Total 12 Quality Assurance / Control job vacancies in sg

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

WHAT YOU WILL BE DOING

• Responsible for engagement with internal and external partners to deliver Compliance's initiatives.

• Responsible for the development and implementation of relevant Compliance policies and procedures that is vital to support the objectives and values of IW to manage regulatory risks.

• Ensure effective communication of compliance and risk matters including timely and accurate reporting and/or escalation of such matters in accordance with relevant reporting and protocols to the Authority and/or AIA Group. These include Balanced Scorecard and FAA Misconduct etc.

• Collaborating closely with Sales team to ensure quality recruitment of representatives and putting in place controls and programs to monitor and ensure quality business brought in by the representatives.

• Develop or lead all aspects of development of structural approach and procedures to effectively handle representatives/sales staff misconduct, from receiving allegations to planning and conducting preliminary investigations to taking remedial/recovery actions

• Develop and implement an effective education and engagement program through ongoing communication and training to build a strong culture of compliance and ethics

WHAT YOU WILL HAVE

• Degree holder in an appropriate field (e.g. Accounting, Economics, Risk Management, Business Management or Law)

• 5 to 8 years of work experience in Regulatory and Market Conduct Compliance

• In-depth understanding of the Insurance business preferred and, in lieu of insurance and financial services.

• In-depth knowledge of Industry’s operations, regulations and guidelines

• A highly disciplined and great teammate with the ability to work well with all partners

• Good command of written and spoken English

• Independent and ability to perform well in fast paced environments

• Must be organized, meticulous and analytical

• With high level of integrity and takes ownership and accountability of results

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The QA Specialist will support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a multi-product, GxP contract manufacturing facility in one of 6 areas: Quality Systems, QA Engineering, External QA, QA Excellence (Transformation and Technical Compliance), Quality Operations or Audit Management.

Key responsibilities:

• Support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a multi-product, GxP contract manufacturing facility.

• Display a good level of problem-solving ability by analyzing and interpreting data and puts forward new ideas based on scientific knowledge or field experience.

• Detect non-compliance with cGMP and GDP requirements and provide guidance on GDP corrections.

• Take on role of QA Specialist in Quality Operations.

• In depth awareness of entire process, identifying operational factors which influence the process.

• Review and approve change controls.

• Review and approve Master Batch Records (MBR), SOPs, protocols, reports or records.

• Support changeover activities.

• Support Annual Product Quality Review activities.

• Can trouble-shoot and able to weigh up all information and consideration in order to choose the optimum path to be taken.

• Demonstrate ability to lead a small project and manage the deliverables effectively.

• Develop good working relationships with internal & external customers.

• Able to participate actively or lead in investigations, change controls, CAPA plans and closure of discrepancy reports.

• Develop skills as an internal GxP auditor, as required.

• Provide support in regulatory inspections and customer audits as required.

• Plan for future activities and coordinate with other departments to complete this.

• Develop skills to be Qualified Trainer in area of expertise.

• Any other tasks as and when assigned by supervisor.

Key requirements:

• Bachelor's degree with exposure in the Biopharmaceutical industry.

• Relevant experience from the Biopharma or any related environment.

• Hands-on experience coordinating & interacting with internal departments on manufacturing activities.

• Knowledge and experience of the practical and theoretical requirement of quality management system in a GMP facility.

• Meticulous and Systematic.

• Team player, with strong focus on safety, quality and timelines.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

We provide company transport, both ways, at multiple pick up points.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The QC Analyst you will be responsible to conduct test and scheduling/ coordinating of testing with other departments to ensure timely delivery of results. This role is also required to perform peer review of laboratory data, support OOS and Deviation investigations.

Key responsibilities:

• To prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.  

• Analysis of final    product, in-process, raw material or environmental samples according to Standard Operating Procedures and Test Methods.

• Documentation and review of results in accordance with current Good Manufacturing Practices (cGMP).

• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.  

• Support sample logistics area including retention sample storage, external lab test, QC documents control, shipment of QC samples.

• Prepare, maintain standards and reagents required by GMP documents.

• Responsible to follow data integrity requirements.

• Actively contributes to operational efficiency/continuous improvement initiatives.

• Problem solving of analytical methods as well as troubleshooting of equipment.

• Involved in equipment qualification, maintenance and troubleshooting.

• Support / Perform OOS, deviation investigations. Draft investigations reports.

• Be a trainer for test method.

• Involvement in method transfers and validation.

• Author Change Controls, Test Methods, SOPs.

• Lead Out -Of - Specifications (OOS) and deviation investigations.

• Any other duties as assigned by your manager. 

Key requirements:

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent.

• Relevant work experience preferably with Lab experience in a biotech or medically related field.

• Relevant experience and accomplishment to dictate final position for which the candidate may qualify.

• Good understanding of HPLC and Empower software.

