Total 1 customer service manager job vacancies in D03 Queenstown, Tiong Bahru

Reporting to the Head of Sundry Billing & Inter-company, the candidate will be responsible for the daily operation of Accounts Receivable (AR), Sundry Billing (SB) and Inter-company (IC) functions; and the teams are effective in delivering services to institutions in accordance with 1FSS Service Level Agreement (SLA), SB Service Catalogue.

The candidate shall, constantly look for processes’ improvement and/or strengthen internal controls. Align procedures where appropriate to comply with Cluster / PHI’s Finance Policy & Procedures / Singapore Financial Reporting Standards (FRS) and relevant statutory regulations.

Job Responsibilities:

• Lead and oversee the day-to-day operations related to Accounts Receivable, Sundry Billing and Inter-company activities for all PHIs.
• Conduct a monthly review of AR accounts with the team to ensure PHI’s AR aging is within the agreed AR days.
• Support the team leads in handling operational matters, including review and update system authorisation matrix, including SAP and OAS.
• Drive the team to achieve 1FSS’s KPIs and to meet the turnaround timelines stipulated in SLA.
• Engage with stakeholders on operational issues, updates action plans and progress.
• Handle external / internal auditors’ enquiries
• Oversee the implementation of new projects as required, ensuring successful execution within the timelines.
• Any other duties as assigned.

Job Requirements:

• Degree in Accountancy, with at least 10 years of relevant experience with 5 – 8 years in a leadership role
• CA, Singapore or ACCA will be preferred
• Excellent interpersonal skill with the ability to communicate and work effectively with various levels
• Attention to detail with the ability to multi-task to meet tight timelines
• Highly motivated with strong analytical ability and problem-solving skills
• Proficient in Microsoft Office applications
• Experience with SAP system will be an advantage