Total 2 service operations manager job vacancies in d09 cairnhill orchard river valley

Upscale fitness Studio with two locations in Hong Kong, and one in Singapore, seeks Studio Manager to oversee Singapore branch at Palais Renaissance on Orchard Road. Candidate will have senior management experience in the fitness industry with knowledge of sales, customer service and physical plant operations; knowledge of MBO. Position oversees Studio Supervisor and other Front Desk Team, and liaises with HR, Marketing, Sales and Company Directors. Must be fluent in English and Mandarin. Successful candidates should have 3 years’ management experience in the fitness industry, and relevant references. Salary commensurate with experience. Team bonus offered for achieving monthly targets.

1. Customer Service and Schedule Management

a. Daily, Weekly, Monthly procedures for Customer Service/Front Desk

b. Recruit, train and manage Front Desk Staff in all Customer Service and Operational procedures as well as Sales; set studio policies

c. Follow and train staff in Customer Service protocol

d. Reviewing of POS system and terms (credit card, PayNow, etc)

e. Answer enquiries for corporate, complimentary and promotional classes

f. MindBody Online (MBO) management

i. Plan and set instructors schedules

ii. Monitor unpaid visits monthly

iii. Freeing up slots for new clients (make the call to cancel class, or adjusting instructor’s availability)

iv. Setting and updating pricing

v. MBO Comms: (listed policies, waivers, auto-emails, client forms, etc

2. Physical Plant

a. Oversee physical plant; responsible for upgrades/maintenance

b. Develop and follow protocol for handling physical plant emergencies

c. Supervise cleaners; review and change cleaning agency if studio sanitary and cleanliness standards are not met.

3. Human Resource Management

a. Review current staff organization and job functions

b. Implement changes for greater effectiveness

c. Communicate with and manage non-instructing staff regarding job function, expectations and performance

d. Check payroll reports before submission for payment

e. Answer questions regarding employment contracts, payroll, etc

4. Sales

a. Annual revenue projection

b. Set monthly targets

c. Compile accurate and final data for Monthly Overview and Sales Summary reports

d. Set up of Corporate Membership Program, Corporate discount details and create info sheet to disseminate to Corporate staff

Flex has been Hong Kong’s home of intelligent fitness since opening in 2005 and is Singapore only Classical Pilates Studio. Our philosophy is simple: professional trainers, a wide variety of classes, spacious studios and evolving concepts rooted in classical tradition. Our classes are highly effective to ensure clients achieve maximum results whether through private, trio or group sessions.

We are Singapore's Largest Classical Pilates Training Organization and we are looking for a talented member to join our growing team.

Job Description:

• Must be multi-talented, trained in Classical Pilates with a strong business acumen;
• Min. 12 Classical Pilates training hours per week, delivering private and small group sessions to clients;
• Oversee the Company's digital marketing strategy and campaign;
• Responsible for social media planning and posts, video production, and KOL campaigns to support regional brand-building;
• Coordinate the Real Pilates Classical Teacher Training program in Singapore;
• Recruit and onboard trainees with bi-annual intake cycles.

Requirements:

• Must have a Master's degree related to business and marketing, preferably MBA;
• Has at least 4 years of classical pilates training;
• Has received training in both classical and contemporary pilates training with basic knowledge of anatomy;
• Has at least 6 years of experience in marketing (online and offline), branding, and entrepreneurship;
• Has at least 2 years in sales, managerial position, preferably in a corporate or multinational company;
• Has at least 6 years in managing social media content, video production, and influencer campaigns.