Total 5 food beverage service job vacancies in Sales / Marketing category in Singapore

Corporate Call Centre Officer (Banking)

Working hours: Mon-Fri 9-6pm, OT may be required as and when needed (exceptional scenarios only)

Location: Changi

Salary: $2,700 - $4,000 (Based on salary benchmarking)

Duration: 6 months (non-renewable)

- Training will be provided

Key Accountabilities & Responsibilities:

1. Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

2. Perform proper follow up to ensure resolution.

3. Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support and educate/guide customers on product and system navigation.

5. Provide support on forms enquiries/clarifications/rejections.

6. Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

7. Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

- Must have at least 1 year Customer Service in banking industry

- Min. Diploma and above qualifications

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

To support Corporate Banking Team in sales solutions and service the payment and cash management, coordinate with internal stakeholders and clients on all payment service and cash management business requirements, ensure client satisfaction.

Sales Pitch:

• Joint client visits with Relationship Managers to promote and publicise cash management products include but not limited to GMB functions, Fixed Deposit, Foreign Exchange requests, Global/TWD pay and Remittance.
• Deep dive into targeted customers, formulate sales plans, review and track pricing regularly, and achieve branch goals.
• Collaborate with the BU team to set target customer groups for cash management business and tools, visit customers, and develop opportunities together.
• Periodically, run incentive and pricing programs for targeted customers to increase average deposits.
• Shared branch targets with RMs to achieve number of new accounts, NII deposits, total effective deposit customers and average deposit etc.

Product Implementation:

• In charge of global product penetration.
• Feedback user experience and market information to the product PM, assist in product optimization and innovation, and provide promotional opinions on the product transaction process and content.
• Frontline education and training on cash management business to ensure that BUs have basic professional knowledge.

Transaction management:

• Maintain high service standards for corporate banking customers and ensure end-to-end daily transactions meet client satisfaction.
• Identify potential customers to grow average deposits and increase NII from deposits.
• Communicate with the cross-department to discuss transaction related application forms and policies.

Requirement:

• Bachelor’s degree in Finance or any related discipline
• At least 5 years’ of cash operations experience in corporate banking line

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
Note: 2 months training (training most likely will be at Jurong)

Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
Note: 2 months training (training most likely will be at Jurong)
Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Our client is highly reputed in the banking industry

Responsibilities:

• Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

• Work closely with hiring/line managers to manage the on boarding and off boarding of staff

• Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

• Other improvements and automation initiatives to improve existing process and functions.

• PPM management and reporting

• Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

• Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

• Support other operational resources managing Reporting & Analytics deliverables.

• Manage and support floor logistics.

• Maintain seating plans for GIPS occupied floors.

• End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

• Ensure process documents are organized, updated and maintained on sharepoints or shared folders

• Support with transformation initiatives when required.

• Support employee engagement initiatives, eg. training and special projects/assignments

Skills/Requirement

• Experience working on SharePoint Page Design and SharePoint Workflow creation

• Experience creating reports using data dumps/extracts from SharePoint

• Previous work experience in on boarding and off boarding

• Previous work experience in audit, risk and compliance work.

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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