computer skills, able to write reports, read engineering drawings
• Capable to operate measuring equipment such as calipers, toolmaker scope OGP (preferred but not required)
• Knowledge of quality system such as sampling rules (preferred but not required)
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
• Working Location: Ubi area

MKS is committed to being the highest quality and reliability provider of laser-based manufacturing systems for leading electronics and device manufacturers world-wide; helping them to optimize production of the materials, components and systems that are an integral part of the electronic devices in use today.

As part of the mission, we are seeking an experienced Quality Assurance Engineer to work in our Singapore Laser Manufacturing facility in Kaki-Bukit, Singapore who can drive improvements in the quality and reliability of fiber based and solid-state laser products and production processes. This role will have responsibility for developing, maintaining, and improving the Quality control systems and processes for a variety of critical laser systems as well as leading by influence to drive quality within the culture of the organization.

A successful candidate will have a strong work ethic to meet the occasional high intensity workload for customer commitments. A persuasive personality with strong communications skills is needed to influence key cross-functional stakeholders.

Key responsibilities:

• Quality engineering support for manufacturing and project management
• Develop inspection requirements; facilitate PFMEAs; resolve discrepant material issues and create and maintain quality documents such as control plans and inspection plans
• Act as the quality interface for the laser production team in responding to customer complaints using failure analysis, development of corrective and preventative actions and trend analysis
• Conduct audits, including closing out audit findings, create audit finding reports and determine proper corrective and preventative actions
• Coach and mentor Quality Engineers.
• Support validation activity of processes, equipment, and metrology
• Support and comply with the company Quality System, ISO, and requirements
• Establish and maintain quality control processes and procedures for optomechanical components and systems.
• Develop and maintain quality documentation including inspection plan, test protocols, quality control procedures and reports.
• Collaborate with suppliers to ensure their compliance with quality requirements and drive continuous improvements.
• Actively participate in Continuous Improvement Initiatives such as Lean Manufacturing or Six Sigma projects to enhance Quality, efficiency and cost-effectiveness.

Requirements:

• Bachelor’s/Master's Degree in Mechanical, Optical, Optomechanical Engineering or related Engineering Science
• 6 years of experience in engineering in a machining or manufacturing setting
• Experience in Optomechanical design including knowledge of optical principles, components and optical system integration.
• Solid understanding of Mechanical Engineering Principles including Structural analysis, Material selection, Tolerance analysis and Manufacturing Process.
• Knowledge in integrating optical components including alignment, fixture design and calibration procedures.
• Knowledge of quality systems, regulatory requirements, and industry standards
• Advanced knowledge of blueprint reading and GD&T
• Ability to operate a variety of inspection equipments
• Statistical expertise with DOE and Capability Studies
• Design software- CAD (e.g., SolidWorks, AutoCAD), Minitab, Python, Jump etc.
• Strong and thorough knowledge of quality engineering discipline, including:
• Quality data collection and data analysis
• Understanding of statistical methods, including population sampling, hypothesis testing
• Problem Solving techniques such as 8-D, 5-why, Fishbone / Fault tree, PFMEA, K-T

Preferred Qualifications / Competencies:

• Previous Laser or Optics industry experience is highly desired.
• Familiarity with statistical analysis techniques, such as Weibull Analysis and Gage R&R, as well as appropriate software tools, such as Minitab or JMP
• Familiarity with the following areas: Process Validations (IQ, OQ, PQ), Failure Mode and Effect Analysis (FMEA), Structured Problem Solving (8D) and/or Root Cause Analysis - Corrective and Preventive Actions (RCA-CAPA)
• Previous experience with Risk Management, Engineering Change Control, Handling of Deviations and Non-conformances & Lean Six Sigma
• Experience working with cross functional teams (Engineering, Operations, Sales)
• Ability to complete tasks in a timely manner, with excellent attention to detail and accuracy.
• Project Management Experience
• Self-motivated, ability to identify potential problems or improvements and possess the initiative to take appropriate actions as necessary.

About the job

Established in 1980, Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, built environment, supply chain organizations and private enterprises.

As digital transformation trends continue to permeate all types of organizations and services, geospatial technology will continue to be an important aspect of that paradigm shift – empowering people with spatial thinking, sense-making and insight.

With the geospatial domain set for tremendous growth and change in the years to come, Esri Singapore is well positioned to be a major contributor in the ever-evolving GIS landscape.

