Total 5 Senior Executive sales marketing manager job vacancies in Quality Assurance / Control category in Singapore

Responsibilities:

The person will conduct agency reviews and trend analysis to identify potential gaps and areas for
improvement, and implement enhanced framework for the distribution reps so that they can conduct proper sales advisory processes for their policyholders and provide them with quality advice and suitable recommendations.

• Provide support for day-to-day operations by assisting in the team’s functions
• Conduct training for representatives on the sales advisory process and point-of-sales system
• Assist in monitoring competency standards required of supervisors and representatives to
  ensure alignment with regulatory and industry guidelines
• Ensure timely reviews and follow up with representatives on cases triggered by Company
  approved monitoring system, and information via other sources reported to the department
• Assist in developing and implementing communication plans on competency standards
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required
• Perform trend analysis to detect potential sales advisory and market conduct risks
• Address all queries and concerns from various internal and external stakeholders
• Assist in the execution of special projects / initiatives
• Updating of SOPs and internal guidelines when required
• Perform other work as required to meet business needs
• Takes accountability in considering business and regulatory compliance risks and takes
  appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and
  technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Degree holder in any discipline
• 1-3 years of compliance / investigation / sales experience in Financial Services or Insurance Industry would be an added advantage
• CMFAS qualification (M5, M9, M9A and HI) would be an added advantage
• Proficient in MS Office (Word, Excel and PowerPoint)
• Meticulous, systematic, able to work well independently and as a team in a fast-paced environment
• Strong analytical and problem-solving skills
• High level of integrity and accountability of work
• Take initiative to improve current state of work and adaptable to embrace new changes

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

You will conduct agency reviews and trend analysis to identify potential gaps and areas for improvement, and implement enhanced framework for the distribution reps so that they can conduct proper sales advisory processes for their policyholders and provide them with quality advice and suitable recommendations.

• Provide support for day-to-day operations by assisting in the team’s functions
• Train new and existing Sales Representatives on the use of Fact Finder and Sales system
• Assist in reviewing the quality of Fact Finder and Recommendations, and ensure that their fact finder document are in compliance with company standards
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines
• Assist in developing and implementing communication plans on competency standards
• Engage and coach supervisors of Sales Representatives in areas of sales activity, quality of sales/ sales management, and training needs as and when required
• Assist in the execution of special projects / initiatives
• Assist in conducting audit for regulatory compliance requirements, including but not limited to, compliance of Life Insurance Association Members’ Undertaking (LIA MU) requirements by
  leaders, mystery shopping results, categorization of Balance Scorecard (BSC) grading, as well as appeals
• Preparing regular reports
• Liaison with IT / Group Risk Management / Distribution Regulatory and Compliance (DRC) on any data extraction / investigation and reporting
• Updating of SOPs and internal guidelines when required
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Degree holder and above in related discipline (Banking/ Business/ Finances/ Accounting) preferred
• 1 - 3 years of compliance / audit experience in Financial Services or insurance Industry would be an added advantage
• Proficient in MS Office (Excel, Word, Outlook and PowerPoint)
• Strong interpersonal, customer service and communication skills
• Meticulous, professional, able to work well independently and as a team
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

About the Role

CHANEL is committed to safeguard the incomparable quality of each creation.

Engage the consumer of today and tomorrow of the brand by providing unsurpassed services to all clients showcasing the eminence of Chanel products and our artisanal savoir faire.

Reporting to the Quality Control & After Sales Service Manager Supervisor, this position is responsible for delivering a professional and seamless Quality Control, Repair and Care support to the brand by providing ultimate standards of our Quality & After Sales services to the retail team.

What impact you can create at Chanel

Manage Quality Control and Repairs (Fashion)

• Working in collaboration with the Global/ Regional team, to disseminate product quality alerts to relevant business partners.
• Work with Product/Retail & DC teams, organize and monitor QC process on all incoming and outgoing shipments for Fashion & WFJ products
• Submit monthly and ad hoc Quality and repair issues reports to Global/Regional for quality analysis
• Work with Local/Regional/Global teams on repair feasibilities and follow-ups
• Organize and coordinate QC and Repair schedules to meet deadlines
• Ensure highest standards in all aspect of the service provided throughout the repair process
• Adherence to brand guidelines and quality standards

Develop Exceptional Customer Care Solutions

• Elevating the after sales experience & delivering exceptional After Sales Service experience with the ability to offer Quality Assurance and repair feasibility advice and escalate issues, where necessary.

