Total 31 job vacancies by Facebook Singapore Pte. Ltd.

The Marketing Science team is charged with driving good measurement, demonstrating the ROI/value of the platform, developing best practices and informing product development. The Marketing Science Partner, Greater China will work with internal and external stakeholders to advise clients and the industry on measurement strategy and work with them on an ongoing basis to adopt better measurement as a way to improve business performance.

We are seeking a highly quantitative measurement professional with direct response/performance market experience to drive the Meta measurement and vertical strategy in Greater China. We're looking for people with strong DR, attribution and critical thinking skills to successfully influence how clients, agencies and the wider industry conduct and use measurement.

The Marketing Science Partner, Greater China role involves developing strong client relationships, engaging and influencing key clients in the region. They will be responsible for working with client teams in designing tests and analysing data sets to help understand and improve the effectiveness of their advertising across digital platforms and across media from a direct response and brand perspective.

We are looking for someone with deep digital knowledge plus the ability to work in a complex environment with many stakeholders including product, engineers, creative and marketing. Conclusions from this work will identify how a client can act to drive business impact.

The ideal candidate will be passionate about Meta and online advertising, intellectually curious, a fast learner and able to move fast while keeping focused on high impact projects. They should demonstrate a strong understanding of the media landscape and ability to apply quantitative techniques to understand consumer behaviour and advertising effectiveness through innovative analytics, methodologies and products across a number of verticals.

Responsibilities

• Partner with Meta sales team to drive deep, strategic relationships with Facebook clients through measurement and 'learning agendas' that highlight how a client can improve business outcomes by employing better measurement techniques.
• Manage a complex set of client relationships across industry and client groups, functions, brands, agencies, to drive clients measurement objectives.
• Conduct in-depth custom analysis and ad effectiveness studies to understand the relative impact of different marketing strategies across digital platforms and across media.
• Communicate complex research results to general audience.
• Provide feedback to and collaborate with cross-functional teams such as Product and R&D to identify opportunities for new features, products and partnerships and drive client engagement around measurement innovation, including products alphas and beta.
• Educate clients, agencies and the industry on Facebook measurement and research capabilities.
• Work on White Papers and thought leadership pieces on 'good measurement', DR and performance marketing measurement.

Minimum Qualifications

• Significant experience in data analysis in an online environment.
• Bachelor's degree or equivalent required, an advanced degree in statistics, economics, behavioral or social science or a related quantitative degree preferred.
• Direct experience independently scoping and executing analytical projects from start to finish.
• Direct experience of analysing and manipulating data sets to understand patterns and provide client insights.
• Excellent communication skills with ability to work cross-functionally and influence clients.
• Previous experience working with large data sets, statistical software such as R, MATLAB, SPSS, SAS, STATA and hive and /or SQL
• Good understanding of the advertising industry (especially online) and measurement methods/technologies most commonly used (e.g. attribution)
• Client-facing experience, including experience driving change through adoption of new products or research methods.
• Strong interpersonal skills with demonstrated ability to communicate technical content to general audience.
• Mandarin Language is required because the role manages relationships and communications with stakeholders/clients in a location where communications are generally made in Mandarin.

Preferred Qualifications

• Mobile APP or Tech industry experience preferred

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta’s Support Engineering team is looking for an engineer to play a key role in scaling Meta’s key Fintech product priorities. As a business support engineer working on Meta Fintech Products, you will get an opportunity to work on our family of apps including Instagram, WhatsApp, FB and build support flows for the systems where we process over 140 Billion annually.

We are looking for someone who has a passion for product support combined with outstanding customer services. You are an expert in building monitoring from scratch, identifying gaps and coming up with technical solutions, and are an expert in articulating insights back to product teams to make the product better. You have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

As a business support engineer, you will work closely with product engineering teams and partners to build long term monitoring and alerting solutions that will help us detect and resolve issues proactively. You will also get the opportunity to work with external partners and processors and set up processes that will help us build a scalable support system for our fintech workflows. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate Meta Fintech products into their offering. This role will be based in Singapore.

Responsibilities

• Partner with Payment providers and advertisers to help them to deploy Meta products.
• Provide ongoing integration monitoring and technical support to payment partners/processors through a scaled ticketing system, while ensuring a high quality of service, troubleshooting partner’s technical issues in real-time, in cooperation with their engineering teams, and Facebook's internal technical teams, to resolve payment service issues
• Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
• Manage technical relationship with Meta’s Payments partners, providing technical support and handling service outages
• Communicate partner needs to the Meta product team, to improve people’s experiences with our products
• Handle any production issues that comes out of Meta’s monthly reconciliation process
• Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
• Help scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-­functional and global context
• Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
• Proactively and independently analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and shares this knowledge across the team
• Lead and complete several concurrent complex projects while using your problem-solving skills to resolve large business problems.
• Regularly frame and consider issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
• Independently think through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
• Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
• Confidently and constructively challenge priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
• Make informed decisions and recommendations based on the reprioritization of competing needs
• Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals

Minimum Qualifications

• 5+ years of experience as a Support Engineer, Service Engineer, Site Reliability engineer or similar.
• BA/BS in Engineering, Computer Science, Information Technology, Telecommunications or equivalent degree/experience.
• Technical understanding of online payment processing flows. (Merchants, Acquirer Banks, Issuers bank)
• Experience in working/troubleshooting with networking protocols (HTTPS, API, REST, VPN’s)
• Experience in one or more of the following languages: PHP, Python, Ruby, Objective-C/C++, Swift, Java, or C#
• Experience with system administration and scripting under Unix/Linux systems
• Demonstrated problem-solving approach and analytical skills
• Experience in communicating with technical and business audiences and writing technical documentation

Preferred Qualifications

• Experience in the payment processing and/or banking industry
• Experience of local payment flows like Fed Now and subscription based payment is a plus

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Business Engineering is looking for impact-focused, entrepreneurial engineers ready to bring their ideas and make a difference. We are technology experts that apply our software engineering skills to bring a unique blend of business and technology expertise to ensure our partners succeed. Our team is at the intersection of business and innovation where you will execute on solving real-world business challenges through Meta's platforms and community in many of today’s most exciting industries and products. These include Video, Commerce, Monetization, Metaverse, Gaming, Creators, AI, Messaging and more.

You will write scalable production-grade code across Meta's platforms in collaboration with other product engineering teams. You will get to learn and build on different tech stacks and languages. You will use your entrepreneurial passion and the freedom that the role provides to create your own opportunities and choose how you make an impact.

The work we do exceeds the boundaries of what is possible quickly, and at scale. Our work transcends technology and ensures the solutions we build translates into prosperity for all. Our code is designed to engineer and accelerate business growth. Growth is great. Rapid growth is better. Our approach aims to maximize positive impact for our partners as well as the billions of people that use their products and services.

Responsibilities

• Build new products and improve existing ones in collaboration with Meta product engineering teams and cross functional partners to meet business needs
• Understand and apply deep knowledge of products, technologies, and business to build solutions to solve for problems at scale
• Design and build end-to-end systems and launch-plan strategies
• Use broad range of technical and soft skills to build productive relationships with our partners, and independently resolve complex technical and business needs
• Use expertise and product insight to deliver high-quality project/integration/partner engagements, while influencing product roadmap to meet the business needs
• Guide workflow changes, and gain consensus from stakeholders while driving toward solutions
• Respond and maintain effective communication with industry partners and internal stakeholders
• Work with partners to develop a long- term strategic plan, grounded on business objectives, and manage partners during integrations with Meta’s platform products and ensure value creation
• Build and manage strong working relationships with technical counterparts. Mentor and share knowledge with peers, creating positive atmosphere amongst team
• Conduct code reviews and provide constructive feedback while quickly actioning feedback from code reviews conducted of your code
• Influence decision-making through presentation of data-centric business topics
• Serve as a subject matter expert within Business Engineering and provide consultation on domain-level projects
• Participate in interviewing and onboarding of new team members
• Willingness to travel 25% of the time, may vary per team/function

Minimum Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
• Experience with open source languages such as PHP, Python, Java, or JavaScript Frameworks
• Experience with writing and shipping reliable, scalable, and efficient code, with an emphasis on long-term maintainability, in partnership with all appropriate reviewers, in manageable pieces with relevant documentation and test plans
• Experience communicating technical concepts to non-technical audiences
• Experience with software design and architecture

Preferred Qualifications

• Experience working on multi-person code bases including open source or personal projects
• Client/partner-facing and/or experience communicating to an audience
• Experience contributing to open source projects, shared code repositories, and/or personal projects
• Experience working in highly collaborative environments
• Experience contributing to developer and platform documentation
• Experience with open source contributions (especially as part of larger projects)

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers who experience friction on our platforms.

