Total 467 sales specialist job vacancies in Quality Assurance / Control category in Singapore

Senoko (company bus from Admiralty and woodlands)

Temporary Staff (QA Specialist)

With company bus pick ups at Woodlands/Admiralty

3months min.

$2000 + $120 (transport)

Major Responsibilities:

• Assist with addressing and closure of customer complaints and coordinate this effort with the respective Product Managers/Marketing to ensure appropriate and professional communications to customers.

• Assist in the management of CAPA, NCM & deviation.

• Change Control management for the review of manufacturing products & process validations.

• Alternate sourcing, raw material & supplier evaluation & review external testing reports for on-time release of raw materials for production and final goods for shipment.

• Support internal & external audits.

• All other tasks as required to optimize and improve the quality systems.

Tasks:

• Submit samples and coordinate with external testing laboratories for testing as required.

• Verify lab tests, evaluating and interpreting the results for process optimization

• Ensure Raw Material Assessment Package (RMAP) is initiated and completed with WWQA. All raw materials are evaluated based on the Raw Material Risk Assessment (RMRA).

• Provide support for new product development through raw material supplier evaluation and raw material risk assessment.

• Ensure compliance with FAMI-QS, ISO 9001:2015 and ISO 17025:2017 and full implementation of quality standards on the production shop floor and across all functions/departments

• Raise and follow up on quality CAPA, NCM, deviation

• Generate and interpret statistics for trend analysis

• Assist with customer complaints and handle appropriate communication

• Support internal and external audits and closing of audit findings

• Write and maintain proper and ready documentation

• Perform other ad-hoc duties as assigned by the Quality Manager

Interested candidates, do submit your resue to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

The Opportunity

Esco Lifesciences Group, is Singapore’s most globalized life sciences company, with annual revenues close to SGD 200M and global operations in over 20 countries across North America, Europe and Asia.

Esco Aster Pte Ltd is an affiliate of Esco Lifesciences Group and was first introduced in 2017.

At Esco Aster Pte Ltd, we are a contract development and manufacturing organization founded and deeply rooted by scientists enabling fellow scientists to translate their bench work into commercially available products and services at affordable prices.

The work we do creates a remarkable and lasting impact on our world. Join us as we redefine healthcare for the current and future generations to come.

Esco Aster.

One World Biosolutions for One Health.

Who we’re looking for

Physical/Mental Requirements/Work Environment

· Ability to understand protocols, technical reports and technology transfer documents.

· Ability to understand standard operating procedures and other related documents.

· Able to commit to weekend work when needed, off in lieu will be given for work on public holidays.

· Repetitive motions due to certain laboratory techniques.

· Good Understanding of Aseptic Techniques.

· Work performed in a clean room environment wearing PPE.

· Ability to define problems, collect data, establish facts and draw conclusions.

· Ability to focus regardless of circumstances and stress induced pressure.

· Ability to take proactive approach.

· Meticulous and systematic.

· Commitment to continuous learning and staying updated with industry best practices.

· Have strong focus on safety, quality and timeliness.

· Have strong critical thinking skills.

The Scope

You will be part of Esco Aster's Quality Control team, comprising of Chemistry, Biochemistry and Microbiology laboratories, and contribute to the overall site mission and objectives. Specifically, you will contribute to microbial-related analytical testing and operational activities to ensure the compliance of site’s finished bio-products.

Primary work location: Ayer Rajah Crescent, Singapore

Report to: Quality Manager

Job Responsibilities

• Ensure proper calibration and maintenance of Quality Control (QC) equipment.
• Provide technical support and advice on QC matters to other areas within the site: Production, Procurement, Supply Chain, Warehouse, and Process Development.
• Manage the provision of chemical and microbiological analytical services to internal/external customers to ensure that all starting materials/water samples/intermediates and final products are analyzed and tested according to the stipulated quality and regulatory requirements.
• Conduct routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods or stability samples.
• Where applicable, Involve in Method development, Method Validation and Method Transfer for incoming consumables, raw materials & finished products.
• · Perform QC testing on raw materials, intermediates, finished products, environmental monitoring and utilities.
• · Complete QC testing in a timely manner in accordance with schedules, SOPs and workflows.
• Operate various analytical equipment and testing methods, including necessary troubleshooting.
• Evaluate, analyze and report on test data and results.
• Perform calibration and maintenance of QC laboratory equipment.
• Support/ perform QC laboratory equipment/system qualification.
• Support/ perform validation on testing method.
• Support in writing and maintenance of SOPs, workflows, reports, quality control criteria.
• Support procurement of QC laboratory supplies (reagents, consumables and others).
• Monitor and maintain suitable inventory level of QC laboratory supplies.
• Ensure proper record keeping and data management.
• Escalate issues and atypical events to Supervisor/Manager.
• Support/ perform laboratory investigation.
• Adhere to all site safety requirements.
• Perform all tasks in accordance with cGMP regulations.
• Undertake tasks assigned by leaders as and when appropriate.

Requirements

• Degree or Diploma in Microbiology, Biotechnology, or related field.
• Minimum 2 years work experience in pharmaceutical/biopharmaceutical manufacturing preferred.
• Good understanding of GMP requirements in release testing.
• Knowledge and experience on QC laboratory operations and procedures, analytical test methods, troubleshooting and evaluation of analytical results.
• Proficient in MS Office Suite (Microsoft Word, PowerPoint, Excel).
• Must be able to work in team as well as independently.
• Good communication skills and able to openly communicate and escalate any relevant issues.
• Will be able to commit 5 working days per week in a fixed pattern.

