Responsibilities
Exemplify professionalism through proper grooming, conduct, and effective presentation of hotel or serviced residence product and ..
Responsibilities
Exemplify professionalism through proper grooming, conduct, and effective presentation of hotel or serviced residence product and services.
Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
Demonstrate proficiency in the sales process, building rapport, asking open questions, following up, managing expectations, addressing conflicts, overcoming objections, closing deals and obtaining post-feedback.
Identify and pursue new sales leads and prospects to grow account/ client base.
Nurture and strengthen relationships with existing clients to foster loyalty.
Promptly handle leads, inquiries and provide suitable solutions to clients.
Utilize various company systems and sales tools diligently including property management systems, customer relationship management systems, and booker loyalty.
Collaborate with the Operations team to ensure exceptional guest experiences.
Collaborate with Revenue Management team to optimize hotel / serviced residence rates.
Attend client events and provide assistance as needed.
Ensure timely responses and communication with clients.
Gather and provide publicly available market information to stay informed.
Regularly update superiors and the team on activities and market information.
Achieve monthly sales targets to meet overall cluster budget.
Promote and enroll clients in the booker loyalty program.
Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management.
Adhere to statutory regulations and internal guidelines/ SOPs.
Follow up with clients whose payments are outstanding and long overdue.
Participate in adhoc or promotional client and hotel/ serviced residence activities.
Assume any other assigned duties by superiors diligently and professionally.
Requirements
Diploma or Degree in Sales and Marketing
At least 3 years of relevant experience in hospitality industry
Excellent communication, interpersonal, networking and organisational skills
Strong negotiation and presentation skills
Able to work well under pressure in a fast paced environment
Responsibilities
Day-to-day sales activities include telemarketing, sales calls,hotel visits, entertainment, virtual presentations etc.
Be famili..
Responsibilities
Day-to-day sales activities include telemarketing, sales calls,hotel visits, entertainment, virtual presentations etc.
Be familiar and effective in the sales process: create rapport, ask open questions, follow-up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback
Acquire new sales leads/ prospects and establish new accounts to grow account/ client base
Foster and develop relationship with existing clients and customers to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly
Achieve various monthly sales targets set to meet overall cluster budget
Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans
Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
Compliance with statutory regulations and internal guidelines/ SOPs
Follow up with clients whose payments are outstanding and long overdue
Requirements
Diploma or Degree in Sales and Marketing
At least 3 - 5 years of relevant experience in hospitality industry
Excellent communication, interpersonal, networking and organisational skills
Strong negotiation and presentation skills
Able to work well under pressure in a fast paced environment
Self-motivated, team player, result oriented individual with strong business acumen
