Total 1,013 service operations manager job vacancies in Quality Assurance / Control category in Singapore

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the

Environmental Control Officer for Specified Construction Sites [ECO(SCS)] scheme in Singapore.

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Work with stakeholders to identify training gaps, develop competency framework, review Code of Practice and enhance training curriculum for relevant industries
• Engage stakeholders and industry to communicate policy changes, updates and/or share best practices via newsletters, organisation of webinar/seminar or other means
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior experience in policy formulation, learning & development, stakeholder engagement and event organisation will be an advantage
• Strong analytical and sense-making skills
• Excellent communication, writing and presentation skills to engage and influence stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

Responsibilities:

· Prepare and review compliance handbook

· Handle MAS filings and inquiries from regulatory bodies

· Perform regular compliance checking to ensure compliance with regulatory requirements

· Handle KYC and AML-related matters as well as client onboarding compliance check

· Provide relevant advisory to business/support units and other AML teams on matters relating to compliance issues, transaction monitoring review and investigation conducted by the unit

· Perform analysis of suspicious transaction/activity reports to identify AML risk trends to support the AML risk management and controls within the Group

· FATCA / CRS reporting in accordance with relevant requirements

· Handle CPT related matters, such as update of CPT register

· Develop regulatory governance frameworks, policies, and procedures to effective management of regulatory risks for company, clients

· Facilitate and address any MAS queries and external authorities, as well as internal and external audits

· Familiar with outsourcing guidelines and prepare relevant policies, procedures and documents in compliance with MAS regulations and guidelines

· Undertake other ad-hoc duties as assigned

Requirements:

· University Degree in Business, Law, Finance or related disciplines

· At least 5 years of strong compliance experience in local regulatory compliance and risk management, with demonstrable knowledge of relevant regulatory requirements

· Strong knowledge or prior experience in key regulatory requirements such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, and AML/CFT regulations

· Work independently, self-motivated, strong analytical skills and ability to exercise sound judgment and manage execution under pressure

· Familiar with FATCA and CRS reporting is preferred

· Effective communicator in both English and Mandarin to liaise with Mandarin speaking clients

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the regulation of vector pesticides and repellents in Singapore:-

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies and ensure alignment with stakeholder needs
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Engage stakeholders and industry to communicate policy changes, updates and provide guidance on policy implementation
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior relevant working experience in policy formulation and stakeholder engagement will be an advantage
• Strong analytical and sense-making skills
• Excellent communication and writing skills to engage stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

• Develop and maintain test programs of Micron SSD products in high volume manufacturing to ensure Micron SSD products meet their specifications.
• Design new test programs for validation and testing of new SSD product/technology during start-up phase.
• Optimize test programs and test methodology to reduce product test times.
• Automate test engineering processes by writing software scripts to improve efficiency.
• Enhance test coverage to ensure best-in-class outgoing quality.
• Work closely with product and equipment engineering teams to improve overall product yields and equipment efficiency in order to maximize ROI.
• Collaborate with test capacity and manufacturing teams to meet production output goals.
• Develop and monitor process and engineering metrics to ensure stability, efficiency and effectiveness of test processes.
• Proficient in Python programming
• Proficiency with data analysis tools and manufacturing software support systems (MAM, SAP, etc.).
• General understanding of the back end operations for component assembly, component test operations.
• Has agility to manage and execute prioritized action items from both tactical and strategic point of views.
• Excellent verbal and written communication and presentation skills.
• Directs and coordinates engineering activities concerned with development, procurement, installation, and calibration of instruments, equipment and control devices.
• Determines conditions under which tests are to be conducted, and phases of test operations. Coordinates operational, functional and performance phases of tests. Analyzes and interprets test data. Prepares technical reports of for use by engineering personnel.

[What the role is]

In the Vector Control Policy Department (VCPD), you will be part of the team that works closely with key divisions to analyse and draw up vector control policies, strategies, regulations as well as propose new concepts to achieve more effective means of vector control operations.