By leveraging cross-functional partnerships, the BIR team delivers an immediate and personalized experience for constituents and stakeholders during times of crisis. The team operates off-process and overrides barriers to ensure swift issue resolution, prioritizing resources dynamically to assume ownership over mission-critical incidents.

The escalations handled by the BIR team are complex and require expertise in areas such as operations, policy, process, and project management. The team comprises best-in-class specialists who leverage their skills to deliver outsized impact.

To succeed on the BIR team, you must be passionate about social media, real-time crisis management, and working collaboratively in a fast-paced environment. You should have a strong interest in customer support and working cross-functionally with multiple domains, including policy and process. You must be comfortable with ambiguity and able to make quality decisions while remaining open-minded and flexible to feedback. You should be at ease in communicating relevant content and context to inform and enable internal and external partners, including executive level communication.
Successful candidates for this team are curious, resourceful, adaptable, influential, have a bias toward action, are comfortable with taking intelligent risks, and able to establish a collaborative network with partners across multiple domains. They have a proven track record of adjusting to dynamic environments while handling multiple workstreams and maintaining effective communication with all stakeholders, both internal and external.

Responsibilities

• Review, investigate, and coordinate end-to-end resolution of high risk escalations, adhering to process and policy frameworks.
• Communicate effectively with stakeholders, including external clients, internal partners, and leadership, serving as primary communication channel on critical escalations.
• Cooperate with cross-functional partners across the business to coordinate work, develop relationships, and execute assigned tasks within scope and timelines.
• Perform root-cause analysis, draft post-mortem reports, and drive innovation by proposing improvements to existing processes.
• Adopt best practices, provide team 'oncall' coverage (including weekend/holiday) on a rotational basis, and stay up-to-date with mandatory training and knowledge in areas of interest to the business.

Minimum Qualifications

• Demonstrated understanding of how the broader social media landscape operates in the industry.
• 5+ years of experience working in customer support, including domains such as online operations, escalations, information systems, compliance, risk management, policy, legal operations or management consulting.
• Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
• Demonstrated experience in identifying trends and partnering with cross functional teams to improve customer outcomes.

Preferred Qualifications

• Experience with analytical tools (i.e. Excel, SQL, Tableau).
• Understanding of the power of social media for businesses and the issues that are inherent to it.
• Experience influencing others leveraging data, analysis and vision.
• Experience working directly with global, cross-functional teams to solve issues and develop solutions.
• Familiarity with Meta's suite of products.
• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The position will be responsible for developing and managing sales programs to help clients get the best results from their marketing campaigns on Meta – through consultation, education, optimization, and support via vendor partners.

Ideal candidates will combine an exceptional ability to drive results, collaborating with internal teams - regional and global - as well as outsourced sales with vendor partners. You will have a passion for delivering value at scale to small business advertisers through rigorous planning and flawless execution, a keen eye for identifying process and workflow opportunities and a willingness to roll up your sleeves and execute the tactics.

Success in this position requires strong sales, vendor partnership, cross -functional collaboration and problem-solving skills, as well as attention to detail and the ability to thrive in a dynamic and ever-changing environment. Most importantly, you will bring a passion for helping others achieve results.

Responsibilities

• Develop sales pipeline strategy and lead end-to-end execution of global sales programs and outsourced sales via vendor partners
• Deliver against quarter targets in sales leads, revenue, and customer satisfaction
• Monitor progress against goals and manage vendors around the world to meet and exceed productivity metrics
• Make data-informed decisions to drive performance, resource allocation and juggle competing priorities
• Work effectively in a highly collaborative environment
• Identify actionable insights to improve sales results and team strategy

Minimum Qualifications

• 10+ years experience working with sales, digital advertising and program management
• Proven track record of successfully influencing, communicating & collaborating with cross-functional groups both internally and externally to produce meaningful & impactful results
• Experience working across regional and global partners
• Ability to adapt to a fast-paced, international work environment with the drive for making an impact
• Knowledge in data concepts and principles to prove ability to think analytically
• Demonstrable prioritisation skills that facilitate the most effective & impact-orientated contributions to key strategic business objectives & customer growth
• Ability to manage clients whose usual business language is English

Preferred Qualifications

• Experience with Outsourced Sales or experience working & building relationships with outsourced vendors/third parties sales
• Experience working with Small and Medium Businesses, external sales and marketing partners, or Advertising Agencies

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is looking for an experienced and accomplished marketer to join our International Marketing organization in APAC region, to help make Meta apps most preferred and used for Creators for our family of apps with focus on Instagram, Facebook and Threads. This role will be responsible for leading the strategic and programmatic development and execution of marketing initiatives to make this possible.

The ideal individual for this role has experience in launching integrated global and/or regional marketing initiatives. They will have full funnel experience from awareness to action, and will be adept to managing media budgets and well as CRM tools and in-house owned media to drive results. They are experienced in selection and management of creative and creator talent agencies. They have experience working with others and have experience problem-solving, collaborating, and driving data-driven results through insights and analytics. They have an innate drive and experience to get things done.

Responsibilities

• Lead the design and execution of full funnel (Awareness, Consideration, Action, Loyalty) growth programs for Creators for NEA (Japan, Korea, Greater China Region) and ANZ (Australia and New Zealand).
• Recruit and lead a cross functional team (task force approach with no direct reporting lines) across owned/earned/paid media, analytics, insights and events.
• Conceptualize and drive initiatives that are cross-audience jointly with Consumer and Business Marketing teams.
• Build strong collaborative relationships and alliances with key internal and external teams and partners to prioritize and establish the team’s roadmap, delivering against clearly defined marketing objectives while ensuring positive and productive team environments.
• Build and drive approvals for business cases to unlock investments for marketing programs based on solid hypothesis design and are structured to deliver against clear success metrics, utilizing a test-and-learn approach.
• Provide insight and recommendations to the larger Marketing organization as part of the Meta Marketing team, ensuring the Regional Marketing team’s goals and priorities align with the broader organization.

Minimum Qualifications

• 10+ years of marketing experience with at least 5 years in APAC.
• Experience partnering with external companies (partners, agencies, vendors, retailers), as well as executive and cross-functional leadership.
• Experience developing and executing integrated marketing campaigns (online/offline advertising, web, events) that drove results at both local and global scales.
• Experience designing and delivering marketing solutions leveraging insights and analytics.
• Experience working in an independent, fast-paced work environment.
• Bachelor's Degree

Preferred Qualifications

• Creator marketing experience is preferred, consumer or business marketing experience works as well.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

The Business & Commerce Specialised Enforcement Ops (B-SEO) Team coordinates across different internal and external teams to help intelligently manage emerging risks and enforce against Meta's Policies. Our team focuses on managing highly sensitive and urgent problem areas and risks with calm and focus, identifying areas for improvement, optimizing processes, and most importantly, helping to prevent these risks in the future.

The B-SEO team is responsible for mitigating risks relating to issues involving enforcement of our Ad Policies. The team is at the forefront of managing crises, global elections, and other unknown or fringe issues that occur on our platforms. This is an exciting opportunity to help drive impact and strengthen user trust and business integrity on Facebook and Instagram.

We are currently hiring for an experienced Individual Contributor (IC) with a demonstrated ability to provide world class customer service while incident managing and actioning high-pressure/ high-risk escalations. Reporting to the Singapore regional manager, the successful candidate will have direct responsibility for resolving escalations, oftentimes with significant revenue risk and at times engaging directly with critical internal stakeholders, the advertiser and/or end user. Additional responsibility in providing root cause analysis and cross-company collaboration to strengthen the holistic support ecosystem.

Responsibilities

• Review, investigate and process reported escalations across the Meta product suite and respond to sensitive global partners inquiries (this includes incoming reports of alleged legal rights infringement, escalated user, press and partner inquiries, etc.)
• Proactively investigate, troubleshoot, and drive our most sensitive and complex escalations to resolution, and communicate to cross-functional partners involved throughout the whole process.
• Cooperate with a diverse group of cross-functional partners across the business, including those outside of your domain expertise, to coordinate the work and develop long-lasting relationships.
• Be an expert on interpreting and enforcing Meta’s policies and use sound judgment, specific knowledge, signals and insights to drive scalable solutions to support Meta and our users
• Communicate effectively with multiple stakeholders, including external clients, internal partners and the leadership group.
• Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements.
• Review, investigate and coordinate the end-to-end resolution of executive-level incidents in adherence with the respective process and policy frameworks.
• Attend mandatory training and seek knowledge in areas of interest to the business.
• Adopt best practices in order to achieve individual and collective goals.
• Due to shifting operational needs some weekend or public holiday work may be required.