Our Core Values

Integrity – we value honesty and ethics to maintain trust.

Excellence – we strive for continuous improvement and growth.

Creativity – we use geographical insight to think differently and make a difference.

Empathy – we respect and share understanding of the needs of our clients and of each other.

About the Role

Are you looking to map a better future? Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, natural resources, critical infrastructure, supply chain organizations and private enterprises.

We are seeking a highly skilled (Senior) Quality Assurance Engineer to join our dynamic team. As the (Senior) QA Engineer, you will oversee and participate in all aspects of quality assurance including designing test strategies, writing test plans, reviewing requirements, executing test cases, and leading a team of QA engineers.

You will collaborate closely with software engineers, product managers, and other stakeholders to ensure high-quality software releases. The ideal candidate will have a strong background in QA methodologies, leadership experience, and a passion for delivering high-quality products.

Your key responsibilities will include:

• Develop and implement QA strategies, test plans, and test cases based on product specifications.
• Lead and mentor a team of QA engineers, providing guidance and fostering a culture of quality within the team.
• Review and analyze system specifications, collaborate with stakeholders to understand requirements, and ensure comprehensive test coverage.
• Design, prioritize, and execute automated and manual test cases to validate functionality, performance, and scalability of software applications.
• Identify, document, and track bugs and issues, working with development teams to troubleshoot and resolve issues in a timely manner.
• Implement and maintain automated testing frameworks and tools to support continuous integration and delivery pipelines.
• Monitor QA metrics and report on test progress, test coverage, and defect metrics to stakeholders.
• Collaborate with cross-functional teams to define acceptance criteria and ensure quality standards are met throughout the software development lifecycle.
• Stay current with industry best practices, tools, and techniques for QA and share knowledge with the team.

About You

Reporting to the Manager, Application Services you will offer a minimum five years’ experience in software quality assurance, with 3 years in a leadership or senior QA role.

To be successful in this role with us, you will bring along:

• Bachelor’s degree in computer science, Engineering, or a related field; or equivalent professional experience.
• Proven experience leading and managing a team of QA engineers in an Agile environment.
• Strong understanding of QA methodologies, tools, and processes.
• Experience in designing and implementing test automation frameworks using tools such as Playwright, Selenium, JUnit, TestNG, etc.
• Hands-on experience with API testing, database testing, performance testing, and security testing.
• Excellent analytical and problem-solving skills, with a meticulous attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Experience with CI/CD pipelines and tools (e.g., DevOps, Jenkins, GitLab CI). (Preferred)
• Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes). (Preferred)

Why Esri Singapore

At Esri Singapore, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Family care leave, Birthday leave, Referral Fees, Long Service Awards and much more.
• Performance Recognition: Experience a financially rewarding Profit Share Bonus.

• Generate inspection report, Certificate of Compliance (COC) and other relevant doucuments required for shipping
• Prepare inspection, Frist Article inpection report, other QC reports as specified in the quality plan
• Use ERP system (EPICOR) daily to accurately move and manage finished goods throughout the plant into inventory
• Convert raw files to PDF format; scan files and electronically store into various databases
• Carry out incoming, in-process inspection, outgoing inspection and planned dimensional checking of products as per quality plan
• Coordinate with production supervisors whenever product quality out of specification
• Any other ad hoc duties as per assigned by superior

Requirements

• Minimum GCE ‘O’ level & above
• Knowalege in basic computer skills, able to write reports, read engineering drwaings
• Capable to operate measuring equipment such as calipers, toolmaker scope OGP (preferred but not required)
• Knowledge of quality system such as sampling rules (preferred but not required)
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
• Working Location: Ubi area

Job Information

· Salary Package: Basic (starting from 2k) + Performance Bonus

· Other Benefits: Medical & Dental coverage

· Working Days: Monday – Friday + Half-day Saturday

· Working Hours: 8.30am – 5.30pm (Weekdays), 8.30pm – 12.30pm (Saturday)

· Working Location: Ubi/Eunos

· Job Contract: Full-time Permanent role

Responsibilities

• Perform daily, weekly & monthly inspection reports.
• Analyse and trouble-shooting production quality issues.
• Material receiving inspection
• Disposition of non-conforming products (incoming & outgoing).
• Handle customers’ complaint (CAR) with effective corrective actions.
• Provide training to QC inspectors.
• Liaise with client inspector on inspection point(s).
• Conduct regular line audit and drive for quality improvement.
• Conduct internal ISO audit and manage external customer audit.
• Conduct PMI, Pressure & PT tests
• To keep and update all the Welding Procedure Specifications (WPS) and
  Procedure Qualification Records (PQR)
• To keep and update all non-conformance reports (NCR), follow-up sheet, calibration status report of measuring and test equipment.
• Carry out any other duties as and when assigned by the immediate supervisor or higher management.