Apply now by submitting a Cover Letter and CV to [email protected].

• MNC Company
• Basic $2500 - $3200 + Allowance + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 8.30am to 5.15pm
• Jurong Island. Company Transport provided
• Training provided for those without/lesser experience

Job Responsibilities:

• To perform routine analysis of polymer testing & wet chemistry analysis
• To ensure that tests assigned are performed in a timely manner in accordance with validated test protocols and procedures
• To perform instruments’ calibrations, maintenance, and troubleshooting
• To perform housekeeping and maintain the cleanliness in the laboratory
• To perform inventory check & improvement idea in the lab
• To assist superiors with non – routine study samples and any other tasks assigned

Requirements:

• Diploma in Chemical Process Technology / Chemical Engineering
• Willing to work overtime when required

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

QA Specialist (QMS/ Validation/ BioTech/ Pharma)

Duration: 6 Months Contract (Convertible)

Location: Tuas

Salary : Up to $7000 depending on experience

Our client is a fully integrated, global immunotherapy powerhouse who have been working on automated and digitized processes and build continuously capabilities for specialized manufacturing, either for individualized vaccines or for large-scale products like COVID-19 vaccine.

Responsibilities

• Responsible to review and approve validation protocols, reports, risk assessment and other validation related documents for equipment’s, computerized systems, HVAC & utility systems, process validation, Analytical & Microbiology methods etc.
• To ensure validation documents are compliance with internal procedure or regulatory requirements.
• Responsible to review and approve specification documents in compliance with validation requirements.
• Support the review of the validation related standard procedures.
• Support internal and external audit inspection.
• Quality oversight for validation maintenance program.
• Collaboration with cross functional team for site improvements
• Adherence to safety requirements

Requirements:

• Degree in pharmaceutical science or related discipline.
• A minimum experience of 3-5 years in Pharmaceutical in the field of Quality Assurance or Validation.
• Hands-on experience on validation / qualification of manufacturing equipment’s/ systems etc.
• Deep knowledge on various validation regulatory guidelines such as FDA/EU cGMP, PDA Technical guide, GAMP requirements etc.
• Knowledge on Data Integrity and Compliance with cGMP

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Key Responsibilities:

*SOP Compliance:*

Regularly travel to all outlets within the designated region to ensure staff adherence to Standard Operating Procedures (SOPs) in food preparation, service, and cleanliness.

*Quality Assurance:*

Conduct thorough inspections and evaluations to ensure that all products meet the established quality standards, including taste, appearance, and consistency.

*Coaching:*

Provide coaching and guidance to outlet staff on SOPs, product specifications, and quality expectations. Ensure that staff understand and can effectively execute all processes required to produce high-quality products.

*Feedback and Reporting:*

Collect feedback from customers, outlet managers, and staff regarding product quality and service. Compile detailed reports highlighting areas for improvement and recommend corrective actions as necessary.

*Collaboration:*

Work closely with Operations, outlet managers, and other relevant stakeholders to address quality issues, implement improvements, and maintain consistency across all outlets.

*Documentation:*

Maintain accurate records of quality assessments, inspections, and corrective actions taken. Ensure that all documentation is up-to-date and easily accessible for reference.

Job Requirements:

• Bachelor's degree / Diploma in Food Science, Hospitality Management, or related field preferred.
• Previous experience in quality control or assurance within the food and beverage industry is highly desirable.
• Strong knowledge of food safety regulations and quality standards.
• Excellent communication and interpersonal skills, with the ability to effectively train and educate staff.
• Detail-oriented with strong analytical skills for identifying quality issues and implementing solutions.
• Flexibility to travel to various outlets within Singapore.
• Ability to work independently and collaboratively in a fast-paced environment.
• May required to work weekends and after office hours based on business needs.
• Entry Level candidates are welcome!

What We Offer:

• Competitive salary commensurate with experience.
• Opportunities for professional development and career growth.
• A collaborative and dynamic work environment.
• Outstanding Career Growth & Development Opportunities
• Motivating, Fun and Friendly Environment
• Benefits: Medical, Bonus and Incentives

Job Responsibilities
• Review and approve GMP documentation and ensure their compliance to quality standards.
• Ensure adherence to quality procedures, regulatory requirements and eGMPs.
• Improve quality assurance systems, as necessary.
• Maintain current quality tracking systems and the quality metrics to proactively identify trends and atypical observations.
• Conduct internal audits to ensure the internal controls are effective. Conduct external audits to ensure adequate oversight to suppliers and collaborate with supplier to reduce starting material quality issues.
• Maintain inspection readiness and support inspections from regulatory agencies and customers.
• Actively participate in GMP walk downs to ensure site operation and facility maintained in inspection ready state.
Support the maintenance of validated stated of GMP systems and processes.
• Facilitate and prepare regulatory submissions and attend to regulatory queries in a timely manner
• Qualify and manage suppliers according to quality standards and maintain accurate records of supplier status.
• Review and analyze the quality related issues from suppliers and recommend improvement action to mitigate compliance risk