Minimum Qualifications

• 7+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting.
• Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
• Demonstrated experience managing and delivering projects.
• Solid understanding of how the broader social media landscape operates in the industry.

Preferred Qualifications

• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.
• Experience working directly with global, cross-functional teams to solve issues and develop solutions.
• Experience influencing others leveraging data, analysis and vision.
• Familiarity with Meta's suite of products.
• Understanding of the power of social media for businesses and the issues that are inherent to it.
• Experience with analytical tools (i.e. Excel, SQL, Tableau).

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

The Business & Commerce Specialised Enforcement Ops (B-SEO) Team coordinates across different internal and external teams to help intelligently manage emerging risks and enforce against Meta's Policies. Our team focuses on managing highly sensitive and urgent problem areas and risks with calm and focus, identifying areas for improvement, optimizing processes, and most importantly, helping to prevent these risks in the future.

Responsibilities

• Review, investigate and process reported escalations across the Meta product suite and respond to sensitive global partners inquiries (this includes incoming reports of alleged legal rights infringement, escalated user, press and partner inquiries, etc.)
• Proactively investigate, troubleshoot, and drive our most sensitive and complex escalations to resolution, and communicate to cross-functional partners involved throughout the whole process.
• Cooperate with a diverse group of cross-functional partners across the business, including those outside of your domain expertise, to coordinate the work and develop long-lasting relationships.
• Be an expert on interpreting and enforcing Meta’s policies and use sound judgment, specific knowledge, signals and insights to drive scalable solutions to support Meta and our users
• Communicate effectively with multiple stakeholders, including external clients, internal partners and the leadership group.
• Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements.
• Review, investigate and coordinate the end-to-end resolution of executive-level incidents in adherence with the respective process and policy frameworks.
• Attend mandatory training and seek knowledge in areas of interest to the business.
• Adopt best practices in order to achieve individual and collective goals.
• Weekend coverage may be required on occasion

Minimum Qualifications

• 4+ years of experience working in large-scale operations domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting
• Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations
• Demonstrated experience managing and delivering projects
• Solid understanding of how the broader social media landscape operates in the industry

Preferred Qualifications

• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science
• Experience working directly with global, cross-functional teams to solve issues and develop solutions
• Experience influencing others leveraging data, analysis and vision
• Familiarity with Meta's suite of products
• Understanding of the power of social media for businesses and the issues that are inherent to it
• Experience with analytical tools (i.e. Excel, SQL, Tableau)

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta's Small Business Sales team is seeking a Sales Program Manager to drive growth in key APAC markets, primarily focusing on Vietnam with potential expansion to other South East Asia markets in the future.

This role involves directly understanding advertisers' needs in priority markets and collaborating with cross-functional teams across Meta's Small Business Group to create and set up targeted sales initiatives addressing these needs, enabling frontline agents with localized go-to-market activations that complement existing global sales programs.

Responsibilities

• Lead and influence in partnership with cross-functional global and regional teams (product, marketing, marketing science, data science, SSPO, etc.) to develop sales programs accelerating revenue growth in priority markets.
• Develop, execute, and optimize global and regional sales strategies to enhance Meta's performance for advertisers in the market
• Provide data-driven and qualitative insights, representing and driving feedback from sales teams and advertisers to internal partners and vendors
• Design and execute regional sales programs for growth markets in partnership with scaled marketing, 1:1 sales & program teams to drive quarter-over-quarter growth in revenue, product adoption, and customer satisfaction
• Analyze program effectiveness, drive action and thought leadership on enabling advertisers growth across spend tiers, and create a global playbook on localizing sales initiatives in priority markets
• Manage multiple work-streams to drive business growth with end-to-end ownership from ideation to goal attainment

Minimum Qualifications

• 10+ years experience working with sales, digital advertising and program management
• Experience collaborating and communicating with and influencing across regional and global partners
• Problem-solving skills, with the experience to synthesize data or pick up trends from qualitative analysis, validate hypothesis and drive executive-level insight and recommendations
• Powerful storytelling and communication skills, experience to influence senior leadership and establish trusted relationships across teams
• Experience dealing with ambiguity successfully and business development in a fast-paced, fast-growing, and dynamic environment
• Experience managing projects and programs
• Sales or marketing experience within South East Asia markets
• Fluency in English and Vietnamese is essential for success in this role as the sales program manager will interact with businesses whose usual business language is Vietnamese and English

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers who experience friction on our platforms.

By leveraging cross-functional partnerships, the BIR team delivers an immediate and personalized experience for constituents and stakeholders during times of crisis. The team operates off-process and overrides barriers to ensure swift issue resolution, prioritizing resources dynamically to assume ownership over mission-critical incidents.

The escalations handled by the BIR team are complex and require expertise in areas such as operations, policy, process, and project management. The team comprises best-in-class specialists who leverage their skills to deliver outsized impact.

To succeed on the BIR team, you must be passionate about social media, real-time crisis management, and working collaboratively in a fast-paced environment. You should have a strong interest in customer support and working cross-functionally with multiple domains, including policy and process. You must be comfortable with ambiguity and able to make quality decisions while remaining open-minded and flexible to feedback. You should be at ease in communicating relevant content and context to inform and enable internal and external partners, including executive level communication.

Successful candidates for this team are curious, resourceful, adaptable, influential, have a bias toward action, are comfortable with taking intelligent risks, and able to establish a collaborative network with partners across multiple domains. They have a proven track record of adjusting to dynamic environments while handling multiple workstreams and maintaining effective communication with all stakeholders, both internal and external.

Responsibilities

• Review, investigate, and coordinate end-to-end resolution of high risk escalations, adhering to process and policy frameworks.
• Communicate effectively with stakeholders, including external clients, internal partners, and leadership, serving as primary communication channel on critical escalations.
• Cooperate with cross-functional partners across the business to coordinate work, develop relationships, and execute assigned tasks within scope and timelines.
• Perform root-cause analysis, draft post-mortem reports, and drive innovation by proposing improvements to existing processes.
• Adopt best practices, provide team 'oncall' coverage (including weekend/holiday) on a rotational basis, and stay up-to-date with mandatory training and knowledge in areas of interest to the business.

Minimum Qualifications

• 4+ years of experience working in large-scale operations, preferably policy or legal operations
• Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
• Demonstrated experience managing and delivering projects.
• Solid understanding of how the broader social media landscape operates in the industry.

Preferred Qualifications

• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.
• Experience working directly with global, cross-functional teams to solve issues and develop solutions.
• Experience influencing others leveraging data, analysis and vision.
• Experience with analytical tools (i.e. Excel, SQL, Tableau).
• Familiarity with Meta's suite of products.
• Understanding of the power of social media for businesses and the issues that are inherent to it.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

We are looking for an experienced manager to join our Business Support Engineering, Messaging & Product Growth (MPG) team in Singapore. As the manager of the team, you will be responsible for managing a talented team of Business Support Engineers who provide engineering support service to Business Messaging (BM), Click to messaging (CTX), Users Registration (Mobile Identity), Facebook Operator Solution (FOS), and Mobile Analytics partners. These partners include Business Service Provider (BSPs), End Clients, Mobile Operators, Internet Service Providers (ISP), 3rd party aggregators and system Integrators.

The team meets our partners’ needs and different levels of Business Messaging API usage. The team supports Whatsapp/Instagram/ Messenger core platform, Commerce and Integrity for different audiences (BSPs, end clients, Telcos, Tech partners and Tech providers). WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. The WhatsApp Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on WhatsApp in a simple, secure, and reliable way.