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the regulation of vector pesticides and repellents in Singapore:-

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies and ensure alignment with stakeholder needs
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Engage stakeholders and industry to communicate policy changes, updates and provide guidance on policy implementation
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior relevant working experience in policy formulation and stakeholder engagement will be an advantage
• Strong analytical and sense-making skills
• Excellent communication and writing skills to engage stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Vector-Control-Policy-Section-_JR-10000027510

JOB DESCRIPTION:

• Responsible for day-to-day business data management and regular business report preparations, which includes SAP material master maintenance, data integrity checking and statistics.
• Daily monitoring of basic system health and to flag out any inconsistency in API/System functions when found/reported.
• Daily monitoring of system backend jobs and ensure transactional data are interfacing in healthy state with external/internal system.
• To support Business Analytics, extracting and reorganizing original data, dealing with data related issues with other departments.
• Responsible for data preparation, data mining, to create/identify opportunities through analytics, to optimize business objectives.
• Communicate findings and insights to relevant stakeholders in order to assist Manager in making data-driven decisions in KPI assessments.
• Drive continuous improvements /optimization of campaign performance tracking report with business while complying to A*STAR policies.

REQUIREMENTS:

• Bachelor's Degree or Diploma (with at least 5 years or more relevant experience), preferably Business Analytics, Information systems or Computer Science.
• Strong analytical skills, with experience solving problems using data and providing practical business insights.
• Self-Starter with a strong sense of urgency.
• Aptitude to challenge the status quo, think outside the box, and question what has been done.
• Comfortable with dealing with sets of data points from different sources.
• Qualities of matured thinking, dependable and requires minimum supervision.
• Excellent communication skills (oral and written).

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

The Quality Manager is responsible for ensuring the consistent delivery of quality service and products, regularly engaging in systemic and process reviews for continuous improvement. He/She will lead a team of QC/ QA personnel to work with Production, Sales & Operation teams to ensure and provide training for meeting strict quality and food safety compliance. The incumbent must have relevant work experience in food manufacturing and a track record in change leadership and quality management.

• Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, or Professional Degree in Food Science & Technology and/or Business Administration & Management
• At least 10 years of continuous work experience in a similar position in food manufacturing, with at least 5 years in quality management functions, is required.
• Only professionals with experience in Food Manufacturing and Quality Assurance or equivalent in a fast-paced, high mix/ high volume, BRCGS or ISO22000 food safety management system need to apply.

Full-Time position

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Experience in advertisement tech/digital technology is a plus.

1. Leadership and Management: Quality Manager requires strong leadership committed to quality improvement. Leaders set the vision, goals, and strategies for TQE implementation, allocate resources, and provide support and guidance to employees.
2. Quality Planning: This involves setting quality objectives, identifying customer requirements, establishing processes to meet those requirements, and developing plans to achieve continuous improvement.
3. Training and Education: Quality Manager emphasizes the importance of training and educating employees at all levels of the organization to ensure they understand quality concepts, tools, and techniques, and can contribute effectively to improvement efforts.
4. Quality Control: Monitoring and measuring processes and outputs to ensure they meet quality standards. This may involve statistical process control, inspections, audits, and other quality control techniques.
5. Quality Improvement: Identifying opportunities for improvement, analyzing root causes of problems, implementing corrective and preventive actions, and continuously striving to enhance processes and products/services.
6. Customer Focus: Understanding customer needs and expectations, gathering feedback, and using it to improve products/services and enhance customer satisfaction.
7. Supplier Management: Working closely with suppliers to ensure they meet quality standards and deliver high-quality inputs, materials, and components.
8. Employee Involvement and Empowerment: Encouraging and empowering employees to participate in quality improvement efforts, share their ideas and suggestions, and take ownership of quality-related activities.
9. Measurement and Analysis: Collecting and analyzing data to track performance, identify trends, measure progress toward quality objectives, and make data-driven decisions.
10. Continuous Improvement: Establishing a culture of continuous improvement where all employees are encouraged to seek opportunities for improvement, experiment with new ideas, and learn from successes and failures.
11. Communication and Collaboration: Facilitating open communication and collaboration across departments and levels of the organization to ensure alignment of quality goals and efforts.
12. Documentation and Documentation Control: Maintaining accurate records of quality-related activities, processes, and outcomes, and ensuring proper documentation control to prevent errors and ensure compliance with quality standards and regulations such as ISO 9001-2015.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Global BAS Control Service Engineer.

