This role is specifically for the TSE Implant support organization in AMSEA within AGS and as such requires product specialism in Implant VIISta and Legacy hardware and associated software and systems.
Location is anywhere in AMSEA geographical region.
Key Responsibilities
Responsible for all technical support related within AGS TSE. Mainly supporting technical escalations, Root cause analysis and follow up tech doc creation, system installation support , FSO improvement programs and service contract SME support.
Acts as intermediary and field escalation focal point between customer and Division by providing tech support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Can Provide Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Can Provide Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
Can Present at customer level and has the communication skills to present at all levels within AGS and the Business Unit
Functional Knowledge
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