Requirements

- Min Bachelor Degree in Science/Chemical Engineering/equivalent OR Diploma holder in Science/Chemical Engineering/equivalent
- Min 2-3 years of experienc in pharmaceutical industry/relevant industries
- Able to start within short notice

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

☑ MNC Listed Oil & Gas Company
☑ Working Location : Jurong East
☑ Working hours: 5 Days (Mon - Fri 8.00am - 5.30pm)
☑ Salary: $3500 - $4000

Job Responsibilities:

• Ensure that standards and relevant regulations are observed
• Assist to execute Quality Program for all the operating sites/departments
• Participate and facilitate in manufacturing practices such as Gemba Walk, Internal Audit and Continuous Improvement Programs
• Document quality assurance activities and create audit/quality reports
• Conduct or assist with quality training sessions
• Create training materials and operating manuals
• Generates and manages the Gideons information related to CoA and product recipes,
• Ensures timely update of customer or product information that are used to create CoA or labels to customers
• Manages the suppliers information to SIMX for mapping/conversion so that the information could be utilized for Gideons CoA/labels creation,
• Ensures timely csv files are created and uploaded for suppliers who are not providing text based or PDF CoA ,
• Attend to and resolve CoA/eCOA/xml creation issues reported by both internal and external customers
• Interact with relevant stakeholders to implement or amend customers' eCoA requirements
• Generate and ensure implementation of IT change request to improve the Gideons information relating to CoA generation
• Assist in tracking, documenting, and reporting quality goals/KPI

Requirements

• Bachelor Degree in Quality Assurance or relevant certificates

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

Sit Gim Yeow, Clarence
Registration No: R21100636

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

The Compliance Specialist will be responsible for facilitating the onboarding of new clients and new matters primarily in the Firm’s non-US offices, in line with the Firm’s onboarding procedures and compliance policies relating to Anti-Money Laundering (AML), sanctions screening, and Client Due Diligence (CDD).

This role reports directly to the Firm’s Compliance Manager, with indirect reporting into Compliance Partners/MLROs.

Responsibilities include:

Ensure that the onboarding of new clients, matters and third‐party payors comply with the Firm’s internal AML, CDD, and trade sanctions / export control policies.

Respond to queries relating to the interpretation of relevant legislation, regulation and Firm policies pertaining to AML and trade sanctions.

Review new client, new matter and CDD forms submitted by partners, as well as global screening reports generated through a third-party customer screening and risk intelligence tool, to verify compliance with AML, CDD, and trade sanctions / export control policies.

Ensure CDD memos, new client and matter opening forms and supporting KYC documents are filed on the firm’s central database.

Maintain adequate records of the status of client and beneficial owner identification and verification for new and existing clients.

Monitor changes to AML rules and regulations across all applicable jurisdictions and assist the Firm’s Compliance Officer, Compliance Manager or Senior Compliance Specialist, and Compliance Partners with updating/implementing applicable policies and procedures.

Stay current on, and ensure compliance with, new procedures, guidance and best practices; attending AML and trade sanctions courses and seminars as needed or directed.

Ongoing review of CDD documentation held for existing clients.

Conduct training for new and existing attorneys and other relevant staff on the client intake process.

Assist in the submission of AML questionnaires and annual AML returns as and when requested or required by local regulators.

Assist with the Firm’s internal compliance monitoring processes.

Support the Compliance Manager or Senior Compliance Specialists, as applicable, providing cover during annual leave.

Participate in demos and planning discussions with respect to, and assist with testing and/or piloting of, new third-party or internally constructed software applications relating to client intake, AML compliance, CDD, trade sanctions and export control compliance, and client lifecycle management generally.

General ad hoc duties; including but not limited to supporting compliance-related projects.

Roles & Responsibilities

• To provide quality and effective pest inspection and pest control service to our valued customers
• To develop and customise pest control plans according to the customers' needs and requirements
• Ability to advise clients on pest prevention methods and housekeeping practices
• Maintaining accurate records of services offered and treatments applied
• Offering safe handling of chemicals and equipment to avoid harm to the client, environment and self
• To upkeep and maintain the company's assets and equipment in good and working condition
• Any other duties as assigned

Job Requirements

• Valid Class 3 driving license in Singapore is a must
• Valid Vector Control Technician License under NEA
• Min. GCE 'N'/'O' level and above
• Prior experience in a pest control or related field is a bonus
• Knowledge of common pests and their behaviours
• Friendly and approachable disposition
• Willing to work beyond working hours when required (OT benefits apply)
• Physically fit and able to withstand any conditions that the job requires (eg: long hours of standing, handling heavy equipments, etc.)
• Candidates with no experience are welcome to apply as long as you are not afraid of handling pests (Training will be provided)
• Singaporeans/PR preferred

Other information

Working Hours (5.5 days):

9am to 6pm (Mon to Fri), 9am to 1pm (Sat)

Working Location:

Islandwide in Singapore

Interested applicants may also submit your resume via email to [email protected]

ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

Your Responsibilities

• Interact with employees at all levels and potential business partners in order to obtain information required to conduct effective third-party due diligence reviews. Conduct due diligence reviews on potential business partners and acquisition targets aligned with internal guidelines.
• Evaluate the risk of corruption in business practices to determine priority areas for policies, communication, training and auditing. Advise management regarding the requisite steps to bridge identified gaps.
• Periodically review internal controls, company policies, systems and procedures applicable to the region. Implement remedial actions to mitigate risk of non-compliance with policies and applicable law.
• Develop and manage regional compliance training efforts, including delivery of training for colleagues and business partners.
• Receive information from employees and others about potential violations of law or company policy and ensure that allegations are investigated and concluded promptly and in line with internal investigative guidelines and procedures.
• Any other responsibilities as may be considered necessary to support and advise management regarding ADM’s high standards of ethical business conduct.
• Cooperate with APAC/US/EMEA headquarters Compliance functions where necessary;

Your Profile

• Business or Law degree (LLB or LLM) or equivalent suitable degree.
• 3-5 years of relevant work experience. This may include law firm or legal/compliance department in a multinational company.
• Must be fluent in English, although additional knowledge of South East Asian languages will also be helpful.
• Must be able to travel throughout the country, regionally and internationally, and willing to work non-standard hours due to time zone differences.
• Knowledge of the Microsoft Office Suite.

Core Competencies:

• Project Management – Must be able to manage several projects and ensure completion to agreed deadlines. Must be detail oriented and have the ability to take sound critical
• Communication – Must have strong communication, negotiation and training skills to communicate effectively with colleagues, senior management, business partners, and government regulators.
• Integrity/Values – Must have a strong personal and professional commitment to the values of compliance, ethics and integrity, and must demonstrate same in carrying out daily responsibilities.
• Confidentiality – Must have the ability to work with confidential and sensitive material discreetly.
• Problem Solving – Must have the ability review complex laws and regulations and propose systems for implementing remedial measures into internal control systems. Must be able to break down complex situations into component parts and develop solutions in a logical, systematic way.

#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

Job Responsibilities:

• Facilitate and support communications with internal/external audit in collaboration with respective departments. Review adequacy of audit submissions by departments, and follow up audit findings from External/Internal Audit
• Provide an independent oversight and observation of Corporate Policy and Procedure. Facilitate regular reviews of policy and procedure for alignment with regulatory requirements and implement best practices, as well as adoption of policy and procedure by departments
• Conduct and provide training on external regulations and relevant policies. Ensure that all required trainings and due diligence checks are completed within schedule and maintain training records
• Evaluate and examine whether the activities performed by Business Units are effective, appropriate and compliant with key regulations
• Monitor expiry of any certificate, license and registration and ensure timely renewal
• Participate and provide support in compliance investigations
• Initiate and support Annual System Risk Assessments with respective System Managers and follow up on any identified risks for mitigation and closure.
• Handling Regulatory Related Matters, identify applicable laws and regulatory requirements. Keep abreast of regulatory changes/updates and perform gap analysis for alignment of entity policy and procedures as needed. Review and assess breaches flagged to compliance.

Job Requirements:

• Bachelor’s Degree in Law, Business Administration, Finance, Accounting, Information Systems or related field.
• At least 3 years of relevant work experience in compliance, internal control, risk management or internal audit.
• Preferably with professional certifications such as CISA, CISM, CISSP, CIPP, CBCI, CRM, ICA, CA.
• Possess a strong understanding of Singapore laws, regulations (including MAS guidelines and notices) and relevant industry standards such as information processing and financial industries
• Preferably with working experience in financial services, IT industry in particular related to system development and integration
• Preferably with IT audit experience.
• Excellent technical writing and documentation skills
• Advanced skills in using Microsoft Office products
• Experience in operating and maintaining Crisis Notification System

To apply, please visit www.gmprecruit.com and search for Job Reference: 23551

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Jobscope

• Review and approve GMP documentation and ensure their compliance to quality standards.
• Ensure adherence to quality procedures, regulatory requirements and eGMPs.
• Improve quality assurance systems, as necessary.
• Maintain current quality tracking systems and the quality metrics to proactively identify trends and atypical observations.
• Conduct internal audits to ensure the internal controls are effective. Conduct external audits to ensure adequate oversight to suppliers and collaborate with supplier to reduce starting material quality issues.
• Maintain inspection readiness and support inspections from regulatory agencies and customers.
• Actively participate in GMP walk downs to ensure site operation and facility maintained in inspection ready state.
• Support the maintenance of validated stated of GMP systems and processes.
• Facilitate and prepare regulatory submissions and attend to regulatory queries in a timely manner
• Qualify and manage suppliers according to quality standards and maintain accurate records of supplier status.
• Review and analyze the quality related issues from suppliers and recommend improvement action to mitigate compliance risk

Requirements

• Diploma/ Degree in Science/ Chemical Engineering
• Quality Assurance experience with strong experience in vendor management
• Lead Audit is a must
• Pharmaceutical GMP environment will be highly preferred

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

Overview:

The QC Specialist is responsible for timely review, confirmation, disposition, and resolution of nonconforming materials in accordance to established NC process to meet quality targets. You will investigate instrument complaints, pursue containment action, root cause identification and corrective actions. You will also execute continual improvement initiatives to meet organization objectives, support IQC process and participate in Supplier Improvement Initiative and will also support and execute installation qualification and maintenance of QC ancillary equipment.

