Total 4 production executive job vacancies in Sales / Marketing category in Singapore

The Event Executive is responsible for supporting the planning, coordination, and execution of events at Mondrian Singapore Duxton. This role requires a proactive approach to client servicing, logistical coordination, and attention to detail. The Event Executive will collaborate with clients and internal teams to ensure the smooth delivery of events that exceed guest expectations.

How your day looks like?

Event Planning & Coordination

• Assist clients in finalizing event requirements, including venue setup, menu selection, and audiovisual needs.
• Prepare event proposals, contracts, and banquet event orders (BEOs) with clear and concise details.
• Liaise with internal teams (catering, banquet, housekeeping, front office) to coordinate event logistics.

Client Relationship Management

• Build and maintain strong relationships with clients, providing personalized service and attention.
• Conduct site inspections and pre-event meetings to ensure all client needs are addressed.
• Handle client inquiries and resolve any issues or concerns promptly.

Event Execution

• Ensure proper setup and execution of events according to client specifications and hotel standards.
• Provide on-site support during events, troubleshooting and managing last-minute adjustments as needed.
• Coordinate with service teams to ensure smooth event flow and guest satisfaction.

Administrative Duties

• Maintain accurate records of event details, contracts, and post-event evaluations.
• Track event budgets and ensure cost control.
• Assist in preparing monthly reports on event performance and revenue.

Business Development Support

• Work closely with the Sales team to identify potential business opportunities.
• Assist in preparing promotional materials for the hotel’s event services.
• Maintain a network of vendors and suppliers to enhance event offerings.

Team Collaboration

• Participate in team meetings and provide updates on ongoing and upcoming events.
• Share feedback and insights to improve event processes and guest experiences.

Requirements

• Education: Diploma or degree in Hospitality, Event Management, or a related field.
• Experience: 1-2 years of experience in event management or hospitality, preferably in a hotel setting.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in event management tools, CRM systems, and MS Office Suite.
• Knowledge of F&B operations, room layouts, and event logistics.
• Personal Attributes:
• Detail-oriented and solution-focused.
• Positive attitude and ability to work under pressure.
• Flexible and adaptable to changing client needs.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

• To primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region
• To meet Hotel Budget as well as Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
• Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• To achieve targets by increasing room night production and the average room rates as set by the Director of Sales.
• Maintain and update vital information of companies, contacts, profiles, and database in the Anais system (PMS)
• To collect and share all information of the Hotel’s competitors with the Superiors and team members.
• Provides after-sales service and in particular ensures all guest complaints are taken seriously and discussed with the respective departments if necessary
• Negotiates prices with the clients
• Confirms verbal proposals in writing
• Achieve personal and sales team goals as assigned
• Maintain contact with all clients in the market area to ensure high levels of client satisfaction
• Conduct site inspection as required
• Display flexibility and willingness to adapt to new situations and/or take up new challenges

The Digital Marketing Executive is to be responsible for maintaining content across all hotel websites, including but not limited to restaurants and spa microsites as well as support Digital Marketing Manager for online reputation management.

Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities

Supports Digital Marketing Plans For Hotel

• Supports Digital Marketing Manager in executing the hotel’s digital marketing communication plan, including SEO/SEM, email, social media, and display advertising.
• Ensures efficient execution of assigned digital marketing campaigns and projects in a timely manner.

Maintenance Of Websites And Microsites

• Creates and maintains content for hotel main website and standalone websites for selected Food and Beverage outlets, Arcade and Spa.

Supports Social Media Awareness

• Supports content creation of social media pages for Hotel, Food and Beverage, Arcade and Spa for use in digital channels, including Facebook, Instagram, YouTube, WeChat and Twitter. 
• Supports Digital Marketing Manager in executing an effective social media influencer programme in a timely manner.

Manages Hotel’s Online Reputation

•  Supports Digital Marketing Manager on online reputation management through coordinating responses for hotel across multiple platforms in a timely manner.

Other Responsibilities

• To co-ordinate reporting for digital reporting for hotel in a timely manner.
• To process quotations and invoices for the department in a timely manner.
• To provide general administrative support for the team.  
• Performs any other duties and responsibilities that may be assigned.
• Creates and maintains content for hotel main website, corporate website, e-commerce websites and selected Food & Beverage microsites. Preferably with experience in AEM platform.

Responsibilities:

• Executes the social media, online, and offline Marketing strategy and PR of the hotel as directed by the General Manager.
• Handles the hotel's online reputation on all online platforms. The position is responsible for achieving the Trust Score objective of the hotel. Responsible for Online reputation KPIs (Trust Score, number of reviews, % of reviews answered) including responding to all guest feedback and following up with hotel departments on resolutions
• Monitor reviews written by guests on review websites (Number and quality).
• Implement corrective actions to improve touch points with low scores, in coordination with the Departments involved.
• Ensure reviews are answered by the team in a timely and appropriate manner (refer to the guidelines).
• Monitor the hotel's presence on review websites and the relationship with key partners like TripAdvisor.
• Issue monthly reports about the hotel's online reputation through the Online Reputation management tool. The main KPIs are Trust Score, Performance, Popularity, number of reviews, % of answers, and Score vs. Comp set.
• Conduct the channel management techniques, posting reply pace, content and frequency, and guest engagement needs for the department as per the Manager
• Execute the hotel's internal and external Marketing strategy as directed by the Manager.
• Stay up to date with market trends and Social Media and Marketing developments.
• Execute the Social Media strategy in line with the key Marketing objectives: Value proposition, Targets, Channels, Activities, Partnerships, resources & revenue. Key objectives should buzz business and loyalty.
• Establish a hotel presence on selected platforms in line with the marketing strategy and compliant with the brand DNA and guidelines.
• Execute all social media and digital-related promotions to build continuous growth. Manage a fully integrated communications calendar for the Hotel around events, food and beverage, public holidays, and need periods. Translate worldwide and regional tactical campaigns into social media activities. Review content performance on a weekly basis and review future content accordingly.
• Liaise with the Corporate Social Media Team to create specific promotions via social media.