Requirements

• 2 years relevant working experience in related industries
• ASNT Level II
• Attention to Detail
• Strong written and verbal communication skills
• Effective time management
• Independent & keen learner
• Flexible and adaptable
• Able to manage high levels of stress
• Proficient in Microsoft applications: Outlook, Excel, Word, Power Point, etc.

This position is responsible for conducting audit checks to ensure that products meet the established standards, This role also supports the achievement of Company quality target.

1. Confirm to quality standard and quality processes

• Inspect in-coming and outgoing products according to policies standard.
• Perform all product processes within section (eg, QC,SAO), Reworks, Repairs, Defective photo-taking

2. Contribute to continuous improvement

• Maintain Integrity accuracy and completeness of Supplier invoice data and QC data in system
• Establish standard operating procedures and conditions for handling storage and checklist of stock.

3. Perform other ad-hoc duties as assigned.

Requirements

• At least 1 year of experience in Gold quality control in retail jewellery preferred
• If no QC experience in retail jewellery then at least 1 year of experience in QC control in manufacturing
• At least Diploma in any discipline
• Basic understanding of production methods.
• Attention to detail
• Able to use basic MS Office.
• Good Communication and Interpersonal Skills
• Able to multi-task and quick learner

Roles & Responsibilities:

• Support the accomplishment of construction human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

• Act as the main QAQC adviser on project site for subcontractors, crafts people and operatives

• Prepare and plan QAQC procedures and documents for the project/ works

• Attend to and prepare for any quality inspection required for the works

• Formulate and implement a quality assurance program for the worksite including but not limited to training, assessment and implementation to ensure quality works on site

• Maintain, formulate and follow through quality assurance system and follow through the audit requirements

• Advise and monitor the operation team for quality execution of the works on site

• Liaise with Clients, consultants, architects, subcontractors/ vendors with regards to quality execution and planning of the works

• Liaising with the local authority (where appropriate to the project) to ensure compliance with local construction regulations and by-laws in relation to quality

• Liaising with clients and their representatives (architects, engineers and surveyors), including attending regular meetings to keep them informed of quality aspects of the works

• Day-to-day management of the site, including supervising and monitoring the site supervisory crew, labour force and the work of any subcontractors to ensure quality execution of the works

• Overseeing quality control and health and safety matters on site;

• Preparing reports as required;

• Resolving any unexpected technical difficulties and other problems that may arise.

• Updates job knowledge by tracking and understanding emerging construction practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Managing, monitoring and interpreting the contract design documents/ drawings supplied by the client, architect or consultant;

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Upholding Company’s work ethics and proper display of representation to Clients/Vendors/Subcon

Requirements

• Degree in Engineering or equivalent

• Min. 2 year of relevant experience in Quality Assurance, Process Audit

• Min 2 years in the Oil and Gas Industry

• Trained in ISO:9000 / Internal Quality Audit Trainings preferred

• Performance-driven and excellent leadership skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Our Client is committed to being the highest quality and reliability provider of laser-based manufacturing systems for leading electronics and device manufacturers world-wide; helping them to optimize production of the materials, components and systems that are an integral part of the electronic devices in use today.

As part of the mission, we are seeking an experienced Quality Assurance Engineer to work in our Singapore Laser Manufacturing facility in Kaki-Bukit, Singapore who can drive improvements in the quality and reliability of fiber based and solid-state laser products and production processes. This role will have responsibility for developing, maintaining, and improving the Quality control systems and processes for a variety of critical laser systems as well as leading by influence to drive quality within the culture of the organization.

A successful candidate will have a strong work ethic to meet the occasional high intensity workload for customer commitments. A persuasive personality with strong communications skills is needed to influence key cross-functional stakeholders.