As a Global BAS Control Service Engineer you act as the subject matter expert of the data center Building Automation (BAS). You will be responsible for application support, service management, troubleshooting, maintenance, upgrades, optimization and security of the control system. You will be required to analyze controls monitoring data to proactively identify issues and provide optimization to controls standards to increase availability, efficiency and sustainability. You will be responsible to manage or support global service of the third party controls vendors, driving improvements to the systems and evaluation of new products. In this role you will be part of the global Datacenter Monitoring and Controls Engineering (DMCE) team, where you can work with a technically diverse team to learn and contribute to many aspects of control systems – execution, telemetry, security, service, operations and optimization. This is a flexible role allowing you to fully work remote.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Global BAS Control Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

• Troubleshoot issues within the BAS and deploy appropriate fixes to resolve root cause(s).
• Track and implement engineering improvements for the BAS, including programming updates, software upgrades, executing new standards, and retrofits.
• Track and implement security improvements or fixes.
• Share insights and best practices to improve development and operations of system, platform, or product components while maintaining application quality and availability.
• Participate in design reviews and contribute to BAS improvements with awareness of cost management.
• Monitor, analyze, and utilize telemetry data to identify patterns that impact the system, enabling data reporting or telemetry.
• Implement reliable, scalable, and high-performance BAS solutions across teams and regions.
• Embody our culture and values.

Qualifications

Required Qualifications:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 2+ years technical experience in service engineeringOR equivalent experience.
  

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 5+ years technical experience in service engineering
• Mission Critical facility experience.
• HMI development in BAS or EPMS systems
• Experience with BACnet, IEC61850, OPC UA, and/or SNMP communication protocols
• Project management experience with a focus on agile methodologies
• Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
• Ability to balance competing demands for resources, adapt to changing priorities, and deliver projects on-time and in adherence to deadlines.

Job Description

We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.

• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.

• Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:

• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.

• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.

• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.

• Drive test automation for Functional and regression testing

Team Leadership:

• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.

• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.

• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

Stakeholder Communication:

• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.

• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:

• Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.

• Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Requirements

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.

• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.

• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.

• Excellent communication and interpersonal skills.

• Project management certification (e.g., PMP) is a plus.

• SAP certification and S/4HANA certification are highly desirable.

Key Competencies:

• Leadership and Team Management

• Test Planning and Execution, particularly for S/4HANA migrations

• Communication and Collaboration

• Problem-solving and Analytical Skills

• Attention to Detail

• Stakeholder Management

Job Description:

Test Strategy and Planning:

• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.
• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.
• Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:

• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.
• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.
• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.
• Drive test automation for Functional and regression testing

Team Leadership:

• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.
• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.
• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

Stakeholder Communication:

• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.
• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:

• Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.
• Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Requirements:

• Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.
• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.
• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.
• Excellent communication and interpersonal skills.
• Project management certification (e.g., PMP) is a plus.
• SAP certification and S/4HANA certification are highly desirable.
• Key Competencies: Leadership and Team Management
• Test Planning and Execution, particularly for S/4HANA migrations
• Communication and Collaboration
• Problem-solving and Analytical Skills
• Attention to Detail
• Stakeholder Management

BreakFast at Fluffy’s Boutique Pet Hotel & Grooming (BFF) is a leading hotel in Singapore for Canine friends. A leading provider in Pet Care, BFF offers boarding, daycare and grooming in an immaculate and impressive establishment. The expert team at BFF also provides dietary, training and behaviour advice and offers basic medical care, supplements and care products.

BFF seeks a General Manager to develop new standards of quality care and quality service, in line with today’s higher client expectations and needs, and to improve and oversee operations, business development, finance and HR.

The General Manager reports directly to the Director.

Responsibilities

1. Design and Implement new Quality Management Strategy, System and SOPs, which include:

• Quality policy, quality planning and assurance and quality control
• Stakeholder responsibilities to processes, products and services
• Operation and Service Excellence above across all functions of the hotel business
• Quality Customer Service for Client Retention
• Quality Service Marketing and Social Media Management to attract new clients
• Communicating offline and online our quality promise and capabilities to clients
• Staff Professional Development with new Key Performance Indicators (KPIs) incorporated into Appraisal System

2. Oversee day-to-day operations

• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Ensure all staff are skilled & knowledgeable in dog handling, care and emergencies
• Evaluate and improve operations and financial performance
• Ensure staff follows health and safety regulations
• Direct the employee assessment process
• Prepare regular reports for upper management
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

3. Live In the Hotel

• As a 24/7, Open Concept Pet Hotel, a daily night shift duty staffer is required. The GM is required to fill this role and live in the hotel to maintain a close watch over our guests.
• As a live-in manager, he will ensure the safety, rest, medical care, cleanliness, husbandry, meals, morning & night walks, and housekeeping matters are carried out as required.
• Complete the days accounts, and the next days appointments, staff scheduling, accounts and operations report and analysis.

