Job Description:
Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.
Front Desk operations:
Provide welcome and check out on the first and last day of training of the pilots
First line assistance and support to any customers / visitors entering the premises
Facilitate effectively pilots’ requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc
Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
Maintain high standards of Customer Experience at any point of time
Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)
Boutique operations:
Perform opening and closing of the Airbus Asia Training Centre Boutique shop
Provide assistance for products sales while delivering high range experience to customers
Support regular stock inventory and orders management following processes in place.
Organize promotional events to increase boutique sales
Take initiative on renew boutique products and mode of sales
Work with marketing department for new boutique campaign
Communications and events:
Support company events in coordination with Airbus communications and marketing teams.
Support organisation and execution of special visits (government, VIP, etc)
Organise and execute any relevant internal and external events.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Asia Training Centre Pte. Ltd.
Employment Type:
Fixed term
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Experience Level:
Entry Level
Job Family:
Customer Account and Service Management <JF-CS-CA>
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