Key responsibilities:

• Quality engineering support for manufacturing and project management
• Develop inspection requirements; facilitate PFMEAs; resolve discrepant material issues and create and maintain quality documents such as control plans and inspection plans
• Act as the quality interface for the laser production team in responding to customer complaints using failure analysis, development of corrective and preventative actions and trend analysis
• Conduct audits, including closing out audit findings, create audit finding reports and determine proper corrective and preventative actions
• Coach and mentor Quality Engineers.
• Support validation activity of processes, equipment, and metrology
• Support and comply with the company Quality System, ISO, and requirements
• Establish and maintain quality control processes and procedures for optomechanical components and systems.
• Develop and maintain quality documentation including inspection plan, test protocols, quality control procedures and reports.
• Collaborate with suppliers to ensure their compliance with quality requirements and drive continuous improvements.
• Actively participate in Continuous Improvement Initiatives such as Lean Manufacturing or Six Sigma projects to enhance Quality, efficiency and cost-effectiveness.

Requirements:

• Bachelor’s/Masters Degree in Mechanical, Optical, Optomechanical Engineering or related Engineering Science
• 6 years of experience in engineering in a machining or manufacturing setting
• With good experience in optic testing, optic inspection and experience liaising with optic suppliers and manufaturers.
• Experience in Optomechanical design including knowledge of optical principles, components, and optical system integration.
• Solid understanding of Mechanical Engineering Principles including Structural analysis, Material selection, Tolerance analysis and Manufacturing Process.
• Knowledge in integrating optical components including alignment, fixture design and calibration procedures.
• Knowledge of quality systems, regulatory requirements, and industry standards
• Advanced knowledge of blueprint reading and GD&T
• Ability to operate a variety of inspection equipments
• Statistical expertise with DOE and Capability Studies
• Design software- CAD (e.g., SolidWorks, AutoCAD), Minitab, Python, Jump etc
• Strong and thorough knowledge of quality engineering discipline, including:
  • Quality data collection and data analysis
  • Understanding of statistical methods, including population sampling, hypothesis testing
  • Problem Solving techniques such as 8-D, 5-why, Fishbone / Fault tree, PFMEA, K-T

Preferred Qualifications / Competencies:

• Previous Laser or Optics industry experience is highly desired.
• Familiarity with statistical analysis techniques, such as Weibull Analysis and Gage R&R, as well as appropriate software tools, such as Minitab or JMP
• Familiarity with the following areas: Process Validations (IQ, QQ, PQ), Failure Mode and Effect Analysis (FMEA), Structured Problem Solving (8D) and/or Root Cause Analysis - Corrective and Preventive Actions (RCA-CAPA)
• Previous experience with Risk Management, Engineering Change Control, Handling of Deviations and Non-conformances & Lean Six Sigma
• Experience working with cross functional teams (Engineering, Operations, Sales)
• Ability to complete tasks in a timely manner, with excellent attention to detail and accuracy.
• Project Management Experience
• Self-motivated, ability to identify potential problems or improvements and possess the initiative to take appropriate actions as necessary.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done.

As a Card Compliance & Monitoring Manager, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment.

Here’s how you’ll be contributing:

• Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.
• Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.
• Understand compliance requirements with all card network (e.g., Visa, Mastercard,) regulations and scheme requirements.
• Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective;
• Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.
• Implement controls that protect the company from reputational and financial risks associated with non-compliance.
• Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.
• Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.
• Implement action plans for any identified gaps or risks in transaction health or compliance adherence.
• Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.
• Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.
• Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.
• Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

Qualifications

A bit about you:

• Industry Knowledge: Deep knowledge of card payment networks, regulatory standards, and the transaction lifecycle.
• Compliance Expertise: Familiarity with regulatory standards like PCI-DSS, as well as specific card network rules.
• Analytical Skills: Ability to analyze complex data to identify trends, risks, and areas for improvement.
• Leadership: Strong team management skills and experience leading initiatives across cross-functional teams.
• Communication: Proficiency in communicating compliance requirements, transaction issues, and improvement strategies to both technical and non-technical stakeholders.
• Problem-Solving: Strong decision-making and problem-solving skills to address issues swiftly and effectively.

If you're interested in the position, please apply by submitting your CV and cover letter as soon as possible: interviews will start as soon as the applications come.