The team enables Meta’s user base growth by working with Mobile Operators / ISPs to help them deploy and proactively monitor and support the deployments of Facebook, WhatsApp and Instagram's Special Pricing configurations, VPN connections, Header Enrichment, and SMSC Binds in addition to detecting and mitigating the registration Artificially Inflated traffic (AIT). The team also works with Infrastructure teams to analyze and resolve any issues reported by Mobile Operators / ISPs / Vendors and evaluate improvements in the infrastructure deployments

We are a team of passionate advocates for businesses, committed to the success of enterprises. Our aspiration is to build a world-class enterprise grade support organization that is customer-centric, with user experience at the heart of everything we do. We are currently seeking a full-time manager who shares our passion for creating a safe and effective environment for people and businesses to connect across the world. The ideal candidate will thrive in a fast-paced organization, be excited about collaboration, and be focused on making a positive impact on the experience of our large scale global workforce and the entire Meta Community.

Responsibilities

• Lead the APAC Business Support Engineering team, a dynamic team that provides support for Business Messaging, User Registration, and CTX Enterprise Support. Ensure the success of our regional customers, work closely with the global team to set strategic direction, drive customer satisfaction, shape organizational strategy, and foster strong partnerships both within our team, crossfunction internal and external partners.
• Hire, support, manage, grow, motivate and retain a team of highly talented support engineers with diverse subject matter expertise who provide best-in-class support to our customers.
• Drive continuous optimization of our product, support systems, workflows, and tools enabling operations at scale and effortless customer experience
• Advocate for the team and align closely with multiple cross-functional partners, driving towards shared business and company goals
• Build a reliable relationship with account teams, partnerships and engineering teams to assure effective resolution of customer escalations. Advocate for, and influence outcomes for operational excellence with key stakeholders.
• Coordinate with the other Business Support Engineering managers in Dublin and Singapore to provide a seamless service to our partners.
• Mentor and continuously develop team member skills and ensure the team can support the next generation of products and partners.
• Acts as the voice of the customer by communicating the partner needs to product teams to improve people’s experiences with our products.
• Independently guide strategy in specific vertical(s) or team(s) and demonstrate breakthrough thinking.
• Ensure the team strategy is consistent by global vertical/ horizontal/ market level.
• Tackle complex problems holistically, solving for problems end to end, not just within immediate scope that have significant business impact.
• Visible as a thought leader in at least one area of expertise at a company level (Business messaging or CTX or Users Registration) .
• Effectively explain strategy and higher-level concepts to the team, cross functional orgs, and senior level executives. Exhibit excellent, articulate, persuasive, concise written and verbal communication skills.
• Ability for 20% international travel (Conditions allowing).
• Experience communicating with cross-functional internal (both technical and non-technical audiences) and external partners.

Minimum Qualifications

• 7+ years professional work experience including at least 4 years of leadership experience managing a technical Engineering team.
• Solid understanding of IT infrastructures and network protocols on different layers preferred with good knowledge of different data exchange formats, and protocols.
• Fundamental understanding of full web stack, REST API development and technologies, and bug management support.
• Experience assessing, analyzing and resolving operational issues using data.
• Experience in managing Operations organization with a focus on operational KPIs and customer satisfaction.
• Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
• Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch
• Demonstrated creative problem-solving approach and strong analytical skills.
• Knowledgeable in driving solutions for global business use cases
• Experience with process change management or process improvement
• Passion for Meta’s family of products.
• Time management and multitasking abilities
• Experience working in a technology company, consulting firm or equivalent fast-paced environment

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

We are looking for a passionate, experienced, and intuitive Experiential Marketing Manager to support our event marketing efforts across APAC. Events range from in-person, hybrid and virtual and the audience includes C-Level, Advertising, Consumer, Creator, Developer for industry thought leadership events, Meta hosted and owned, large-scale Ad Industry experiential events, and virtual events of all sizes.

Responsibilities

• Project manage and produce flawless virtual, hybrid and in person events across APAC in close cooperation with external agencies and Internal Meta stakeholders - on time and within budget
• Manage and maintain relationships with the main internal Meta stakeholders in APAC, including offering support for the Global Experiential and Industry Marketing team
• Work closely with the Global Experiential and Industry Marketing team's global and cross-functional counterparts to ensure cohesion and scalability for event messaging, campaigns, and product launches
• Create and evolve experiences that showcase emerging technologies, consistently enhancing programs, and bringing new ideas to the table
• Source and manage suppliers, agencies and platforms across APAC to ensure compliance
• Work closely with the privacy and sourcing team for finance, procurement and producing legal documents for events
• Travel regularly (up to 50% of the time) when needed for site inspections and events

Minimum Qualifications

• 8+ years of relevant experience working in an event management role
• Experience across key audiences - brand, agency, consumers, creators and developers
• Expertise in project management and stakeholder management. Strong communication and decision-making skills
• Experience working collaboratively and juggling competing priorities
• Expertise on delegate registration and CRM platforms such as SplashThat and Salesforce
• Expertise on virtual event hosting platforms such as Zoom
• Knowledge of APAC based regional and local nuance, and venues for in-person events

Preferred Qualifications

• BA/BS degree, or equivalent, in related field
• Knowledge of Meta platform and its suite of apps and services

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Meta Business Education team (BizEd/Blueprint) is committed to empowering growth through digital education. Our mission is to deliver training about the latest and greatest in Meta marketing innovations—from products and services to best practices—to our global customers and partners.
We collaborate with teams across the Meta organization, as well as with agencies, marketing partners, and businesses of all sizes, to develop best-in-class training and educational solutions.
Our dedicated team strives to provide exceptional learning experiences, enabling partners to fully leverage everything Meta and its family of apps and services have to offer. If you're passionate about developing and deploying both in-person and online training programs and are looking for an opportunity in a rapidly expanding team, this could be your chance. The Business Education Training Partner role is part of the Business Education Training team.

Responsibilities

• You will primarily lead the planning and activation of education programs in the Greater China region (GCR), Hong Kong, and Taiwan. Additionally, you will support the APAC & EMEA Regional Lead in other APAC programs as needed.
• Develop and implement education strategies that align with regional and global educational priorities
• Work closely with the immediate and global team on common/co-worked responsibilities (i.e. attendance organization, educational programs communication, data management, etc).
• Deliver virtual and in-person training on a regular basis to diverse audiences, focusing on Branding & Performance Marketing solutions and Marketing Science.
• Build, influence and maintain strong partnerships with sales and cross-functional teams to support business goals through education.
• Act as the key POC for Meta Business Education offerings in the market and ensure that our portfolio of educational offerings is integrated with other team’s plans.
• Maintain excellent knowledge of Meta Advertising solutions and act as a world-class training resource.
• Continuously update training materials to ensure consistency and alignment with global Blueprint team goals & initiatives.
• Act as an SME (subject matter expert) for all content and certification alignments.
• Support cross-functional partners with special events and education initiatives that align with global Blueprint team goals
• Understand audience needs and priorities to build effective educational strategies and identify opportunities.
• Synthesize and communicate market needs and feedback to the Business Education team based on scale and scope needs analysis.
• Lead communications relating to Business Education offerings in partnership with project managers and keep the global team informed of regional activities and results.
• Support the Regional Team's operations by closely working with the regional lead, global project managers and contractor workers (trainers and coordinators).
• Act as the “Trainer Lead” to onboard/maintain/upskill the regional trainer’s solution knowledge and delivery skills.
• Minimum of 40% travel time.

Minimum Qualifications

• 12+ years of relevant experience
• Bachelor’s degree
• Professional fluency in Simplified Chinese (SC), Traditional Chinese, and English as the candidate is required to support planning and activation of education programs for Greater China region
• Demonstrable expertise in Meta’s portfolio of advertising tools and solutions, specifically our Direct Response suite of products
• Comprehensive knowledge of digital marketing and advertising
• Deep understanding of the region’s advertising industry
• Training delivery experience
• Problem solving skills
• Experience working with executive-level leaders

Preferred Qualifications

• Public communication experience
• Meta Blueprint Certification holder (in any exam)
• Knowledge of Ad-tech, specifically measurement and analytics

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Marketing Science team is charged with driving good measurement, demonstrating the ROI/value of the platform, developing best practices and informing product development. The Marketing Science Partner, Greater China will work with internal and external stakeholders to advise clients and the industry on measurement strategy and work with them on an ongoing basis to adopt better measurement as a way to improve business performance.

We are seeking a highly quantitative measurement professional with direct response/performance market experience to drive the Meta measurement and vertical strategy in Greater China. We're looking for people with strong DR, attribution and critical thinking skills to successfully influence how clients, agencies and the wider industry conduct and use measurement.

