KEY RESPONSIBILITIES
Market Planning
• Manage, direct and coordinate the Market planning team to optimize efforts in meeting departmental goals
• Translate business strategy to supply chain strategy, partner with global Demand and Supply Team
• Lead and control all Demand activities to ensure cost effectiveness and agreed service levels are maintained
• Own all demand planning tasks from launch to discontinuation, incl. launch sizing, promo planning, PIPO management and non-saleable
• Ensure forecast is using historical data, statistical forecasting and market insights and maintain the Demand Planning software as the primary forecasting system tool (JDA).
• Track forecast accuracy and fulfilment levels, root-cause variances and develop action plans
S&OP
• Lead the digital transformation of our Demand and S&OP processes in close collaboration with the global teams
• Closely coordinate and communicate customer action plans across Asia with supply planning for optimal fill rates.
• Work with Initiative and Marketing groups to determine timelines for the collection of promotional and new brand (or new SKU) forecasts. Coordinate and collaborate in Pre-S&OP meetings.
• Review existing processes and suggest improvements to increase efficiency or effectiveness
• Lead monthly S&OP process for the Region with the multifunctional Team split between Singapore, Shanghai, Mumbai and Sydney
• Monitor and evaluate KPI’s such as fill rate, forecast accuracy and alignment with financial plans. The process includes identifying gaps, recommending and implementing actions to improve performance in key areas.
Customer Service & Logistic
• Lead the customer Service Team for Travel Retail Asia and ensure order to cash execution for all orders of our customer on time with fulfilment on target
• Develop relationships: Internally with the commercial team and externally with the Customer’s key decision-makers and information sources
• Assess the Customer: Their logistics requirements, capabilities and emerging needs – market requirements
• Implement logistics tools: Link and optimize the cost, reliability and responsiveness of the Supply Chain
• Reduce non-value-added activities/costs/inventory of the joined
Supply Chain
• Implement Logistic Innovations: Implement Industry best practices and assist the commercial team with initiatives and events that require special logistics support
• Manage the Supply Chain Trade Terms negotiations, implementation and compliance as necessary in the market
• Lead regular Supply Chain business reviews with the Customer and own the joint scorecard
• Translate business strategy to supply chain strategy, partner with global Demand and Supply Team
CRITICAL SUCCESS FACTORS
• Strong analytical, thinking and problem solving skills - solid understanding of key business drivers and ability to add value
• Planning, organizing and coordinating - able to plan and coordinate efforts across matrixed organization and ability to prioritize effectively
• Customer, results and action oriented – focused on the customer while balancing cost
• High level interpersonal skills with ability to work collaboratively with all stakeholders
• Proven ability to lead, manage and coach a team - possess good communication skills, able to lead by example, inspire, motivate, engage and drive results
• Presentation skills - ability to present and communicate with confidence.
• Influencing skills - ability to build collaborative relationships, lead cross functionally when required
• Change leader - able to embrace and accelerate change in a fast-paced environment and pioneer new ideas and approaches
• Good communication and team building skills
QUALIFICATIONS AND EXPERIENCE
• 10+ years’ experience in supply chain management and associated functions at a senior level
• Relevant industry experience with knowledge of mass/consumer sector
• Strong technical knowledge and an understanding of Travel Retail markets is helpful
• Relevant tertiary level qualifications in Business/Supply Chain/Logistics
• Experience managing key stakeholders, great written and communication skills
• Advanced user of Excel and ERP/business systems ideally SAP