In your cover letter (no longer than two pages), please answer the following questions:

1. What are the primary challenges around Card Compliance and Transactional Monitoring, and where do you see the greatest opportunities for process improvements?
2. What is the current approach to regulatory changes, and how does the compliance team ensure timely adaptation while maintaining operational continuity?
3. How did you foster a culture of accountability and empowerment within your team, and what are the expectations for a Senior Lead in driving these values across the team?

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

A Day in Your Life at MKS:

Reporting to a Sr. Director, Global Trade Compliance within the MKS Legal organization, and collaborating extensively with all regional businesses, this person will be a strategic and hands-on leader within the company’s Global Trade Compliance team, responsible for facilitating the company’s trade activities and enhancing and optimizing the overall trade compliance program within the Asia Pacific (APAC) geographic region.

You Will Make an Impact By:

• Subject matter expert in regional regulatory interpretation and the development and implementation of mitigation strategies through projects and key initiatives;
• Serve as the Regional Trade Compliance Council lead and Regional Site Export Coordinator, and foster global compliance coordination;
• Develop and implement trade compliance training and communication content and delivery systems;
• Provide real-time business assistance in key compliance areas such as product classification, licensing, party management, and audits and investigations;
• Assist in the development, implementation, enhancement and maintenance of efficient internal trade compliance programs in coordination with other members of the corporate trade team.
• Facilitate business-level process and procedure development and implementation;
• Liaise with governmental agencies in region and produce internal reports and governmental filings, respond to government inquiries, investigations, and audits, and implement corrective actions; and
• Utilize in-depth knowledge of export and Customs regulations and apply LEAN principles across varied product lines.

Skills You Bring:

• Bachelor’s degree in international business, law, or a related field;
• 4+ years of relevant experience;
• Extensive knowledge of international trade laws and regulations, particularly within key regional markets for APAC -- China, Japan, Malaysia, Singapore, South Korea, Taiwan, Vietnam
• Experience with developing and managing trade compliance programs / Experience working with government enforcement authorities;

• Possess knowledge in GMP and halal certification processes
• Assist in GMP preparation for audit
• Assist QC manager in daily operations
• Testing of finished products against specifications and to notify for any out of specifications
• Maintenance of manufacturing facility as per GMP requirements
• Prepare products for testing from external laboratories
• Conduct instrument analysis and calibration of laboratory equipment and basic equipment maintenance
• Assist in generation of Certificate of Analysis
• Conduct incoming materials check

Requirements

• Minimum Diploma in Chemistry or relevant courses
• Minimum 2 years of experience
• Able to work independently with minimal supervision
• Able to write and communicate in English
• Knowledge in Excel and word
• Knowledge in SAP will be an added advantage

Responsibilities:

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review closed sales calls per day for General Insurance Team.
• Backup for Auto Insurance for Call Review purposes.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
• Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
• Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
• Other ad-hoc duties as assigned by supervisor

Requirements:

• Preferably have quality assurance experience and insurance products knowledge.
• Candidate must be able to evaluate and provide feedback calls
• Meticulous and responsible team player.
• Proficient in Microsoft Office.
• Able to multi-task.
• Fast Learner and willing to learn on multiple Insurance Products.

How to Apply:

Please prepare your updated resume (Include your current salary and expected salary) and email to [email protected] or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

Responsibilities of a quantity surveyor:

• Cost estimation: Calculate costs for materials, labor, and timeframes
• Project timelines: Map out project timelines and ensure the project is completed on schedule
• Contractual relationships: Prepare and manage contracts, including bills of quantities
• Quality assurance: Ensure the construction plans are high quality and that the construction site is safe
• Compliance: Ensure compliance with regulations and quality standards
• Risk management: Manage risk, value engineering, and cost control measures
• Project monitoring: Monitor ongoing construction projects to ensure they are completed within budget
• Subcontractor management: Allocate work to subcontractors and oversee their work
• Dispute resolution: Assist in resolving disputes between parties involved in the construction project
• Reporting: Analyze outcomes and provide budget and progress reports

Coordinates with our project managers, architects, engineers, contractors, and other stakeholders. needs to regularly on site during construction to monitor costs.

This position is responsible for conducting audit checks to ensure that products meet the established standards, This role also supports the achievement of Company quality target.

