Total 800 customer experience manager job vacancies in Transportation / Logistics category in Singapore

Job Descriptions:

Logistics

• Follow up on all import shipping documents from factories and update shipment details. Ensure shipment detail file is updated on a timely basis.
• Ensure all imports arrive on time by checking carriers’ website and follow up with 3PL for timely clearance
• Manage any discrepancies between physical stocks and documents from factory
• Report all incoming damages to factory and follow up on resolution
• Ensure quality issues detected by 3PL are followed by QA with factory for resolution and handle all claim process
• Report to factory immediately all temperature excursion incidences
• To support GSA Finance - raise PO for all logistics spend, perform goods receipt in PO system, verify invoice, make accruals and prepare logistic cost dashboard.

Customer service

• Check customer orders received is align with allocation provided by Supply Planner
• Release customer orders into RDC system
• Update and consolidate actual shipped orders to ensure customer’s orders are fulfilled
• Issue invoice and attach COA for all export shipments
• Co-ordinate with 3PL and Freight forwarder to ensure on-time shipment to customers
• Ensure all redressed products are shipped within agreed time in 3PL contract
• Ensure completeness of export documents before filing

Planning

• Support regional planners to take actions to manage ageing stocks
• Working with selected factories to review supply planning to ensure supply is within target range and shipment is on time. Provide early alerts to markets when there is potential risk of out of stock
• Other duties as required by Manager or as per detailed in any updated Standard Operating Procedure

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Location: Suntec

Office Hours

1 year contract

Logistics

• Follow up on all import shipping documents from factories and update shipment details. Ensure shipment detail file is updated on a timely basis.
• Ensure all imports arrive on time by checking carriers’ website and follow up with 3PL for timely clearance
• Manage any discrepancies between physical stocks and documents from factory
• Report all incoming damages to factory and follow up on resolution
• Ensure quality issues detected by 3PL are followed by QA with factory for resolution and handle all claim process
• Report to factory immediately all temperature excursion incidences
• To support Finance - raise PO for all logistics spend, perform goods receipt in PO system, verify invoice, make accruals and prepare logistic cost dashboard.

Customer service

• Check customer orders received is align with allocation provided by Supply Planner
• Release customer orders into RDC system
• Update and consolidate actual shipped orders to ensure customer’s orders are fulfilled
• Issue invoice and attach COA for all export shipments
• Co-ordinate with 3PL and Freight forwarder to ensure on-time shipment to customers
• Ensure all redressed products are shipped within agreed time in 3PL contract
• Ensure completeness of export documents before filing

Planning

• Support regional planners to take actions to manage ageing stocks
• Working with selected factories to review supply planning to ensure supply is within target range and shipment is on time. Provide early alerts to markets when there is potential risk of out of stock
• Other duties as required by Manager or as per detailed in any updated Standard Operating Procedure

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

Roles & Responsibilities:

• Plan, lead and monitor progress and performance against the project plan
• Manages day-to-day operational aspects of a project, which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
• Take actions to deal with the results of delay, bad weather or emergencies at construction site
• Liaise with clients, main con, subcontractors and authorities in resolving site issues
• Effectively applies safe and economical methodology enforces project standards

Requirements:

• Minimum 10 years' construction experience in project/site management in construction industry
• Independent, diligent, meticulous and highly motivated with excellent team spirit

Randstad is collaborating with a rapidly growing, homegrown consumer food brand that is making a significant impact on the global stage. They are headhunting for a Supply Chain Manager - you will be entrusted to oversee the end-to-end supply chain movement.

