Total 2 support analyst job vacancies in Sales / Marketing category in Singapore

Responsibilities:

• Coordinate and liaise with various departments and customers to ensure smooth transaction in all import & export shipments and cross-trade operational matter
• Support Marketing and Sales Team in all marketing and customer support activities as needed
• Responsible for shipment booking, planning, coordinating, transportation, billing, job closing and verifying freight invoice etc.
• Customer service ad-hoc duties
• Provide rate quotes and lead commercial negotiations with customers
• Organise regular reviews with the accounts to ensure customer satisfaction and business expansion
• Establish and maintain good relationships with key accounts and critical personal at various client organizations

Requirements:

• Minimum 2 years of relevant shipping customer service experience
• Able to handle multiple tasks simultaneously in a fast-paced environment
• Equipped with knowledge in basic international shipping rules,shipping terms and related customs requirements
• Self-motivated

Interested applicants, please send your resume to

[email protected] or you may press apply now

Registration No: R1219651 Tee Siew Mei

EA License No.: 20C0253

Job Details

• German MNC Freight forwarding company
• Perm role with comprehensive benefits (AL,Bonuses -AWS and VB, medical benefits, company trip yearly)
• Mon to Fri, Office hours
• Walking distance from Jurong MRT

Job Responsibilities

• Shipment coordination for specific accounts
• Check freight rates, transportation charges, manpower charges and all other charges in order to prepare the customer’s quotation request.
• Prepare air freight, sea freight, and road transportation quotation.
• Follow up shipment movement with overseas agents and update customers closely.
• Maintain and update SOPs, contact matrix, and transport mapping
• Work closely with the customers on common/recurrent service issues and provide improvements/ solutions
• The flexibility of ideas to transfer risk management into alternative solutions to ensure any service disruption could be recovered smoothly
• Support on quotations, tender management
• Contact customers following sales call to ensure ongoing customer satisfaction and resolve any complaints

Job Requirements

• Min Diploma holder, with at least 1-3 years of experience in the relevant industry
• Good team player with the ability to work independently
• Knowledge in Microsoft applications (Word, Excel and powerpoint)

Interested applicants, please send your resume to [email protected] or press "apply now"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (R1219651)