Total 7 quality assurance job vacancies in Sales / Marketing category in D07 Golden Mile, Middle Road

Job Description & Responsibilities:

• Plan audits on clients
• Perform audits on clients
• Follow up on corrective actions to be taken by clients
• Review clients' corrective actions
• Finalize audit reports
• Prepare monthly report
• Conduct certification audits as an external auditor
• Ensure the computer information is kept updated

*On-the-job and external training shall be provided.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Manager, ESG and Quality Improvement to join our team!

The Manager, ESG (Environmental, Social, and Governance) and Quality Improvement, is responsible for overseeing the development, implementation, and continuous improvement of Quality Improvement initiatives aimed at advancing our Key Strategies to Achieve Excellence.

The role will focus on sustainability, social responsibility, governance, and operational excellence. This includes overseeing the five key areas: Environment, Supply Chain, Employees, Stakeholder Relations, and Health & Safety. Additionally, the role is responsible for promoting initiatives related to 'embrace' and/or sanctuary, ensuring clear communication, and fostering a thorough understanding and execution of CSR practices

The role combines a commitment to both environmental and social responsibility while focusing on enhancing the quality of hotel services and operations. The ideal candidate will be a proactive leader capable of managing ESG programs, driving sustainable practices, and leading quality improvement projects to enhance guest satisfaction and operational efficiency.

Quality Improvement

• Continuously encourages reporting and recording of defects from all sources daily.
• Ensures all guest defects are resolved prior to or after guest had departed the hotel.
• Statistical analysis of data and reduce the recurrence of trend defects.
• Identify specific key drivers of satisfaction for hotel and communication of results throughout the hotel. Partners with regional office to provide leaders with Operational Reports and analysis to meet/exceed goals.
• Facilitates core project teams, ensures utilization of quality tools and reports out/updates hotel leaders and regional office the status of the team Responsible for training new and existing colleagues on the utilization and benefits of QI initiatives for continuously improving systems and processes.

Environment:

• Supervise and support the hotel’s Environmental Management System (EMS) through ISO14001 certification
• Work with the engineering team to ensure targets for water, energy and Co2e are met
• Implement activities and policies that promote environmental awareness

Supply Chain:

• Work with the purchasing team to ensure the supplier code of conduct and green purchasing guidelines are upheld
• Develop partnerships with local and eco-friendly suppliers
• Communicate any pertaining CSR related information at yearly supplier forums

Employees:

• Develop a meaningful CSR employee volunteerism calendar of events to meet hotel targets
• Work with HR to ensure Shangri-La standards for staff wellbeing, hotel facilities and fair working practices are maintained
• Support the group wide policy to include 2% of permanent headcount of People with Disabilities (PWD’s)

Stakeholder Relations

• Conduct conducive dialogue and share good CSR practices with local communities, NGO’s, civil society, local government and businesses
• Ensure expertise from the hotel is used towards making a positives impact on the local community
• Where needed, register as member of local associations and attend meetings to leverage CSR locally

Health and Safety

• Supervise and support Occupational Health & Safety certification (ISO 45001)
• Support Fire Life Safety standards across the hotel
• Work with HR to develop targeted health activities for employees

About Foodsta Kitchens

Headquartered in Singapore, Foodsta Kitchens is a digital first restaurant company with operations in Singapore and India. Foodsta owns and operates 6 fast casual brands in Singapore – Bloom Cafe Pte Ltd (Formerly known as Artisan Boulangerie Co.(ABC), Alt. Pizza, Green Monster, Chi Ji and Fat Mario, Now Pizza. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

Reports To: Director

Key Responsibilities:

Audit and Compliance

Food Quality and Operational Audits:

• Develop and implement comprehensive audit programs to assess food quality, safety, and compliance with internal and external standards / regulations (e.g., SFA, HACCP).
• Conduct regular, detailed audits across multiple locations, focusing on health and safety, preparation processes, and final product presentation.
• Perform mystery shopper assessments and operational reviews, particularly targeting high-volume quick service restaurants (QSR) and fast-food environments, to ensure consistent adherence to quality standards. In addition, work with external agencies.
• Analyze audit findings to identify non-compliance issues and develop corrective and continuous action plans.
• Use feedback mechanisms to identify areas for improvement, ensuring continuous enhancement in both product and service quality.