1. Confirm to quality standard and quality processes

• Inspect in-coming and outgoing products according to policies standard.
• Perform all product processes within section (eg, QC,SAO), Reworks, Repairs, Defective photo-taking

2. Contribute to continuous improvement

• Maintain Integrity accuracy and completeness of Supplier invoice data and QC data in system
• Establish standard operating procedures and conditions for handling storage and checklist of stock.

3. Perform other ad-hoc duties as assigned.

Requirements

• At least 1 year of experience in Gold quality control in retail jewellery preferred
• If no QC experience in retail jewellery then at least 1 year of experience in QC control in manufacturing
• At least Diploma in any discipline
• Basic understanding of production methods.
• Attention to detail
• Able to use basic MS Office.
• Good Communication and Interpersonal Skills
• Able to multi-task and quick learner

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

NTUC Health Co-operative Limited (NTUC Health) is a social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. We want to make a difference in our community by continuously exploring and expanding our services. We are recruiting dynamic and capable individuals for our Active Ageing Centres.

This role will perform data quality analysis, raise awareness and to establish and maintain standards, operational procedures and documentations. It is also required to conduct compliance checks to review and analyse the operation processes to ensure that the implemented controls and their outputs meet the requirements. Additionally, the Senior Associate is expected to visit the different AACs under NTUC Health for the adoption of the standards, data quality analysis and compliance review.

Job responsibilities:

• Systematically collect, process and perform analyses on large data sets to support decision-making in AAC operations and in meeting requirements.
• Use statistical tools and techniques to explore and analyse data, identifying patterns, relationships, and trends
• Prepare reports and presentations to communicate progress, insights and findings from the data to stakeholders, which can influence policy and decision-making processes;
• Collaboration working with other departments to drive and/or support the digital transformation journey.
• Design methodology for the review of compliance to AAC Operations Standard
  • Conduct compliance checks through interviews, observations and reviews of documentation, to ensure quality management measures are in place, effective and sustainable
  • Organize and conduct quality-related internal audits and coordinate external audits on AACs
• Develop roll-out implementation plans and materials
• Raise awareness on quality through various channels such as, but not limited, to organizing Quality Day events, issuance of quality newsletters or staff training
• Work with Centres'-In-Charge to understand ground issues and concerns, identify areas of improvements and develop improvement plans
• Compile, analyze data and findings and provide recommendations
• Establish operational procedures to improve consistency and efficiency in day-to-day processes
• May require to perform additional duties as requested

Technical qualifications

• Degree / Diploma in a relevant discipline
• Have a background in quality management, data analysis and / or service excellence programmes.
• Competency in data quality analysis

General qualifications

• Keen interest in quality management in eldercare sector
• Good written and verbal communication
• Detail-oriented, strong analytical and organizational skills
• Good interpersonal skills
• Positive attitude and willingness to learn

Advantageous traits

• Proficient in Google Workspace
• Has an interest/passion for working with seniors, partners and new people groups

Employment Type : 1 Year Contract , Renewable

The Quality Engineer provides support for Quality Operations to ensure product safety and performance. This role involves executing, maintaining, and improving quality operations procedures, including the management of incoming materials, in-process inspections, outgoing product inspections, and environmental monitoring for the serial production of components and products at BIOTRONIK Singapore. Additionally, the Quality Engineer ensures that manufactured components and products meet BIOTRONIK's specifications, comply with cGMP guidelines, and adhere to quality system standards. The role also requires maintaining communication with relevant Quality departments and collaborating with BIOTRONIK AG (BIO-CH).

Your Responsibilities

· Enforce and maintain quality operation procedures relevant to the production site, including process validation, non-conformance management, trending, and DMAIC.

· Collaborate with in-house microbiologists and external testing laboratories to plan, coordinate, and review testing, analysis, and reporting.

· Conduct incoming inspections of materials.

· Generate and review reports on quality issues and change controls.

· Apply Six Sigma principles and a least-burdensome approach to quality topics.

· Ensure the safety and performance of products manufactured at the site.

· Contribute to continuous improvement initiatives and manage CAPA (Corrective and Preventive Actions).

· Provide training on quality-related topics.

· Maintain contact with suppliers and service providers.

Your Profile

· At least a Bachelor’s degree in Mechanical Engineering, Biomedical Engineering, or a related field.

· One to two years of experience in a quality role within a regulated environment, such as the medical devices or pharmaceutical industry.

· Knowledge and experience in quality techniques, including Six Sigma methods such as DFSS, DMAIC, DoE, and FMEA.