How You’ll Make an Impact:

• Responsible to verify and confirm supplier material defects in daily walk-the-line. Ensure defects are adequately investigated with supporting reports.
• Drive cross functional teams in nonconformance investigation. Review Quality Notification activities for timely defect disposition. Responsible to ensure all QN tasks are adequately completed before closure.
• Investigate instrument complaint, established immediate containment, identify root cause and implement correct action.
• Engage cross functional team to improve QC test First Pass Yield. Participate in continuous improvement initiatives.
• Support IQC process with specification review and Quality Inspection Plan set up.
• Support QC Lab equipment validation, calibration, and preventive maintenance.
• Generate weekly, monthly QN reports for trend analysis and presentation in scheduled Management Review meeting. Drive QN closure to meet aging and defect cost targets
• Participate in Product Transfer Initiative – New or existing products from other sites. Review QC test procedure for adequacy

What You Bring:

• Bachelor’s degree in Mechanical or Electrical Engineering or Diploma in Mechanical or Electrical Engineering with minimum 5 years of Quality Engineering experience or demonstrated competency.
• 1 - 3 years of manufacturing quality assurance / control /engineering experience in a regulated environment preferred
• Knowledge of ISO 13485 MDSAP requirements. Lead Auditor preferred
• Experience in Process Validation, Non-conforming Process, Customer Complaint investigation.
• Possesses excellent problem-solving, interpersonal, communication and leadership skills.
• Must be self-motivated, result oriented with minimal supervision.
• Hand-on experience of statistical tools application. Lean/ Six Sigma Green Belt preferred.
• Experience with ERP systems a plus, SAP preferred.
• While this list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds or skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, flexible benefits, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

The Compliance and Operational Risk (C&OR) Specialist is responsible for ensuring the identification, escalation and timely mitigation of compliance and operational risks in Global Markets Operations in alignment with the global compliance and operational policies and the program.

Proactively engage with other C&OR officers, including horizontal coverage owners and Enterprise Areas of Coverage, to provide comprehensive oversight of the business’ respective operations and activities.

Preparing materials for C&OR regulatory exams/audits/inquiries and provides consultation to business leaders in preparation for regulatory exams/audits/inquiries.

This role reports to the Head of Compliance and Operational Risk for Global Technology and Global Operations in APAC, and works inside, and is part of, the critical compliance and operational risk function.

The focus of this role is to provide risk management coverage of Global Markets Operations, participate in the development of compliance and operational risk procedures, assist in management routines, reporting, assist in resolving compliance and operational issues and provide training and education.

Responsibilities

• Develops and maintains C&OR-owned policies and standards and/or provides oversight of business-owned policies, standards and procedures to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to areas of coverage, advises business leaders on those changes, directs the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenges the implementation plan as needed; maintains a comprehensive regulatory inventory
• Identifies, aggregates, reports, escalates, inspects and challenges remediation plans, and performs thematic analysis on business-owned issues and control enhancements
• Ensures C&OR “owned” issues and control enhancements are identified and addressed appropriately and timely
• Contributes to development of risk coverage plans, executes execution of monitoring, testing and risk assessments, communicates results to stakeholders
• Reviews and challenges contributions to the business process, risk, control inventory and Risk & Control Self-Assessments
• Reviews and challenges internal and external operational loss events, including development of remediation plans to strengthen controls, and approves where appropriate
• Participates in Scenario Analysis activities for coverage areas and challenges as appropriate
• Ensures metrics are designed to measure key risks and control performance, monitors and reports on metric performance and breach remediation

Required Skills

• A Compliance and Operational Risk professional with coverage responsibility for Operations would be ideal, or someone looking for a new challenge with direct Global Markets Operations experience
• Exposure to compliance or risk management frameworks, and regulatory background
• Understanding of Global Markets products and activities (FX, F&O, Margin & Collateral Management, Asset Services, Settlements and Clearing, Economic Sanctions etc)
• Working knowledge of regional exchange regulations, and / or client money requirements advantageous
• Practical approach to problem solving
• Ability to work well in a team and also independently
• Demonstrate intellectual curiosity and focused on continuous learning and skill development
• Ability to effectively engage with stakeholders at all levels of seniority
• Strong written and verbal communication skills
• Proficient in Microsoft Office, in particular Word, Excel and PowerPoint
• Must be able to perform well under pressure
• Strong attention to detail and accuracy

Salary: up to $5.5k

Job Duration: 1 year

Working Days & Hours: 5 Days (8am – 4.30pm)

Location: Kranji (Shuttle Bus from MRT)

Job Description:

• Coordinates a subset of team members or entire group for specific tasks/topics/projects
• Coach and mentor junior QC Specialist.
• QC specialist may cover for another QC specialist of similar functions/areas in his/her absence signing documents on his/her behalf.
• Responsibility to adhere to any applicable EHS requirements.
• Commitment to a fair and respectful relationship to others and behavior in accordance with Company's Code of Conduct.
• Any other duties as assigned by supervisor.

Job Requirements: Min Degree in Chemistry, Biochemistry, Biotechnology

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Mission

Sanofi is preparing its future through an ambitious program named EVolutive Facility (EVF). The EVF Project is at the cornerstone of Sanofi Pasteur strategy as it aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable and agile, leveraging new disruptive technologies, to better address vaccine business challenges. Digital will be one of the key topics to help EVF to reach its ambition. On top of it, Sanofi is also embarked with the ambition to leapfrog the competition through a digital acceleration program with the following vision: “Sanofi will fully integrate Digital capabilities & culture within its operations to boost business growth and profitability in 2025+”.

