Total 4 customer service manager job vacancies in Sales / Marketing category in NLB National Library Building

[What you will be working on]

• Conduct investigations of suspected violations of Singapore Tax Laws and assist in the prosecution of tax evaders

• Analyse cases to determine if a tax crime has been committed

• Prepare reports to recommend penal actions to be taken on non-compliant taxpayers

• Act as the complainant to prosecute tax evaders and testify in court as an expert witness

• Arrange for the payment and collection of under-declared taxes and penalties from tax evaders

[What we are looking for]

• Bachelor's degree preferably in Accountancy/ Business Administration/ Finance/ Economics or other professional qualifications

• Candidates with knowledge or experience in tax, audit and/or law enforcement are preferred

• Strong analytical skills and attention to details

• Good writing, communication and negotiation skills

• Able to think out-of-the box

• Resourceful and able to work independently

• Able to question and probe

* As this role is predominately field work in nature, all successful hires are required to be certified medically fit for non-office working conditions

Responsibilities

• Develop and execute digital marketing campaigns to enhance digital awareness and engagement of the museum and its offerings and help scale the museum towards mass-personalisation marketing.
• Manage the National Museum of Singapore, Changi Chapel and Museum as well as Reflections at Bukit Chandu websites, overseeing the design and development of any other new system requirements that may affect the websites, particularly integration of CMS (Sitecore) and CRM systems. 
• Lead in digital project management and work with external vendors and internal teams during project and content development, as well as the management of post project follow through such as maintenance and data analysis of results against agreed outcomes. This includes execution of the digital marketing projects for exhibitions and programmes, conducting UX design validation and performing User Acceptance Testing (UAT) to ensure a positive overall user experience.
• Manage media buying and creative agencies on delivering digital campaigns, and monitor effectiveness, finance management and develop contingency strategies when required.
• Manage digital marketing software, produce analytic reports on digital marketing performance across projects to evaluate campaign effectiveness and provide recommendations.

Requirements

• Preferably at least 3-5 years of relevant experience particularly in digital marketing and communications
• Excellent communication, analytical and organisational skills, able to multi-task, and has experience in project management and preferably in government procurement as well
• Strong understanding of digital marketing channels and social media platforms
• Basic knowledge of HTML & website content development, familiarity with SiteCore CMS, Adobe Experience Cloud, Matterport 3D and relevant 3D AR/VR tools a strong plus
• Experience in the implementation and maintenance of interactive and immersive technologies will be advantageous
• Ability to work independently and as part of a team
• Interest in the Arts and Heritage Sector

Applicants will be notified on whether they are shortlisted within 4 weeks of the closing date of this job posting.

[What you will be working on]

The officer will be part of the team that works closely with CBA to formulate precinct-wide initiatives to raise awareness and drive engagement with the precinct. He/She will also work closely with precinct stakeholders and associations to drive stakeholders-led marketing efforts such as Chinatown New Year Celebrations, River Hongbao, Five Footway Festival, Qi Xi Fest, and Chinatown Mid-Autumn Celebrations.

The officer will oversee one or two key assets in Chinatown such as Chinatown Heritage Centre, Chinatown Street Market and Chinatown Visitor Centre. He/ She will ensure that we leverage and maximise the tourism value of these assets to showcase the precinct’s heritage and culture, deepen visitor experience and maximise tourism returns.  He/ She would need to work closely with the appointed operator(s) to ensure that the asset(s) are well managed and there is robust programming such as events, workshops and activities as well as strategic marketing plans to drive visitorship and enhance visitors’ experience.

To achieve the above, the officer should adopt a strategic and holistic view to align plans with other agencies. This involves shaping available land sites, assets, and offerings to drive the tourism agenda and ensure alignment with the Board’s strategic vision for the precinct. He/ She will also work closely with our Marketing colleagues and Regional Offices to ensure alignment and provide updated and relevant content to facilitate the marketing of our cultural precincts in the respective marketing channels.

[What we are looking for]

• At least 5 years' working experience

• Strong oral, written and presentation skills

• Strong stakeholder management and interpersonal skills

• Good negotiation skills

• Good multi-tasking ability with attention to detail 

• Comfortable with numbers and meticulous in paperwork

[What you will be working on] 
•Responsible for assessment and compliance audits of clubs and associations, which includes trade associations, managements corporations, town councils, approved pension and provident funds, mutual benefit organizations and exempt bodies such as 1st Schedule cases, trade unions and co-operatives.
•Evaluation and approval of Section 5 pension or provident fund.
•Responsible for the assessment of income of estate, private trusts, settlements and Unit Trusts.
•Processing applications for artefacts, computers and public sculpture donations.
•Evaluate application for double tax deduction scheme for approved grant-makers.
•Answer to enquiries at the counter, over the telephone and via snail mails and emails.

[What we are looking for] 
•Bachelor’s Degree/Polytechnic Diploma (preferably in Accounting or Business Administration).
•Good knowledge of principles of accounting and taxation laws relating to businesses.
•Preferably 2 to 5 years of practical experience in dealing with taxation of businesses. Experience in taxation law relating to bodies of persons is a plus.
•Meticulous and analytical.
•Good interpersonal, verbal and written communication skills.
•Resourceful and able to work independently in a team environment.