Salary: $7500 - $9000
Working location: North
Working days: 5 days a week

The job:

• Plan the demand and supply of finished goods
• Lead the S&OP process
• Monitor and develop the distribution and inventory plans
• Oversee the order fulfilment process

The Talent:

• Min. Diploma in Logistics and Supply Chain Management or any other related field.
• Minimum 3 years of working experience in supply chain and logistics
• Preferably in consumer products

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working hours: 9am - 6pm
Salary: $4000 - $5000 + Commission
Working Location: Macpherson

Job Responsibilities

• Lead, manage, and motivate a team of Salesmen to achieve sales targets.
• Establish clear sales goals and objectives for the team, ensuring alignment with the company's overall targets.
• Regularly assess the performance of salesmen, providing feedback, guidance, and support to help them achieve their targets.
• Provide training and development opportunities to salesmen to enhance their skills and improve sales performance.
• Achieve a monthly sales target of 30 new cars, with both new and used cars contributing to the goal.
• Oversee the management of sales leads, ensuring timely follow-up and conversion of leads into sales.
• Assist salesmen in negotiating deals and closing sales to meet or exceed sales targets.
• Manage the sales department's budget, ensuring expenses are controlled and financial targets are met.
• Prepare and present regular sales reports to senior management, highlighting performance against targets, trends, and areas for improvement.
• Conduct market research and analysis to identify opportunities, threats, and trends in the new and used car markets.

Requirements:

• Min 10 years in the relevant field is required
• Experienced in leadership and team management
• Proven track record in sales in the automotive industry
• Strong analytical skills to assess market trends, sales performance, and financial data.
• Possessing a valid Singapore driving license is preferred

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Key Account Manager | Ocean Freight Manager | Up to $6k | Changi

Basic Salary: $5,000 – $6,000 per month (depending the working experience)
Working hour: Mon to Fri 8:30am to 6pm
Working Location: Changi Airfreight Centre

Job Scope:

You will report to the Branch Manager and will lead a team of ocean freight personnel.

• Manage and coordinate the day-to-day operations of the ocean freight department and resolve any operational-related problem.
• Lead and supervise the Ocean operation team, ensuring high levels of customer satisfaction.
• Develop and maintain relationships with shipping lines, port operators, and other key stakeholders.
• Negotiate pricing, services and terms with the approved vendors and co-loaders, to max monthly Ocean GP.
• Coordinate and negotiate with other company oversea stations.
• Participate in existing and new RFQ or any bidding projects when need.
• Implement process improvements to enhance operational efficiency and service quality.
• Monitor industry trends and regulatory changes affecting ocean freight operations.
• Prepare reports and analyses on department performance for upper management.
• Ensure compliance with all international trade and shipping regulations.
• Support Ocean Business Development and Trade Lane Management.
• Other assignments by management if any.

Requirements:

• Tertiary Education, with freight forwarding (FCL/LCL) experience
• Minimum 5-10 years work-related experience in Ocean Freight Procurement.
• Experience in Tariff management and Tender management
• With Team Leader experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

• Industry/ Organization Type: Manufacturing & Production
• Position Title: Supply Chain Manager/Logistics & Procurement Manager
• Working Location: Woodlands
• Working Hours: 5 days, Monday – Friday (9 am – 6 pm)
• Salary Package: Up to $6000 + $100 (Travel Allowance) + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Strategically plan and execute the company’s supply chain operations.
• Manage the purchasing and logistics teams, including budgetary responsibilities.
• Track and report on key procurement and logistics performance indicators.
• Analyze and optimize inventory management to improve turnover and working capital.
• Enhance purchasing strategies to meet goals related to delivery, quality, and cost efficiency.
• Oversee logistics to ensure accuracy in delivery and inventory management.
• Lead vendor management including selection, negotiations, and contracting.
• Foster strong relationships with suppliers and logistic partners.
• Ensure regulatory compliance and adapt operations to meet customer needs effectively.
• Identify and address process bottlenecks, recommending improvements for operational efficiency and ISO compliance.
• Undertake additional tasks as required.

APPLY NOW!!!

• Bachelor’s or Diploma in Supply Chain Management, Procurement, or related field.
• Minimum of 5 years relevant experience with at least 2 years in a managerial capacity.
• Proficiency with ERP systems, preferably SAP.
• Strong analytical, problem-solving, and organizational skills.
• Excellent teamwork capabilities and adaptability in a dynamic environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67783 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Summary:

• Basic Salary Range: $2000 – 3800 + AWS + VB
• Time: Mon – Fri 9am – 6pm and alternate Saturday 9am – 1pm
• Location: Changi Cargo

Job Responsibilities:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements:

• At least 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• At least “O” & “N” Levels.
• Familiar with CCN system.
• Proficient in MS Office and Excel.
• Good communication skill and customer service oriented.
• Flexible / Adaptive to changes and Meticulous to details
• Able to work independently with minimum supervision.
• Candidate may be required to work on shift and weekends.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Note: The position will be located in China for a minimum of 9 months.