Training and Development

Quality and Compliance Training:

• Design and implement robust training programs focusing on food safety, quality control, and regulatory compliance.
• Train kitchen and service staff on food science principles, emphasizing best practices in hygiene, safety protocols, and quality assurance.

Halal and SFA Compliance:

• Liaise with certification bodies to ensure compliance with regulations across all products and processes.
• Enforce strict adherence to halal standards, from ingredient sourcing to final food preparation.

Innovation

Menu Development:

• Work with the culinary, operations and marketing teams to design innovative menu items, focusing on market trends, customer preferences, and seasonal ingredients.
• Leverage food science and nutrition expertise to create balanced, appealing, and nutritionally sound offerings.
• Research and analyze competitor products, particularly in fast food and QSR sectors, to introduce unique, high-quality pizza and other menu items.
• Conduct extensive testing and refinement of recipes, ensuring they meet taste, quality, and nutritional standards before integration into the menu.

Continuous Improvement

Process Optimization:

• Identify inefficiencies in operations, particularly in high-volume QSR and fast-food settings, and implement process improvements.
• Utilize data analytics and customer insights to refine processes, enhance service delivery.

Qualifications & Experience

Education:

• Diploma in Culinary Arts, Food Science, Hospitality Management, or Business Administration.
• Certifications in food safety (e.g., HACCP, ISO 22000, WSQ Level 3) strongly preferred.

Experience:

• Minimum 5 years of experience in audit, food innovation, quality management, or product development, specifically within QSRs, fast food chains, or multi-location F&B environments.
• Proven track record in menu development, applying food science and nutritional principles to create appealing, health-conscious offerings.
• Experience leading cross-functional teams and implementing quality systems across multiple outlets.
• Knowledge of pizza workflow is a plus point.

Skills & Competencies:

• Strong creative thinking with a deep understanding of food science, nutrition, and culinary innovation.
• In-depth knowledge of quality management systems, food safety standards, and operational processes in fast food and QSR settings.
• Excellent communication and leadership skills to collaborate across teams and locations.
• Analytical and problem-solving abilities to translate data and customer feedback into actionable improvements.
• Bilingual proficiency in English and Mandarin is advantageous.

Job Responsibilities:

• Handle client inquiries and provide pertinent information via email or WhatsApp.
• Preparation and Lodgement of ACRA forms such as Annual Return, Extension of Time, Change of Officers and Particulars etc.
• Send reminders for compliance deadlines, such as annual returns, and other obligations.
• Facilitate communication and coordination with other teams as needed.
• Preparation and Filing of minutes and resolutions of Board of Directors and of Shareholders.
• Attend to filing, typing and scanning of documents as necessary.

Job Requirements:

• Candidates should have a minimum of two years of experience in the relevant field.
• Preferably adept at effectively using Excel, Word, and other CRM platforms.

1. Development and implement marketing strategy to address and a build a comprehensive marketing plan to deliver value to our Chinese clients
2. Work closely with the lines of services by providing productive relationships that foster trust and create opportunities for the Firm
3. Prepare marketing and media communication materials in Chinese language
4. Familiarise with preparing reports and financial statements in Chinese
5. Plan, run and oversee marketing events including conferences, seminars and client workshops
6. Liaising with and servicing the Firm's Chinese clients
7. Familarise and able to advise clients in China the benefits of operating their current businesses in Singapore
8. Contacts and network with the coporate secretarial and tax firms in China (i.e. work experiences in China) to create opportunities for collaboration with the Chinese firms across lines of services (Consulting, Assurance, Accounting and Tax)
9. Conversant in English and Chinese to be able to bridge the linguistic and cultural barriers and help to promote interation between our Chinese clients and the local SMEs

Considering on how to further enhance your personal brand as an accounting professional? Be part of a culture that provides you an endless opportunity to thrive.