In this context, we are looking for Specialist II, Quality Operations for our new site based in Singapore.

Key Accountabilities

The mission described below, must be exercised in compliance with health, safety and environment of the site rules.

The Specialist II, Quality Operations will be responsible to partner with the GMP operations team to provide Quality oversight and advice for Quality on-the-floor and operations support to ensure the EVF Singapore GMP Quality operations meets Sanofi global Quality standard requirements and fulfil the applicable regulatory expectations. The Specialist II, Quality Operations shall be experienced in solving complex problems, and strong understanding of cGMP operations and well-versed in multiple Quality systems (including exception management, change controls, deviations/CAPAs and document management system).

The incumbent will partner closely with operational teams (e.g. manufacturing, facilities, Quality control and technical units) to ensure Quality, safety, reliability, efficiencies to support EVF Singapore GMP manufacturing operations.

During the Project Phase, the Specialist II, Quality Operations will participate in the following Engineering / Commissioning & Qualification activities:

Engineering / Commissioning & Qualification activities:

• Review and approval of engineering documents related to GMP operations.
• Support and provide inputs to Installation, Operational Qualification (IOQ) activities for equipment used in GMP operations.
• Review and approval of operational, as well as process related documents (e.g. work instructions, SOPs, batch records).
• Support the digital and automation infrastructure setup including Delta V recipe, MES workflows, other process equipment related systems, ERP module setup, etc.
• Ensure that Quality related operational procedures and infrastructures are successfully implemented in preparation for Engineering runs and PPQ runs at the EVF Singapore Site to support site operational readiness and success.

Provide GMP Quality support during PPQ runs:

• Responsible to provide direct solid Quality advice to GMP operational teams to ensure compliance, reliability and efficiencies.
• Responsible to provide direct QA oversight for all GMP operations (including on-the-floor Quality oversight, raw materials release, deviations, change controls and CAPAs) at EVF Singapore manufacturing facility.
• Represent Quality to triage, resolve on-the-floor operations issues, and participate in root cause investigations.
• Escalate significant Quality issues to Quality management in a timely manner.
• Champion Quality within the Operations team to establish an engrained Quality culture across the organization.

Working hours –

• Personnel shall be able to work office hours (weekdays) in Sanofi Site Office to support collaborations and meetings with stakeholders leading up to Engineering runs.
• Personnel shall be able to work 12 hours rotating shift (including day/night, and weekends) on site to support PPQ runs and Engineering runs, as required.
• Work from Home (hybrid) arrangements are subjected to discussion with Function Manager during the Project Phase.

During  Routine Operations, the Specialist II, Quality Operations shall:

• Be responsible to provide direct solid Quality advice to GMP operational teams to ensure compliance, reliability and efficiencies.
• Be accountable to ensure that Quality related operational procedures and infrastructures are successfully implemented to support EVF Singapore site operational and inspection readiness and success.
• Be responsible to provide direct QA oversight for all GMP operations (including on-the-floor Quality oversight, raw materials release, deviations, change controls and CAPAs) at EVF Singapore manufacturing facility.
• Represent Quality to triage, resolve on-the-floor operations issues, and participate in root cause investigations.
• Escalate significant Quality issues to Quality management in a timely manner.
• Champion Quality within the Operations team to establish an engrained Quality culture across the organization.
• Lead and support the site driven QA continuous improvement initiatives/activities during the routine operational phase.
• Participate in regulatory inspections and interact directly with regulatory inspectors (as applicable).
• Lead and support QA Operations related trainings and coaching for the Quality organization.
• Contribute to reach the EVF Quality manufacturing 4.0 ambition through a Quality plan.

Working hours –

• Personnel must be able to work 12 hours rotating shift (including day/night, and weekends) on site to support production activities.

Education and experience

• Bachelor’s or Master’s Degree in Sciences, engineering or other related technical field.
• Minimum of 5 years of relevant experiences preferably in Manufacturing, Validation, Engineering, Quality in the pharmaceutical or biotechnology industry (preferably in vaccines and/or biologics).

Key technical competencies and soft skills:

• Manufacturing 4.0 mindset (such as Agile methodology)
• Expert Knowledge of regulations and standards of the pharmaceutical industry, Global Quality policies and Data Integrity Requirements.
• Solid manufacturing process technical knowledge.
• Broad understanding of QA Operations (from an end-to-end perspective).
• Strong interpersonal skills to establish the partnerships necessary for the development of an engrained Quality culture and the correct execution in transverse.
• Ability to work independently and make quick, effective decisions under pressure.
• Discipline and assertiveness in the decision-making and execution of digital manufacturing strategy.
• Familiarity with electronic batch record (MES) and related review processes.
• Familiarity with batch release and disposition process, preferably using the SAP system.
• Proficient in QMS and Quality Risk Management Principles.
• Excellent verbal and written communication skills; effective communication and presentation skills across different levels of the organization, including senior management and execution levels.
• Experience in facility start-ups will be advantageous.
• Good understanding of risk-based decision framework.
• Familiar with Digital 4.0 concepts and potential applications in Quality.

Job Summary

We are seeking a Test Specialist to join our client's Customer Digital team to support the Test Plan and Test Execution as well as to gather user insights, ideas to streamline into system design that balances customer needs, business constraints & technological challenges.

