Air Freight Customer Services Assistant/Executive
Full-time
Senior Executive
2 months ago
Job Responsibilities
Fully utilize inhouse system to handle air export shipment bookings
Co-ordinate with internal/external stakeholders on shipm..
Job Responsibilities
- Fully utilize inhouse system to handle air export shipment bookings
- Co-ordinate with internal/external stakeholders on shipment readiness and delivery schedules
- Ensure timely preparation of documents (invoices, report, permit, Airway bill)
- Provide flight details promptly and give timely feedback to customers on freight status.
- Ensure on time cost approval as well as GST billing and collection
- Handle all customers' enquiries timely and effectively
- Other assignment as and when assign by the management
Job Requirements
- Min 1-2 years of working experience in the related field, e.g., airfreight customer service, co-loading etc.
- Proficient with Microsoft Excel
- Willingness to learn, quick learner, and accountability
- Ability to multi-task, prioritize, and manage time effectively
- Exceptional customer service and follow up skills
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