Base salary is up to S$9,000

Job Summary:

• As the Supply Chain Manager, you will oversee and optimize the supply chain operations across the APAC region, focusing on efficiency and alignment with business objectives. Collaborating closely with cross-functional teams including procurement, logistics, manufacturing, and sales, you will ensure seamless coordination to meet operational goals and customer requirements.

Key Responsibilities:

• Develop and execute comprehensive supply chain strategies aligned with regional business objectives and global guidelines.
• Collaborate with global stakeholders to standardize and align supply chain processes across regions.
• Manage and optimize logistics operations including transportation, warehousing, and distribution activities throughout APAC.
• Optimize transportation routes and modes to minimize lead times and costs, ensuring on-time product delivery.
• Implement effective warehouse management practices to streamline inventory handling, storage, and order fulfillment processes.
• Conduct regular analysis of supply chain metrics, identifying areas for improvement and implementing corrective actions.
• Oversee inventory management, demand forecasting, and procurement strategies to maintain optimal inventory levels while minimizing risks and costs.
• Monitor market trends, industry developments, and customer demands to proactively address supply chain challenges.
• Implement best practices and innovative solutions to enhance supply chain efficiency, cost-effectiveness, and agility.

Requirements:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 7-10 years of progressive experience in supply chain management within the electronics manufacturing industry.
• Strong understanding of logistics, distribution, import/export requirements, and customs practices.
• Proven track record in managing complex supply chain networks across multiple countries in the APAC region.
• Excellent leadership skills with the ability to motivate teams, foster collaboration, and achieve results.
• Proficiency in supply chain principles, logistics, procurement, inventory management, and demand forecasting.
• Strong analytical, problem-solving, decision-making, communication, and stakeholder management skills.
• Experience liaising effectively with counterparts in China and Taiwan.
• Willingness to travel within the APAC region as required.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

Job Responsibilities:

• Provide top-tier technical support and quality information to car manufacturers, distributors, and Service Dealers (SD) to drive continuous product quality improvement
• Support the establishment and management of SD network expansion in DIAS responsible territories, ensuring a seamless service experience for our customers
• Conduct engaging onsite and virtual technical trainings and audits to SD, guaranteeing that repair capabilities meet and exceed standards.
• Maintain and ensure the operational readiness of all repair equipment and diagnostic tools,enabling efficient service delivery
• Offer ad-hoc support to automotive sales and related departments, contributing to the overall success of our automotive business

Job Requirement:

• Minimum Diploma in Engineering, Automotive, or a related field.
• 3 - 5 years of hands-on technical experience in the automotive industry, showcasing your expertise and dedication
• Proven experience in conducting both theory and practical trainings, ensuring effective knowledge transfer.
• Preferably, previous experience in the automotive aftermarket and dealership management segment, demonstrating your familiarity with industry best practices.
• Solid technical knowledge in the automotive industry, enabling you to excel in your role.
• Strong project management and communication skills, essential for collaborating effectively with stakeholders.
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint), facilitating seamless documentation and presentation

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Moy See Meng (Jasmine)

EA Personnel Reg No: R24123391

Our client, a well-established MNC is seeking for a Aftersales Manager ( Automotive Operations ) - $ 7,500.00 to $ 8,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Min 5 years experience leading a team to run daily operation in an Automotive showroom.
• Possess strong Automotive (vehicle) technical knowledge
• Possess strong communication and interpersonal skills to deal my all level of customers.
• Confident, strong leadership ability

Others

• Working location: Central area
• Salary: Up to $ 8,000.00 + Attactive bonuses

Interested candidate can send in your resume (word format prefer) to [email protected]

Working hours

• 5 Day work week; Working hours: 8:30am to 6:00pm
• Work on Public Holiday when required
• Overtime work when required

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

We are searching for a Global Supply Chain Manager for a listed company in plastics machinery as part of their plant to expand the office in Singapore.