Mandatory Skill-set

• Degree in Design, Communications, Marketing, Statistics, Business and Information Technology;
• Has 3 years of experience in conducting A/B testing and multivariate testing using Website Optimisation tools;
• Familiarity with testing and insights tools (AB tasty, Optimizely, Adobe Target, VWO);
• Strong interest in the area of web and user application design ( UI / UX );
• Experience with HTML, CSS, and JavaScript for making changes during testing;
• Experience leverage data-driven insights to enhance user experience and website performance;
• Experience with user interface design patterns and standard User-Centered Design methodologies;
• Familiar with the latest interface design and user experience trends and best practices;
• Strong business communications skills, strong verbal & written presentation & documentation skills.

Desired Skill-set

• Certifications in VWO.

Responsibilities

• Involved in gathering, developing and implementing A/B tests, multivariate tests using VWO (Visual Website Optimizer) to improve website functionality and user engagement;
• Work closely with cross-functional teams, product owners and project team to understand business objectives and translate them into test hypotheses;
• Involved in the Test Planning and Test Execution and drive insights to enhance website performance;
• Identify areas of improvement on the website through ongoing analysis, feedback loops, and industry best practices;
• Collaborate with UX/UI designers and content owners to design, develop and optimize wireframes, user journeys based on the various test outcomes;
• Involve in identifying and troubleshooting UX problems;
• Share regular reports on test performance, providing clear and concise information on key metrics and insights;
• Ensure consistent style guide throughout the sites with appropriate design changes in accordance to corporate branding.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Our client is a prominent investment management firm, currently seeking a highly skilled regulatory compliance professional to join the team. This will be on a 6-month contract basis for a start, with the potential to extend or convert into a permanent role. This is an excellent opportunity for candidates from consulting firms or sell-side companies to move into the buy-side sector.

Responsibilities:

As a compliance specialist, you will play a crucial role in assisting on internal compliance programs, utilising various systems for regulatory reporting and monitoring, coordinating with various fund entities on trade reporting, information requests, MAS submissions and facilitating client onboarding. You will also conduct assessments, reports, and advise on regulations to fulfil the company’s compliance obligations.

Requirements:

The ideal candidate should come with a Bachelors’ Degree with at least 3 years of working experience in the compliance space. Prior knowledge of the relevant regulatory frameworks such as MAS reporting and familiar with Compliance Management Systems (CMS) would be ideal. Someone who is organised, efficient and have high attention to detail and accuracy is preferred as well.

To Apply

Those interested, kindly click "Apply". Alternatively, interest and referrals to [email protected]

Reg: R2095759 | Lic: 116S8060

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

Quality Assurance Specialist is to promote and integrate quality into every aspect of our BioReliance® biologics safety testing business in Singapore. The role is to perform batch record review (i.e. data audits) to support all aspects of quality operations to ensure that laboratory testing operates in full compliance with sound scientific practice, GxP and Standard Operating Procedures (SOPs). The scope of responsibility is to contribute or impact the results of the QA team and is accountable for the quality of own work, solve problems of low complexity independently by identifying and selection solutions and by analyzing information.

The post holder will be able to perform the following functions independently, with minimal guidance.

What You Do

• Batch record review: Review and approval of GxP documents, including Protocols, Technical Specification (TS), Batch Records, Workbooks, SOPs and all other QMS documentation.
• Batch record review: Comply with all applicable policies, procedures and guidelines.
• Batch record review: Conduct in-process or final audits and approval on manufacturing or testing documentation as they comply with the stated regulatory standards and the approved TS, protocol or SOPs.
• Batch record review: Release of the certificate of analysis for GMP testing against the TS and associated documentation.
• Batch record review: Prepare QA statement within each GLP final report specifying inspections date, and dates findings were reported to the Study Director and management.
• Review and approve deviations, anomalous results, OOS, positive results and CAPAs.
• Assist in investigations from events, complaints or data audits.
• Conduct trend analysis for deviations and review / approve applicable CAPA records.
• Assist self-inspections to ensure continuous improvement.
• Perform and support client audits, regulatory inspections.
• Perform and support internal audits.
• Perform and support supplier audits.
• Comply with Health and Safety Executive regulations and undergo relevant training modules when required and actively takes necessary action when encountering unsafe situations.
• Perform their duties according to the principles of Good Laboratory (GLP), Good Manufacturing Practice (GMP) and Good Clinical Practice (GCP).

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. Job descriptions will be regularly reviewed to ensure they are an accurate representation of the post

Who You Are

• Graduate degree in life sciences or higher related degree
• Minimum of 2 – 4 years of experience, within a similar Quality Assurance role i.e. batch record review.
• Shows a desire and motivation to work in Quality and regulated environment.
• Awareness of Biologics regulatory environment and GMP manufacturing topics.
• A proactive approach to all aspects of Quality.
• Fluent in both written and spoken English.
• Good communicator, dealing directly and effectively with operational teams and site QA and lab colleagues routinely.
• Strong analytical and problem solving abilities.
• Organized and logical in defining workload and delivering projects.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

Job Responsibilities:

· Review and approve documentations and ensure compliance to company standards

· Ensure adherence to quality procedures and regulatory requirements

· Maintaining of current system and identify trends/observations

· Conduct of internal audits to ensure internal controls are in place

· Facilitate and prepare regulatory submissions and attend to queries

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 3 years of quality assurance experience

· Experience within the Pharmaceutical industry would be an added advantage

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

We are seeking a highly skilled and experienced Quality Management Specialist to oversee and ensure the delivery of exceptional service to our clients. The successful candidate will be responsible for developing and maintaining quality standards, implementing service improvement initiatives, and providing leadership to service teams. The Quality Management Specialist will work closely with various departments to identify areas for improvement and implement effective strategies to enhance client satisfaction.