· Familiarity with cGxP regulations, including ISO 13485 and FDA 21 CFR 820.

· Understanding of statistical methods and their applications in quality control.

· Proficient in English, both orally and in writing.

· Proficient in Microsoft Office and SAP.

This position is responsible for conducting audit checks to ensure that products meet the established standards, This role also supports the achievement of Company quality target.

1. Confirm to quality standard and quality processes

• Inspect in-coming and outgoing products according to policies standard.
• Perform all product processes within section (eg, QC,SAO), Reworks, Repairs, Defective photo-taking

2. Contribute to continuous improvement

• Maintain Integrity accuracy and completeness of Supplier invoice data and QC data in system
• Establish standard operating procedures and conditions for handling storage and checklist of stock.

3. Perform other ad-hoc duties as assigned.

Requirements

• At least 1 year of experience in Gold quality control in retail jewellery preferred
• If no QC experience in retail jewellery then at least 1 year of experience in QC control in manufacturing
• At least Diploma in any discipline
• Basic understanding of production methods.
• Attention to detail
• Able to use basic MS Office.
• Good Communication and Interpersonal Skills
• Able to multi-task and quick learner

Internal Code: AI25003

*Internship period: January 2025 onwards (6 months internship period)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.

Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

What will you do?

· Follows the instruction of test leads, test manager and/or project managers.

· Test newly developed and existing software, features, and record any bugs or performance issues.

· Assist in developing detailed, comprehensive, well-structured cases and review test result to determine system's functionality.

· Design, develop and execute manual test cases

· Design, develop and execute automation scripts using open source tools

· Manage and track to ensure proper closure of defects detected during testing

· Liaise with internal teams (e.g. developers and project lead) to communicate on bugs

We regret that only applicants with IT background (work experience/academic background) will be considered.

Requirements

· Positive mindset, and willing to learn new knowledge not taught in school.

· Strong background knowledge of programming languages such as Java, Python, JavaScript, Typescript.

· Meticulous eyes for detail

· Ability to work with minimal supervision

· Keen user of mobile applications

· Proficient in English (verbal and writing)

· Strong & effective interpersonal and communication skills, motivated, good attitude, responsible, proactive and an energetic team player will be a plus.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

A warranty lead is a hands-on person, who should have done post go-live support before, managing the defect fixing by a dedicated dev team, test team and analyst, focusing on defect triage, ability to communicate with the 3PP. This was a complex SI delivery, we need someone who can both technically manage the teams, and also with strong client-facing skills, able to produce clear reports and status updates, with the ability to explain complex technical issues to non-technical stakeholders. Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support.

Requirements:

• Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
• ITIL and IT Service Management background
• Defect triaging and issue management
• Experience with reporting the production status, SLA and KPIs in a telco project.
• Should be able to manage the prioritization and planning of a team of support developers and testers.

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

We are representing our IT Solutions provider client in looking for the following.

Quality Engineer

Responsibilities

• We are looking for a committed professional to lead quality assurance and testing initiatives across government agencies, driving meaningful improvements and ensuring the delivery of reliable, user-focused solutions.
• You will be part of the Quality Assurance and Testing team to support the work of our colleagues at the various agencies through establishing QA and Testing processes, best practices, implement tools and test automation.
• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor Government IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within government IT teams.
• Work with selected projects at government agencies, championing product quality and software testing practices in agile/waterfall project delivery.

Requirements

• Minimum Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Around 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.

Interested applicants, kindly forward a copy of your updated resume in WORD document to [email protected] stating your current and expected remuneration together with notice period required by current employer.

EA License No: 12C6254 | EA Personnel Registration No: R1879665

Occupation

Chemist Cum Quality Control

Job Description & Requirements

We are an OEM Skin care manufacturing company in Singapore. Visit our website to find out more on what we do. www.harmonyskinlab.com

Responsibilities include:

1. Performed QA/QC on goods received and finished products

2. Prepare formulation for both R&D and production

3. Assist in end to end of the manufacturing process from product design to completion of the product (incl.management of outsource third party manufacturing vendor(s))

4. To prepare and support GMP Audit

Qualifications:

Chemistry or related field of study.

The successful candidate will have the following experience and skill set:

1.Candidate with laboratory experience preferred

2. GMP experience preferred but not necessary

3. Good organizational and documentary skillset