Job summary:
The Sales Support Specialist is a customer-interfacing role that requires ownership of managing the order life cycle from Forecast-To-Cash activities. The candidate is expected to deliver excellent customer experience while upholding Advantest’s financial integrity and business controls (eg: Legal, SOX, Tax and other regulatory requirements).
Job responsibilities:
- Support the Sales teams in generating Formal Quotations with clear terms and conditions acceptable to Advantest Corporation, after ensuring compliance with established Advantest approval matrixes, policies and guidelines, and all required documents & approvals are in place. This includes providing consultation to the Sales teams on complex deal structure, purchase contract T&C reviews and timely escalation of potential topics with the respective business partners to resolve issues.
- Direct interface with customers to perform Order Acceptance procedures and solve a broad range of customer service-related matters which may be of varying scope and different range of complexities. Required to multitask as the role calls for timely liaison and coordination with various stakeholders (eg: customer, Sales teams, factory, forwarders, Logistics, Finan ce, Legal etc) for shipment-related matters, order changes and payment related activities.
- Regularly monitors the backlog and open orders for potential slippage, signs of delay or cancellations for manager’s review and/or escalation.
- Revenue and AR management (Letter of Credit operations) based on revenue recognition guidelines and regulations.
- As a team player, assist other team members during high workload situations and participate in ad-hoc projects/assignments for business process & policies improvements.
Job requirements:
- Bachelor’s Degree in Business Administration (or equivalent area of study)
- Minimum 4 to 5 years of related work experience in Sales Administration
- Oracle R12 experience, preferably in order management
- SOX audit and IFRS15 revenue policy knowledge
- Evidence of effective communication skills, both verbal and written in different languages (English and Mandarin) would be preferred to support shared services environment.
- Ability to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations.
- Strong teamwork and demonstrated track record of working well in a team & with cross-functional team members.
- To ensure continuous availability to our customers globally, employee may be required to support the business during certain Singapore’s Public Holidays. Employee will be given a paid day off in-lieu for such situation.
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