The Marketing Science Partner, Greater China role involves developing strong client relationships, engaging and influencing key clients in the region. They will be responsible for working with client teams in designing tests and analysing data sets to help understand and improve the effectiveness of their advertising across digital platforms and across media from a direct response and brand perspective.

We are looking for someone with deep digital knowledge plus the ability to work in a complex environment with many stakeholders including product, engineers, creative and marketing. Conclusions from this work will identify how a client can act to drive business impact.

The ideal candidate will be passionate about Meta and online advertising, intellectually curious, a fast learner and able to move fast while keeping focused on high impact projects. They should demonstrate a strong understanding of the media landscape and ability to apply quantitative techniques to understand consumer behaviour and advertising effectiveness through innovative analytics, methodologies and products across a number of verticals.

Responsibilities

• Partner with Meta sales team to drive deep, strategic relationships with Facebook clients through measurement and 'learning agendas' that highlight how a client can improve business outcomes by employing better measurement techniques.
• Manage a complex set of client relationships across industry and client groups, functions, brands, agencies, to drive clients measurement objectives.
• Conduct in-depth custom analysis and ad effectiveness studies to understand the relative impact of different marketing strategies across digital platforms and across media.
• Communicate complex research results to general audience.
• Provide feedback to and collaborate with cross-functional teams such as Product and R&D to identify opportunities for new features, products and partnerships and drive client engagement around measurement innovation, including products alphas and beta.
• Educate clients, agencies and the industry on Facebook measurement and research capabilities.
• Work on White Papers and thought leadership pieces on 'good measurement', DR and performance marketing measurement.

Minimum Qualifications

• Significant experience in data analysis in an online environment.
• Bachelor's degree or equivalent required, an advanced degree in statistics, economics, behavioral or social science or a related quantitative degree preferred.
• Direct experience independently scoping and executing analytical projects from start to finish.
• Direct experience of analysing and manipulating data sets to understand patterns and provide client insights.
• Excellent communication skills with ability to work cross-functionally and influence clients.
• Previous experience working with large data sets, statistical software such as R, MATLAB, SPSS, SAS, STATA and hive and /or SQL
• Good understanding of the advertising industry (especially online) and measurement methods/technologies most commonly used (e.g. attribution)
• Client-facing experience, including experience driving change through adoption of new products or research methods.
• Strong interpersonal skills with demonstrated ability to communicate technical content to general audience.
• Mandarin Language is required because the role manages relationships and communications with stakeholders/clients in a location where communications are generally made in Mandarin.

Preferred Qualifications

• Mobile APP or Tech industry experience preferred

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is seeking a strategic and results-driven Business Messaging Partner Manager in our global Monetization Partnerships organization. The mission of Monetization Partnerships is to be the engine for business growth and innovation through partnerships. The ecosystem of partnerships spans many countries and ranges from startup ad tech to measurement, creative, messaging, signals and commerce companies in developing markets and works as an integral aspect of Meta's multi-billion-dollar global advertising business.

This role will work with some of the most influential and exciting Business Messaging partners in APAC to drive business growth and innovation for clients and partners both in APAC and globally. This role requires an experienced business development and partnerships professional who is a self-starter and passionate about partners, products and people. Established success building relationships with decision markets (C-Suite) and experience driving growth through GTM (Go-to-market) hands-on would be an asset.

Responsibilities

• Be the strategic advisor to the partner’s business growth to accelerate long term revenue and future-proof the strategic direction of the partner.
• Identify and translate market opportunities and challenges into a well-defined strategy that will accelerate the growth of the ecosystem in Vietnam.
• Act as CEO of the partnership - Unlock revenue and value through a deep understanding of partner’s business models, positioning and risks.
• Work with partners, across different stages of the partnership life cycle (emerging or established) to focus on their go-to-market plans with their clients, across WhatsApp, Instagram Direct and Facebook Messenger platforms.
• Map the Messaging ecosystem to identify upcoming technological trends.
• Provide thought leadership on the direction of Messaging and specifically Conversational Commerce.
• Collaborate with cross-functional teams to influence partner product development efforts both shorter term feature requests and long-term strategic roadmap.
• Become a thought-leader and exhibit confidence in presenting Meta to C-suite executives.
• Represent the team in events and evangelize the program to the industry and developer partners.
• Drive product adoption and growth as well as provide on-going education about new and existing Meta marketing products, especially those that leverage APIs and other advanced technolog.

Minimum Qualifications

• 6+ years experience in partnerships, product or sales roles.
• Demonstrable understanding of how technology works, including a deep interest for Meta products and the digital marketing landscape.
• Proven experience in working successfully with cross-functional peers and stakeholders, both internally and externally.
• Demonstrable project management and quantitative analytical skills, including the ability to build Go-To-Market plans.
• Proven ability to lead and execute multiple time-sensitive projects in parallel.
• Ability to operate with high degree of autonomy.
• Willingness to travel internationally frequently.
• Fluent in Vietnamese and English are required as this role will collaborate with external stakeholders whose usual business language is Vietnamese and English

Preferred Qualifications

• Extensive experience in using data to come up with executive summaries and business cases that drive decision-making and investments.
• Recent and relevant experience in the Asia-Pacific (APAC) region, particularly with the Vietnam market.
• Experience and/or understanding of the digital advertising industry or CPaaS industry.
• Experience driving growth through technology and product integrations is a major plus. We are looking for a business-savvy professional that has an ability to understand how to utilize Meta’s products in order to drive growth with Partners.
• Can demonstrate an interest in Advertising, Business Messaging and Social commerce impact for Large clients and SMBs.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

The Business & Commerce Specialised Enforcement Ops (B-SEO) Team coordinates across different internal and external teams to help intelligently manage emerging risks and enforce against Meta's Policies. Our team focuses on managing highly sensitive and urgent problem areas and risks with calm and focus, identifying areas for improvement, optimizing processes, and most importantly, helping to prevent these risks in the future.

The B-SEO team is responsible for mitigating risks relating to issues involving enforcement of our Ad Policies. The team is at the forefront of managing crises, global elections, and other unknown or fringe issues that occur on our platforms. This is an exciting opportunity to help drive impact and strengthen user trust and business integrity on Facebook and Instagram.

We are currently hiring for an experienced Individual Contributor (IC) with a demonstrated ability to provide world class customer service while incident managing and actioning high-pressure/ high-risk escalations. Reporting to the Singapore regional manager, the successful candidate will have direct responsibility for resolving escalations, oftentimes with significant revenue risk and at times engaging directly with critical internal stakeholders, the advertiser and/or end user. Additional responsibility in providing root cause analysis and cross-company collaboration to strengthen the holistic support ecosystem.

Responsibilities

• Review, investigate and process reported escalations across the Meta product suite and respond to sensitive global partners inquiries (this includes incoming reports of alleged legal rights infringement, escalated user, press and partner inquiries, etc.)
• Proactively investigate, troubleshoot, and drive our most sensitive and complex escalations to resolution, and communicate to cross-functional partners involved throughout the whole process.
• Cooperate with a diverse group of cross-functional partners across the business, including those outside of your domain expertise, to coordinate the work and develop long-lasting relationships.
• Be an expert on interpreting and enforcing Meta’s policies and use sound judgment, specific knowledge, signals and insights to drive scalable solutions to support Meta and our users
• Communicate effectively with multiple stakeholders, including external clients, internal partners and the leadership group.
• Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements.
• Review, investigate and coordinate the end-to-end resolution of executive-level incidents in adherence with the respective process and policy frameworks.
• Attend mandatory training and seek knowledge in areas of interest to the business.
• Adopt best practices in order to achieve individual and collective goals.

Minimum Qualifications

• 7+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting.
• Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
• Demonstrated experience managing and delivering projects.
• Solid understanding of how the broader social media landscape operates in the industry.

Preferred Qualifications

• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.
• Experience working directly with global, cross-functional teams to solve issues and develop solutions.
• Experience influencing others leveraging data, analysis and vision.
• Familiarity with Meta's suite of products.
• Understanding of the power of social media for businesses and the issues that are inherent to it.
• Experience with analytical tools (i.e. Excel, SQL, Tableau).

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Business Engineering is looking for impact-focused, entrepreneurial engineers ready to bring their ideas and make a difference. We are technology experts that apply our software engineering skills to bring a unique blend of business and technology expertise to ensure our partners succeed. Our team is at the intersection of business and innovation where you will execute on solving real-world business challenges through Meta's platforms and community in many of today’s most exciting industries and products. These include Video, Commerce, Monetization, Metaverse, Gaming, Creators, AI, Messaging and more.