Foster Innovation & New Initiatives

• Liaise with Global/Regional/other markets on best practices, adaptations, and local requirement and standard throughout entire project execution, respecting the project schedules and work plan
• Support new system implementations, and perform UAT and project review and submit reports to Global/Regional teams.
• Support project performance to identify areas for improvement, and propose adjustments as needed.
• Provide project updates on a regular basis to various stakeholders about strategy, adjustments, and progress.

Operational Excellence

• To optimize and improve processes and the overall approach to meet KPIs and SLAs by monitoring backlog reports and follow up with respective parties
• Collaborate with retail team to share QC and repair topics during morning briefings
• Ensure policies, operational standards and procedures are understood and adapted whilst proposing improvements as relevant.
• Support ad-hoc duties and back up for team members.

You are energized by

• Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization.
• Enthusiastic about new technology and data, to improve processes and standards of After Sales Service
• An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions
• A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best.

What you will bring

• At least 3 to 5 years of relevant experience in after sales and/ or product quality control or project management roles.
• Critical thinking, problem solving and analytical skills to better understand the business landscape and evolving client expectations and identify opportunity to enhance client experiences.
• Resilience in dealing with difficult situations and a willingness to reflect and embrace continuous self-improvement and development whilst encouraging and guiding the team to do the same.
• Good communication skills & Tech Saavy with the ability to navigate operating systems across platforms and channels
• Client- Centric & thrives working in a fast-paced and dynamic environment

What Chanel can offer you

• The opportunity to work with one of the world's most iconic luxury brands.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

• Develop and maintain a high standard of internal quality control through efficient management of quality control.
• Oversee and ensure Quality Team conduct regular inspection and review of all items.
• Work closely with Operations Teams to ensure smooth production within quality standard required.
• Ensure Inspector carry out inspection task in accordance to ISO/FSSC 22000 standards, HACCP & GMP requirements.
• Report to Head of Operations for overall production performances, any problems encountered and/or area of improvement.
• Conduct training and audit for Quality Assurance programs including the standard of quality required by the customer, 5S, GMP, Food Safety, hygiene etc.
• Immediately report and submit the claims document when the arrival shipments do not meet the requirement.
• To attain optimum utilization of manpower, equipment, material, space and other resources. Promote cross-functional support to other department as required.
• Ensure all employees follow the company’s SOP / procedures.
• Ensure new employees are well trained and follow procedures. To consistently providing training to existing employees toward increasing their job competency.
• To handle both customer complaints & supplier rejects and conduct investigation and make appropriate corrective measure timely.
• Work closely with inter-departments.
• To ensure the promotion of a continuous improvement culture and high morale.
• Timely report and submit the KPI reports to the Manager.

Requirement:

• Diploma or equivalent education.
• Minimum 3 years working experience in a food / beverage manufacturing environment.
• Strong leadership and supervisory skills.
• Good communication skills and able to work well with staff from all level.
• Able to work in fast-paced environment.
• Proficient in Microsoft office.

Main Duties and Responsibilities

· Accountable for qualification of suppliers and co-packers prior to supplying, include activities of document review, supplier liaison and technical review, audits until approval.

· Manage supplier / co-packer audit, end to end co-packer assessment; i.e. conduct audit, provide timely updates on audit status and findings; and monitor co-packer performance post qualification, for full approval

· Responsible for qualification and validation of new lines, new processes and change of equipment. It involves sterility test plan designing and execution; CIP and Hygiene verification to meet F&N requirements before line approval for commercial runs.

· Responsible for qualification of new or alternative raw material, to ensure meeting to F&N food safety, regulatory and documentation requirement.

· To support to manage Quality Plan program for all Business Units, coordinate and engage business unit key stakeholders to review / maintain Quality Plans

· To support in collate and analyze Business units’ performance on food safety and quality compliance, product customer complaint trends and key risk indicators of Business units.

· Responsible for GTQM centralized shared point database, acts as database leader / power user trainer, to keep documents are updated / maintained for Group R&D and BUs reference. Support in Group R&D and Business units user access request processing and user access approval matrix maintenance.

· Act as GTQM Document Controller, ensure document master lists are maintained and updated, initiate documentation development / revision, to ensure document is updated to meet F&N standards and requirements

· Technical support Business units to drive continuous improvement, initiate positive change to deliver an efficient and value-adding process, conduct training or site visit if need to.

· Support to initiate the development and governance of corporate policies, guidelines, procedures.

· Assist in troubleshooting e.g. Quality/ process/ system issues as required

Requirements:

- Min. Degree in any field

- At least 5 years of relevant experience in the similar industry

- Able to work in fast-paced environment