[What the role is]
DEPUTY MANAGER, DRIVER ENGAGEMENT
[What you will be working on]
You will be in the Vocational Licence and Service Excellence Division, which oversees the licensing and management of drivers of public service vehicles, and bus attendants.
Working in a dynamic environment, you will lead a team to address and manage the feedback from vocational licence applicants and holders’ feedback. In the course of your work, you will play a vital role in ensuring that feedback received are addressed in a timely manner and assist the team with difficult or complex feedback cases. You will also be required to analyse the feedback received and work closely with internal and external stakeholders to improve service delivery.
You are also required to review the feedback operation processes and drive continuous improvement initiatives to achieve operational efficiency and better customer service.
[What we are looking for]
• Tertiary qualification in any discipline.
• At least 4 years of working experience. Candidates with experience in
operations, project management, customer service and engagement will be
preferred.
• Knowledge or experience in leading teams, change management and
customer service will be an advantage.
• Highly adaptable team player who is able to work independently and multi-
task in a dynamic and fast environment.
• Self-motivated, astute, meticulous and resourceful to produce innovative
solutions to address a range of policy and operations matters.
• Excellent written, communication and interpersonal skills.