You will write scalable production-grade code across Meta's platforms in collaboration with other product engineering teams. You will get to learn and build on different tech stacks and languages. You will use your entrepreneurial passion and the freedom that the role provides to create your own opportunities and choose how you make an impact.

The work we do exceeds the boundaries of what is possible quickly, and at scale. Our work transcends technology and ensures the solutions we build translates into prosperity for all. Our code is designed to engineer and accelerate business growth. Growth is great. Rapid growth is better. Our approach aims to maximize positive impact for our partners as well as the billions of people that use their products and services.

Responsibilities

• Build new products and improve existing ones in collaboration with Meta product engineering teams and cross functional partners to meet business needs
• Understand and apply deep knowledge of products, technologies, and business to build solutions to solve for problems at scale
• Design and build end-to-end systems and launch-plan strategies
• Use broad range of technical and soft skills to build productive relationships with our partners, and independently resolve complex technical and business needs
• Use expertise and product insight to deliver high-quality project/integration/partner engagements, while influencing product roadmap to meet the business needs
• Guide workflow changes, and gain consensus from stakeholders while driving toward solutions
• Respond and maintain effective communication with industry partners and internal stakeholders
• Work with partners to develop a long- term strategic plan, grounded on business objectives, and manage partners during integrations with Meta’s platform products and ensure value creation
• Build and manage strong working relationships with technical counterparts. Mentor and share knowledge with peers, creating positive atmosphere amongst team
• Conduct code reviews and provide constructive feedback while quickly actioning feedback from code reviews conducted of your code
• Influence decision-making through presentation of data-centric business topics
• Serve as a subject matter expert within Business Engineering and provide consultation on domain-level projects
• Participate in interviewing and onboarding of new team members
• Willingness to travel 25% of the time, may vary per team/function

Minimum Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
• Experience with open source languages such as PHP, Python, Java, or JavaScript Frameworks
• Experience with writing and shipping reliable, scalable, and efficient code, with an emphasis on long-term maintainability, in partnership with all appropriate reviewers, in manageable pieces with relevant documentation and test plans
• Experience communicating technical concepts to non-technical audiences
• Experience with software design and architecture

Preferred Qualifications

• Experience working on multi-person code bases including open source or personal projects
• Client/partner-facing and/or experience communicating to an audience
• Experience contributing to open source projects, shared code repositories, and/or personal projects
• Experience working in highly collaborative environments
• Experience contributing to developer and platform documentation
• Experience with open source contributions (especially as part of larger projects)

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Every day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them.

Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team is focused on protecting voice and reducing bad experiences for our users, regulators, business, and advertisers through the enforcement of Meta’s policies. We collaborate with teams from across Meta to resolve highly sensitive and complex cases. We are currently hiring for an experienced individual with a demonstrated ability to thrive in ambiguity, and build strategic relationships across functional boundaries and/or globally to create and drive effective strategy.

You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.


This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e., child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

The role is based in Singapore

Responsibilities

• Help shape team vision and goals and work across the global team on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development Build strategic relationships with global and cross-functional teams to understand and anticipate risks to the company, develop global solutions across operations and policy
• Ability to build strong relationships and collaborate with a large and complex cross-functional group including Public Policy, Legal, Sales, Product, Oversight Board Governance and others to shape, support, and lead execution of multiple program or project goals
• Collaborate across Global Response Operations and cross-functional teams to ideate, scope, and implement the best suited generative AI solutions to enhance our team’s work
• Interpret and enforce Meta’s terms of service (Community Standards, Advertiser & Commerce Policies, Intellectual Property, Regulations (incl. content that may be graphic and objectionable)
• Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
• Respond to escalated cases from users, regulators, and business/advertiser partners with high quality, accuracy, and speed
• Remain up-to-date on key workflow changes, operational guidelines, policy updates and Community Standards
• Anticipate the societal effects of different forms of online speech and behavior, and test hypotheses and assumptions about online activity in an operations setting
• Synthesize review findings and policy assessments as needed for cross-functional partners in Policy, Partnerships, and Operations
• Develop and design processes to drive efficiency and effectiveness and ensure essential KPIs are met
• Mentor others in accomplishing the above with a high level of quality, as well as providing broad leadership to peers in executing multiple projects
• Please note that some weekend work and/or after hours work will be required on a shift basis

Minimum Qualifications

• 6+ years of experience in Operations, Integrity, Trust & Safety, Escalations Management, Program/Project Management, Business Strategy, Consulting or similar
• Ability to build strong relationships and collaborate with a large and complex cross-functional group including Public Policy, Legal, Sales, Product, Oversight Board
• Governance and others to shape, support, and lead execution of multiple program or project goals
• Experience working independently and reliably under pressure in a fast-paced environment
• Analytical-thinking and problem-solving experience
• Highly organized and proactive
• Ability to influence without authority and lead complex initiatives across multiple teams
• Sense of international cultural & political awareness
• Understanding of the power of social media for business and our global community and the issues that are inherent to it
• Experience working with graphic and objectionable content

Preferred Qualifications

• Advanced degree in business (MBA), Six Sigma Blackbelt and PMP Certification, operations, policy, information systems, journalism, legal, Government entities or equivalent experience
• Experience in working on Tableau, Salesforce, Six Sigma methodology and Gen AI tools
• Ability to distill complex information into compelling visuals and/or written and verbal communications that are easily understood at multiple levels
• Experience gathering and/or analyzing data to influence business decisions, improve internal systemic efficiencies, and/or understand risk trends in content
• Experience in or understanding of the process and operational needs of at-scale content moderation

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Marketing Science team is charged with driving good measurement, demonstrating the ROI/value of the platform, developing best practices and informing product development. The Marketing Science Partner, South East Asia will work with internal and external stakeholders to advise clients and the industry on measurement strategy and work with them on an ongoing basis to adopt better measurement as a way to improve business performance.


We are seeking a highly quantitative measurement professional with direct response/performance market experience to drive the Meta measurement strategy in South East Asia, with a focus on Vietnam. We're looking for people with strong DR, attribution and critical thinking skills to successfully influence how clients, agencies and the wider industry conduct and use measurement.


The Marketing Science Partner, SEA role involves developing strong client relationships, engaging and influencing key clients in the region. They will be responsible for working with client teams in designing tests and analysing data sets to help understand and improve the effectiveness of their advertising across digital platforms and across media from a direct response and brand perspective.


We are looking for someone with deep digital knowledge plus the ability to work in a complex environment with many stakeholders including product, engineers, creative and marketing. Conclusions from this work will identify how a client can act to drive business impact.


The ideal candidate will be passionate about Meta and online advertising, intellectually curious, a fast learner and able to move fast while keeping focused on high impact projects. They should demonstrate a strong understanding of the media landscape and ability to apply quantitative techniques to understand consumer behaviour and advertising effectiveness through innovative analytics, methodologies and products across a number of verticals. This position is full time and located in Singapore

Responsibilities

• Partner with Meta sales team to drive deep, strategic relationships with Facebook clients through measurement and 'learning agendas' that highlight how a client can improve business outcomes by employing better measurement techniques.
• Manage a complex set of client relationships across industry and client groups, functions, brands, agencies, to drive clients measurement objectives.
• Conduct in-depth custom analysis and ad effectiveness studies to understand the relative impact of different marketing strategies across digital platforms and across media.
• Communicate complex research results to general audience
• Derive insights and measurement proof points for the region and work with marketing teams to take them to market
• Educate clients, agencies and the industry on Facebook measurement and research capabilities.
• Work on White Papers and thought leadership pieces on 'good measurement', DR and performance marketing measurement.

Minimum Qualifications

• Significant experience in data analysis in an online environment.
• Bachelor's degree or equivalent required, an advanced degree in statistics, economics, behavioral or social science or a related quantitative degree preferred.
• Excellent communication skills with ability to work cross-functionally and influence clients.
• Direct experience converting business problems into hypothesis that can be proven with data
• Direct experience independently scoping and executing analytical projects from start to finish.
• Direct experience of analysing and manipulating data sets to understand patterns and provide client insights using SQL/R/Python
• Knowledge of statistical or machine learning concepts such as experiment design, hypothesis testing, regression, classification models etc
• Client-facing experience, including experience driving change through adoption of new products or research methods.
• Strong interpersonal skills with demonstrated ability to communicate technical content to general audience.
• Vietnamese Language is required because the role manages relationships and communications with stakeholders/clients in a location where communications are generally made in Vietnamese

Preferred Qualifications

• Good understanding of the advertising industry (especially online) and measurement methods/technologies most commonly used (e.g. attribution)

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is seeking a strategic and results-driven Business Messaging Partner Manager in our global Monetization Partnerships organization. The mission of Monetization Partnerships is to be the engine for business growth and innovation through partnerships. The ecosystem of partnerships spans many countries and ranges from startup ad tech to measurement, creative, messaging, signals and commerce companies in developing markets and works as an integral aspect of Meta's multi-billion-dollar global advertising business.

