Job Purpose
Are you passionate about connecting customers with products that meet their needs? Join Great Eastern as a Product Specialist, Telemarketing, where you'll have the opportunity to market personal line products to OCBC customers through outbound efforts and provide exceptional service for inbound sales inquiries.
You will also take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.
The Job
· Achieve sales target KPIs, call quality and operational standards;
· Identify opportunities for cross-selling and up-selling;
· Handle and follow up with customer enquiries with confidence;
· Convert leads provided by the bank to sales through telemarketing activities;
· Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;
· Liaise with internal departments on policy fulfillment;
· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
· Highlights any potential concerns /risks and proactively shares best risk management practices.
Our Requirements
· Confident communicator with excellent verbal and written skills
· Comfortable with outbound calls and stakeholder interactions
· Strong persuasion and negotiation skills
· Patient and resilient to handle rejection and objections
· Independent, organized, and positive worker with excellent interpersonal skills
· Good team player with ability to multitask and meets high service standards;
· Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work
· High level of integrity, takes accountability of work and good attitude over teamwork.
· Takes initiative to improve current state of things and adaptable to embrace new changes.
· Minimum GCE ‘O’ Level / Diploma;
· Relevant insurance certifications such as BCP, PGI and HI will be preferred;
· Prior experience in the insurance industry will be advantageous;
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
