Total 6 job vacancies by Byd (singapore) Pte. Ltd.

About Us:

At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic NPS Executive to join our team and help accelerate our brand’s growth.

Roles & Responsibilities:

• Manage and handle BYD Vehicles, Net Promoter Score. This include but not limited to:

1. Analyze customer complaints, and refine product and service improvement points.
2. Regularly produce analysis reports, report to the company, and provide decision-making direction for the company.
3. Establish customer complaint handling standards and processes, track the progress of dealer complaint handling, and evaluate the closed-loop handling effect.
4. Conduct research & survey on customers, distributors and their aftersales.
5. Score & compare performance, analysis sector & propose improvement.
6. Provide an overview of BYD NPS landscape.
7. Conduct NPS operation check.
8. Manage NPS database.

Job Requirements:

1. Degree or Diploma in Business management, marketing, business administration or engineering.
2. 5 years working experience in automotive distributor/dealer environment.
3. Conversant with Microsoft office, words, excel, power point etc.
4. Those with software and IT knowledge is preferred.
5. We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients (spoken/written).

Job Responsibilities:

1. Develop and release warranty claims policies for service providers.
2. Review and settle service provider claims.
3. Provide training and support for service providers on claims processes.
4. Inspect and supervise the disposal of service provider claim parts.

Recruitment Requirements:

1. Minimum Bachelor in any field.
2. At least 3 years of warranty admin experience in automotive industry.
3. Strong communication skills, preferred proficiency in English and Mandarin to liaise with HQ colleague.

Job Responsibilities:

1. Oversee the control of after-sales service agreements with service providers.
2. Localize and manage service providers' business policies such as network permission, marketing activity, parts and accessories assessment policies, set and control pricing policies.
3. Implement and assess policies related to after-sales customer complaint handling.
4. Handle complaints and follow up with external platforms.
5. Coordinate customer complaint information.
6. Handle translation and printing of after-sales related materials.

Recruitment Requirements:

1. Minimum bachelor's in automotive related or project management fields.
2. Experience in automotive after-sales, including customer complaints and business-related tasks.
3. Strong execution ability, service awareness, and communication skills.
4. Proficiency in MS Office and other office software.

Job Responsibilities:

1. Manage service provider performance assessments.
2. Oversee service quality management.
3. Conduct research on business policies and information.
4. Implement and manage business policies and marketing activities.
5. Manage after-sales channels, including ensuring the implementation and updating of store standards.
6. Develop and manage third-party service providers.
7. Facilitate the signing of after-sales service agreements with service providers.
8. Develop and manage the collection and recycling of used batteries.

Requirements:

• Minimum Bachelor’s degree preferably in marketing or project management.
• At least 2 years of experience in after-sales operations management or related work at an OEM or automotive importer.
• Strong service awareness and communication/coordinating skills.

Job Responsibilities:

1. Produce and manage technical documents, including writing technical cases, monthly technical reports, updating PDI technical files, and managing inventory vehicle technical documents.
2. Manage market technical operations, including managing and improving service provider technical managers, internal training management, regular assessment management, technical capability evaluation and improvement, market survey analysis, localization promotion, and the implementation of company technical management regulations.
3. Provide claims support, including promoting technical determination of fault responsibility and pre-review of claim forms.
4. Follow up on technical projects, including managing and supporting technical projects and promoting market-oriented projects.
5. Manage quality, including collecting and organizing market issues and following up on difficult problems with relevant departments at headquarters.

Recruitment Requirements:

• Minimum Degree in relevant field such as Electrical Engineer..
• At least 3 years of experience in vehicle maintenance or and after-sales technical management.
• Strong interpersonal communication and coordination skills.
• Preferable with class 3 driving licece.
• Proficiency in English or Chinese in order to liaise with HQ colleague from China.

1. Establish competitive and luxury brand-specific customer experience and operational processes through in-depth user insights and industry research, and implement them in conjunction with showroom management.
2. Identify existing pain points in customer experience within the automotive industry, propose practical operational optimization solutions, and drive their initiation and implementation within the company.
3. Fully understand the company's strategy, Denza's brand image, and positioning to set standards for operational processes and customer experience, iterate and maintain these standards, and ensure their effective execution and supervision through collaboration with various departments, thereby enhancing overall operational efficiency.
4. Continuously optimize service processes and improve service quality to increase customer satisfaction and brand recognition.
5. Continuously analyze data, customer profiles, project tracking, and market research, collaborate with frontline teams, and initiate customer experience innovation projects based on business needs.

Requirements:

1. More than 5 years of relevant experience in the automotive industry, familiar with the service experience operations processes and models of local luxury car brands.
2. Preference given to candidates with experience in customer experience roles (operations, training, sales, product manager, etc.) in industries such as airlines, five-star hotels, fine dining, and luxury goods.
3. Possess innovative thinking and acute market insight, with a high sensitivity to customer experience.
4. Demonstrate an inclusive, open-minded, and forward-thinking attitude, keeping up with cultural phenomena, new trends, and industry developments.
5. Have strong data analysis skills and be proficient in using common office software such as Excel and PowerPoint.