Requirements and Skills

• Must have work experience in the Animal Care & Husbandry
• Proven knowledge in animal nutrition, healthcare and medical care for puppy and geriatic animals
• Good knowledge in animal behaviour and training for various breeds
• Problem-solving aptitude
• Must be reliable, pleasant and possess speed and empathy
• Minimum Diploma in Hospitality

Job Type: Full-time

Salary: Negotiable

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

Job Purpose

You will be part of a team to drive and implement the Compliance Risk Management Framework and compliance requirements for all GE entities within the Group, by effectively supporting the business units in their duty to comply with relevant laws and regulations.

The Job

• Provide compliance advisory on regulatory requirements to business units; and be involved in new initiatives/projects to understand business units’ concerns/needs and provide accurate and practical compliance advice to address regulatory, industry and Group requirements;
• Provide oversight and support to the local entities on general compliance matters/Group initiatives, including localisation of Group policies, standards and guidelines where required;
• Liaise, engage and provide support to parent company in their oversight of entities. Work with various stakeholders on regulatory related matters, information requests and regulators’ queries promptly;
• Assess the impact of new/revised regulatory updates (including Consultation Papers) and conduct impact and gap analysis on these updates. Partner with Business Units on the implementation;
• Responsible to review the compliance event reporting (“CER”) from business units and local entities. This would include monitoring of the timely CER submission by business units and tracking of resolutions on action plans;
• Roll out Compliance Requirement Self Assessments (“CRSAs”) for applicable laws and regulations to the respective business units and work with the business unit to implement the required compliance controls. This would include to ensure the CRSA is finalised and signed off in a timely manner and tracking the resolutions of action plans when gaps are identified;
• Assist with the annual Compliance Requirement Self Assessments (“CRSAs”) for applicable laws and regulations. Work with business units to identify gaps, remediation actions and track action plans till closure in a timely manner;
• Responsible for the preparation and co-ordination work for compliance related matters, which shall include arrangement for the management meetings, preparation of meeting materials/ compliance related reports, information gathering and other administrative matters;
• Carry out ad-hoc tasks/projects as requested by the immediate Supervisor and/or Head of Group Regulatory Compliance;
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company; and
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Bachelor Degree, preferably in Business, Insurance or Finance related fields;
• Minimum 5 – 8 years working experience in the area of compliance/internal audit in the financial services industry;
• Sound knowledge of regulatory and industry requirements relating to the insurance/financial industry such as Insurance Act, Financial Advisers Act, MAS Notices/guidelines, Life Insurance Association guidelines etc;
• Lead initiatives;
• Self-motivated and driven;
• Meticulous, good analytical and problem solving skills;
• Good communication and interpersonal skills;
• Able to multi-task and work under pressure;
• High level of integrity, takes accountability of work and good attitude;
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Able to work independently and collaboratively;
• Proactive, resourceful and able to handle difficult situations;
• Ability to build relationship with internal and external stakeholders; and
• Acts as a resource for colleagues with less experience in regulatory compliance.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Position Summary

The Test Manager will work across all projects, having responsibility for the management, development and delivery of testing capability into projects that are managed across platforms. The incument will prepare and review test cases based on the technical specifications and overall project deliverables. He/she will prepare the overall project test strategy, manage and track all testing activities, as well as providing the project support throughout a software development life cycle project. He/she will also be in charge of ensuring quality testing/quality assurance of project delivery. He/she will be working in a collaborative environment with cross-functional teams.

Key Responsibilities

The incumbent is expected to perform the following:

-Define, execute and monitor the overall project test strategy. Keeping overall track of the scope of testing by measuring the test progress and evaluating the results

-Ensuring alignment to existing organization processes and project management framework

-Prepare and maintain test specifications and test scripts (test scope, test scenarios, test conditions, test cases, test data and traceability matrix) as per the Functional Specifications and timeline.

-Review test specifications, test scripts and test results. Execute test cases, regression tests and confirmation tests according to test plan.

-Be the single point of contact (internal and external) for all test related matters and issues

-Execute follow-up test to ensure software defects/issues are resolved.