Responsibilities:

1. Lead and manage the company's global supply chain team, covering aspects such as planning, procurement, logistics, manufacturing execution, warehousing, and transportation.

2. Develop and execute global supply chain strategies, enhance localization of supply chains in various regions to ensure efficiency, reliability, and cost-effectiveness.

3. Manage supplier relationships, including supplier selection, evaluation, performance management, cost reduction, to ensure stability and sustainability of the supply chain.

4. Coordinate and communicate supply chain activities with internal departments (such as production, sales, quality control) to meet customer demands and ensure on-time product delivery.

5. Supervise the global logistics network, optimize transit time of goods and transportation costs.

6. Analyze supply chain data and trends, propose improvement suggestions, and implement continuous improvement plans.

Requirements:

1. Bachelor's degree or above, major in Supply Chain Management, Logistics Management, or related fields preferred.

2. At least 3 years of experience in global supply chain management, familiarity with global logistics mechanisms, experience in multinational companies preferred.

3. Excellent leadership and team management skills, able to motivate team members and drive them to achieve business goals.

4. Excellent communication and coordination skills, able to collaborate with individuals from different departments and cultural backgrounds.

5. Excellent planning management skills, able to develop detailed project management plans and ensure their execution.

6. Strong problem-solving and decision-making abilities, able to make correct decisions quickly in complex environments.

7. Familiarity with global supply chain management tools and processes, experience in supply chain digitization and technology preferred.

8. Fluent in English both spoken and written, able to communicate effectively with global teams. Proficiency in Japanese or Spanish is a plus.

9. Familiar with rules of origin in various regions and able to identify risks in international trade.

10. Professional qualifications such as the following certifications are advantageous: CSCP certification, CSCMP certification, SSCMP certification, CLP certification, ILS certification.

11. Extensive traveling required to support the business.

Job purpose is to build and drive Supply Chain Excellence through strong end-to-end project and process management within the specific performance unit (PU) Supply Chain, OTC and Customer centric projects. Develop competencies in the specific performance unit (PU) supply chain and execute projects in close collaboration with Sales, Key Customers and other relevant partners in the supply chain. Ensure Customer satisfaction and alignment on Supply chain performances.

Key Responsibilities:

· Drive Customer specific supply chain (SC) improvements and projects

· Drive and execute Customer differentiated SC offerings projects to reduce lead time (VSM and logistics improvements) and improve quality.

· Initiate and drive improvements projects and change management in the Supply Chain to increase delivery and quality performance and ultimately Customer satisfaction.

· Support Sales, Product Management and Key Accounts in translating the Customer tailored solutions into our Supply Chain

· Supply Chain Services definition and implementation

· Build competencies within the organization and act as an interface to GSC functions.

· Drive all kind of supply chain projects aiming at delivering customer satisfaction and/or reduce inventory.

· Participate in and drive divisional OTC related projects.

· Monitor process KPIs and drive excellence within supply chain

· Customer escalations and Delivery red alert handling

Minimum requirements:

· Bachelor’s Degree or above in Business or Economy

· Minimum 5 years working experience in Supply Chain Management in Multinational Companies

· Business understanding and a global mind-set

· Excellent in English

· Knows how to apply supply chain and logistics concepts for E2E supply chains

· SIOP / S&OP knowledge

Our client, a well-established MNC is seeking for a Aftersales Manager ( Automotive Operations ) - $ 7,500.00 to $ 8,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Min 5 years experience leading a team to run daily operation in an Automotive showroom.
• Possess strong Automotive (vehicle) technical knowledge
• Possess strong communication and interpersonal skills to deal my all level of customers.
• Confident, strong leadership ability

Others

• Working location: Central area
• Salary: Up to $ 8,000.00 + Attactive bonuses

Interested candidate can send in your resume (word format prefer) to [email protected]

Key Account Manager | Ocean Freight Manager | Up to $6k | Changi

Basic Salary: $5,000 – $6,000 per month (depending the working experience)
Working hour: Mon to Fri 8:30am to 6pm
Working Location: Changi Airfreight Centre

Job Scope:

You will report to the Branch Manager and will lead a team of ocean freight personnel.