• Understanding and execution of compendial monographs and the chemistry fundamentals behind methods. Technology/equipment may SDS-PAGE, UV, Infrared Spectroscopy, Nutrient analysis, Osmolality, HPLC, pH, Conductivity, Polarimetry, Refractometry, Density meter Titration (manual and automatic), as well as all compendial testing listed in the USP, JP and EP monographs.

• Provide support in HPLC equipment maintenance and qualification.

• Well versed in cGMP regulations.

• Good problem solving and analytical skills and a team player.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

WHAT YOU WILL BE DOING

• Responsible for engagement with internal and external partners to deliver Compliance's initiatives.

• Responsible for the development and implementation of relevant Compliance policies and procedures that is vital to support the objectives and values of AIA FA to manage corporate-level regulatory risks.

• Ensure effective communication of compliance and risk matters including timely and accurate reporting and/or escalation of such matters in accordance with relevant reporting and protocols.

• Collaborating closely with Sales team to ensure quality recruitment of representatives and putting in place controls and programs to monitor and ensure quality business brought in by the representatives.

• Develop or lead all aspects of development of structural approach and procedures to effectively deal with representatives/sales staff misconduct, from receiving allegations to planning and conducting investigations to taking remedial/recovery actions

• Develop and implement an effective education and engagement program through ongoing communication and training to embed a culture of compliance and ethics

WHAT YOU WILL HAVE

• Degree holder in an appropriate field (e.g. Accounting, Economics, Risk Management, Business Management or Law)

• 5 to 8 years of work experience in Market Conduct and Anti-Money Laundering, handling compliance and controls

• In-depth understanding of the Insurance business preferred and, in lieu of insurance, financial services.

• In-depth knowledge of Industry’s operations, regulations and guidelines

• A highly disciplined and great teammate with the ability to work well with all partners

• Computer literate

• Good command of written and spoken English

• Excellent interpersonal skills

• Independent and ability to perform well in high-pressure environments

• Must be organized, meticulous and analytical

• With high level of integrity and takes ownership and accountability of results

#LI-SC1
 

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The QC Analyst will act as a team member of the Quality Control department who will participate in quality testing and provide on-time, high quality results to meet Manufacturing demands. The role applies job skills and company's policies and procedures to complete a variety of tasks. The role will encompass a good understanding and execution of intermediate and advanced microbiology techniques (bioburden, LAL, plating and counting techniques, microbial identification, EM tests i.e. air sampling, surface viable sampling, total particulate sampling etc.). Collecting environmental monitoring samples from different areas of the facilities, generation of required trending and reporting information. Assist in process and/ or environmental microbiology related investigations as required.

Key responsibilities:

• To prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.

• Analysis of bulk product, in-process, raw material or environmental samples according to Standard Operating Procedures and Test Methods.

• Documentation of results in accordance with current Good Manufacturing Practices (cGMP).

• Problem solving of analytical methods as well as troubleshooting of equipment.

• Involvement in method transfers and validation.

• Involved in equipment qualification and technical selection of QC equipment and/or standards and reagents.

• Assay trend analysis, document revision and update.

• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.

• Any other duties as assigned by your Supervisor/Manager.

Key requirements:

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent.

• Relevant experience and accomplishment to dictate final position for which the candidate may qualify.

• Well versed in cGMP regulations.

• Knowledge of area specific responsibilities.

• Good problem solving and analytical skills.

• Good communication skills.

• A key team player.

 Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieve ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Responsible for the overall design, implementation and ongoing enhancement of risk and compliance program that is focused on regulatory, and sales (market conduct) compliance, whilst ensuring its alignment with business objectives and IW’s strategic directions.
• Responsible for the development of relevant risk and compliance policies and procedures necessary to support the objectives and values of AIA and for the implementation of corporate policies and procedures to manage corporate-level regulatory risks.
• Responsible for the effective communication of compliance and risk matters including timely and accurate reporting and/or escalation of such matters in accordance with relevant reporting and escalation protocols.
• Collaborate closely with Sales team to ensure quality recruitment of representatives and putting in place controls and programs to monitor and ensure quality business brought in by the representatives.
• Develop or oversee development of structural approach and procedures to effectively deal with representatives/sales staff misconduct.
• Provide guidance and advisory to internal stakeholders on AML/CFT related matters (which may include MAS Notices, applicable sanctions rules and Anti-Bribery Corruption rules).
• Oversee the quality assurance associated with PEP, SDN, tax evasion, adverse findings through regular PEP and sanction screening.
• Oversee quality assurance associated with due diligence and transaction monitoring reviews with the use of data analytics, early warning system reports and AML Systems
• Prepare regular AML/CFT/ABC related management reports to various stakeholders.
• Proactively identify areas of improvement (such as automation opportunities, revised operational workflows) and partner with AIA SG Risk and Compliance teams to streamline relevant IW’s risk and compliance operational processes
• Develop and implement an effective education and engagement program through ongoing communication and training to embed a strong risk culture and ethics.
• Responsible for structuring, leading, coaching and developing the risk and compliance team to support the business and ensuring  deliverables.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

[What you will be working on]

As an intern, you will be required to:

• Conduct on-site visits and document reviews to assess an incentive recipient’s compliance with incentives conditions.
• Prepare review reports documenting the assessment and findings. The intern is required to have strong attention to detail and good analytical skills to conduct thorough and accurate compliance assessments.
• Engage with key stakeholders, including the organization being reviewed, EDB account managers, and policy divisions.  The intern is required to have good communication and interpersonal skills to engage the stakeholders effectively.
• Manage multiple projects, demonstrate good problem-solving skills, and a results-oriented approach to deliver quality outcomes.
• Ensuring service delivery in accordance with pre-defined service level agreements, from planning, fieldwork and reporting.