-Manage testing activities i.e. test plan preparation, traceability matrix preparation and update, test cases generation and execution, test results and test report review

-Manage, track and ensure proper closure of defects detected during testing

-Provide regular updates to reporting manager on status of assignments and arising matters

-Update the relevant documentations related to the project/change appropriately.

-Implements and enforces new processes and procedures with an ability to simplify testing through automation and innovation

-Ensuring adherence to all relevant policies and procedures as per the project management framework. Demonstrates a good understanding of risk awareness and compliance issues to minimize project, business, operational and reputational risk.

-Working with cross functional teams like project team, operations, technology/IT partners and adopting a collaborative approach that supports the project and departments objective

Qualifications and Skills:

-Degree in computer science or equivalent area of study

-Good understanding of test methodology and experience in a SDLC (software development lifecycle) project implementation process

-Minimum 8 years’ experience in testing, preferably within government section services environment

-Knowledge and hands-on experience on Project Management, Functional and Non-Functional testing, system end-to-end testing and Defect Management

-Strong oral and written communication skills in both English and Chinese with all key internal and external stakeholder to ensure test plan, strategy and QA plan is understood and implemented as per plan

-Strong analytical and problem solving skills

-Ability to work under pressure and to handle tight deadlines

-Good team player and positive working attitude

-Self-motivated, self-starter and fast-learner with ability to work independently and within a team

**We regret that only shortlisted candidate will be notified. Personal data collected will be used for recruitment purposes**

• MNC (Woodlands)
• Company Transport Provided
• Excellent Benefits + Career Progression
• Quality & Environment Management System, Food Safety Management System
• GMP | HACCP | RSPO | ISO 22000, 9001, 14001, 45001

Job Responsibilities:

• Maintaining implemented systems (excluding safety related) such as conducting related internal audits, non-conformities closure, management review meeting, pest control management, and also handling related audits (documented in Management System)
• Attend to all external audits (Regulatory, Certification Bodies, Customers and etc) and ensuring proper closure of findings raised
• Periodic follow-up on continuous improvement activities triggered by the above management systems
• Conduct food safety refresher training (including food safety & quality culture), RSPO related training to all operational staff periodically
• To conduct supplier’s audit as planned
• Conduct product contaminant screening and liaison with external labs for all analysis enquiries
• Handle sales inquiries such as questionnaires, contaminant compliance and etc
• Update the legal register of environmental issues upon receiving the latest revision
• Conduct traceability and mock recall annually and maintain all records
• Conduct monthly food safety meeting and share food safety related information
• Part of QA Team in FSSC, QEMS & SEDEX Certification Audit, RSPO Audit and unannounced Kosher Audit
• To perform ad-hoc duties assigned by superior

Requirements:

• Degree in Food Science / Food Technology or other Science related disciplines
• Obtained Food Safety Course Level 3 certification
• Any QA related assessor certificate or certified QMS Auditor / Lead Auditor in ISO or equivalent will be advantageous.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Salary: $4.5K to $5.2K

Industry: Bank

JOB DUTIES:

• Conduct Anti-Money Laundering (AML) checks, including name screening.
• Ensure compliance with relevant laws and regulations for preventing money laundering and terrorist financing.
• Maintain and update customer data, including periodic KYC reviews.
• Handle account opening and closing procedures in the system.
• Manage updates to customers' static data, such as changes in signatories and addresses.
• Verify completeness of account opening documents and data.
• Coordinate with front office on original account documents and deferred documents.
• Exercise vigilance in client onboarding AML measures and escalate irregularities as necessary.
• Conduct AML-related reviews, including daily name screenings and risk modeling.
• Participate in User Acceptance Testing (UAT) for system launches or enhancements.
• Address inquiries from front office and other internal stakeholders.
• Perform additional tasks as assigned by the supervisor.

QUALIFICATIONS:

• Must have 2 to 3 years of relevant experience in the Private Banking segment.
• Strong understanding of Prevention of Money Laundering/Terrorist Financing principles.