This role will work with some of the most influential and exciting Business Messaging partners in APAC to drive business growth and innovation for clients and partners both in APAC and globally. This role requires an experienced business development and partnerships professional who is a self-starter and passionate about partners, products and people. Established success building relationships with decision markets (C-Suite) and experience driving growth through GTM (Go-to-market) hands-on would be an asset.

Responsibilities

• Be the strategic advisor to the partner’s business growth to accelerate long term revenue and future-proof the strategic direction of the partner.
• Identify and translate market opportunities and challenges into a well-defined strategy that will accelerate the growth of the ecosystem in Vietnam.
• Act as CEO of the partnership - Unlock revenue and value through a deep understanding of partner’s business models, positioning and risks.
• Work with partners, across different stages of the partnership life cycle (emerging or established) to focus on their go-to-market plans with their clients, across WhatsApp, Instagram Direct and Facebook Messenger platforms.
• Map the Messaging ecosystem to identify upcoming technological trends.
• Provide thought leadership on the direction of Messaging and specifically Conversational Commerce.
• Collaborate with cross-functional teams to influence partner product development efforts both shorter term feature requests and long-term strategic roadmap.
• Become a thought-leader and exhibit confidence in presenting Meta to C-suite executives.
• Represent the team in events and evangelize the program to the industry and developer partners.
• Drive product adoption and growth as well as provide on-going education about new and existing Meta marketing products, especially those that leverage APIs and other advanced technolog.

Minimum Qualifications

• 6+ years experience in partnerships, product or sales roles.
• Demonstrable understanding of how technology works, including a deep interest for Meta products and the digital marketing landscape.
• Proven experience in working successfully with cross-functional peers and stakeholders, both internally and externally.
• Demonstrable project management and quantitative analytical skills, including the ability to build Go-To-Market plans.
• Proven ability to lead and execute multiple time-sensitive projects in parallel.
• Ability to operate with high degree of autonomy.
• Willingness to travel internationally frequently.
• Fluent in Vietnamese and English are required as this role will collaborate with external stakeholders whose usual business language is Vietnamese and English

Preferred Qualifications

• Extensive experience in using data to come up with executive summaries and business cases that drive decision-making and investments.
• Recent and relevant experience in the Asia-Pacific (APAC) region, particularly with the Vietnam market.
• Experience and/or understanding of the digital advertising industry or CPaaS industry.
• Experience driving growth through technology and product integrations is a major plus. We are looking for a business-savvy professional that has an ability to understand how to utilize Meta’s products in order to drive growth with Partners.
• Can demonstrate an interest in Advertising, Business Messaging and Social commerce impact for Large clients and SMBs.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is seeking an experienced business development leader to drive strategic projects and initiatives to accelerate the Business Messaging business for the APAC region. This role will be responsible for delivering on the regional growth of business messaging through: Generating a regional growth plan, Clearly communicating the plan to country sales teams, Executing the plan in step with the country sales teams and keeping everyone up-to-date as things change, Identifying critical decisions that need to be made and ensuring they are made within region or with the global product teams and Measuring success against the plan.

This role brings together a variety of skills. They need product understanding, regional operating context and the ability to navigate through a complex matrix of information to bring a compelling and executional plan to grow business messaging. They bring together skills that may exist in our operations, sales or product teams to champion the growth of our business messaging products and business. They will need to be able to undertake the following:
Develop deep, impactful relationships with multiple internal stakeholders - in-region and around the world. They both rally and lead XFNs and are a sought after partner on all things business messaging in region

Coordinating with product teams, sales teams, market and customer insights and integrating information and communication channels. They develop, simplify and execute the business development plan and context to provide updates and reporting.

The successful candidate will be organized, able to shift seamlessly between proactive and reactive requests, including strategic projects and daily operations.

This person should be a team player and eager to work in a fast-paced, high expectations' environment. Additionally, the ideal candidate will have exceptional communication skills, and will be resourceful in building relationships across the larger Meta ecosystem.

RESPONSIBILITIES

• Manage cross-functional communications and strategic coordination to deliver on defined projects to support the Global Business Group on Business Messaging
• Design and execute on a standard cadence of operations, while also independently developing and managing project plans to support key stakeholder asks
• Bring visibility and control to the client and BSP partner sales governance and pipeline flows across messaging platforms
• Drive business Insights, with key XFN partners, to conduct impactful analysis of revenue, products, verticals, and opportunities,
• Contribute to content and communication development for internal and external stakeholder engagements and communications

MINIMUM QUALIFICATIONS

• 12+ years of experience in executive support, consulting, project management, or other client-facing roles
• Proven communication, project and process management skills
• Experience managing complex, cross-functional projects, from ideation to execution
• Experience working effectively with people at all levels, both inside and outside of Meta
• Willingness to act proactively and shift priorities quickly
• Proven experience in driving end-to-end strategy setting and implementation, including influencing senior stakeholder buy-in.
• Bachelor's Degree

PREFERRED QUALIFICATIONS

• Strong decision-making skills and experience navigating complexity
• Experience working directly with senior leadership
• Experience with communications, marketing, and/or sales/sales operation is preferred
• 4+ years experience in business operations, analytics or planning, and/or sales and sales operations
• Demonstrable problem-solving experience with experience providing practical business insights from large, complex data sets.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

The Business Incident Response (BIR) team, within Global Response Operations, is focused on providing a world class experience for Meta’s advertisers, internal executives, and our community of users. We provide 24/7 incident management and end-to-end resolution of critical and nuanced escalations from sales & executives; often with significant revenue, reputational, PR and/or regulatory risk to Meta. Additionally, we provide high-touch, curated support that often requires external engagement with advertisers & end users.

We are currently hiring for an experienced Individual Contributor (IC) with a demonstrated ability to incident manage high-pressure/ high-risk issues, provide a world class customer experience, and a proven track record in service design ideation & execution. Reporting directly to the Global Head of Business Incident Response, the successful candidate will work as part of the GRO Business Incident Response leadership team to drive the evolution and execution of the team's strategy. Additionally, the successful candidate will carry responsibility over some of the most critical of escalations faced by the team, oftentimes representing Meta in external engagements with advertisers & end users alike.

RESPONSIBILITIES

• Support in the evolution and execution of the BIR team strategy, operating model and objectives
• Develop processes and methodologies (service design) that will shape our approach to customer support & create a world class experience
• Build productive working relationships and represent BIR as a strategic partner with key cross-functional stakeholders
• Incident manage critical escalations, requiring direct engagement with Sr. Meta Executives
• Externally represent Meta in engaging directly with advertisers, often times at the c-suite level
• Build a deep understanding of the customer journey and influence the holistic improvement of support at Meta through partnering across many teams

MINIMUM QUALIFICATIONS

• 5+ years experience in a Trust & Safety, Risk Operations, or Risk Investigations role
• 10+ years experience in Customer Support
• Strategic thinker with strong analytical and creative problem-solving skills
• Demonstrated experience leading the development and execution of a service design strategy
• Demonstrated ability to work in ambiguous environments and create solutions to complex problems
• Experience representing an organization externally & creating a world class experience
• Experience communicating complex or technical information to both technical and non-technical audiences

PREFERRED QUALIFICATIONS

• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.
• Experience working directly with global, cross-functional teams to solve issues and develop solutions.
• Experience influencing others leveraging data, analysis and vision.
• Experience with analytical tools (i.e. Excel, SQL, Tableau).
• Familiarity with Meta’s suite of products.
• Understanding of the power of social media for businesses and the issues that are inherent to it.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is a truly international company: The Meta family of apps is currently available in 100+ languages and we are adding many more. ~90% of people already use our products from outside of North America and we continue to expand internationally. Marketing at Meta is a data-driven organization that seeks to understand our customers deeply and drive outcomes that matter. The Marketing Strategic Planning, and Operations (MSP&O) team is responsible for shaping Marketing strategy & plans, spearheading operational excellence, and evolving Marketing and its capabilities.