During your internship, you can expect to gain the following skills and experiences:

• Exposure to how EDB collaborates with Singapore-based companies to achieve common goals.
• Valuable experience in assessing and addressing organizational compliance and insights into incentive compliance assessments in public agencies such as the EDB.
• Opportunity to apply and strengthen audit skills, including financial record review, interviews with key personnel, and asset verification.
• Development of cross-functional partnership, interpersonal, and project management skills, essential for effective collaboration with diverse stakeholders.
• Foster essential professional skills, including risk management and analytical skills, crucial for conducting thorough and accurate compliance assessments.

[What we are looking for]

• Undergraduate in the penultimate year pursuing a degree in Business Accounting or a related field.
• Proficiency in English, both written and verbal, is essential.
• Availability for a 6-month internship from July/August 2024 onwards
• Singaporean/PR

[What you will be working on]

As our Intern, you will be required to/your deliverables are:

• Process payments to suppliers and reimbursement to staff involved in overseas operations.

• Monitoring accounts receivables, fixed assets, and bank accounts at overseas centres.

• Review, assess and provide recommendations for the assigned area within the overseas operations system and business process review project. For example, an Intern may be assigned to review the current process from procurement to payment for EDB overseas leases that fall under FRS116.

Learning outcomes and other experiences available to the intern as part of the internship:

• Gain insights into overseas operations procurement and finance management

• Gain familiarity with SAP Concur and Workday

• Gain experience with system and workflow re-design project and project management skills.

[What we are looking for]

Requirements

• Singaporean/Singaporean PR

• Polytechnic students available for a full-time internship from March – June/July 2024

• Basic accounting knowledge

[What you will be working on]

• Processing payments for the Board’s expenses, including payment to suppliers, grant recipients and scholars and maintenance of supplier and customer records in financial system; 

• Processing reimbursement to staff for overseas trips and other claims; 

• Processing overseas centres’ expenses to suppliers;

• Monitoring of accounts receivables, fixed assets and bank account at overseas centres;

• Assessment and accounting for leases in accordance with FRS116

• Supporting various statutory returns, budget exercise, management reports and ad-hoc projects;

• Supporting financial systems enhancements and troubleshooting.

• Analysis of bank transactions and complete monthly bank reconciliation;

• Tasks will be assigned in accordance to the candidate’s experience and suitability.

[What we are looking for]

To meet the challenges of this role, you must be a Singaporean with the following attributes:

• Basic book keeping knowledge;

• Meticulous and patient;

• Able to perform under time pressure;

• Good interpersonal skills;

• Proficiency in Microsoft applications and SAP/SAP Concur/Workday preferred.

Applicants may expect to receive an application outcome within 8 weeks of application date.

The Senior QA Specialist will lead and support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for multi-product s and also provides QA support for Audit Management.

Responsibilities:

• Monitor day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a large scale, multi-product, and GMP biotech contract manufacturing facility.

• Highly motivated individual and have superior skills in all areas relevant to the job.

• Member of cross-functional site team(s) on projects/ issues.

• Lead in complex deviation investigations, change controls, CAPA proposals and closure of discrepancy reports.

• Superior ability to troubleshoot.

• A competent Reviewer and Approver of SOPs, protocols, reports or records.

• Able to coordinate between departments for multiple parallel activities.

• Understanding of advanced topics pertaining to cGMP.

• Participate in Customer / Agency Audits and Inspections as required.

• Identify process pathways and work to develop improvements in strategy.

• Help/Transfer and quickly assimilate to leadership role in other process areas.

• Assume Supervisory responsibility in absence of supervisor

• Understands and articulates company business strategy. Maintains a broad view of the

  business, recognize changes and trends in the appropriate area in which the individual

  operates.

• Any other tasks as and when assigned by supervisor.

Requirements:

• Engineering/Science Degree or higher from recognized institution with 5 to 10 years’ experience in Validation / Quality unit in the Biopharmaceutical industry

• Familiar with Regulatory requirements and local Codes & Standards (e.g., FDA, EMEA, and ICHQ7).

• Good knowledge and experience of the practical and theoretical requirement of quality management system in GMP facility 

• Good interpersonal skills

• Effective Communicator (oral and written)

• Exhibit good quality decision making traits

• Meticulous, Systematic and Analytical Mind

• Team player who can operate independently, with strong focus on safety, quality and timelines.