EA License Number: 18C9289 | EA Personnel Number: R23118439

Job Description:

• Ensure adherence to Equipment Ops KPIs.
• Ensure sufficient equipment/container stock at our depots for our business needs.
• Execute Equipment Repositioning/Planning (Flow Execution) based on advice from the Flow Team.
• Handle equipment maintenance and repair issues with customers and the EQM Technical Team.
• Address customer EQM needs effectively.
• Support the utilization of One-Way Free-Use boxes.
• Execute and coordinate with buying parties for the sale of overdue Equipment (Coordinating with Depots and HQ Team).
• Arrange reefer spare parts on board vessels/supply other port and local needs.
• Conduct routine on-site audits at our Depots as part of EMC Depot Ops requirements.
• Maintain Power BI analytics for EQM Ops Data, using them for analysis and trend studies for preemptive actions.

Requirements:

The candidate must possess the following:

• Minimum Degree in a relevant field.
• Proficiency in utilizing digital tools (e.g., Power BI).

Job Description

You will play a crucial role in leading the design, development, and deployment of the strategic procurement related compliance programs, processes, and initiatives across the global organization. You will work closely with cross-functional teams including Global Sourcing, legal, compliance, QA, IT and data management to ensure we have a ‘One Agilent’ program in place. This role requires a deep understanding of regulatory compliance, quality management and audit and supply chain management.

Key Responsibilities:

• Leads the design, development, management and execution of strategic compliance programs and initiatives aligned with legal requirements, industry standards and organizational objectives. (e.g RoHS, responsible minerals, modern slavery)
• Acts as a “Process Champion”, consultant and recognized expert to the management team on strategic procurement processes, methodologies and strategies.
• Maintains a broad knowledge of major industry best practices and stay informed about the industry specific regulations and standards, identify and close the process gaps to ensure the organization complies with all relevant laws and regulation.
• Identifies opportunities and drive for continuous improvement initiatives for the organization to enhance efficiency and improve productivity.
• Develop and manage process documentation, policies and training.
• Leading the internal/external QMS, process and compliance audit for the organization.

Qualifications

• Bachelor’s degree in relevant field preferably in Engineering or Quality.
• Minimum of 8 years of experience in procurement, quality, compliance management, audit or regulatory affairs.
• Excellent problem solving and critical thinking skills.
• Strong project management skills and ability to handle multiple tasks simultaneously.
• Excellent communication skills and ability to work collaboratively in a team
• Strong understanding of QMS (ISO9001/13485), regulatory compliance, including knowledge and of relevant laws and regulations in the industry.
• Hands on working experience on FDA, IVDR and MDSAP will be and added advantage.

Job Descriptions

• Lead a team of QA Executives to provide support on quality systems, processes, and procedures to ensure compliance with FM Contract, Company’s, and ISO policies.
• Responsible for preparing and conducting quality assurance checks in a systematic manner, investigations for potential quality non-conformance, compliance concerns and recommend follow-up actions to mitigate such issues.
• Prepare periodic report for management review and facilitate for follow-up actions required.
• Supervise and manage contractors, sub-contractors and provide liaising duties with clients to ensure service delivery, ad-hoc works, and all scheduled maintenances are performed on time.
• Attend regular maintenance meetings on behalf of the Company with Clients and Clients’ Representatives.
• Lead the internal audit program for operation site include identifying opportunities for quality systems’ improvements and meet company’s quality objectives.

Job Requirements

• Minimally Diploma in any Engineering field, Facilities or Estates Management or equivalent, preferably with knowledge in ISO Standards 9001, 14001, 41001 and/or 45001.
• Certified QMS Auditor / Lead Auditor in ISO or equivalent will be advantageous.
• Pro-active, independent yet service and team-oriented, and able to perform under pressure with minimal supervision.
• Strong interpersonal and communication skills with ability to work cross-functionally with different departments to meet timeline and objectives.

Manage Cleaning Services

• Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)
• Ensure cleaning teams adhere to safety measures during cleaning operation
• Review daily cleaning job reports for submission to management
• preparing periodic schedules and all other documentations and ensure all periodic schedule has been enforced and followed up accordingly.
• Covering of manpower if needed (required you to do hands-on cleaning)
• Recruiting of manpower for projects
• Resolving all matters/ incidents on site
• Attend monthly client meeting on Site and conduct Weekly Cleaning Teams Toolbox meeting
• Act as liaison with the client to gauge satisfaction levels and respond to client concern

Manage quality, inventory, equipment and maintenance schedule

• Stocktake and allocating of equipment and supplies to project sites
• Identify and recommend suitable equipment and /or technologies to improve cleaning operations
• Implement maintenance schedules for tools and equipment
• Inventory checks on trolley, cleaner closet, etc to ensure that correct materials and equipment are being clean by the cleaners.
• Cleanliness checks to Equipment / Trolleys to ensure the cleaning equipment and tools are keep in good condition.
• Generate inspection reports and other Quality related documents.
• Assist in checking, updating and enforcing Quality documentation standard procedures and Quality Control
• Conduct Quality Assurance audits.
• Assist to ensure ISO compliance.

