Total 6 help desk specialist job vacancies in Sales / Marketing category in Singapore

Experiential Marketing Specialist – APAC (Contract)

Location: Singapore

Contract Duration: 12 Months

We are looking for an experienced and passionate Experiential Marketer to lead event marketing initiatives across the APAC region. This dynamic role includes managing in-person, hybrid, and virtual events, fostering cross-functional collaboration, and showcasing innovative solutions in event execution. The position requires up to 50% travel.

Responsibilities:

• Execute virtual, hybrid, and in-person events with internal and external stakeholders.

• Maintain relationships with regional stakeholders to align with global event strategies.

• Innovate and enhance event experiences with cutting-edge technologies.

• Ensure compliance by managing suppliers, legal documents, and procurement.

• Conduct site inspections and attend events across the region.

Requirements:

• ~10 years in event management with a strong understanding of APAC regional specifics.

• Expertise in event and CRM platforms such as SplashThat, Salesforce, and Zoom.

• Exceptional communication, project management, and stakeholder engagement skills.

We regret to inform that only shortlisted candidates will be notified/contacted.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Position: Social Marketing Specialist

Duration: Fixed term, until 29 April 2025

We are seeking a Social Marketing Specialist to manage our official social media handles and deliver impactful, creative social media campaigns. This role requires collaboration with various product marketing teams and the ability to lead social media agencies to build campaigns for key products. You will be responsible for tracking social media performance and managing user sentiment across platforms.

Key Responsibilities:

• Manage and elevate social media content.
• Collaborate with marketing teams to create programs that drive business results.
• Lead agencies to execute social campaigns with creativity and innovation.
• Track social performance and monitor brand health in the social landscape.
• Work with global teams on user sentiment management and social listening.

Job Requirements:

• Experience: 3+ years in social media management, digital marketing, or a related field.
• Expertise: Strong knowledge of social media platforms, tools, and best practices (e.g., YouTube, Twitter, Instagram).
• Campaign Management: Proven track record of developing and leading social media campaigns that drive business outcomes.
• Analytical Skills: Experience with social media analytics tools to track performance and optimize content strategies.
• Collaboration: Strong interpersonal skills with experience working cross-functionally across teams and regions.
• Agency Leadership: Ability to lead and coordinate with external social media agencies.
• Crisis Management: Experience in managing user sentiment, including handling negative feedback and crisis situations.
• Global Experience: Experience working in a global or regional role, understanding market nuances (especially in Japan, a plus).

We regret to inform that only shortlisted candidates will be notified/contacted.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Marketing Automation Specialist (Salesforce Marketing Cloud)

Location: Singapore

Employment Type: 12-month Contract

Overview:

A Marketing Automation Specialist is needed to support a centralized marketing automation team. This role focuses on setting up and executing email campaigns, managing lists, and providing support for campaign tracking and troubleshooting.

Key Responsibilities:

• Design and execute email marketing campaigns using Salesforce Marketing Cloud.

• Work with marketing teams to create targeted campaigns and build audience lists.

• Assist in tracking and reporting on campaign performance.

• Address technical issues, including basic HTML troubleshooting when required.

Requirements:

• At least 3 years of hands-on experience with Salesforce Marketing Cloud.

• Strong understanding of digital marketing principles.

• Ability to troubleshoot basic HTML issues.

We regret to inform that only shortlisted candidates will be notified.

Job Reference: Timothy Teo 539602

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Overview:

We are looking for a Sales Support Specialist to manage event logistics and provide administrative support for the sales team. This role involves coordinating weekly events, tracking merchandise, managing POs, and ensuring effective communication with both customers and partners.

Responsibilities:

• Event Planning & Coordination: Manage 1-2 on-site events weekly, ensuring everything from venue setup to execution runs smoothly.
• Vendor & PO Management: Raise and track POs, ensuring compliance and timely delivery of services.
• Customer Interaction: Support the team in engaging with customers and partners during sales activities.
• Administrative Support: Handle logistics, administrative paperwork, and adhoc support as needed.

