Total 3 customer service manager job vacancies in Islandwide

Healthcare Operations Manager:

Job description

Roles & Responsibilities

Roles Overview

As an Operations Manager, you will report directly to the Management. You will oversee a team of executive and support staff to ensure the smooth operation of the clinics and businesses units under the Group.

Key Responsibilities and Duties

Responsible for overseeing daily operations and manpower planning, including rostering for all clinics.

Handle patient and client relations, complaints and related matters.

Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.

Conduct reviews, quality control and drive/lead improvements and enhancements.

Recruitment, onboarding, training, mentoring and evaluation of staff.

Budgeting, planning, submission of business proposals, performance management and risk management.

Contribute and support business development initiatives.

Project management and execution.

Audits, compliance, licensing, legal and regulatory.

Key Competencies Required

Independent, self-driven, results-oriented, and resilient.

Strong leadership skills and management competencies.

Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

Strategic & critical thinking as well as decision-making and negotiation skills.

Technologically savvy, up to date and able to identify and implement viable solutions.

Dedicated, well organized, meticulous, analytical and proactive.

Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.

Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience

Recognized bachelor’s degree in business, nursing, healthcare or equivalent.

Minimum 5 years of experience, with at least 2 years managerial experience in an operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment.

Relevant experience will be an advantage.

Job Type: Full-time

Job description

Job Title: General Manager, Clinical Operations

Overview:

The General Manager, Clinical Operations is responsible for overseeing all clinical aspects of the dental practice. This leadership role combines clinical expertise with managerial skills to ensure the delivery of high-quality patient care, compliance with health regulations, and the effective operation of the clinic. The General Manager also plays a key role in strategic planning, staff development, and continuous improvement initiatives.

Key Responsibilities:

• Clinical Oversight:
• Supervise and manage all clinical staff, including dentists, dental hygienists, and dental assistants.
• Ensure that all clinical procedures and treatments meet high standards of care and comply with current dental practices and regulations.
• Develop and implement clinical protocols and guidelines.
• Quality Assurance and Compliance:
• Monitor clinical performance and patient outcomes to ensure continuous improvement in service delivery.
• Conduct regular audits and inspections to ensure compliance with health and safety regulations.
• Oversee infection control protocols and ensure adherence to best practices.
• Patient Care:
• Oversee patient care processes to ensure a high standard of service and patient satisfaction.
• Address and resolve patient complaints and concerns in a timely and professional manner.
• Implement patient education programs to promote oral health.
• Staff Development and Training:
• Identify training needs and provide ongoing education and professional development opportunities for clinical staff.
• Mentor and support staff to enhance their clinical skills and professional growth.
• Conduct performance evaluations and provide constructive feedback.
• Strategic Planning and Development:
• Participate in the development and implementation of strategic plans for the clinic.
• Identify opportunities for expanding services and improving clinic operations.
• Collaborate with other departments to integrate clinical services with overall business objectives.
• Administrative Duties:
• Manage clinical documentation and ensure the accuracy and confidentiality of patient records.
• Oversee the procurement and maintenance of clinical supplies and equipment.
• Liaise with external stakeholders, including insurance companies and regulatory bodies.
• Financial Management:
• Assist in budgeting and financial planning for clinical services.
• Monitor clinical expenditures and implement cost-saving measures where appropriate.
• Ensure the efficient use of resources without compromising the quality of care.
• Technology and Innovation:
• Stay updated with the latest advancements in dental technology and treatment methods.
• Evaluate and implement new technologies and innovations to enhance clinical services.
• Promote the adoption of digital tools and systems to improve efficiency and patient care.

Impact:

The General Manager, Clinical Operations ensures the delivery of exceptional patient care, maintains high clinical standards, and drives the continuous improvement of clinic operations. This role is crucial in fostering a positive work environment, enhancing patient satisfaction, and contributing to the clinic's overall success and reputation.

Requirement:

Independent, self-driven, results-oriented, and resilient.

Strong leadership skills and management competencies.

Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

Strategic & critical thinking as well as decision-making and negotiation skills.

Technologically savvy, up to date and able to identify and implement viable solutions.

Dedicated, well organized, meticulous, analytical and proactive.

Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.

Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience:

Must have dental degree

Relevant experience will be an advantage

All nationalities are welcomed to apply.

Patient Service Officer

Job description

Roles & Responsibilities

Responsibilities:

Front Desk Services

Prepare service reports by collecting and analyzing patient’s information

Attending incoming calls (new enquiries or exisiting patients)

Change or cancel patient’s appointments

Patient Servicing and Relationships

Register and maintain patient’s account by recording medical and personal information data

Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)

Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)

Service Improvement Initiative

Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.

Follow and update communication procedures, guidelines, and policies

Greet patients warmly and ascertain problems or reasons for calling

Compile reports and analyze on patient’s overall satisfaction

Requirements:

Excellent interpersonal and communication skills.

Excellent customer-service mindset.

At least Secondary School/'O' Level,NiTEC

Strong interpersonal and communication skills

Required language(s): English, Mandarin (to liaise with our Chinese patients)

Responsible and willing to learn

Caring and cheerful personality

Able to work in a team

Job Types: Full-time