Manage cleaning teams

• Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff
• Ensure timely inspections on the Quality of cleaning as well as safety of the operation as the sustainability of the service being provided.
• Checks on e.g.: Name Tag, shoes, pants to ensure that works project a positive image as frontline staff.
• To make sure all cleaning staff follow SOPs.
• Assist with evaluating the performance of the cleaners.
• Any other duties as assigned.

Job Requirement

• Preferably with 2 years experience in related field
• Team player, good problem-solving and decision making skills
• Ability to multi-tasks under tight time frames with minimum supervision
• Organised, responsive, resourceful and IT savvy
• Strong Quality mentality with a focus on continuous improvement
• Excellent communication and organisation skills with ability to work in a fast-paced energetic environment
• Must be self-motivated with the ability to self-manage daily activities.
• Experience in cleaning industry.
• 6 days work week

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Test Lead Roles & Responsibilities:

Strategy, Process

• Ensure that QA vision and goals cascaded by the Test Manager are understood by the team and priorities for the year are set accordingly
• Work closely with the Test Manager to devise test strategies for the applications/projects assigned to the Test Lead. Ensure that the test strategy is implemented as per plan
• Ensure that team members working on the applications/projects assigned to the Test Lead, understand and adhere to the QA process, frameworks, principles and guidelines

Team, Deliverables

• Ensure that all team members working on the applications/projects assigned to the Test Lead, are adhering to Sprint/Project timelines and any deviations are resolved with the Scrum Master, Test Manager
• Ensure that all deliverables are timely submitted for review, by team members working on the applications/projects assigned to the Test Lead.
• Ensure that all deliverables including but not limited to feature files/test cases, test results, automated test scripts, automated regression test results etc., are thoroughly reviewed for the applications/projects assigned to the Test Lead
• Ensure that all domain, application, functional and technical issues are duly reported by the team and the Test Lead should provide necessary advice, resolution and support
• In the event of long term planned/emergency leaves the Test Lead must either assign backup or assume the tester's role to mitigate risk of any delays to the sprint/project

Meetings, Ceremonies

• Regularly attend all scrum ceremonies - daily stand up (at least twice a week), sprint planning, retrospectives for all applications/projects assigned to the Test Lead
• Ensure that the team members are providing realistic estimates during Sprint Planning. Test Lead must assess & revise estimates based on the complexity of the feature and skill/experience of the tester
• Regularly attend the daily QA status call and ensure that team members are sharing accurate status and any issues are proactively stated and resolution is sought

KPIs, Standards

• Ensure that all test artifacts are being uploaded by the team to Octane and Teams in adherence to the QA guidelines.
• Ensure that the team is sharing their EOD status and sign off requests in the standard formats used by the team.
• Ensure that all QA KPIs are met by the team and regular evaluation is conducted to ensure that the team is on track.

Innovation, Driving Improvement Initiatives/Events

• Constantly ideate and come up with innovative solutions to improve the effectiveness & efficiency of QA capabilities
• Work closely with the Test Manager to implement new solutions and recommend improvements to the existing processes and frameworks based on regular feedback gathered from the team and from own experience.

Others

• Actively participate and help in planning of hiring drives and recruitment activities
• Prepare induction plans and course material for new members join the team.
• Mentor/assign suitable mentors for new joiners and track progress closely until they can take up independent tasks.
• Strongly emulate DBS PRIDE! values

Requirements:

• Experience in automated functional testing of various types of applications having components ranging from UI, API, DB, mobile etc.
• Experience in leading highly productive QA teams of automation testers
• Hands on testing & automation experience on dashboards, reporting, workflow or related applications both from frontend and backend covering functional, E2E, exploratory, performance & stress tests.
• Highly proficient in test automation development using Java, Selenium WebDriver, Cucumber, REST-Assured, JMeter (or similar load testing tools)
• Have worked on performance testing of applications with high data volume
• Hands-on experience building CI automation pipelines using Jenkins
• Excellent time and priority management skills
• Excellent written & verbal communication, and analytical skills
• Possess an intrinsic sense of self-motivation, accountability, attention to detail, resourcefulness, self-improvement and strong analytical/troubleshooting skills
• Preference for working in a fast-paced, dynamic environment where priorities can often change

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Main duties and responsibilities:

· Performs and monitors daily company activities such as permit declarations, warehouse, logistics (but not limited to), to ensure that they comply with laws and regulations of Singapore Customs compliance, Certification & Licensing requirements, ISO, Biz Safe, SFA, NEA, etc.