Career exposure into government organization!

Yearly renewable contract!

Monday - Friday, Central location

Salary up to $6,500

Responsibilities:

• Drive customer experience through execution efficiency and behavioral changes across customer experience team
• Train, encourage and guide the team to achieve the expected behavioral and efficiency standards to create a culture of service excellence.
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes.
• Ensure that team KPIs and service levels are met consistently.
• Drive and manage customer experience center initiatives including call audits.
• Able to strategize and execute call centre operations.
• Effectively implement service deliverables within the call centre
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines.
• Identify and highlight gaps in service deliverables for continuous improvement.
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence.
• Plan and implement learning and development programs in co-ordination with the Training team.
• Introduce, implement and monitor processes to manage change, encourage team spirit and foster communication between various business units within the call centre (cultural integration)
• Any other adhoc duties

Requirements:

• Bachelor's degree in business administration, service management, or a related field.
• Proven work experience as a Quality Service Manager or similar role.
• Strong knowledge of service management principles and best practices.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong leadership and interpersonal skills to effectively manage and motivate service teams.
• Exceptional communication skills, both verbal and written, with the ability to communicate complex ideas clearly.
• Proven ability to develop and implement quality standards and methodologies.
• Proficient in using service management software and tools.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience in the service industry, preferably in a managerial or leadership role.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1766716 (Ng Yi Ling)

About TikTok

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.

Join us.

About

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team

This role is part of the Quality Solutions and Implementation team for TikTok Trust and Safety Operations, and will provide data analysis and insights about the performance of our end to end quality ecosystem. These insights will provide direction to Quality Solutions and Quality Implementation teams to drive improved performance across global Quality Operations and Moderation teams.

Responsibilities

- Responsible for owning and improving the end to end quality solutions and processes, ensuring strong adherence and implementation across regions, for TikTok.

- Design and develop moderation quality processes and strategies by collaborating with cross-functional teams to define and implement a comprehensive moderation quality strategy that aligns with the company's values, policies, and industry best practices.

- Define and establish clear quality standards and metrics for moderation operation (including metrics definition, target setting, etc.). Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.

- Lead strategic quality initiatives involving planning, organizing, and partnering with business leaders from the designing stage to the execution stage.

- Proactively identify issues, and improvement areas of enhancements that provide value-added insights and lead/implement strategic initiatives, and conduct an in-depth analysis of existing moderation processes, tools, and policies to identify areas for improvement in quality, efficiency, and effectiveness.

- Lead and drive transformational initiatives to optimize moderation practices, including process redesign, technology implementation, and automation strategies.

- Partner with implementation teams to drive change management on a global scale.

- Gather feedback from implementation teams on each aspect of the process, and challenges and resolve potential problems.

Minimum Qualifications

- Bachelor's degree or above

- Experience in Operations, Strategy, Content Moderation, Quality Engineering or Process Design/Process Excellence

- Background in Trust and Safety

- Strong data analysis experience and ability to garner insights from key data

- Regional/Global Stakeholder management experience along with strong influencing skills

Preferred Qualifications

- Qualification in Lean Six Sigma preferred

- Experience in solution design or architecture preferable

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.

Join us.

About

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team

This role is part of the Quality Solutions and Implementation team for TikTok Trust and Safety Operations, and will provide data analysis and insights about the performance of our end to end quality ecosystem. These insights will provide direction to Quality Solutions and Quality Implementation teams to drive improved performance across global Quality Operations and Moderation teams.

Responsibilities

- Responsible for owning and improving the end to end quality solutions and processes, ensuring strong adherence and implementation across regions, for TikTok.

- Design and develop moderation quality processes and strategies by collaborating with cross-functional teams to define and implement a comprehensive moderation quality strategy that aligns with the company's values, policies, and industry best practices.

- Define and establish clear quality standards and metrics for moderation operation (including metrics definition, target setting, etc.). Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.

- Lead strategic quality initiatives involving planning, organizing, and partnering with business leaders from the designing stage to the execution stage.

- Proactively identify issues, and improvement areas of enhancements that provide value-added insights and lead/implement strategic initiatives, and conduct an in-depth analysis of existing moderation processes, tools, and policies to identify areas for improvement in quality, efficiency, and effectiveness.

- Lead and drive transformational initiatives to optimize moderation practices, including process redesign, technology implementation, and automation strategies.

- Partner with implementation teams to drive change management on a global scale.

- Gather feedback from implementation teams on each aspect of the process, and challenges and resolve potential problems.

Minimum Qualifications

- Bachelor's degree or above - Experience in Operations, Strategy, Content Moderation, Quality Engineering or Process Design/Process Excellence

- Background in Trust and Safety

- Strong data analysis experience and ability to garner insights from key data

- Regional/Global Stakeholder management experience along with strong influencing skills

Preferred Qualifications

- Qualification in Lean Six Sigma preferred

- Experience in solution design or architecture preferable

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.