Qualifications:

• 2-3 years of experience in event management or sales support.
• Strong communication and organizational skills.
• Self-starter with the ability to work independently and as part of a team.

What We Offer:

• Exposure to a leading technology company.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

The Global Response Org is a vital part of the organisation’s commitment to user and business safety on its platforms. This organization focuses on safeguarding the billions of users across its family of apps from harmful content, malicious actors, and detrimental behaviours. By leveraging cutting-edge technology and collaborating with cross-functional teams worldwide, the Global Response Org plays a crucial role in creating and upholding a secure and positive environment for the global community. In this organization, you will have the opportunity to make a meaningful impact by promoting integrity and fostering trust among users, businesses, and partners alike.

As a member of this team, your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. Leveraging your comprehensive knowledge of the systems, including tools, products, policies, and processes, you will collaborate closely with cross-functional teams to implement tailored mitigation plans addressing various operational risks across platforms, domains, policies, and regions. This role places you at the center of managing crises, elections, and unconventional issues arising on our platforms, ensuring the continued safety and well-being of our user communities.

Day to day:

• 60% supporting escalation, labelling exercise
• 20% cascading and supporting anything about outsourcing activity – quality control, quality review from vendor side.
• 20% solutioning support, insights from working on enforcement, partnering with other team members to revise the solutions to address the issues on hand. Working and managing with cross-functional teams

Responsibilities -

• Serve as an expert to interpret and enforce terms of service. (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
• Investigate and resolve emerging risks that are reported on products, such as requests for account support and potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material across organic, ads and commerce.
• Gather, analyze and utilize data from escalations and content/ad reviews to develop improvements for the overall escalation process, policies, products, and generate operational insights for the supported community
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering
• Adapt to changing requirements and prioritize escalation requests effectively
• Liaise closely with our vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
• Work as part of a 24/7 global team, including the potential for on-call shifts during weekends/after-hours when needed.
• Mandatory Thai language requirement to use a combination of language and market specific geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve complex risk and operational issues within the region.

Minimum Qualifications -

• 2+ years of experience in Trust & Safety or Online Operations for a tech Company, consulting, operations or similar roles
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally
• Ability to work with graphic and objectionable content coupled with a broad understanding of the Community Standards
• Ability to make judgments under tight deadlines and competing priorities
• Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making

We regret to inform that only shortlisted candidates will be contacted.

EA Reference: R22104900 Chloe Zheng Qimei

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Introduction to the role:

Within Global Response Operations, Regional team’s goal is to reduce bad experiences for people—including businesses and advertisers. We analyze global, local, and language-based trends and nuances and collaborate with other teams to make changes that help people form stronger, more meaningful connections using our platforms.

Market Specialists work collaboratively to create a safe environment for both users and businesses from their respective country. They do this by using their deep and current understanding of social, political and historic events impacting the community they support. You will work with the Pacific Islands markets team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.

This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

On a typical day, a Market Specialist would:

· perform expert review on content and ads (including graphic content) against a set of guidelines called the Community Standards.

· In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)

· analyse data that comes out of such content or ad reviews and transform information into valuable operational insights for the community they support.

· identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses.

· identify local insights and engage with a host of teams to create a safer environment for users from the community they support.

· provide regular enforcement feedback to our vendors who moderate content on an everyday basis.

· collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community.

· understand, identify, and mitigate risks toward users & businesses on-platform.

· develop and share subject matter expertise across a range of abusive user behaviors and account integrity challenges at a global level.

Minimum Qualifications:

· Bachelors degree and/or masters or equivalent experience

· 1+ years of professional experience within the operations, policy, consulting, project management or analytics environment

· Strategic thinker with strong analytical and creative problem-solving skills

· Ability to work with graphic and objectionable content.

· Fluency in Tok Pisin will be required to translate and appreciate language nuances on our platform

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Kenneth Kwok in our Singapore office on [email protected] quoting Job Reference Kenneth Kwok 541102.

Job Reference: Kenneth Kwok 541102

EA Registration No: Kwok Yi Zhi Kenneth, R22109533

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544