· Conducts consolidation in evidence ie supporting documents from various departments and review existing or create new write ups, to ensure ISO 9001 Renewal, Biz Safe Certification Renewal, Singapore Customs Secure Trade Partnership Renewal, Singapore Customs TradeFirst Assessment Renewal, and document updates.

· Conduct periodic operations review (SOP) to monitor adherence to compliance procedures are being followed.

· Assist in conducting the internal investigation of compliance issues and brainstorm on remedy actions to minimise if possible, to eliminate the non-conformance.

· Assist in conducting periodic reviews on warehouse and logistics work safety. This includes review of risk assessments with risk management practices and to take corrective actions where necessary.

· Evaluates operation team members’ knowledge and prepare course materials to provide the necessary training, re-training, coaching and guiding the individuals to ensure compliance and adhere to SOP and driving the productivity, efficiency, accuracy and understanding their roles.

· Constantly stay up-to-date on relevant laws and regulations and keep track of applicable laws and any changes to those laws. This includes sharing any Singapore Customs Newsletters and New Circulars to the relevant departments.

· Provide assistance with creating, reorganizing or establishing any process, procedures and/or systems. This includes help to ensure that new processes and systems are implemented smoothly and that any issues are identified and addressed quickly.

· Aid in ad-hoc operational support to the Operations Team such as troubleshooting and resolving technical issues and providing training and support to users on Systems and Handheld Devices, where necessary.

· Any other duty / duties assigned from Line Manager.

· Any Ad-hoc projects assigned by Line Manager.

Reporting to the Regional Compliance Lead, the incumbent is responsible for all compliance matters including but not limited to the following key responsibilities:

• Research, develop, implement and review regional compliance policies, procedures and guidelines to ensure compliance with relevant internal, legal and regulatory requirements.
• Partner and coordinate with regional colleagues to share area of expertise and best practices in resolving common issues and challenges.
• Maintain and enhance the existing compliance framework (i.e., how we set-up, run and maintain a compliance programme).
• Manage the regional whistleblowing platform.
• Lead and drive investigations of ethics and compliance matters. Provide guidance to the regional colleagues in developing and executing investigation work plans. Make independent determinations as to priority and timing of response or follow up.
• Ensure appropriate follow up regarding questions/issues that may arise. The foregoing requires the exercise of sound judgment with a high level of maturity, confidentiality and sensitivity.
• Drive the regional Third-Party Screening program.
• Develop creative compliance activities and support compliance initiatives in the region.
• Research and develop ethics and compliance training materials by providing relevant training and collaborate with the PICs of each Group Company to ensure the compliance with standards and regulations across the region
• Administrative support to Legal and Compliance activities (E.g. coordinating and managing the local and regional ledgers for Gift & Entertainment, coordinating the annual and ad-hoc COI declarations, and supporting the Global Legal Operations for the region).
• Support the coordination and planning of the Governance, Risk and Compliance Committee meetings.
• Support in managing and reporting of the regional whistleblowing platform.
• Perform and lead in other duties assigned by the Regional Compliance Lead.

Job Requirements:

• Degree holder in Law / Compliance or similar discipline.
• 8-10 years of relevant experience in the Compliance function or similar capacity (e.g. internal controls, legal, audit) in a global multi-national company environment.
• Demonstrates strong ability to think logically, analytically and critically. Ability to handle complex issues and approach them from multiple angles.
• Ability to handle confidential and sensitive data in a mature and professional manner.
• Self-starter with the ability to work effectively across culturally diverse teams and be a good team player.
• Ability to work independently in ambiguous and changing environments, along with strong listening collaboration and partnering skills, and resilience.
• Strong communication and interpersonal skills with customer-oriented mindset.
• Ability to engage with people/stakeholders at all levels in different cultures and social environments across the business.
• Proficient in English both written and spoken; any other language is a plus.