MSP&O is seeking an experienced professional to partner with International Marketing leadership to enable Marketing work that resonates locally at a global scale, across Consumer, Business and Creator audiences. This role would support the leader of our APAC Marketing organization (based in Singapore) and partner with global teams to influence global Marketing strategy. This is a highly cross-functional role that partners closely with marketing leaders to ensure that smart strategies are set, initiatives are rigorously prioritized, concrete plans are developed, and that our teams are organized to succeed.

We are looking for someone who thrives in a fast-paced environment, is skilled at leading complex cross-functional initiatives with diverse stakeholders, and is a sharp strategic thinker. This person should see the value of creating inclusive spaces when solving hard problems and will recognize diverse perspectives.

RESPONSIBILITIES

• Within a global framework, ensure our portfolio is increasingly focused on the most impactful Marketing work, including influencing marketing strategy & resource allocation
• Help the APAC senior leader refine their vision & strategy in response to shifting regional context, marketing results and/or business priorities
• Manage the annual planning process and any ad hoc planning processes to ensure the plan is anchored in the regional vision & strategy, builds upon past marketing performance, and ensure that planning inputs are robust, data-backed, and rigorously prioritized.
• Drive trade-off discussions as needed, including leading business case assessments with cross-functional partners such as Decision Science, Finance, Media, Insights, and Marketing to enable informed business decisions
• Distill business insights from how we’re managing resources (budget, headcount, time to launch)
• Design, operationalize, and manage consistent, scalable processes that enable the International Marketing team to move fast and do awesome things
• Help remove roadblocks, escalate misalignments and ensure teams are set up for successful execution. This includes influencing cross-functional peers, superiors, and senior leaders to prioritize what is right for the business
• Manage the APAC senior leader’s Run of Business for Marketing work, including establishing leadership review cadences & expectations, and managing key forums such as leadership meetings, work reviews, business reviews, and discussions of marketing results.
• Partner with Finance and the regional marketing lead & teams to ensure financial tracking across programs
• Develop a clear understanding of where and how APAC Marketing team could improve upon its capabilities, prioritize the most impactful opportunities, and then build & scale solutions for the org
• Lead org-level special projects, as needed and as bandwidth permits

MINIMUM QUALIFICATIONS

• Bachelors degree
• 8+ years experience across marketing, operations, or strategy
• Demonstrated capacity to communicate complex, large-scale concepts clearly and simply
• Success leading complex, cross-functional initiatives under tight deadlines
• Experience working in a fast-paced, entrepreneurial environment and effectively balancing between analyzing and executing
• Skills in balancing attention to detail with big-picture strategic thinking
• Comfort with data analysis / analytical thinking
• Comfortable working across multiple time-zones and traveling

PREFERRED QUALIFICATIONS

• Prior experience in consumer or business marketing in an international environment
• Prior experience in either management consulting or in-house strategy and operations
• MBA or related graduate degree
• Fluency in a second language

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta’s Business Support Engineering team is looking for an engineer to play a key role in scaling Meta’s key Fintech product priorities. As a business support engineer working on Meta Fintech Products, you will get an opportunity to work on our family of apps including Instagram, WhatsApp, FB and build support flows for the systems where we process over 140 Billion annually. We are looking for someone who has a passion for product support combined with outstanding customer services. You are an expert in building monitoring from scratch, identifying gaps and coming up with technical solutions, and are an expert in articulating insights back to product teams to make the product better. You have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers. As a business support engineer, you will work closely with product engineering teams and partners to build long term monitoring and alerting solutions that will help us detect and resolve issues proactively. You will also get the opportunity to work with external partners and processors and set up processes that will help us build a scalable support system for our fintech workflows. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate Meta Fintech products into their offering.

RESPONSIBILITIES

• Partners with Payment providers and advertisers to help them to deploy Meta products.
• Provides ongoing integration monitoring and technical support to payment partners/processors through a scaled ticketing system, while ensuring a high quality of service, troubleshooting partner’s technical issues in real-time, in cooperation with their engineering teams, and Facebook's internal technical teams, to resolve payment service issues
• Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues.
• Manage technical relationship with Meta’s Payments partners, providing technical support and handling service outages.
• Communicates partner needs to the Meta product team, to improve people’s experiences with our products.
• Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level.
• Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-­functional and global context.
• Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends).
• Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and shares this knowledge across the team .
• Lead and complete several concurrent complex projects while using your problem-solving skills to resolve large business problems.
• Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact.
• Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance.
• Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management.
• Confidently and constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources.
• Make informed decisions and recommendations based on the reprioritization of competing needs.
• Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goal

MINIMUM QUALIFICATIONS

• 5+ years of experience as a Support Engineer, Service Engineer or similar.
• Engineering degree, or a related technical discipline, or equivalent work experience.
• Technical understanding of online payment processing flows. (Merchants, Acquirer Banks, Issuers bank)
• Experience in working/troubleshooting with networking protocols (HTTPS, API, REST, VPN’s)
• Experience in one or more of the following languages: PHP, Python, Ruby, Objective-C/C++, Swift, Java, or C#
• Experience with system administrations and scripting under Unix/Linux systems
• Demonstrated problem-solving approach and analytical skills
• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
• Experience in communicating with technical and business audiences and writing technical documentation

PREFERRED QUALIFICATIONS

• Experience in the payment processing and/or banking industry
• perience of local payment flows like Fed Now and subscription based payment is a plus.
• Experience in the direct debit flows for Bank Payouts.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Business Engineering is looking for impact-focused, entrepreneurial engineers ready to bring their ideas and make a difference. We are technology experts that apply our software engineering skills to bring a unique blend of business and technology expertise to ensure our clients succeed. Our team is at the intersection of business and innovation where you will execute on solving real-world business challenges through Meta's platforms and community in many of today’s most exciting industries and products. These include Video, Commerce, Monetization, Metaverse, Gaming, Creators, AI, Messaging and more.

You will draft scalable production-grade code across Meta's platforms in collaboration with other product engineering teams and learn and build on different tech stacks and languages. You will use your entrepreneurial passion, direct client exposure and the freedom that the role provides to create your own opportunities and choose how you make an impact.

The work we do exceeds the boundaries of what is possible quickly, and at scale. Our work transcends technology and ensures the solutions we build translates into prosperity for all. Our code is designed to engineer and accelerate business growth and stability. Our approach aims to maximize positive impact for our clients as well as the billions of people that use our products and services.

As a Business Engineer focusing on Stability, you will use technology paired with learnings from client/product exposure and research to build solutions which enhance stability, monitor ad performance and/or proactively flag/mitigate issues for Meta clients. You will be part of dedicated client pods, together with Sales and cross functional partners, working directly to keep Meta’s advertising system stable for our largest clients and using your experience to build solutions at scale for all clients.

This role will support our businesses in APAC, with a focus on the Greater China region.

RESPONSIBILITIES

• Investigate complex technical issues in collaboration with product teams to debug/enhance product and/or mitigate and prevent adverse effects to clients business and present findings to clients
• Maintain internal/external relationships with partner teams and clients, as well as proactively present technical opportunities in a consulting capacity
• Build technical expertise in Meta products including Graph API, Marketing API, Meta Business Tools, Pages, Platform and provide consultative guidance
• Build and improve products in collaboration with Meta product engineering teams to meet business needs
• Understand clients’ business goals, proactively seek and apply knowledge of products, technologies and business within the ads ecosystem to offer/build solutions that solve for client blockers at scale
• Conduct code reviews and provide constructive feedback while quickly actioning feedback from code reviews conducted of your code
• Understand Meta's system architecture and integration components to propose/build solutions that unblock client business opportunities or enhance stability
• Document and develop best practices to help cross-functional partners, clients, and all FB customers
• Assist in onboarding new team members

MINIMUM QUALIFICATIONS

• Fluency in Mandarin is required because the role requires the individual to communicate with clients and partners in a location where communications are generally made in Mandarin
• Experience communicating information to both technical and non-technical audiences, including those in business, marketing, and sales
• Experience writing and shipping reliable, scalable, and efficient code
• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
• Software development skills with experience building large software developed in (any of) Python, PHP, C/C++, Ruby, C# or Java
• Experience writing SQL

PREFERRED QUALIFICATIONS

• Internship experience as a software engineer, solutions architect, or partner/sales engineer

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.