• Manage and coordinate the day-to-day operations of the ocean freight department and resolve any operational-related problem.
• Lead and supervise the Ocean operation team, ensuring high levels of customer satisfaction.
• Develop and maintain relationships with shipping lines, port operators, and other key stakeholders.
• Negotiate pricing, services and terms with the approved vendors and co-loaders, to max monthly Ocean GP.
• Coordinate and negotiate with other company oversea stations.
• Participate in existing and new RFQ or any bidding projects when need.
• Implement process improvements to enhance operational efficiency and service quality.
• Monitor industry trends and regulatory changes affecting ocean freight operations.
• Prepare reports and analyses on department performance for upper management.
• Ensure compliance with all international trade and shipping regulations.
• Support Ocean Business Development and Trade Lane Management.
• Other assignments by management if any.

Requirements:

• Tertiary Education, with freight forwarding (FCL/LCL) experience
• Minimum 5-10 years work-related experience in Ocean Freight Procurement.
• Experience in Tariff management and Tender management
• With Team Leader experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

about the company:

a global leader in freight, project forwarding, and commodities warehousing worldwide offering tailored logistics solutions

Responsibilities:

• Develop and execute freight and logistics strategy
• Manage all strategic supplier relationships
• Utilise knowledge in freight classification, routing, ports, rates and claims management
• Lead the development of freight management processes (Breakbulk)
• Conducts regular pricing reviews with service providers
• Manage freight global operational performance and drive 3PL improvements
• Weekly freight report
• Meeting suppliers as and when travelling oversea is required

Requirements:

• Msc / Degree qualification
• Min 8 years of global breakbulk cargo experience
• Experience in special steel /Iron Ore trading environment will be a big plus
• Strategic planning experience in breakbulk will be a plus
• Good knowledge of shipping operations and documentation, chartering, cargo loading.
• Ship Broker / Agent background will be highly valued
• Contract management experience

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

• Respond to user inquiries via in-app ticketing, phone, email, and walk-in.
• Assist users with app issues, job status and wallet withdrawal.
• Handle and resolve complaints efficiently.
• Help drivers with onboarding, documentation, and app usage.
• Ensure drivers adhere to service standards, authorities and platform policies.
• Investigate and resolve service-related issues.
• Investigate any platform breach or driver misconduct
• Coordinate with internal teams, authorities for problem resolution.
• Collect and analyze user feedback via reports. Suggest improvements based on feedback.
• Monitor customer interactions for quality. Participate in training and improvement initiatives.
• Replying business correspondence with plain language and business writing techniques
• Conducting phone coaching to Driver Partners who breached platform's policy
• Be a bridge between Driver Partners and Users and conduct inquiry on disputes
• Ensuring Driver Partners adhere to service, safety rules, violations and conducts by enforcing appropriate disciplinary actions & lapses
• Monitoring all driver fleet performance for rides, transport & delivery type
• Assisting undelivered parcels upon route completion, including payments & cancellation if any
• Handling of parcel exceptions such as missorted, lost, damaged parcels or missing if any.
• Ensure driver compliance to safety standards and procedures

Requirements:

• Min Secondary, Diploma in Business or related field
• Knowledge in Microsoft Office (Word, Excel, Outlook)
• Objective thinker, able to be firm yet empathetic
• Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
• Excellent communication & written skills. Problem-solving superpowers.
• Any other ad-hoc duties as assigned.

Those in carpool, ride hail, last mile delivery, transportation industry related should apply

Customer Service

• Attending to local and overseas customer’s inquiries pertaining to rates and investigating queries and complaints (eg cargo damage, short shipment).
• Inform changes in shipping info to customers (change of vessels/departure date etc).
• Weekly preparation of flyers for weak ports.
• Liaise with other departments closely for documentation.

