Job description
The ideal candidate will be the point of contact for colleagues and customers. This candidate will keep schedules, provide feedback, documentation and information in order to facilitate team activity. They will also work closely with sales teams to maximize performance.
Responsibilities:
Customer Relationship Management:
Respond promptly to customer inquiries via phone, email, or in-person, maintaining a professional and courteous demeanor.
Cultivate and maintain positive relationships with existing customers, providing them with information, support, and exceptional service.
Assist in identifying and contacting potential new customers or leads.
Administrative Support:
Organize and maintain sales documentation, contracts, and records.
Prepare and manage sales presentations, proposals, sales quotations, and sales orders.
Follow-up on status of Sales Quotation and Sales Orders.
Prepare and distribute sales-related reports as needed.
Order Processing:
Process sales orders accurately and efficiently, ensuring timely delivery to customers.
Coordinate with the warehouse or shipping department to track and manage order fulfillment.
Monitor, update and check sales order backlog against customer request delivery time & quantities
Resolve any order-related issues or discrepancies.
Data Management:
Maintain and update the customer database with accurate and relevant information.
Analyze sales data to identify trends, opportunities, and areas for improvement.
Inventory Management:
Assist in monitoring and managing inventory levels to ensure product availability.
Coordinate with the procurement or production team to meet customer demands.
Communication:
Maintain effective communication channels between various departments, ensuring seamless coordination.
Communicate changes in pricing, product availability, or promotions to the customers
Other Responsibilities:
- Be open to taking on ad-hoc tasks and assignments as directed by the department head or supervisor.
Qualifications
Bachelor's degree or equivalent experience
3+ years' experience in sales related role and or customer service
Well-organized with an aptitude in problem-solving
Strong verbal and written communication skills