Widely recognised as a Leader of Transformation in the accounting industry, Precursor is one of the top 30 accounting firms in Singapore offering audit, tax, accounting and advisory services to over 600 local and multinational enterprises across diverse industries.

Our commitment towards quality and innovation excellence has won us many accolades, including Winner of Best Practice Award in 2018 and Innovation Award in 2016 during the Singapore Accountancy Awards. We are also the only accounting firm to be accredited as People Developer by Enterprise Singapore for our relentless drive towards Business Excellence in People Development.

We always put our people first and strive to serve every client with distinction. Our engagement with every client represents the start of a long lasting relationship, through which we firmly hold on to our values of Mutual Respect, Integrity, Commitment and Excellence.

Take a peek at every milestone we’ve accomplished over the years here:

https://www.precursor.com.sg/en/about-precursor/our-milestones/

What are you waiting for? Come join our inspiring journey!

Job Responsibilities

• Responsible for providing a full spectrum of accounting, GST, corporate tax and other corporate services in accordance with professional standards to a portfolio of clients from various industries.
• Any other duties assigned

Job Requirements

• Diploma in Accountancy, Degree in Accountancy, ACCA or other equivalent professional qualifications
• Minimum 1 year of relevant working experience
• Proficiency in MS office applications
• Experienced with Xero & QuickBooks Online is preferred
• First time job seekers with relevant qualifications are welcome to apply

Qualities

• Positive work attitude and willingness to learn
• Possess good interpersonal, written & oral communication skills
• Meticulous and organized individual with strong initiative
• Able to work in a fast-paced environment managing multiple assignments and multi-tasking

KEY RESPONSIBILITIES

The key responsibilities for this role include but are not limited to the following:

1. Engage and support members to ensure they comply with key GPSNR requirements including the Policy Framework, Reporting Requirements, and other processes under the Assurance Model.
2. Managing GPSNR’s assurance and verification systems
3. Facilitate development of the platform’s processes and technical tools. These developments often take place through multi-stakeholder meetings and will require you to prepare meeting agendas, draft minutes, and facilitate meetings.
4. Work with the CRM department to clean and analyse data submitted through the GPSNR Reporting Requirements to identify opportunities for reporting improvements
5. Work with the Communications department to craft communications about the platform’s progress and latest developments
6. Develop strategic roadmaps to effectively advance the platform’s mission apart from the duties stated above, to perform any duty or duties reasonably assigned.

REQUIRED COMPETENCES & QUALIFICATIONS

• The ability to review documents meticulously and work with detailed information
• Comfort with learning and working independently, including developing strategies with limited information and prioritising tasks in a dynamic environment
• The ability to work effectively in teams of different compositions and sizes, and the flexibility to adapt to different communication and working styles across different teams
• Initiative to develop strategies, procedures, and document templates that support the platform’s work
• High level of emotional intelligence with good interpersonal communication skills

ADVANTAGEOUS COMPETENCES & QUALIFICATIONS

• Experience working on agricultural commodities or in related sustainability fields
• Experience working within multi-stakeholder initiatives, assurance systems, or auditing processes
• Experience with grant tracking and reporting
• Familiarity with working in an international environment
• Established communication and presentation skills
• Proficiency in more than one language

ABOUT YOU

You’re passionate about creating positive impact in an important tropical commodity and are keen to work with a diverse range of external stakeholders.

You understand the roles that different actors play in creating systemic change and can communicate effectively with businesses, NGOs, and farmers.

You work well independently, are adaptable to changing conditions, and can collaborate effectively with team members.

You’re an effective communicator who can foster strong relationships and nurture collaboration among diverse stakeholder groups.

You are also detailed and meticulous and can study company reporting and documents closely.

Other Benefits

Flexible working arrangements, learning and development budget support, employee insurance, generous leave allotments

Work arrangements

Flexible, can be in-person, hybrid, or full-remote depending on employee preferences