Cargo Bookings

• Responsible for bookings and tele- marketing for local cargoes. Define the exact commodity description from the shipper.
• Pre-booking with carriers of containers and handling class cargo declaration with carriers for your own sectors.
• Inform changes in shipping info to warehouse (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in M3 or packages being booked by phone and fax.
• Getting all the BL draft in place within the given time frame for all consoles that involves AMS/ACI filing.
• Sending cargo needed via emails to all CS & Sales personnel everyday.
• Assisting Export Manager in negotiating with carriers for competitive rates whenever possible.
• Filing.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client, a well-established MNC is seeking for a Aftersales Manager ( Automotive Operations ) - $ 7,500.00 to $ 8,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Min 5 years experience leading a team to run daily operation in an Automotive showroom.
• Possess strong Automotive (vehicle) technical knowledge
• Possess strong communication and interpersonal skills to deal my all level of customers.
• Confident, strong leadership ability

Others

• Working location: Central area
• Salary: Up to $ 8,000.00 + Attactive bonuses

Interested candidate can send in your resume (word format prefer) to [email protected]

A global Agriculture company has a unique opportunity for a Supply Chain Project Manager to be an integral part of their Asia expansion. As Project Manager, you will have a diverse role, working closely with leadership teams, developing project plans and executing such plans into key regional markets.

As the company expands its presence in Asia, the Project Manager’s role will include building distribution networks, developing go to market strategy (including channel identification), building strategic partnerships/alliances with local customers and continually expanding sustainability efforts through their own products and customer collaboration. In addition, the Project Manager will lead a team enhancing digital capabilities by building a new platform to support customers and grow their presence in the region.

The successful candidate will have excellent project management skills with experience in entering new markets which will include distribution, go to market and digital strategies. The Supply Chain Project Manager will combine strategic planning with a proven track record in implementation as well as being a proven people leader able to lead multi-functional teams to ensure project delivery in line with company objectives. In addition, you will have strong stakeholder management skills with experience working with regional and global teams; the candidate must come from the Agriculture or a related industry.


Reg No: R1332780
BeathChapman Pte Ltd
EA License: 16S8112

Lead/Manager - Supply Chain Automation Maintenance

This role leads automation maintenance team in conducting regular preventive and predictive maintenance on storage systems, equipment, and packaging machines. This role will focus on maintaining and enhancing existing automation capabilities while developing a skilled team of automation and maintenance technicians.

Responsibilities

• Oversee the modification of robotic and automation systems by the automation team.
• Guide technicians in diagnosing and repairing complex logistics and packaging equipment malfunctions.
• Lead efforts to identify root causes of failures using statistical methods and recommend design, tolerance, or process adjustments.
• Collaborate closely with operations teams to ensure all automation equipment and processes meet safety standards and align with company policies.
• Compile reports on system performance and breakdowns from shift engineers and field technicians for management review.
• Partner with the IT team and storage system vendors to swiftly resolve system disruptions.
• Ensure seamless project handover to the Operations team upon completion and provide support to other functions as needed.
• Lead the team in developing work instructions, safety risk assessments, and Continuous Improvement projects.
• Ability to analyze process flows to identify and mitigate bottlenecks, collaborating with operations for proactive solutions.

Qualifications

• Bachelor's Degree in Electrical & Electronic, Mechatronics, Mechanical, Industrial Engineering, or related field.
• Over 4 years' experience in maintaining automation systems.
• Demonstrated experience in end-to-end project implementation for Robotics and Industrial Engineering.
• Knowledge of Automatic Storage and Retrieval Systems, Warehouse control systems & Integration software is advantageous.
• Proven ability to influence senior leadership teams and collaborate effectively across all levels.
• Strong negotiation and vendor management skills.
• Exceptional analytical and problem-solving abilities.
• Excellent written, presentation, and verbal communication skills.

Office Location: West, Singapore

Interested candidates kindly forward your CV to [email protected] (Jo Cheng I-tien, Reg No: R23116744). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)